I recently had the floors in my home redone, and I cannot say enough good things about Total Kitchen and Bath and the business owner Caroline! From the very first consultation to the final walk-through, the entire process was smooth, professional, and enjoyable. Caroline really took the time to listen to my vision and offered expert guidance on materials and design options that matched both my style and budget. Their showroom was impressive, with a wide range of choices -- I never felt rushed or upsold. Caroline was incredibly knowledgeable, especially when it came to helping me choose something durable without compromising on aesthetics. My floors now look absolutely stunning -- warm, modern, and completely transformed. Guests keep asking who did the work! I'm so impressed that I've already started planning my kitchen remodel with TKB. If their floor work is any indication, I know I'm in great hands. I genuinely recommend TKB to anyone looking for high-quality remodeling work, a professional team, and results that speak for themselves. Thank you for making my home feel brand new again! read more

Total Kitchen & Bath - New Floors! - General Contractors Near Me - Addison, Illinois

I had a very unpleasant experience with this place. Lot of miscommunication and was very unhappy with service. They have nice stuff, but for me service is very important. read more

Total Kitchen & Bath beautifully designed our kitchen and supplied the cabinets and all the materials such as flooring and quartz countertops. The finished product is stunning and beautiful. We are extremely pleased with Ms. Caroline of Total Kitchen who guided us through the 2-monthlong project. We wish them well and recommend their store to anyone interested in quality work and excellent service. read more

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Total Kitchen & Bath did a great job on remodeling our kitchen. Total professionals all the way. Quality products, professional service. Very helpful in designing our new kitchen. We highly recommend them. read more

This review is long overdue, but the message needs to be delivered. I would avoid Total Kitchen and Bath at all costs. Something was off with these people from the start. Questions we asked were answered in a very vague and condescending way. The salesperson was nice but maybe didn't know everything there was to know about kitchen design. The owner, Caroline is the worst. Once she got our money, she could not care less about service. We ordered our cabinets in late November 2020. While we waited for our kitchen cabinets and countertops, we gave them even more business ordering bathroom vanities and vanity tops as well as some additional quartz for our shower. So, with the $40,000+ in business that we gave them, one would expect a certain level of customer service. When the cabinets finally came in, the corner upper cabinet was the wrong size. When I reached out to TKB, they advised the cabinet could be replaced within two weeks. When I inquired on whose mistake it was, the manufacturer or hers, she said "It's a Warranty Cabinet, so you are covered." Never addressed that fact that she ordered the wrong cabinet. Not only was this cabinet deeper than the others, but it was also short 5" in width. When I inquired on this aspect, she advised that we should put a 3" filler in the middle of the cabinets. Who orders custom cabinets and puts a filler in the middle of a row of cabinets? Why not just order a bigger cabinet? The replacement cabinet took more than 4 weeks, and my carpenter would not come back out for 2 weeks after that due to his schedule. So, this costed us 6 weeks. When I complained about the delay and her lack of accountability she countered with, "My countertop installer was there this weekend and said there is still a lot of work to do." So again, no accountability and now we are to blame for our delay. We also ordered a range hood cover. This was not the right thing for us. We had to have a small soffit for plumbing that couldn't be re-routed. When we tried to install the hood cabinet, the bottom of the cabinet was at our eye level. When we inquired on this, Caroline said "oh, you have a soffit, that's the problem." When they came for final measurements, the soffit was there. How could that not be accounted for? They advised us to modify the cabinet to fit. When I asked to return this cabinet for a refund, I was advised this is a custom cabinet, it cannot be returned. So, we had to modify a "custom" cabinet which costs us more money. They sold my wife a light rail to hide the under-cabinet lighting. But once again, with a soffit and 44" cabinets, the light rail would have created even less space between the lower cabinet and the countertop. So that was not functional. When we tried to return the light rail boards, we were denied. A finished board was sold for us to bridge the gap between the wall and dishwasher. When we changed the location of the dishwasher from the wall to the other side of the sink, they forgot to remove this piece from the order. When I tried to return this, I was told by the Salesman, "that's just how we order it, it's not refundable." Even though they made the mistake. They also forgot to order the glass inserts for two upper cabinets which costs another two-week delay on the backend. When they finally finished, they said we had a $2300 balance due. I was not expecting after all of the missteps that they would even try to collect this, but they did and even hired a lawyer to threaten putting a lien on our house. When I asked for a breakdown of the bill, the lawyer said they didn't need to provide us with that. When I complained about the delays, the lawyer said the contract does not specify delivery of the product has to be timely. I asked for the breakdown because we had about 30 finished trim pieces leftover that I wanted to return for a credit toward what I owed. So, without a breakdown, I could not see how much I was charged for all the extra material, and they would not allow us to return. At the end they sent another bill for the glass that was not ordered in the first place, additional footage for the countertops that they measured incorrectly, and they wanted to charge me for the incorrect corner cabinet that they said I never returned. How can I be held accountable for them ordering the wrong cabinet? My guess is they wanted to beef up the amount owned to justify the attorney fee if I decided not to pay, and the mechanics lien issued. In all, TKB showed zero accountability, zero customer service and unethical business practice by selling us materials we didn't need and hiring an attorney to squeeze us after putting us through the ringer on our project. Not to mention just being horrible at their craft. read more

Back in 2014, I researched cabinet manufacturers and decided I wanted Fieldstone inset cabinetry for my kitchen in Illinois. TKB is a dealer for Fieldstone and my experience with Caroline was awesome. I already had installers (son and hubby are carpenters), so she had the cabinets delivered directly to my home. Loved them. Fast forward to 2020: bought a home in Las Vegas and no one is a dealer for Fieldstone. (When you've had the best, it's hard to step down to 'builder grade'!) I finally called Caroline and explained my dilemma. "No problem", she said! I sent her my dimensions, suggested layout and a video of the space and she took my ideas and expanded on them! Great job and great pricing for custom cabinetry. Cabinets are ordered. So excited! read more

100% Recommend Had to come back to Caroline to redo the kitchen in our new house! The kitchen layout we were working with was very outdated and had limited functionality with an oddly shaped island. I brought several pictures to Caroline and she personally did all the measurements. I spent hours with her to figure out the overall style all the way down to the hardware. I wanted a more contemporary modern look with custom white cabinets, a waterfall quartz countertop for the island, and a full quartz backsplash. Needless to say, it turned out gorgeous!! Caroline was extremely transparent throughout the process and explained each step thoroughly including the pricing breakdown, estimated delivery, and completion timeline. I had a set budget in mind and she honored that budget. Her showroom has a wide selection of cabinet colors and styles so it was really easy to get ideas. Remodeling a pretty large 18x25ft kitchen is tough so it was super nice being able to text Caroline and TKB with any questions or concerns. She was super easy to work with and I recommend her to all of my friends. read more

My experience with Caroline at Total Kitchen and Bath was anything but pleasant. I have been shopping around for kitchen cabinets and countertop, so I called her ahead of time to make an appointment to see someone as I have been doing with every place I've been to. She didn't really seem to care when I come in or took my number but just told me to come in. So when I got there a little earlier, walked in, and saw no one, I was confused. I walked further in, looking around, and saw a lady sitting in her office and just staring out to me. I said hello and I was here to see some cabinets, and she then told me to come into the office. No greetings, didn't get up, I already felt unwelcomed at this point. So I sat down and told her the same thing I told many others at other companies, that I'm shopping for a small kitchen job and I'd like to see what she had to offer. She asked me if I was comparing cabinets or prices, and I was like..both? because price is an important factor as well. She right there told me that "WELL, every cabinet is different and each one is unique so you can't compare prices. If you are looking for cheap stuff, I can't help you because we don't carry those cheap Chinese stuff. Our products are all high-end, American made products. So do you want quality products or cheap stuff?" I was taken aback, and almost walked out the door, but my boss has actually referred the place to me because she liked her cabinets that she got here few years ago, although she had someone else install them. So I thought, I will still see what they have. I asked her humor me and show me one of her American lines then. (I also asked her if she didn't carry any of the Chinese lines because most places I've gone to seem to carry at least one - she said she does carry one line, but when I asked the name of the line, she said "Well we just call it Quick Ship" and didn't want to tell me the name.) She began to show me a line, calling it very high quality modern "American" line, still didn't tell me the name of the brand. We went through quick motion of picking the finish and all other details including countertop and backsplash tiles, so she could quote me. She didn't explain anything, just threw me questions like "This and this, what do you want?" It almost felt like I was being interrogated, and she kept on throwing some terms that I wouldn't have been familiar with if I haven't been shopping around and others were kind enough to explain each term and differences between the options, but perhaps she couldn't explain them. It was already kind of difficult to understand her through her accent and fast talking. Even at the end when I mentioned that I would need financing, instead of giving me some numbers she told me that "Then you won't get good pricing on the cabinets. You either get good pricing or financing. What do you want?" I was so ready to run out of the store. She sent me the quote after 2 and a half business days even though she said it usually takes her 1 day to write up the quote and promised it to get it to me within 2 days. Her price was actually cheaper than what others had quoted us, and I would have chosen her business if it wasn't for her attitude and unfriendliness. read more

I did not have a good experience with this company. I purchased a granite countertop for my kitchen and ended up paying a lot more after the install for unexpected work that was not in my budget. If i was made aware there were other things I can do at a cheaper price. My first suggestion is go somewhere else. If you decide to purchase from these folks ask a lot of questions. Don't expect the sales lady to provide you anything other than the sale price. I have 2 bathrooms that I'm redoing as well so if anyone knows of good granite countertop places, please let me know.. read more

Walked in and the lady didn't even know the brand Swanstone multiple websites state that they have a good selection to look at yet none of the companies that I spoke of a recognized the lady spoke broken English and it was difficult to understand read more

I worked with Caroline for my bathroom project. Caroline spent good amount of time designing and selecting the various things needed, including Porcelain tiles for the shower. She is an Engineer and has very good product knowledge. She is very articulate explained to me clearly the scope of the work and my project went very smooth and was completed on time. The installer that she sent also did a wonderful job. I am saying this because I am retired and I did not want to go shopping all over the place. Because many of them just confuse you. I will not hesitate to recommend her to anyone. Great Job Caroline! read more

Look no further. Total Kitchen & Bath is where you have to go for a complete remodel. I purchased a home that needed a new kitchen and bath. I was completely frustrated as I visited many places. And then I found Caroline! She is A #1! I just happened to drive by, saw the sign and decided to go in. Her pleasant smile, willingness to help, and complete knowledge and expertise are only a few of her many fine qualities. She helped me to design my entire kitchen with cabinets, countertops, flooring, appliances, plumbing fixtures and more. She did the same with my bathroom. It is a completely overwhelming thing to do unless you have someone like Caroline. Once the design was in place, everything flowed smoothly. The install was painless. I was so excited that I called her with each step of progress. It was wonderful that she shared my excitement with me. Excellent quality. Expertise in design. Wonderful install. I highly recommend Total Kitchen & Bath for all of your remodeling needs! read more

Complete waste of time absolutely no help whatsoever so if you do not know what you're looking for don't go here. Staff was rude and just pointed with her finger on what direction to go look at. Don't waste your time time is too valuable. No offer to help us no ideas and no pricing. read more

We ordered a travertine Muriel and travertine backsplash from this place. Price was good, installation was excellent. I am so pleased with the way it turned out. Caroline at Total Kitchen & Bath was excellent. Highly Recommend. read more

We were doing a complete home remodel and decided to work with Caroline Freeda the owner of Total Kitchen & Bath; although she spent quite some time she has no interpersonal skills - would randomly start working with other customers while we were going through our design specs. Delivery timeframe was delayed and to top it off half of the custom bath cabinets were made incorrectly, which added another two weeks to our completion time. She not only did she not acknowledge her mistake in the specs she sent to the manufacturer but forgot to order the hardware and to top it off no apologies or even a discount to make up for the mistake and time delays. No customer service and although she had reasonable pricing, we will never work with her again. read more