From a service perspective Travy Ford has been the best experience I've had so far at any dealership of any car I've ever owned. Ashley in the service dept is on point when when it comes to communication and getting the job done on time and in a professional manner. They have free starbucks coffee and a quiet room with WiFi so you can conduct business while my car is getting worked on. I highly reccomend this place for service of your vehicle. read more

What a bunch of low class human beings. They are the 90's car sales people that has given sales people a bad name. Jim or James from their internet sales a pathetic lier. What a waste of time. Do not go to this business nor waste your time in ordering any cars online through this dealership. They held on to my Mach E order for weeks and then they were glad to cancel it knowing that they can sale my car at a higher markup once it arrives. They will make you order the Mach E then let you know that they have a markup after the order has been placed. Their management team doesn't answer your call by claiming they are too busy. read more

I bought a car and not even a month it broke down. Took it in their shop for service, they expected me to pay for diagnostic...I DECLINED... then come to find out, there is a leak and other issues with the car! They won't fix the car nor replace it but expect me to pay extra warranty to cover the cost? Why is this dealership in particular in business? Their greed is getting the best of them all while the customer is without a car. I am filing a BBB complaint. People are good, its their greed that gets their head twisted. I took my car in on Aug 2nd, its now August 24 and its still there. read more

Do not go to this dealership. The service department is terrible. I had a parking brake cable break on a 2002 F350 purchased from this dealership. I needed this simple repair. Navigating the phone system is a matter of luck. I had to call from a remote location with bad cell coverage. Calls that could and did drop, so accurate and conscise communication was required, but not provided. Sometimes a live person answered and sometimes the automatic directory. When referred to the sevice department I was on hold 45 minutes to an hour at times. When arriving I had the broken parking brake cable and indicated this needed to be repaired. Apparently unless you request diagnostics and pay additional fees, this means that they do not repair the parking brake to proper operating condition, but only replaced the broken cable. When I went to pick up the truck they said was repaired, they sent an employee out to find the truck and bring it around, but he could not find it. After more than 5 minutes, I just took the keys and we drove around the dealersihp to find my truck. They have no method of tracking specific vehicles. When got in the truck, represented as repaired, the parking brake light and auditory warning signal would not shut off. I told them was NOT repaired. They brought out the mechanic. He was surprised the representatives had not told me that the constant auditory warning and light were not repaired and could not be. Two representatives came out and indicated they could not repair a 2002 Ford Parking brake because that part was no longer made. They simply said there was nothing Ford could do to repair a 2002 Ford F350 purchased from their dealership. They suggested I go to a "junk yard", get a part and install it. I told them I would not do that. I asked if the warning alarm and light could be disconnected, just so I did not have to listen to a constant alarm. They said they could not do that as it was a "safety issue". Apparently leaving an auditory alarm and light falsely on is not a safety issue. I left in disgust. Later after responding negatively to a survey, a customer representative called me and I said Ford being unable to repair a 2002 F350 was unacceptable. Apparently they decided they might be able to repair it, and asked that I come in. You would think I would be at the front of the scheduling line, but no. I was bounced back into the regular schedule to wait over a week while living with a constant alarm in the truck. When I arrived, I again left the truck for repair after paying an additional deposit for the new part needed. They do not call you to update. At the end of the day I called and they indicated they had the wrong part. I picked up the truck again. Again I was bounced to the end of the repair line after the correct part arrived. An appointment was set at a speciifc time and date, again with no priority. On that day, I called just before the scheduled appointment time to to ask if I could bring it in a hour later. The person answering did not understand the need to communciate information quickly and accurately, and when I indicated I needed information in this way, deemed it "disrespectful". Apparently I did not provide the necessary emotional support, but explained to her that I did not have time to provide her "emotional" support or discuss our "interpersonal relationship". Eventually she indicated that if I was late, I would lose my place and I would bounce to the end of the line for the day and maybe not get the vehcile to the end of the day. I therefore cancelled jobs and rushed to get there by the scheduled 10:00 am appointment. When arriving at 10:15 am, there was on service person on duty and a line of 3 people. I waited. Eventually about 10:30 a.m, 5 people or more people exited the managers office and started to deal with customers. I again dropped off the truck and asked for their shuttle service. This requires the customer go to the "cashier" and wait in line behind people paying to schedule a shuttle. I waited for two people to finish their transactions and then the Shuttle was called. When I went to pick up the vehicle, I indicated I wanted a courtesy adjustment for the multiple trips to get a simple brake cable repair. The manager (1) tried to indicate because some of the repairs were done on Saturday this some how made a difference. I pointed out that was there scheduling. (2) Since I did not pay extra up front fee for the diagnosic, they did nothing other than replace the cable and had no other obligation to deal with any other problems with the parking brake, (3) and I was too terse with their phone person and had not provided her with the interpersonal emotional support she requires. He did not deal with the issue of the wrong park being ordered requiring one of the extra days. He refused any adjustment and would not release the truck unless I paid the full amount. DO NOT GO TO THIS DEALERSHIP. read more

I have never hated a business so much. I am 21 years old and was t-boned by an unlicensed, uninsured driver. Tracy ford has not only been terrible about returning my calls, BUT they continue to tell myself, and my gap agency that they're able to obtain some documents needed when in fact they AREN'T! They told my gap 4 days ago they'd obtain a document needed to complete the process so I called for an update today and what do you know, they can't/won't help but didn't bother to mention that to anyone. Not only this but last year when I purchased the ridiculous 2014 Ford Focus, it has a clutch issue! So it sat in their shop for days with no update only to be told they wont have a clutch for 4-8 weeks. Eh, I tried to shake it off because I was trying to understand that these cars are famous for this. SO STAY AWAY FROM THEM! And then, ooo the best part. They told me they'd included free paint treatment on my car. Which 1. WAS NOT FREE and 2. Didn't help at all. the paint chipped days after applying the chemical. AND they told met they were able to offer a 7 year bumper to bumper warranty - without asking if I'd wanted to pay for one made it seem like a part of the deal. And I paid almost 4k for it. So, to sum up this rating. I have worked in a car dealership, but the amount of crap they added onto my loan was ridiculous, and had they told me about it I wouldn't be so pissed. And by the time I'd found out all I could do was cancel my warranty, which wasn't a good move considering the lemon of a car it was. read more

Car was serviced Tuesday. Since then it's needed a Jumpstart 3 times. Was told that the battery was good. Two days later a rotten egg smell. (Dead battery) and my coolant was never topped off nor were the tires inflated and rotated like they promised. And in top off all that as a result of the shops ineptitude, my touch screen does not work. They're hard to get a hold of when needed. Will get serviced elsewhere in the future. read more

Went in 10/7/17 for service on my 2009 F150 King Ranch. Was able to make an appointment online the night prior, which was great. Darcie was my ford advisor and I couldn't of been more pleased. She was knowledgeable and listened to my needs. Her customer service is second to none. Thank you. As far as I can tell the maintenance/repairs seem to be on point too. I had a full service oil change, filters changed, tire rotation and full brake job. Cheers all and thanks. read more

Shady Dealership! They'll do anything to sell you a car like tamper with your pay stubs or sell you a car they don't hold title to and do nothing to fix it. I do not recommend and will never give them business again. read more

We have experienced the worst service from this dealership from the moment we bought our car from them. Went in to trade a suburban for a more economic vehicle. Test drove a liked the Focus. The sales experience actually went smoothly. It wasn't until we received the first bill for payments that we realized they had made a big mistake. Due to the down payment we made we were told our first payment wouldn't be due for 45 days from purchase date. That was convenient for us since the down payment included what normally would have been our car payment. 45 days allowed us to make our first payment on time. Tracy Ford did nothing to make up for THEIR mistake. Some time later our car ended up in their service department with a blown engine. We maintained the car. Unfortunately we didn't have all of our receipts. Lesson learned there. They took over a week to even begin working on the car despite being given permission to do so. We ended up splitting the cost of the repairs because there were some recalls. It took them almost a month to fix the car. Communication from the service department to us, the owners of the vehicle, was terrible. After getting our car back my husband noticed issues with the transmission and the car starting properly. We began contacting CJ about the issue in January. He had us bring the car in and we we assured nothing was wrong. At some point we had the oil changed and brakes done. When we took the car in it took all day to discover they didn't have or brake pads. Also they found a leak that was most likely caused when they had the car the first time. Did the do anything to make up for us having to make a second trip down when the brake pads arrived? Nope! After finding the leak we continued to call the service department to figure out what was STILL wrong with our car. After months of being put of, ignored and lied to We ended up broken down in a parking lot July 3rd. Friday we call to get he car towed into the dealership. We thoroughly believe we are not responsible for these repairs. The car is under warranty, not to mention it was still broken after we paid to have it fixed. By 3pm we still had not seen or heard from the tow company. Finally, after having to be rude CJ admitted to dropping the ball. A tow truck arrived and the rental car was arranged. When I called on Saturday to complain about the deposit on the rental car I was not polite. We wouldn't need a rental car at all if they had fixed the car to begin with. The person "in charge" had no idea about anything pertaining to our car. Its safe ta assume it wasn't looked at. I'm going to wager they will take their time like last time and do everything to cover up that this car is crap and that they didn't repair it correctly the first time. Lets not forget to mention the real service manager, Wayne, is never there and is virtually unreachable. When I called on Saturday nobody was in charge. Its no wonder the work done on our car was shoddy. Recommend buying something other than a Ford. If you do, drive the small distance to a different dealership not affiliated with Tracy Ford. I would also recommend NEVER using this service department. I personally wouldn't have my car there now except that I'm hoping they will fix this whole mess. I will update the outcome when this is over. read more

WORST EXPERIENCE IVE EVER HAD AT A CAR DEALERSHIP ANYWHERE!!!!! Just AWFUL!! My girlfriend and I spotted an 05 F-350 Diesel out on their used car lot with a very good price. We were helped by Paul Martinez, one of the used car managers for this dealership. After helping us out with the test drive and then later the purchase that same day, we were assisted by Jack, another manager there, and Kendra in the finance dept. From the very beginning, I explained to everyone involved that I had poor credit, and was in process of selling another vehicle to use as a down payment, and that I was not looking to purchase their truck until I had done so. Both Paul and Jack told me they could get me financed for $1000 down and walk out the door with the truck that night, no problems even with my poor credit. I was very skeptical of this, but they assured me over and over again that it was not a problem, that I have absolutely no reason to worry and that the truck was mine. Fast forward about 4 days later... I had been calling the dealership once a day to make sure the financing was taken care of. No one could answer me, and Paul couldn't even remember my name. Finally someone gives me Jack's personal cell phone number, and he tells me they couldn't get the truck financed with $1000 down and that I needed to bring the truck back or get another $5000 down to make the loan work. I turned around and immediately dropped the selling price on my other vehicle to make a quick sale, took a huge loss, but brought the dealership an additional $5000. Jack turned around and told me HE COULDN'T MAKE THE DEAL EVEN WITH THE 5k EXTRA!!! I had taken a loss on my other vehicle for nothing, and now had no vehicle. When we went to turn in the key to Kendra in finance and give back the truck, she told us we would not be able to get our down payment back at that time. It says right in our contract that I am to get my down payment back upon return of the vehicle as long as the vehicle is in the same condition (which it certainly was) . We ASKED yet ANOTHER manager (Nate) If we could continue to hold on to the truck until we got our down payment back. At this point Kendra started muttering swear words about my girlfriend and I and claimed that we told Nate we were going to STEAL their truck. She continued to talk over us and swear at us while Nate threatened to back charge me out of my down payment for wear and tear on the truck and possibly repossessing the vehicle from me, but then said we could go ahead and keep it until 9 am the next day. When we came in the next day to turn in the truck, I was still not given my down payment back, and I spent the next 4 days fighting to get it back, which only happened after I talked to the dealerships business manager Maria, and the store manager Thad.... Maria was very helpful, courteous and prompt, and Thad definitely seemed to be genuinely concerned about our situation and was quite sincere with us. Those two would be the ONLY people I would say were of any help to us, and I will never go to this dealership again. read more

In reply to your response. I have a copy of the ad that I can show you anytime. The ad clearly says in capital letters AND not OR like the other vehicles. The mistake if there is one is in the ad and not my understanding of what it said. I resent that you are trying to say I misunderstood when I can show the ad that is very clear and not ambiguous in any way. If this is a misprint then the manager should have said so and apologizes and not have been rude. I have contacted Ford motor company and filed a complaint because false advertising should not be tolerated. read more

Tracy Ford - Ad that I took in to purchase car as advertised and was told they couldn't sell it for the price advertised plus 0% financing. - Car Dealers Near Me - Tracy, California

***FYI: even though they have the BBB logo on their site, they are NOT an accredited business. Go check out all the complaints there too before you buy from them.*** I bought my car in 2009 when it was Stan Morri Ford, and I had the best experience. HOWEVER, a few years ago, the dealership changed ownership and has gone downhill FAST. I have been taking my car there for service for years, and the experience there has been mostly fine. My issue is with sales. Looking about a month ago, we checked out the Fusion. After asking if the dealership was part of the Costco program, the sales associate said no. Then this large man - a manager named ED- came over - he pretty much insinuated the poor sales guy was lying. Ed looked us right in the eyes, said they were in the Costco auto program. I didn't like the way he treated his employee or talked to us; as we were just looking at the time, we left. Come to find out - Ed lied - according to Costco, they are NOT part of the program. And according to another dealership, Costco refused to work with them any more because of their shady business dealings. Fast forward to this past Labor Day weekend. We go there again seriously thinking about getting the Fusion, as well as extremely interested in the Escape - that's right: 2 cars. They do have a good selection of cars on their lot. We start talking numbers when big ED comes over AGAIN and spends five minutes talking numbers on a competitor's car. What the heck??? I thought we were here to talk about the Fusion. He spent the next ten minutes being VERY condescending, talking to us like we were children. When we were told there were no deals or incentives for the 2014 model, we said,"Well, why are we here?" Ed, then replied, in an extremely rude tone, "I don't know - why are you." I have NEVER been talked to in such a rude, condescending way. I will now drive OUT of my way to go to a different dealership who will treat us with the respect we deserve, ESPECIALLY when spending tens of thousands of my hard-earned dollars. PS. We went next door to Toyota and were treated well - got ourselves a great Camry. Now debating about the Ford Escape - I certainly hope this treatment is not indicative of the direction Ford is going with their sales. read more

Not suprised this place only has 2.5 stars!!I bought my last 2013 Fusion here, biggest mistake I made! They matched a deal that I was going to get from Tiffany Ford and when I went to finance it was a 6 year loan, not 5 like they said! Completely 100% tried to pull a fast one. And the service dept is even worse! Didn't even know I purchased the car there and was going to charge me for an oil change when I had points to get it free and the service writer didn't know (Johnathan) then they change my oil and leave the reminder window sticker backing on the passenger seat! Buy and get service somewhere else, TRUST ME!!! read more

Tracy Ford - Car Dealers Near Me - Tracy, California

The way buying a car should be. As a busy mom, I was able to text sales about trucks I was interested in. No haggle, just information provided and my every question answered. Joel in internet sales took care of us and got us into the truck of my dreams. Never pushed us, just tried to get us the best deal and the numbers we wanted. Very happy with my new F150 and highly recommend this dealership. They also seem to have quite a large inventory. Thank you Tracy Ford! read more

Tracy Ford - FX4 - Car Dealers Near Me - Tracy, California

I was prompted to write this Yelp because of the embarrassing behavior by the Finance person. Loan finance person was very aggressive and short with replies. A good word for him would be CRUSTY, even the sales person who was helping me was embarrassed by his less than polite delivery of his tired "used car bullcrap!" I had a great experience with Tracy Ford on my last visit and Chris was very cool but this other character presenting the final offer on this visit was down right nasty, I doubt I will buy a car here again. read more

My husband and I ordered a Bronco 2 years ago we had price protection directly from Ford when my husband went to pick up our Bronco after waiting for it for 749 days he was told they weren't honoring the price protection and then they added $8000 is thing we didn't want to our Bronco! it was the worst buying experience ever!! read more

Tracy Ford service: dedicated to helping Ford owners switch to other brands! Tracy Ford service: made an appointment but when I got there to drop off my car they didn't "have it in the system"...but it was at least scribbled on a piece of paper Tracy Ford service: replaced my rear wheel bearings but neglected to actually road test it thoroughly...scraping sound during a left turn proved the "technician" did not really complete the job...had to take it back and lose more of my time! Tracy Ford service: leave a message with the service manager, request a call back...but lower your expectations--- that call will NEVER come Tracy Ford service: where the guy driving a brand new Taurus with GPS will actually call YOU for directions! Amazing but 100% true! They day a dissatisfied customer never really complains to a place where they got bad service...they just don't come back... read more

1 star to Tracy Ford only because that is the lowest option. When people warn you to NEVER deal with dealerships for car service Tracy Ford is the poster child for why. I'm not typically a complainer. You can actually look at my other reviews and see that I don't spend my time on Yelp complaining about places, but our experience with their service department was so horrible that I feel the need to warn others to look elsewhere if you need to bring your vehicle in for service. I won't bore you with the long list of issues and red flags we experienced, I'll just summarize our experience by stating that once they have your vehicle they really stop caring about you as a customer. In a nut shell I don't think the service technicians or the service advisors we interacted with were very trustworthy. Our service advisor in particular (the same guy mentioned in some of the other complaints on here) showed no interest in working with us with any of our questions or concerns that we had over some of the red flags we saw. The only response he had for us with any of our concerns was that there was a 20% restocking fee if we were to decide to back out. In our case the 20% would have came to about $400 + the $200 diagnostics fee.  Each time we tried to talk to a manager we got the run around and were sent back to our same service advisor who was either not available or not very helpful when we finally did get a hold of him. It was a complete joke. Well anyway, I'm trying to keep it short here, so if any of you want to hear my full horrer story feel free to contact me, I'd be more than happy to give you the complete play by play which is actually kind of unbelievable once you actually see a list of everything that was not right.  I'll add that sending our complaint to Ford's Corporate customer relations only resulted in getting a very brief canned letter that pretty much gave us a case # and a thanks for being great customers because it's costumers like us that keep Ford at a high standard. In other words take it up with the dealership. When we sent our complaint to Tracy Ford's customer relations we got a response from a really nice customer service rep, but when she attempted to make it right with us her hands were obviously tied because as nice as she was the attempt to try and make it right was unsatisfactory!    I'd advize to stay away from this service department! read more

Bought a used car. Told it would be ready for pick up the next day by noon didn't leave the lot until after 6 making me late for a family birthday party. When we got there to pick it up they said the dvd player doesn't work and I would have to wait 30 days until I can take it back in to be fixed. Salesman said it had a full tank of gas, he lied. Had to take it back less then 48 hours later because the car wasn't working right. Said it would be done the following day. I had to call them to find out when I could pick up my car and... oh sorry looks like it won't be done until Friday (5 data later). Was told I when I pick it up it would have a full tank of gas, guess what... it was on Empty. I told them the gas was to be filled so they sent someone to follow us to the gas station with a company card that didn't work. So we waited for someone else to bring a card that did work. Once we finally got our tank of gas that was promised when we bought the car, the car wouldn't start. Had to wait at the gas station for them to come back with jumper cables. Then went back to the dealership so they could replace the battery and check the altenater. After we drove off the lot we went two blocks, stopped to grab something to eat and as soon as I got out of my car I noticed a large scratch in the paint along with a cut in the plastic by the front passenger wheel well, that wasn't there before. My husband wanted to go back but I quickly shot that idea down. I will not go back to Tracy Ford for anything. They are shady. And what gets me the most is that they didn't even own up to putting the scratch in the car. Now I get to pay out of pocket to have it fixed. I will make sure that everyone I come in contact with knows about my shaddy experience at Tracy Ford. Don't let yourself be their next victim. Love my car, hate Tracy Ford read more

Tracy Ford - The scratch they didn't come clean with when I picked up my car from the service department. - Car Dealers Near Me - Tracy, California

The "service" department is beyond a joke. This is my 4th time here and all 4 times have been uniquely disastrous. Not enough characters to depict the mis-communication, lies and inept staff. Ford has a monopoly on service in Tracy otherwise I would never go back. I'm a 60-year old man and have never experienced such a worthless experience. Where is the oversight? Where is the leadership? Complete joke. read more

After speaking with Brandie when I had to go in to address my original issue and deal with this issue, I felt much better. Her professionalism was great! Thank you so much Brandie and I appreciated you talking with me and replying to this review. This is my first time ever owning a ford and experiencing the service so it was a little upsetting, but as of right now I'm optimistic that things will be good from now on. read more

I received a coupon booklet in the mail for Tracy Ford and decided on using the "COMPLETE BRAKE SERVICE" for $89.95. I made my appointment early because I knew this place fills up fast. I informed the gentleman taking my appointment that I had a coupon to do a brake service and during this time was not informed of any information regarding how the brake services are done. Fast forward to this morning, parked my car in line went in and spoke to the heavy set balding service writer that I would like to use my coupon for "COMPLETE BRAKE SERVICE" for $89.95. He asked me front or rear, I was like it's all four as I assumed that complete means taking care of all brakes on the vehicle. He again insisted a complete brake service is on taking car of the front or the rear axles. I took back my coupon and asked him where does it say on this coupon that it is one the front or the rear brakes? Again he insisted it is only the front or rear axles. I asked him doesn't complete mean all four brakes? He informed me that he cannot do a complete brake service for $89.95 where it states on the coupon, COMPLETE BRAKE SERVICE $89.95!! I was thoroughly disgusted with his attitude and lack of service I didn't go forward with the appointment. It is FALSE ADVERTISEMENT to put that out in a mailer coupon that goes out to the public but then turn around and say that you cannot perform that service! What a joke! No wonder people hate taking their cars to the dealership for service. read more

Tracy Ford - Service writer says, "I cannot do a complete brake service for $89.95." FALSE ADVERTISEMENT! What a joke Tracy Ford! - Car Dealers Near Me - Tracy, California

2 years ago i brought my 2014 ford f150 in because warning light comes on that back rear door is open, service dept diagnosed that sensor needed to be replaced, they replaced it at $535. Cost. A few days later same warning light was coming on, i brought it back and now they say its a faulty wire in door harness? Ok if that was original issue i justed wasted $535. So now 2 years later door warning light is back again, so the service guy working computer says he can make appointment for friday which is last day its under 2 year warranty so i bring it back on friday, then he tells me its $185. Diagnostic charge if its something else causing the warning light to come on, but wont know until they look into it, i wish he would have mentioned that the day i brought it in and asked questions, they are always trying to make a buck even when its there fault, i dont recommend this dealership, they dont care much for customers time or how they feel, when i explained to receptionist that he is representing ford in a bad way, he seemed not very concerned read more

Be careful of the mailers these guys are sending out. Specifically the ones claiming they have a buyer to purchase your car. Here is a "legitimate" Ford dealership baiting you in to calling them. We have all seen car dealerships miss-stating a price on a car in an ad but this one is bold face lie. The letter appears to be a copy an email between Jeff and Thad. It states: Jeff, Please try and contact _____ for me. I need his 2013 Hyundai and can offer up to 118% of KBB value plus provide additional incentives towards a new vehicle purchase, if we can get this deal done quickly. I have a buyer for this vehicle. I will make it worth their while if he is interested. You may just want to print this email and send it to him. I will honor this offer thru 11/28 because my buyer is leaving for vacation. Tell them I'll give them a free oil change whether we can put a deal together or not. STAY CLEAR of this dealership! If they're lying about getting you there, can you imagine the lies they will tell to keep you there? read more

I had my car serviced to fix my flat tire and service took my car and fixed it, then called me to pick up my car. I told them that I would be working late that evening and if I can pick it up when I get off at 9-930pm. A friend dropped me off to pick up my car when I found out that my car was blocked in , in every direction and I was stuck. Luckily, 2 police officers stopped to help me call someone at Ford to help me out but NOPE, the emergency number on file was sent to the office with a voicemail. I had to take Uber to a work appointment at 8am in Fremont and Uber home, I called Ford to tell them about my experience and called 3 times and left a few voicemails for Wayne, the Service Manager but no one called me back to 1) apologize 2) offer some type of concession from the bill I paid for Uber to /from work, NOTHING. Just shows you that are not about "servicing"their customers! read more

Updated Review: A day after my voided appointment with Ford, Wayne calls me and asks me about the situation. I explain everything to him, and tell him that i went to Kens Tire Service who told me i needed a reprogramming, and they replaced my drive shaft for me (another dealership told them it wasnt under warranty so i ended up paying $135). Wayne was very calm, understanding, and he went out of his way to extend his offer of reprogramming my car for free and doing a multi-point inspection on top of it. Not only did they have better reviews for me than the Albany ford dealership did from the multi-point inspection ( I just had my oil changed there a week or so prior), but my car now runs smooth and has no problems. It took all day to do the job, not sure if they waited until the end of the day to start it or if it literally took all day to reprogram it, so i had to pick it up the following morning which was somewhat inconvenient because i live in Oakland. Jonathon has wonderful customer service as well and always has since ive been bringing my car in since 2011, and i appreciate his and Waynes time in taking care of me and repairing our client-business relationship. I was really surprised at my experience when i wrote this original 1-star review, and im very happy that they took note of it and took care of me. Thank you Jonathon and Wayne and the team at the Ford Quick Service center. I really appreciate it. read more

I hope Tracy Ford reads negative comments and becomes proactive in providing better customer service. I just called moments ago to find out if they have an under cargo organizer in hopes to just purchase locally and be done with it. I must have waited at least 10 mins (ok, no biggy as I have some patience). The rep gets back on the phone and tells me the part they have is not exactly what I am looking for. I even gave him the part # and he said it is not. That was it. Okay, thanks I guess. It took me over 1 minute to find the part on Ford's official website, it lists both the part I am looking for, and the other part that he claimed is the only one they have that is not what I want. I won't bother EVER to go to this Ford location for service, parts or accessories. EVER! read more

I brought my car in for recall work and they got me in and out in one day! They were super helpful and even told me that my tires were low and filled them up for me. And they even have Starbucks coffee!! Such amazing service. Thank you so much to Tracy Ford for taking care of my car. read more

Easiest car purchase of my life. I did my shopping with Truecar.com and made contact with Leonhard. The price they gave me couldn't be beat by anyone, anywhere - and I shopped around. When it came time to come in and test drive, they were waiting for me. I had a trade in, which they competitively valued. When it came time to make the actual purchase, they were extremely fast and organized. Fastest purchase I've made at a dealership. Overall, they were fast, efficient and friendly and I'll definitely be coming back next time I need a new car. read more

Worst customer service we've encountered. Called Tracy Ford about a transmission issue with our sons car, was told its probably a warrantied transmission part. Brought it to them to fix and were told it was not the warrantied part it was the transmission clutch. $2800 later we pick up the car and its still doing the same thing. we brought it back to Tracy Ford and they said its the warrantied part. After a few weeks of them having the car while waiting on the part to come in we ask for a rental car because we were down a vehicle and having to share. They said yes and sent us to Hertz. A couple months later were still waiting for that part to come in and the rental gets repo'd from our driveway. We call Tracy Ford and they say it was an error and to go down and get another one. Hertz wont rent to my husband again since it was repo'd under his name. They rent a new car to me. We only had the second car for a couple of weeks before our car was finally fixed. Fast forward a month and I notice we were charged $1800 by Hertz for the first car rental. Ford paid part of the charge for the first rental and the entire charge for the second. Called Tracy Ford and got the runaround for weeks. Then was offered only $500. At no point in time were we told we would have to pay anything for a rental. Also we were bamboozled with the initial charge to fix the transmission $2800, and my husband can never rent from Hertz ever again because of the repo. read more

Absolutely horrible customer service. Spent over $14,000 and didn't even fix the truck completely. Showed up and the batteries were dead engine light was on after one day brand new truck. after all that money the least you would think they could do is wash the vehicle. you'd think they could give me a call back but instead being extremely rude over the phone and connecting me with people that aren't even the advisors. I can't wait to sell my truck and never purchase a Ford again. read more

Dropped off my car at 700 am for oil change and warranty work which all they had to do is look at it and order parts. I picked up the car at 2 pm .....7 hours later . Nothing had been done. They explained to me that my appointment to have my car serviced was different then the mechanic schedule. They explained that even though my appointment was the first one of the day it was nearly the last one to actually be looked at. I'm really confused. I needed my car car to go home and couldn't wait anymore so left with nothing done to it. read more

They are amazing, they help and listen. They are honest, I went to them in despair and they helped me in every aspect. I had just been ripped off by Waterford ford in Manteca a month before, and they even helped with getting that fixed. The sales men and upper management were so professional, nothing like the Manteca ford. I would recommend them any day. read more

I have to admit when I decided to attempt to buy a new car I was stressed, scared and dreading the experience. When the phone rang and Matt was on the phone he was straight forward and made the process easy. When I had to talk to financing Baker went above and beyond to get me in to the car I wanted and he did. I was pre approved before I even went in and met with Matt , once again everything went smooth and Baker came in even though it was his day off to make sure everything went smoothly. He paired my phone to blue tooth had the car detailed and filled with gas and made everything perfect. What they don't know is I cried from joy before I even left the lot to drive my new car home, but what I hope they know is how I will send everyone that needs a car to Matt and Baker at Tracy Ford. They make dreams come true. read more

Tracy Ford - Thanks guys. - Car Dealers Near Me - Tracy, California

There's a reason we've gotten 3 cars in 2 years from this Ford dealership... great staff and great vehicles!!! My new F150 XL STX is fantastic. Darrin DeSilva knows how to help someone find the right truck. My old work truck had 250,000 miles on it and it needed a lot of work.. I barely made it home on Friday so on Sunday I went to Ford. My new truck is black on black and it's so comfortable with tons of power and speed but at the end of the day it's a work truck!!! Monday morning I loaded my tools up in it and I haven't had a ride that nice to work through a Bay Area commute in a long time. I'm so grateful for Darrin and his Finance team they've got a customer for life read more

Tracy Ford - Car Dealers Near Me - Tracy, California

I was denied service by the service department today. I scheduled my appointment online last week, and after taking time off of work to get my oil changed today, and after driving about 20 minutes to get to the dealership, I checked in with the service department staff only to be told denied service. When I asked why, I was told my profile in there system has been flagged with a note saying I am to be denied service due to a review I gave on my experience the last time my vehicle was serviced there (April of 2022). The review I provided was not a public review on a social platform like yelp or google, the review of my experience was in the form of an email survey the ford dealership sent me asking about my experience that day. My April experience consisted of a three hour wait for an oil change and tire rotation along with customer service that was unsatisfactory. I don't understand how giving honest feedback on a survey sent to me directly from the dealership would get me denied service. That's a horrible business model. It's extremely unprofessional to just deny customer's service just for providing feedback that sheds light on negative experiences they have had. I'd think it would be more appropriate for the management team take that kind of feedback and coach staff in areas customers have concerns with. I've been a customer here for over 5 years, but this service department over the last year does not seem to be inline with the ethics of the Ford Motor Company. read more

We have purchased many vehicles in our lifetime & we have never had such a honest, kind & knowledgeable sales person, GEO ROWER exceeded our expectations in all aspects of our purchase. He never made us feel pressured to buy anything. He just kept us informed about our options for the different trucks we may be interested in. We purchased a F350 Diesel & we absolutely love it. GEO is VERY informed about all the trucks Ford has to offer. I just can't say enough about the positive experience we had! It is a shame some phone call & coupon issues should lower the rating of a 1st class organization. read more

I got a pretty good deal here on a Ford Electric vehicle. I do agree with the other reviewers who said Ed was kind of condescending (finanace guy) but he was able to make all my requests come through when we were doing the transaction so a-ok in my book. Abe was the salesman and he was super sweet ( he gets a 4 as he was still training) thus the 3 as without him i would have given the dealership a two. The guy who got me through the lease deal, forgot his name, was very quick, but forgot to grab the check from me for the down payment, so i had t come back. and then after, GOSH i wish i had the annoying guys name. He kept follow up every bloody day to ask me how my car was doing and if i liked ford's and blah blah blah. i answered quite a few times, but by the four time, i just started ignoring his calls. So guess what they did?!?!?! they started calling my work. DO NOT EVER do that to a person, it's rude and unnecessary. if i had an issues, i'd come in or call. You just seem like a straight stalker MISTER! Anyhow that's what annoyed me regarding this dealership. I think they try far too hard. I was happy with the service until the calls kept coming in. Now i just ignore all their messages and mail unless it's for a recall on my vehicle. Service dude John was cool. Hopefully they didn't F-up my car since i just brought it in for a power train module recall (these reviews below mine aren't very impressed with their service center) read more

Don't bother with the pre-owned "certified" vehicles. I bought a Mustang in 2017, to date I have taken it for service repairs numerous times. I even bought an extended warranty to avoid the what if scenario. All repairs which I had to pay out of pocket since the repairs aren't covered by my warranty. Luckily, I didn't have to come back to this particular dealer. I definitely dont recommend and wont be buying a car from here again. read more

Excellent experience purchasing our car. Good price on the one we wanted. Joe Brightenstine their internet sales manager and Chris Covarrubias with the paperwork were great... Easiest car buying experience I've ever had. read more