The owners of this dog stuff store are still post pandemic crazy. 4-1/2 years after the start of…read morethe "pandemic" they are still no customers allowed inside the store. "We are only doing business on the sidewalk". "The best stuff is on the sidewalk," The owner tells me as I try to figure out if the store is actually open. It's open, but I can't go in. No one can go in. What's the problem, he asks me? I look at the clap trap on the sidewalk, look at the owner wondering why I'm not delighted to stand on the side walk and shop in 95 degree sun, and I walk away telling him that "I can only take so much past-pandemic craziness" I don't think he understood. Final question: how are they still in business????

Amazing place with so many cute toys and an awesome employee (or owner?) was so nice to us and gave…read moremy dog a goodie bag!!

I have taken my Pom Mix here to have her hair cut for four years. They are great at providing…read morequality service, the same service, every time. I do not have to worry about Foxy's hair being jacked up like I did when taking her to PetCo. Very many issues there. Foxy is always comfortable there too, which is very important to me. I just adopted a new Pom mix and plan on taking her there as well. Nicole has been there for a long time and provides great service. Thanks, :)

Awful! A year ago, I had my dog groomed at PetSmart and they were great. In the past four months,…read moreI've booked two appointments, only to be called the night before -- each time -- telling me that my dog did not need grooming and that my appointment would be cancelled.

Absolutely atrocious. Went inside to get a toy for my German Shepherd and walked into deplorable…read moreconditions for the dogs they so call claim to love. They are covered in feces, sleeping on wired flooring where they could easily get stuck, no beds, no food, and no water. The treatment of these poor puppies not even a few months old, is absolutely disgusting. The dogs are matted in their own vomit, pee, and feces. I watched a month old Dachshund puppy fall through the grates and have to attempt to get free. If the owner had to suffer through the repulsive nature that these animals are going through I'm sure he or she would view things a lot differently.

Condition of the animals seemed poor. Store was not well kept. Dirty and cluttered. As a child I…read moreloved this place but it has done down hill quite a bit.

Worms in dog food, animals unwell and not well cared for, dirty store, long wait for employe help…read morethey hide in the back room

I had my 1 year old dog there 2 other times, and it went fine. But this time following his grooming…read moreappointment, I got him home and he had a puncture on his hind leg near his tail. 24 hours later he is at the Vet getting meds for infection. I will never go back there again. Poor puppy!!!!! I know things happen, but this was a spot that the groomer would have been aware of and she said NOTHING.

This is a super cute little pet shop in adorable downtown historic Staunton, VA…read more It's in a great spot with free public and city parking (nights and weekends) and tons of other shops and restaurants nearby. It's closest to and shares a space with the new soap shop, Essentially Zen and has the side steps leading up to The Depot Grill. They have tons of items inside and a large raw hide bar area. They had grooming items, leashes, toys, facial cleaner, flea and tick treatments, allergy friendly foods for dogs and cats and loads of treats. I especially like that they have a cooler up front where they have puppy cookies and pastries and little birthday cakes. Staff were friendly and greeted us and offered assistance as needed. We purchases some soft baked goodies and a few other small items as well as two cookies and the babies loved them! We will be back. For sure.

Nice spot! The staff was friendly and welcoming to our pooch. They have a huge array of toys, food,…read moreand anything you'd need for a dog or cat. Dogs are allowed inside. Lots of fun novelty toys and a whole case of baked treats, too. Our dog loved her cupcake-shaped cookie.

At Harrisonburg Puppy City, Two of my friends and I went to Puppy City to see what puppies were…read moreavailable. we found two puppies we were interested in (a dachshund and a mini Australian shepherd). We asked to first see the dachshund, and once in the room with the puppy, when we requested a toy, I also mentioned that if another one from the same litter was back, if we could see both the male and female. The older lady informed us that there was a two-puppy rule since it was a busier day; therefore, we told her we were interested in the mini aussie as well and that we would stick to just the male dachshund. A few minutes later, a younger girl (who turned out to be the older lady's daughter) came over with the female, asking if we would like to see her since she knew we were interested. Before giving us the dog, I asked her if we would still be able to see the Aussie, to which she told us yes because the two dachshunds were from the same cage. When we were ready to give them back the older lady came to get the puppies, to which i asked if we could see the Aussie now. She then proceeded to loudly say "do you not remember the rule I told you earlier? I don't like that you went behind my back", when we questioned and informed her that the younger lady told us we would still be able to see the other puppy. The older worker then caused a scene and raised her voice, stating that her daughter had "already told me what happened". Her increased and rude tone drew the attention of all the other guests in the store, causing everyone to go silent and look at us. During this whole altercation, her daughter had basically hid in the back corner when I first mentioned what she had said. My friend had mentioned to the younger lady that she had serious interest in a dachshund and will now no longer be returning/intrested in a puppy from there. I am extremely disappointed about how the situation went because it seemed to be a miscommunication between the mother and daughter. The whole interaction and visit was extremely unprofessional.

Went to visit a Westie puppy named Annie this past weekend that was already 4.5 months old. She'll…read morebe 5 months on July 19th. When we were there, we negotiated an agreed upon price by both parties. I discovered she has a large umbilical hernia while we spent time with her. Amazing that no one knew she had it or they just played dumb. They told me they would pay to have the hernia repaired. We decided to wait and I called my vet to see what the hernia repair would cost. I called yesterday and offered to pay that much less (the cost of the surgery) for the dog because I don't want to have to try and collect the money and I'm not sure they truly would have honored what they said about paying for the surgery. I told them that I would take the dog home that night but they refused to budge on the original agreed upon price. All I wanted them to do was subtract what it was going to cost to repair the hernia. They refused. So were they really going to honor their commitment to pay me for the repair? Highly doubt it. I was put on the phone with Connie, who refused to back down on the price. I said, "I'm willing to give this dog a home tonight. She has been with you for too long." It didn't matter. I don't know if she didn't understand the math or just wasn't going to keep their word on paying to repair the hernia. She told me she was going to call me back after talking to the owner. She called back today and told me the owner still said no. So that poor dog will continue to sit because I simply wanted to collect the money up front for the hernia repair surgery and they refused. They're unethical and really don't care about those puppies. They can tell you all they want about how much they care, but you should have seen the small 'crib' she was sharing with a larger Shiba Inu puppy. There was no room for them both. My heart breaks for Annie. She could have had a home with us.

I am in love with my puppy. OK, it was a 5 hour round trip for me to get to Pets N Pals, but they…read morewere totally worth it. I talked with multiple people before I got there, and what they did was get to know me so they could find me a puppy who fit my lifestyle and personality. As a result, my puppy and I are a good match for each other: he is perfectly happy in a condo and there is enough space for him when he gets the zoomies. He also has a laid back personality which matches my/my neighbors's needs. They even tried to find me a dog who would match my musical hobbies (yes, music soothes him!). They even sent me home with a puppy pack to help him settle in and keep interested in food during the transfer to a new home, such a stressful time for puppies, and check in to see if he is settling in successfully. My little puppy is a regular member of the clean plate club, he is a James Taylor fan, he is a very chill little man, and settles near me when I play guitar.

The worst pet store I've ever been to in my life. We went there for the guinea pigs. Not only were…read morethe guinea pigs extremely overpriced (80-100$ each) they were also fighting, kept in a dirty cage with dirty water and I spotted multiple guinea pigs that looked extremely sick. I don't expect a pet store to smell nice, but this entire place reeked of dirty bedding. On top of all that, they source their animals from pet mills. I sincerely hope this store gets shut down. One star and I wish I could go lower.

So disappointed in the groomer, I told her keep the length on his head and ears, and this is what…read moreI got! She told me she didn't think he looked good with long fur on his head, so she cut it, and not even a straight cut. She also shaved so close she made him bleed!

We ran into the Crate and Marrow table by happenstance at a Pro Re Nata winter market, and they…read morewere sweet enough to let our pup sniff all the goodies until he picked out the perfect bone for him! The No Hide bones they sell are made of only the most high quality ingredients, and they actually LAST! A great find. They even sent Tiger home with a little baggie of dried chicken strips on the house! We look forward to visiting the shop in person sometime soon.

Charming and widely diverse pet supply shop in the heart of Culpepper. I love that the heart and…read moresoul of the owner and staff can be felt in every inch of the shop. Lots of cute items to brighten your pet's life and yours!! I love that diversity snd inclusivity are clearly important to the owner...and that philosophy is not just written on the wall or the website, it's apparent throughout the store...this place is for everyone (and their pets). Staff is super friendly and very knowledgeable about their products. And of course I couldn't finish the review without giving a huge note if love for their shop cat, Bluey. He's a real charmer and totally won my heart over!! If you're in the area or just stopping through, make sure you spend some time shopping at Reigning Cats & Dogs!! They're wonderful!!

Cute animal themed shop in Downtown Culpeper. There's a little something for your pet, but a whole…read morelot more. You may even find something for yourself. Lots of items packed into this shop.

The store was clean with many open registers, the location had good parking and was easy to find…read more This store was closer to Franklin WV

Rude employs they must be underpayed. People follow you around like you are a thief it easy to see…read morethey are some type of security, it is like a hostile environment.