Better service. I spoke with a young lady at team mobile name Valerie. I was letting her know what…read morewas going on with my phone . She kept tell me that the phone was working, and I kept trying to tell her that the phone was not working. She proceeded to talk over me when I was trying to explain to her. That the phone only works when I am where there is Internet service. She kept telling me that the wifi was off and the phone worked and then . I told her it didn't work. Walked away from me and that was it one of her workers ended up talking to me and we figured out that the phone was not any good anymore and I needed a new phone . since Valerie was so rude . I am now switching services to another phone company. The other Miss Gonzalez and I'm not sure of the other girl's name that helped me out( she had glasses she was very kind .) Maybe they can help Valerie with her customer care. I give them 2 stars only because I now am paying for services elsewhere. Bye T-Mobile hope Valerie doesn't make yall lose other customers.

The nice guys any way you want to look at it these guys were so awesome I felt like I had the crew…read moretaking care of me and my phones !

Total Dissatisfaction from start to finish; on a very simple laptop purchase. I would not buy so…read moremuch as a paper clip from Best Buy in the future. Please have a Technical Support person (re: laptop) so that I can resolve a tech issue. 260-242-9901 Scott A.

I had to bring back a security system and purchase a new one at my local Best Buy…read more I was helped by Carly. The experience could not have been better! Carly is knowledgeable, efficient and friendly. You can tell that she enjoys helping people and enjoys her job. She swiftly took care of my return and new purchase. Many stores treat bringing back an item as a dreaded situation. I have lived in Bastrop for over 2 years store and this Best Buy has an incredibly friendly and dedicated staff in providing an excellent shopping experience for the customer. Nobody likes buying the wrong item or having it not work as expected. once you got it home. This store makes a return and/or exchange very easy and one would wish all retailers treated their customers in this manner. Again I would like to point out the exceptional service that Carly provides and also note that she is part of an excellent team of employees at Best Buy Bastrop.

Dominik was so kind, helpful, knowledgeable and did not push any purchase our way. Getting into a…read morenew phone seems scary and like buying a car but our experience could not have been further from that. Had a great experience with friendly and great staff

Hard to believe that I and my near by community have been without our home fiber internet for…read morenearly 48 hrs. Before moving from Austin to the Cedar Creek area I used Spectrum for 20 years and never had such an experience except one time due to a regional weather issue. AT&T needs to do better.

So there was an old Mexican lady wearing black converse that was trying to scam a phone that was in…read moremy name and have it where I would be stuck with what was owed on the phone while the guy that was changing it over would have a phone in his name. I showed up to the store and made a point to let this old lady know the phone was in my name and I am not authorizing it!!!! I will be going to corporate!!!!

Seriously save yourself the trouble and don't bother coming here. The associate was so rude…read moreshutting me down with the changes I wanted to make before even discussing price changes and why. Also for the questions we had both associates would ask each other and didn't know how to answer and laugh. This place is a joke.

Excellent service, low price, and Mark is very generous with his time and expertise. He knows what…read morehe is doing and I trust him.

Good guy...very knowledgeable..reasonably priced!!…read more He was also prompt getting things done ahead of commitment

Desmond was awesome! After a decade of buying dozens of phones for myself and 5 sons, he made the…read moreentire process brisk, simple and he was professional, patient, and well versed on the Verizon offerings. Quickest I have ever had, with a phone and service needs. Desmond remained very upbeat and a pleasant. He is knowledgeable as well and was streamlining when ever he could to facilitate the purchase.

It's an independently owned Verizon store, so they'll only help if you purchased your items there…read more Otherwise, you'll have to pay service fees. Save yourself the trouble and just drive to Austin.