Anicira offers vet care for a little less $ than other area vet clinics, and I have always trusted them completely to give routine exams and shots to our cats and to alter any we adopt. No longer! That trust evaporated yesterday, 7/21/20, after speaking to their CEO about a horrifying, tragic situation that involved our Little Momma cat and me at her clinic on 7/6/20. She just terminated me as a customer after I persisted in trying to tell her by phone exactly what her people did that day that resulted in so much pain and suffering for almost two weeks. She told me she did not need to hear the "blow by blow" account and that she was "very satisfied" with her current policies and protocols. Well, that is really frightening and explains why this tragedy has occurred so many times!
You can see a picture of Little Momma below, nursing her kittens as they weaned onto solid food. She had an allergic reaction that required treatment a month earlier with a follow-up on July 6th. I brought her to Anicira in a new, very secure, high-quality pet carrier that afternoon and totally expected her to be brought back to my car, safe inside of it, just 15 minutes or so after she was taken into their clinic from their curbside. I waited patiently and then saw what appeared to be my pet carrier being carried by a small woman using just one hand. It was a long distance to walk that way with a cat inside, and it bounced around as she walked. Still, I was not concerned.
I was not concerned even when I watched her suddenly stop and set it down on the sidewalk, halfway to my car. I didn't know then for sure if it was my pet carrier or not. So, I watched with calm, curious interest as that small woman first did a quick "double-take," set the carrier down, and rush off toward a busy street. I never even considered the pet inside that carrier had escaped from it bc I KNEW that type of carrier was just like mine and it was IMPOSSIBLE for it to open up unexpectedly while being carried. Impossible, however, ONLY IF the person who placed the pet inside had latched the door upon closing it. She did NOT! I was watching her chase after my very frightened, disoriented mother cat who had just fallen out of her very secure carrier!
Not just her, but my frightened cat was soon being chased by at least THREE other Anicira employees that she had called to help her get my cat back. All of them were carrying big NETS, like a dog catcher might carry. I cannot imagine anything scarier to a cat or to any disoriented animal than having four strange people chasing it at high speed with large nets! It would only cause it to run farther and faster than ever. So, I actually thought they couldn't possibly be going after anyone's pet cat, and I still wasn't worried. But, I should have been. While EVERYONE knows that it is just plain stupid to chase after an escaped cat and scare it even more, bc a healthy cat can easily outrun a human, Anicira believes differently.
The CEO, Cate Lemmond, actually cut me off on the phone and defended this protocol to me when I tried to convince her it needs to stop. It caused so much harm in this situation! Both my cat and I were traumatized acould have easily been injured by a car when she ran across a busy city street and back again to Anicira. If they had not panicked when her unlocked door popped open on the way to my car and she fell out, she would have stayed where she felt safe under a nearby bush until I got to her. After they were all chasing her, there was another point after about 10 minutes when she sought to rest under another bush. Rather than pulling back and telling me where she was so I could just get her back, one of them tried to grab her and she was off again! It continued another 5 minutes or so until she finally lost them. At that point, she was also very lost, too. It took almost TWO WEEKS for me to find her after a lot of effort!
Anicira, to my shock, has managed to lose A LOT of cats! It could have been while doing curbside (4 months) or a longer period of time. One medical professional nearby said, as I handed him a lost cat flyer, "They have lost more cats than I can count!" That's a big problem, too, but the CEO blames all of those cases on the owners not providing secure carriers. Really? When my cat was lost, their #2 Administrator told me, "... carrier doors can be tricky." I said, "Not mine!!" I PUSHED for her to look closely at my carrier, how easily my carrier door latched, how secure it should have been! She admitted it was not my carrier's fault, but if I had not made her see this, she would have gone on believing the fault was really my carrier's. I would have been discounted as just another careless customer with a "tricky" or inferior pet carrier, when it was totally their fault my cat became lost - and mostly bc of how they responded so RIDICULOUSLY!
Poor leadership leads to poor policies and protocols. That's what has obviously happened at Anicira. Please, BEWARE. read more