I'll start by saying that I missed their initial correspondence, and I take responsibility for…read morethat. What I did not expect was the extremely rude and dismissive response I received afterward. There was no attempt at understanding or professionalism; just a very off-putting, condescending tone that immediately made me uncomfortable moving forward. Customer service is part of the service, and based on this interaction alone, I decided I no longer wanted them in my home. Mistakes happen. How a business responds to them matters, and unfortunately, this experience showed a complete lack of courtesy and customer care.

David and Ramon came in such a short notice and delivered. Very informative, they installed my 77"…read moretv to exact specifications.

Highly recommend! Jose installed security cameras and flood lights at my niece's property and did…read morean excellent job. He responded quickly to our request, was professional and completed the work efficiently. Jose's recommendations for equipment placement were especially helpful and ensured that we have excellent coverage. Everything was installed neatly and works perfectly. Great service from start to finish!

Jose was a true professional with extensive knowledge in tech. He did our whole house camera system…read moreand integrated into our current configuration. Highly recommend this company service offerings.

We had the most wonderful experience with Affordable Locksmith (Armstrong Lock) Andres Ospina,…read moresaved the day for us, he was quick, professional & Knowledgeable, I saw him picked that lock apart and put back together again in minutes! He represented Affordable Locks very well with much respect, authenticity & genuineness. We feel safe now that the front doors here are secured. Andres was Simply the best! Highly recommended!!

Service was very helpful and patient. Good selection of locks and safes. That ft yrhtyrtfyddddhread more

We purchased this system at Best Buy in February 2018. On February 28th, a very professional tech…read moreshowed up at 9:30am and after a very long day our home system was installed and ready to go. The tech was professional and very thorough. A month later, our systems signal is getting weaker so I called in and they told me they were sending a bridge and if I continue to experience issues to call back. System rebooted. I called in a few hours later on the same day, because the system was very weak and I couldn't speak using the doorbell speaker. System rebooted. I was told they were going to send a technician with the bridge. An appointment was set for a Tuesday, March 27 which I had to take time off from work to be able to available and the tech didn't show. No call, nothing. I call in and I was told it was a scheduling department issue and they will call me the following day. The following day, no call. I called in two days later to find out what happened and I was told the tech cancelled the appointment and they are sorry. The the customer service rep tried to help and with the help of the scheduling department, they set up another appointment for today, Saturday April 14th. Once again I take time off and guess what?? No one showed up!! I confirmed the appt via email. This is the second time, a tech hasn't shown up or called. No communication from Vivint. Why do I even have this system?? I pay for a system they can't get their things in order!!! After getting an earful from me, because I am extremely disappointed and upset with the lack of service, another appointment was set. We shall see if Vivint will show. A very upset customer.

I contacted this company about an ongoing issue with my security system and was advised to upgrade…read moreto fix it. I agreed, but the upgrade did not resolve the problem. I returned the equipment as instructed since it was unnecessary and not functioning as promised. Despite this, the company refused to issue a refund or cancel my service, claiming I am still bound to a 5-year contract--even though the equipment was returned and the issue remains unresolved. I made multiple attempts to resolve this directly, but they would not work with me. Very disappointing experience. I would not recommend based on their lack of accountability and unwillingness to resolve a legitimate issue.

Electronic Pros offers great products, fair prices, and excellent customer service. The staff was…read morehelpful, knowledgeable, and made the whole experience easy. Very satisfied with my experience and would definitely recommend.

Service, value, and quality and timing of work We call to…read moreget some internal wiring done for cable and internet. They were extremely helpful and knowledgeable.

Don't do business with this company!! I did on error. I spoke to the owner and I thought I was…read moregetting an amazing deal. I probably was but the install never occurred. Once I asked for my deposit back. I was given nothing. I'm still waiting and very disappointed that I gave this company a shot. Not good for alarm.com

I was seeking somebody to take over my existing alarm system having been let down by a firm that…read morehad left me for 3 months with service-affecting faults because they would not (or could not) repair them. Alarm.com recommended My Smart Security. On the surface Bryan Ravit appears to be a helpful guy. I am quite sure he wants to be too! Unfortunately however our requirements necessitated a better knowledge of systems than Bryan appears to possess. Being a qualified telecomms engineer I did my best to "fill in the gaps" in Bryan's kowledge but without thanks or success. Eventually after several months I just had to give up and go elsewhere. Within two weeks the new company I had found had my system up and running again. I think this speaks for itself.

I really want to say a heartfelt thank you to Mike for helping me and my baby girl today. At his…read moreinsistence, I swung by his shop in Altamonte. He helped me program a new key fob so that I can lock and unlock my car easier again. It may not seem like much, but having a child in a car seat in a wheelchair/stroller when I couldn't lock the car remotely made getting her out of the car an impossible dance. It's hard to explain, but trust me when I say it was a pain in the butt and much to my husband's chagrin, I just gave up on ever locking my car, even with recent break ins in our neighborhood. Mike has really made my life so much easier.

They did a good job making my purchase right, eventually. It did not take repeated requests.read more