had a really frustrating experience here today. I ordered a boba drink that cost $9 and gave the cashier $10, but she didn't give me my change or a receipt. My friends and I waited about 20 minutes and my drink was never made.
While we were waiting, the cashier continued taking other people's orders and working, and she clearly saw me standing there waiting. At one point a group of girls came in who seemed to know her, and instead of making my drink she went to the back and brought them a vape.
When I asked about my drink and my change, the cashier acted confused about my order. I had to call another employee from the back to help, and I ended up getting my money refunded instead of the drink. I also noticed the cashier had put the money and receipt in her pocket.
I understand places can get busy, but this felt really unprofessional and disappointing, especially after waiting so long without getting what I paid for. read more