Our sales lady was Stephanie! She was very polite and professional. She helped us pick out our…read morefurniture. I did change my order a tad and she was helpful and made me feel like it wasn't a problem! I truly think she is an excellent customer service person and she will get our repeat business in the future!! Good job Grands!

We have used Grand as our go-to store for all of our home furnishings. We've gone other places but…read morefound them to have what we wanted at competitive prices. Recently we were unhappy with the purchase of two power recliners that we ordered by phone. Grand made it VERY easy for us to not only show proof they were still in "like new" condition but return to the store. We ordered a new item and they will deliver AND pickup the recliners at no charge! Now that's awesome customer service! I highly recommend Gie Garabillo at the Harrisonburg VA location. The Charlottesville location is great too.

From a year ago We bought the whole set of sofas, all…read morerecliners, and 3 months after I got them, one of the recliners did not work anymore. We dont have kids, this is me sitting at the same spot every night - since then I have called the store to get it fix. I purchased the protection and they came after several months to look at the sofas, order the wrong parts, came back several months after to realized the parts were not the correct ones and order new ones, took several months again until I went to the store and told me they still don't have the parts, I asked for refund, exchanged- they say no, I am still waiting to get it fixed after a year and nothing and this is paying for the protection. Sofa still not working. No calls, no follow up. No solutions . So no going back to that place - no response no coming back-

Receiving the below ad we were excited to purchase a big ticket item and getting the additional…read morefurniture as well. If you note they used the classic deceptive practices to lure the customer in. Things like the word Free in large letters in an eye catching red color. And the amounts of $500, $1000 and $2000 in an eye catching orange color. Once in the store you find out the definition of what comparable value price means. It's basically only the items not on sale. So naturally they place the big ticket items on sale with discounted prices so they don't qualify as comparable value price. Only smaller items like lamps and end tables were involved. If you want to read the small print look at the lower left corner and get some reading glasses. I couldn't read them without mine! As you can see below they posted a canned reply. It was the manager who told me to contact corporate. Classic case of passing the buck.

Great place. Definitely seems like they have a little bit of everything. Interesting vintage finds…read more Great for gifts and stocking stuffers. Worth stopping in for a visit if you're in the area.

Cool stop with great vibes! The entire (shared) store was awesome- with something for everyone…read more Heartworm had cool clothes and other fun stuff- my wife bought a vintage lamp for her reading nook.

This store is quite pricey. Probably overpriced. Don't waste your money. I also wasn't greeted by…read moreanyone, so I'm not sure anyone even works there.

I am VERY dissatisfied I made a very sizable purchase from…read morethem in early 2022. I was told that I'd have to wait 6 months for all the pieces to come in, and the final payment would be due upon delivery of the last item. I put 30% down at the time of order. Several pieces came in randomly, and they delivered them after I gave an additional 30% payment. My loveseat arrived damaged and a new part has to be ordered. It took probably two months or maybe longer for the repair piece to come in. When they delivered my final part, I paid the final amount by check. That's where it gets horrible. They lost my check and tried to call several times because they hadn't received payment, but they never left a message stating why they were calling. I then received a letter stating I owed the final payment. I wrote back and told them I paid it and they would not have left the furniture without final payment. After about 4 weeks, I received a registered letter stating that they would report me to the credit reporting as not paying and that I was causing a "distraction" in an attempt to avoid final payment. They are lucky I didn't drive up there as I was very upset about that comment. I did check my bank account, and the check I wrote them never cleared the bank, so they lost it!!! I demanded an apology in my letter for the degrading comment that the president of the company wrote. We'll, he did call and apologize. I sent another check, and this one has cleared the bank. My advice is to go anywhere else to purchase furniture. These people are rude, inefficient, poor communicators, and, in my opinion, the quality of their products is no better than what you can purchase at Big Lotts!!! I'll NEVER step foot into this store again!

I decided to go local with a furniture purchase to support lo cal sales persons, that was a giant…read moremistake. I have been buying on Wayfair.. delivery when they say it will be coming, no charge for shipping. I bought furniture at Ashley...over a month..no word about delivery, charging me 200$ to do so ..man am I sorry ...take it from me - stick with wayfair

In store service was good and delivery men were really nice. However, their delivery system shows…read moreNO care for customers at all. Took 5 weeks to finally deliver my furniture (promised to be 3-4 weeks). I was told my furniture was in their warehouse for quite a while but no one bothered to call me until I went to check. The lady said Ashley only calls you once and often leaves no messages at all. I paid full price for delivery. If your phone happens to have no signal or you are at work, it's your own fault. My sofa was very dirty so I guess I will never buy a cotton/cloth product from them. I didn't ask for change because I don't want to wait for another 5 weeks and if the delivery men caused the issue because my sofa had no cover, I couldn't blame them. I blame the delivery system! All sofas should be the same. All I mean is that although store and delivery people are really nice to you, if Ashley system treats you shitty, the nice words and smiles are wasted.

This place is so cool. Staff is super friendly and helpful! They will deliver also, which is great…read morefor people who do not have a truck. This place is so worth checking out! Will definitely be back. Also, there's free books!

I put an application on indeed to work in their store at Duke's Plaza Harrisonburg, VA…read more On indeed message I recieved a note that invited me to an interview that same day that gave me approximately 5 times slots starting about 2 hours away. My next option was to come the following Saturday I called the store and also left a message on Indeed to possibly schedule an intetview starting the following Monday ( any day there after.) A few days later, I again received a message to accept or decline and interview 2 to 3 hours advance notice. I called the store and the manager answered. I told her my name and I was told she didn't know me. I asked if they were ran locally, or on a cooperate level. She said she found my call disturbing and was going to hang up on me. ( My husband was listening to the conversation.) Needless to say this is the strangest job search I've ever encountered.

Always my first stop when shopping for furniture and usually the only stop because the service and…read moreselection are suphvterb.

From the owner: Town and Country Furniture is a family owned and operated furniture store and has served the…read moreShenandoah Valley of Virginia for over 35 years. Our goal is to offer heirloom quality, solid wood, Amish Made and American Made furniture at affordable prices.

Gary makes absolutely beautiful desks. His craftsmanship and attention to detail are superb and…read morethe pieces he makes are truly extraordinary. If you're looking for a classic roll top desk with superior craftsmanship, Rolltop Desk Works is the place to go.

From the owner: Construction of custom built roll top desk in mahogany, cherry, walnut, and oak .read more

Very pretty things but SO INCREDIBLY EXPENSIVE…read more We got a similar solid wood handcrafted table for less than half the price elsewhere in town.

Incredible handcrafted, SOLID wood furniture! I have shopped here for years and still have the…read moremost beautiful furniture in my home. I would not trade my Suter's things for anything. They are so well made, they are heirlooms. I have had antiques and Italian furniture from big name stores and none compare in value and strength and beauty to my Suter's. This is traditional furniture made by superior craftsmen and sold by people who know what they are doing. May be expensive, but not incredibly so. You are buying your own history. I love this furniture.