The puppies are so sweet and cute!! The place is very clean and they make sure to clean areas the puppies pee/poop in as soon as possible. The staff is so nice and you can tell they take great care of the puppies!! read more

Sold my daughter a very sick dog that was the wrong breed. My daughter took the dog to the vet repeatedly for the first 9 days and did everything she could. The vet recommended that she return the dog and provided her with the proper legal documentation to provide the shop with. When my daughter went to return the dog on the 10th day in accordance with Virginias Pet Purchaser Protection Act the rude manager, same Connie from Hallie S.'s review a little lower down (her sons the owner), called the vet incompetent, said the dog was just a little sick, even though it's on meds for giardia, and refused to honor the contract. We are suing. She informed my daughter that she's been doing this for 65 years and can't be stopped. Lol!! While my daughter was in the shop trying to return the dog, the dog she purchased's brother was bought out from the back and sold to another customer. The staff purposely bought the dog past my daughter's dog so that she would get excited just as someone else took him away. Evil behavior. Shop elsewhere if you want an honorable experience. read more

The smell was so overwhelming. Air freshener did not mask the ammonia and the dander. Maybe they needed to catch up on cleaning or were low on staff that day. Puppies are cute and low energy in their cages. People are nice enough though. read more

The most friendly and helpful staff that you could imagine. They just helped me adopt my Chiweenie puppy and they were so informative and wonderful. read more

In mid-March, my boyfriend and I purchased a Boxer puppy from this location. When we visited the store, there were two Boxer puppies available--a white one and a brown one (which we ultimately chose). Initially, a staff member informed us that we could not interact with the puppies because they had not yet been checked in and they had just gotten there 15 minutes ago. Shortly afterward, she returned and allowed us to see the brown one. Less than a week after bringing our puppy home, we had to take her to an emergency veterinary clinic due to difficulty urinating. Since that visit, she has been on continuous antibiotics, and we've incurred thousands of dollars in veterinary bills trying to manage her condition. Unfortunately, we have now been informed that she was born with a congenital kidney disease. We contacted the store manager, Connie, shortly after the first emergency visit. Rather than offering support or concern, she implied that we were improperly feeding or hydrating the puppy.I contacted Connie again more recently to discuss the long-term diagnosis and to express my concerns about the health screening of animals sold at this store. During that call, she became hostile, told me that if I "continued to insult her" we would not receive "jack shit," and then ended the call abruptly. This experience has been both emotionally and financially devastating. The lack of accountability and professionalism is unacceptable. To make matters worse, a review my boyfriend posted two months ago has since been deleted by the business. I urge others to think very carefully before purchasing an animal from this horrible place. read more

Not only did we get a puppy. We got two. Boy and girl, Shih Tzu! We could be more happy. And you get so much when you purchase. $200. Worth of free stuff. (To make comfortable transition. I thought that was Fantastic! Definitely recommend this place!!! read more

Puppy City - Female - Pet Stores Near Me - Harrisonburg, Virginia

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We got our little baby Shih Tzu from Puppy City in Winchester, VA. and I'm so glad we did. He is spoiled rotten. We named him Buddy and he is so smart and sweet. He is our baby. He was shy at first but quickly became the boss of the house and he seems to know it. He is a little stubborn, he won't go to the bathroom outside no matter how long we stay out with him or how many times we take him out but he does go on his pee pads most of the time. We are still trying to get him to go to the bathroom outside. He sleeps in his bed or on the sofa in the day and at night he sleeps with us in our bed. He had his first vet visit and checked out fine and he also had his first grooming and the lady said he did wonderfully. He is just the sweetest. He is picky about what he eats. He loves playing with his toys and enjoys lots of attention from everyone especially mama and daddy. We are hoping to get another Shih Tzu soon so he can have someone to play with. Thanks Puppy City for taking care of our little darling until he came to his forever home. read more