1. BrandsMart USA

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Kennesaw, GA

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BrandsMart USA

3.5 (22 reviews)

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Photo of Nicole M.
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21 days ago

I'm happy they finally have a location here. Customer service from Lupe was fantastic!

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Customer Success R.

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8 months ago

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43
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2 months ago

Kyler gave us a fantastic deal on a washer dryer set, will be back for more appliances!

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Customer Success R.

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9 months ago

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2 months ago

Donald was such a kind person to be helped by. I forgot my receipt and he ran out to bring it to me. It was great talking to him.

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1 year ago

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10 months ago

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Photo of R S.
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1 year ago

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9 months ago

Joseph and Gabriel were so helpful. I definitely recommend them and Brandsmart in general.

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8 months ago

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8 months ago

Joseph was great and very helpful! Highly recommend this location. They have great deals for their furniture and appliances!

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Customer Success R.

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1 year ago

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9 months ago

Had a great experience at Brandsmart Kennesaw with Joseph! He was knowledgeable, informative, and got me a deal on my new TV!

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9 months ago

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10 months ago

Jordan was great! Good attitude and very positive. Store was clean and customer service was great.

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1 year ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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4 years ago

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4 years ago

A great place for to buy things and equipment everyone is nice and helpful that's why I give 5 stars

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Review Highlights - BrandsMart USA

“Had a great experience at Brandsmart Kennesaw with Joseph!”

Mentioned in 4 reviews

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I had a less than positive experience at another Best Buy, so we decided to drive a little further…read moreto the store in Kennesaw. I was purchasing a new phone for one of my family members. Wes, the service associate and AT&T certified advisor, helped us. He was friendly, knowledgeable and very professional. He answered all of our questions and ensured that the new phone was set up correctly. At one point, we had a request that required a manager's assistance. Taj, the assistant store manger, came to save the day and help us complete the entire transaction. The only reason I'm not giving a 5 star review is because I later found out that they had attached our newly purchased Total Tech and Apple Care to my wife's account, not mine. This was an account that my wife had not used in over 12 years, and it was attached to an email address which she no longer has access to. I ended up spending 2 hours on the phone with Best Buy Customer Service twice, and nobody was able to transfer the Total Tech and Apple Care to my account. So, I was pleased with the service and support provided by Wes and Taj but later ran into lots of headaches when dealing with Best Buy.

Attempted to return an internet order yesterday. The store has two apparent customer service lines…read morewith no signs at all indicating the purpose of the lines. Waited about 15 minutes and finally left the store without getting my refund. Will have to drive to the Hiram store instead. Unacceptable customer service with no management present.

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AT&T Store

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2.5(24 reviews)
1.6 mi
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Little did I know, my last AT&T review was read by a Yelp friend that worked for the company…read more Before you send me hate email claiming I was "bought off", let me begin by saying, I have never encountered customer service on this level before. I was assigned my own representative that called me daily with tips, updates on my phone and different settings to try. In the end, after every option was exhausted, I upgraded my phone and can now say I have been free from dropped calls for 7 days-which is unheard of in my world! Not only do I have service everywhere I go from the coast of Maine to the mountains of North Carolina but even in my own house that was like the black hole. Thank you AT&T for showing me your customer service isn't a dead end and you actually care for your customers and your products.

Please note. this review is for the location at 3636 Dallas Hwy Suite 302, Marietta, GA 30064…read more Avoid this location. Poor service from the floor to the regional manager. I walked in and stood unacknowledged for 5-7 minutes, despite two associates being present, one of whom wasn't engaged with any customer. I had to approach the available associate myself. She put down her phone and asked, "What do you need," with visible reluctance. I was there to discuss an upgrade after cracking my phone. When I asked the price of each model, she repeatedly quoted the monthly payment instead of the total cost. It took five direct requests to get a straight answer. The visit went downhill from there. She made an error exchanging my SIM card and couldn't fix it. She called another associate who wasn't in-store, then her own store manager, before finally reaching regional manager (RM) as a last resort to cover for her mistake. When I spoke with the RM myself, he was dismissive, condescending, and rude, offering no real accountability for the store's failures or my time. Between the wait, the runaround on pricing, the hours I can't get back, and a regional manager who couldn't be bothered to treat a customer with basic respect, this was the worst service experience I've had. I won't be returning to this location, and I'd think twice before trusting this team with anything.

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BrandsMart USA - mobilephones - Updated October 2026

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