The lack of customer service at this location is why people shop big box. If you can't get the…read moreshift manager up from the desk to help you, go across the street to LOWES!

Basically a good place and nice people working there. But, I have gotten straw from them numerous…read moretimes over the last years. Each year the straw had seeds in it, but this year was unbelievable....tons of seeds. I should have examined the bales more closely when they were loaded, but didn't realize it until it was spread and grass started coming up. Part my fault, but they need to dump their supplier and take better care of the quality they're getting Look elsewhere for straw.

Nice selection and good sales - but where are the employees?? When I go to Home Depot, there's…read morenever a lack of people eager to help, but trying to find someone to assist you at the Staunton or Waynsboro Lowe's is like playing hide and seek with a skilled ninja. We either need Lowe's to improve or for Home Depot to build a store in Staunton.

Very unprofessional employees who clearly don't care about their customers and the manager acts…read morelike your bothering him if you try to speak to him. After today and all of the horror stories I've heard about this store and how they rip people off ,I will never go to lowes again .

Went to bug box store. Selection and quality was POOR. Valley had great quality and great service…read more I could not be happier.

Went to three places ,big box store was one the fridge was in stock and i could leave with it ,…read morethats a new one ... the sales guys seamed to really not try to upsale at all .. both guys selling were very knowledgable with all there stock and out of stock, the price i got out the door was much better then Davis in Charlottesville ... THE guys dropped what they were doing to load & wrap even change swing on the new fridge as i am sure they were doing other stuff before i got there .. this place i will be more then glad to support in the future with more purchase ... thanks agin for GREAT service and inventory ! Stew

Never been so rudely treated in my life! Called to make a service appointment for clothes dryer…read more Its a Whirlpool and they are Whirlpool dealers and service providers. They took the model number and the error messages the machine was displaying and said they would call back. I called back an hour later and they refused to work on the machine. They didn't want to! Said I acted like I was their only customer when I called back. Again, they advertise that they are a Whirlpool service provider. Said to call someone else. I will never deal with them again and I advise others not to bother.

Expensive framing, but top notch- nicest hardware straight from Europe.read more

From the owner: Morgan-Miles Picture Frames, LLC provides beautiful custom frames to Staunton, VA, and the…read moresurrounding areas. With over 50 years combined experience, we take pride in being the ultimate source for conservation framing for collectors, artists, galleries, and businesses. Customer satisfaction is our main priority, which is why we offer free consultations and free pick ups for our clients. We also offer delivery and hanging of frames for homes and businesses. Call us today for more information!

Love, love, love Helmuth!! I needed a simple but study shed. I did lots of comparison…read moreshopping. When you see the Helmuth quality, you might guess you can't afford it -- WRONG! Helmuth sheds are not just nicer, they give you more for your money too. Diane at the Staunton location answered all my questions. She made it possible to get a great shed without exceeding my budget. And she arranged for prompt delivery. Then, like he was dropping a marshmallow into a cup of cocoa, Bernard delivered it EXACTLY where we wanted it. I am a VERY happy Helmuth customer! Go talk to Diane and she'll take great care of you too!

One of the easiest "big" purchases I've ever made. From ordering to set-up, these folks could not…read morehave been nicer, more helpful, or more accommodating. The selection is terrific, the pricing/finance is wonderful. I will definitely be doing business with these folks again! We were so pleased, we've been telling friends and neighbors to direct their needs to Helmuth Builders. Excellent!

The Tractor Supply pet clinic was a horror show. The vet is…read morean elderly woman who hose skills have diminished. I had a 15 pound dog and she could not find the vein to draw blood and caused my pet great pain. She then tried a second time and again couldn't find the veins causing pet to scream bloody murder. After she failed twice at her job she offered me a free coupon if I wanted to try again later, meaning even though she failed to do her job twice and caused my dog tremendous pain, I was still expected to pay for the test that wouldn't happen now but I had a coupon so she could stab my dog again. The heavy-set Black wan who handled the payment and paperwork at the end could not have been more rude and dismissive. I asked her a question and she didn't even look up as she waved me away dismissively. Do not take your precious animals here. It's an unfeeling machine and the vet should retire due to finished skills of age.

The online ordering experience was fine. I received a text message and an email that said that my…read moretrailer was ready to be picked up. The pick up experience was reasonable, but when I got home I realized that the spring loaded pins that secure the folding side rails were completely rusted in the sockets and could not be removed. I had to use a hammer and a punch to remove the pins, clean the rust from the pins, use sand paper to remove the rust from the pin sockets, and lubricate the pins and sockets with grease. This should have been done when the TSC associate readied my trailer for pickup. I also had to lubricate all hinge points and latches as everything had exposed rust. I see that the MFG date on this trailer was 4-30-25, so it has been sitting in the weather for quite some time. That was two hours of my life that I can not get back and it should have never happened!

Handy store, but they have real problems with items being out of stock. Additionally they have…read morestaffing issues so it is often difficult to get help and it tends to be messy as they have boxes scattered everywhere while they try to restock.

Wanted to have some business cards made and was told they were slammed ( 2 customers at the…read morecounter) and to go online and do it yourself. What kind of customer service is this?? This place used to be quite good on customer service but something has gone in the wrong direction. Won't be using them anymore.