Zachary was very prompt and helpful. He went above and beyond by returning to my mom's home after…read morehe completed the work and she thought something was amiss. He communicated with me - her daughter - and set my mind at ease withthe work he had done and the concern she has. Zachary is the embodiment of customer service!

Michael was very professional and courteous and did an incredible job removing a giant hornets nest…read morewe had in our arborvitae bushes!! We also use Rescue One for mouse control and they have done a wonderful job keeping our house mouse free over the past few years.

Can't say enough great things about Reaper Pest Control Have had Chris Cummins from Reaper Pest…read moreControl multiple times Have had problems with rats and mice getting into my garage. Picture of where they broke through the concrete to get into my garage. Relieved and thankful that Chris took care of this problem. Happy to have my garage back without any unwanted critters. He is very professional gets the job done quickly, knowledgeable And great customer service. My sister who also lives in Newington has relied on Chris for the same problem. Like I said, can't say enough good things about Reaper Pest Control

Did a great job would recommend, very professional. The results were quick and successful.read more

I live in a apartment complex where this crappy company treats. They never wear PPE wear I never…read morehad a a bedbug problem til they carried them into my apartment. The techs are rude and nasty unprofessional people. I am in a wheelchair it takes me awhile to get myself and my dog out as well. I don't recommend them at all quite frankly if I could rally other residents to move to sue them I would

I would give a zero if I could…read more I called enviro care for a rodent issue in my home. My kitchen smelled of mouse urine. When the technician came out, he told me there was absolutely no way the smell was urine and he saw no signs of mice. I called another company who immediately found an area of dried mouse urine and feces and rectified the issue. When I explained this to enviro care, and that I was deeply unhappy with services rendered and would not be paying for the tech coming out and placing a few mouse traps and giving false information without investigating further, a woman named Amanda told me I had to go to court to dispute this. I asked Amanda if there was someone higher up in the company who could help me and she informed me that she was one of the owners of the company. I asked if I could speak to a different owner and she very aggressively told me no, I have to go to court, and hung up on me while I was talking. When I called back, I was told Amanda is nothing more than a customer service representative. Not only did the technician let me down, a customer service representative told me she was a boss of the company and that I had to go to court rather than put me through to someone who could help me. I'm a business owner myself and can't imagine standing by employees like this.

We had Mike come out to do a termite inspection on a home we purchased before moving in. He was on…read moretime, communicative, and explained why he was looking at what he was looking at. Knowledgeable and friendly, great experience

I had booked Guardian Pest Control several weeks before my wedding to spray for mosquitoes…read more Unfortunately it rained this week. Knowing it was going to rain, I called on Monday to ask them to come earlier in the week to make sure the grounds were sprayed. They told me "not to worry about it" and that they would "take care of it." This was untrue. Now the day before my wedding, it is raining. They refuse to spray. That's not even the worst part. I spoke with Abbey, a manager in the store. She was dismissive, rude, and defensive about her poor customer service and her company's failure to live up to its responsibility. In fact, she refused to take any responsibility, blaming the weather and saying there was "nothing they could do." I did point out they could have come earlier in the week, they could have communicated with us better that they wouldn't be able to spray with the rain, and that we might have issues. But we were left in the dark until the day before the event that there would be no spraying. This was upsetting, and then on top of that to have Abbey be condescending on the phone with people who do not know pest control or what it entails was the worst customer service experience of my life. I will be reporting to the better business bureau, and I would never recommend this company for any special event. I was able to contact Orkin who took care of my pest needs and were pleasant and appreciative of the fact this was my wedding and a very important occasion.

I had a huge bees nest in my wall...they neutralized the problem in less then 24 hrs...No ripping…read morethe wall apart, no damage whatsoever. I am very grateful and will never call anyone else for my exterminating needs. Thank you AC!!!

Atry went above and beyond the job that was asked of him. he was honest in his assessment of my…read moresituation; or lack there of. I was told by a very large nationail company, with a cute name, that I had a very bad rodent and termite situation. NOT TRUE! Arty was the most honest and helpful contractor I have ever hired. And that includes all contributors, not just pet control. Highly recommended him for anyone who needs this service!

I just started with Mosquito Ninjas in 2019 and so far, so good! The true test will be if I get…read moreswarmed later this Spring and Summer in my rather large backyard that has swampy marshland bordering it. From my initial contact through my first treatment they have been thorough, responsive and professional. Seems like a well run, though small company. Their geographic coverage is limited as someone asked me for a referral but were outside of their treating radius. Certainly Hartford County seems in play however and perhaps more. They come every 3 weeks while my prior service company came every 4 weeks; I like this better! My old firm was also a local small company and performed well until they were bought out by a global company and service declined quickly. I like local technicians that are hands on and take pride in their service and results. I think I found that (again). I will update this review later in the Summer but so far, so good!!

Rob is very experienced and knowledgable on termite and rodent controls. He provided detailed…read moreconsultation with no charge, and did not try to oversell any of his services. Highly recommended!

I had to update my review for Home Free Pest Control to add some additional info. Since I had the…read moreflying squirrels, Rob and Jeff have been SO HELPFUL and made everything as stress free as it could possibly be. After Jeff got rid of the flying squirrels (without killing them; he used a one-way trap and sealed the hole in my house), I thought I heard them in the house again. Turns out, I had gray squirrels instead ... Jeff came out to set a one-way trap for the gray squirrels - and while he was at it, he sprayed a yellow jacket nest that he happened to walk by. Even when I offered to pay for the trap and the yellow jacket, he didn't charge me. He said it was included in my original issue. These guys are stand-up businessmen who really know how to treat a customer. I will continue to recommend them to my friends if they have any pest problems.

im so upset and frustrated with this company they have been to my house about 4 times over the last…read morefew months or so and still haven't figured out my mouse problem. I understand if you are stumped but send a supervisor who knows what they are doing. I have called the office several times and have been brushed off by a guy and a lady with an attitude named "carol" i spoke to the gentleman and told him I was not pleased by her customer service skills. i had a older man out 1x named james and then 3x after they send a young man out who clearly has no clue what he is doing or he is lazy. I asked him questions about where he thinks the mice are getting in and he gave me a answer of might be here or there. He only put two trap things down and that was it. I asked for a supervisor the next visit but same young man came i believe name is mike or something like that with an m. Very upset that I had to hire a new company to take care of the problem. Never use this company unreliable and poor service. Mary w

Horrible,unprofessional,back stabbing,two faced.My man showed up every day ten minutes early every…read moreday.And all of a sudden some woman "Robin".Calls and talks to me very rude demanding my hisband.Because he wont go on a ladder without anytjing at the bottom or being footed safely.No proper safety techniques.And forst time he talks to her she screams at him belittling him.He says dont give me an attitude and she says come get your pay your done!?? After the interview this was already spoken of.hes had two neck fusion surgeries from falling of ladders that weren't properly secured.This place gives dignity,no respect and talks out their ass.No safety measures taken into consideration.Dont waste your time dealing with this circus.