Awesome experience. All were helpful. Enjoyed speaking with Sophie. Very helpful.. Love my new shoes, sun glasses back pack and purse. Can't wait to use all in a trip. read more

I have been eyeing the Romy bags and came to see them in person at the Tory Burch flagship store. The store has a bright open design and as I entered the sales associates were very friendly and helped me chose a color for my purse. Chris was my sales associate and he did a great job. I was also offered drinks while they sent someone to find all the colors of the Romy tote bag I was looking at. They have more items then are actually in the store front to keep the color story aesthetic. There is an inventory-only storeroom about a block away, so one of the bags was brought over from that location for me to see. I was debating between the wild mushroom and the tiramisu color. The mushroom one has silver details while the tiramisu had gold. I ended up picking the tiramisu and am really happy I got to seem them all in person before deciding. Chris was my associate read more

Tory Burch Flagship Store - Women's Clothing Near Me - Beverly Hills, California

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Very accommodating to our return since we were not able to replace our purchase we order online

Had my shoes stolen from my porch and the company service rep Marilyn basically told me to F off. Refused to replace or refund my money. DO NOT EVER BUY FROM THEM!!!! Even Amazon will replace your stuff but not these people!!!!! read more

I got horrible customer service. Came in to exchange some Roxanne jelly sandals and I was told to go to an hour away outlet from my location , and that it was guaranteed that they would have this exact pair. I took the hour drive and once I got assisted over there they told me there was no way they would have this shoe as only A BOUTIQUE would have it. I'm so frustrated that I had to drive an hour away just to waste time instead of being helped right from the get go and I'm not sure why they would say an outlet would have it if I bought it directly from the Tory Burch online store. read more

Great service through the phone ! I connected with Uchi & right away she helped me with my item & made sure it was the right one. She was really nice , friendly, patient .Overall just proud of the way people are trained & polite . Thank you & will shop again here soon :)! read more

Tory Burch Flagship Store - Women's Clothing Near Me - Beverly Hills, California

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I went on the website to check out the hours it said it was open till six. I got there at 515 came from half hour away. The store was open and people were inside but they would not let me in. They said they are closed. I said on website says till six and they said well we are closing early today. read more

Brandon was the BEST!! Anyone who works with him is lucky. I could tell right away is passionate about the company. He made me feel very welcome and made my whole experience so fun! I came for a specific earring set I saw online. He brought them to me from the back along with one of his suggestions. I ended up loving his recommendation and purchased it. I love my new pearls so much. Thank you Brandon! Also, I didn't realize till after I left. But I'm pretty sure I've acted with him in a music video two years ago. Small world! read more

Recently, I took in a purse in that I got for my birthday for repair on the handle and it needed for re-piping. I was a little embarrassed to bring it back here because It was not purchased at this Beverly Hills location, and reputation of being in Rodeo Drive and Beverly Hills, I was afraid they will give me a snotty attitude about it. But the ladies were so friendly and helpful to give me a suggestion that they can send it out for repair for free. They suggested I can send it out or exchange it for something else. Since the purse was a gift and it has sentimental values, I decided to go ahead and send it out for repair. Repairs take 4-6 weeks. These ladies that worked there were professional, kind and humble. I didn't feel any pressure from them when I decided not to go with purchasing anything else, which it makes me want to return to only this shop for future purchases. This flagship Tory Burch is a two story shop located on Rodeo Dr. the corner of Brighten Way. You can find any parking structure along the blocks free with time validated or street meter parking. read more

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I thoroughly enjoyed my shopping experience here! This was my first time on Rodeo Drive and I knew I wanted to stop in Tory Burch (one of my favorite places to shop)! The experience was just as I imagined. Everyone was very helpful and accommodating. I hate I for the young man's name who helped me, but he went above and beyond to make sure I was a satisfied customer. He pulled several items, walked me through the store to see sale and exclusive items, and more. I ended up purchasing shoes. I will post them later. Love it and can't wait to go again! read more

Best service on all of Rodeo Dr. all of the staff is super helpful, knowledgeable, and overall a great representation of the gorgeous products they sell. Book a personal shopper ahead of time to avoid crowds and have a tailor-made shopping experience. read more

Tory burchs stores in general they have great customer sevice no doubt everytime i walk in to any of them they make me feel good . All her stuff are amazing shoes, boots, Jewlery ,purses ,wallets . The best part its when its your bday cuz she sents you a gift certificate if she knows you are a loyal customer as you know whatever you buy its in their system. Never been at this location before , i usually go to Robertsons, Century city ,Santa monica but i think this will be my new favorite store . While you are waiting and shopping around they will offer you something to drink. Good quality , awesome customer service what else can you ask for ? read more

Tory Burch Flagship Store - In love ! - Women's Clothing Near Me - Beverly Hills, California

I was a very loyal Tory Burch shopper who purchased over the year's outrageous amounts of tennis clothes a few skirt's many purses, shoes,dresses but mostly tennis wear, lots and lots of tennis wear. I returned a floral wind breaker and pink tennis skirt ! Wrapped it in the paper put it in the box and drove to the store to return it . I told them what i was returning and then purchased 3 or 4 new pairs of shoes which actually was more than my return. I get home and look at my receipt and they didn't credit my skirt !!!! I called and they said IT WASNT IN THE BOX! Oh and they said they have cameras in the pitch dark back room where they ring up . Conversation went back and forth for a MONTH then some guy in new york says sorry ur screwed basically. Not those words but u get the drift. I don't think i have ever felt so ripped off in my whole life . Because if u could see the amt of items purchased ! This is how they treat a loyal customer! It's disgusting. With all the smash and grab they let keep 1000$$ they r going to keep the money for a return that 100%on my life i cked before i left the house was in the box and was only 150$A company this day and time who treat loyal customers like that will never make it . Easily at least $100k over the years .NEVER AGAIN will i purchase anything from these people which i was about to bye another Rozewell bag . It's infuriating. Especially like i said i told them i was returning the 2 items and they never mentioned that they didn't have the skirt! Again why is it ok for smash and grab 1000$ who get to walk out ?? Something is very wrong with our country these days. Thks for listening but actually its there loss. read more

Gustavo helped me with my purchase today but honestly all the guys were super attentive thus making the experience so lovely- this location by far has to be one of the best in regards to customer service and oh so aesthetically pleasing read more

Shopping for a gift, wandered in near closing. Thank you to Eddie - best customer service ever!! Really appreciate your help with our gift card curfluffle! You & your staff made our shopping experience delightful. Thanks again! read more

Got gifted some clothing but it was too small - took to store with tags on in plastic bags and wouldn't exchange it for larger size of same model bc didn't have gift receipt. Seems like very poor customer strive for a high end brand. read more

Both times I have purchased shoes here have been great experiences!! The sales associates are super helpful and attentive! Since it's the flagship they have an awesome selection and good amount in stock. It's the only location I will go to if I need me some Tory Burch. Also, side note, the boots are superrrrrrr comfy!!!!!!!!! read more

brandon!!!! its brandon for me. i came in window shopping and ended up with some slides !!! and almost got me with the matching bag! love him and my new shoes. whole staff was so kind, warm hearted and friendly. 15/10 experience!! read more

I just want to say I am very disappointed the fact 5/6 of the employees in the store didn't bother to help me and my girlfriend except for this one old asian lady which was very kind to us. The other employees were just too busy dancing with the music and joking around with each other. Maybe it was the way we looked? Or the way we were dressed? We did end up purchasing a wallet with the help of the asian lady. This Tory Burch needs better employees working for this company. read more

Benoit (Ben) was so welcoming and helpful. Probably the best service we have received in years in retail. So caring for your needs and truly focused on what you're looking for not just trying to sell you the most expensive thing. Thank you for all your help Ben! read more

My aunt bought a pair of shoes here but they gave us the wrong pair and we didn't realize it until we got home. My aunt was flying back home internationally that very night and this store went out of their way to send a courier to deliver the correct pair of shoes in the middle of LA rush hour. This driver stayed past his shift to make it out to us so my aunt could get her shoes. It was such a great gesture. We were seriously impressed by the customer service this store provided. Thanks! read more

Le boyfriend calls Tory Burch one of my mother ships...a happy place, if you will. After a long Tuesday, I decided to head down to BH to check out this new [flagship] location. My inbox has received a couple of notices about their shoe sale for Veteran's Day, so I figured I'd pay this store a visit. I almost always like to purchase footwear in person rather than online for many reasons. I was eyeing this pair of smoking slippers/ballerina flat hybrid on their website. Sure enough, the Beverly Hills store carried it in the color that I like and in the size that I wear. The sales folks were uber helpful and were uber attentive. Yes, one can say that they work off of commission. But heck, I certainly won't complain about the excellent customer service I received here. There was no hint of snootiness or pretention either. My disclaimer is that I came on a weekday evening at around 6:00 pm, so the store probably had two, or three customers at the most. So really, the handful of sales associates were super free to help out. Nonetheless, the service that I got was outstanding. The ladies gave their honest opinion about what looked good on me and what didn't. And I didn't feel pressured to go home with five pairs of shoes (which can be easily done in Tory Burch). Parking in any Beverly Hills public underground structure is free for two hours before 6:00 pm. After 6:00, it's $5 flat rate. read more

i made a very small purchase here -- a shiny gold leather credit card case, 'cause it was so purty... -- but from start to finish the service was impressive. i actually called in to see if they had the item, which was sold out online, and luckily a nice guy named blake answered. because once i asked him to check the sku, he not only checked it but dug out the last remaining one of these cases and then offered to put it on hold for me. it took about three minutes of hold on the phone but it was fine. they're trying to be helpful! now, i have never been in this store. generally i don't like beverly hills b/c shoppers are so entitled. and yes, in many stores sales staff can be judgmental and rude. and i didn't know if this would be an uptight boutique or what not. but when i did go in to pick things up, i found blake and he was just as nice in person as on the phone. polished, professional, friendly, upbeat. the store from what i could tell is quite small. and there were several people buying shoes on massive end-of-season sale and it was busy but not a mad house. and the atmosphere wasn't snotty beverly hills boutique. i mean yes, there was an upper cut air but still... the sales people i saw were still friendly and helpful. anyways... this was just a small quick purchase, but even with a sale so minor, it was all good and nice. ; - ) read more

Tory Burch Flagship Store - gold crinkle metallic leather credit card case. gotta have something so bright, so i don't misplace it! - Women's Clothing Near Me - Beverly Hills, California

The employees working this Tory Burch are not friendly nor polite. When I went in to this store with my family visiting from Japan, they didn't even acknowledged us nor greeted us in proper manner. One Asian employee said hi to us in Chinese but in stead of assuming that we are Chinese, she should have asked where we are from. My sister wanted to purchase cute pair of flip flops because her other one got old and dirty. This Asian employee took her flip flop to the back office for check-out and we have waited for over 20 minutes!! Apparently she was helping other customer too because she came back with another customer's purchased item and gave it to them. She should have told us that she is helping other customer so we know it'll take time OR she should have told other employee to assist us! While we were waiting, I found a sunglasses that I want. Then here comes another employee wanting to help me. She then told another employee (Hispanic lady) to help me. She wasn't very nice either. She hurried us for check out even though we have been waiting for this Asian employee to finish our check out. This Hispanic employee took care of our purchase but when she gave us our merchandised items, she was like tossing it to us then left!! Very rude and very unprofessional! I travel all over the world and I go to many Tory Burch stores around the world. This store gives the worst service! I wanted to take my family to the world famous Rodeo Drive for shopping experience. But the experience in this store was horrible. We won't shop in this store ever again. According to the receipt, they couldn't get my name right either. This store has problem lol My mom ended up buying nice pair of sunglasses in BVLGARI and left Rodeo Drive Happily. read more

Sheila did an amazing job at finding me what I was looking for. It wasn't available at this location and it cost less than $500 and Sheila took the time to locate it for me on a busy tourist day and made me feel like I was truly valued as a person and not just some one with a quick sale to reach a goal! Will definitely recommended this location! read more

I called the store for a specific backpack and Brandon is the one who helped me. He made my shopping experience so easy and now I have the most beautiful Christmas present for my sister. Thank you Brandon for the exceptional customer service. Will be shopping at this location again with you. Happy holidays to the Tory Burch team. read more

Great customer service Wonderful selections to choose from. Always something fun to buy here! read more

I came in to make some purchases today. They have some amazing deals. Johana was great! She was able to help me find all of the items I was looking for. Great customer service! read more

Bump into this store and decided to check out new flats, but nobody bothered to ask or assist us eventhough there were four sales associates inside. Won't come back again. read more

I would like to thank Marni and also Mark (operations manager) for their great customer service. Their efforts to stand behind their products over and beyond expectations gives me full confidence to shop, purchase from this store, and recommend to friends. Thank you and I appreciate your service. If you're going to purchase a bag, I would only go here because you can expect great service and care for your product. read more

This Tory Burch store is one of my favorites! The friendly service, variety of selection and the chic location all make it a special experience. I came here today and bought a pair of boots and a handbag and felt more like I was shopping with my sisters even though I was actually being helped by the salespeople. The only other TB store I've been to like this with such a warm and welcoming environment is TB's original boutique on Elizabeth Street in NYC. This store should make Tory very proud! If you're a TB fan, you've got to make a pilgrimage to this location on Rodeo Drive. Worth it! read more

I just want to say I'm very disappointed with the new managers who started working at Tory. I've seen much better management since I became a customer many years ago. Rodeo too? Need to have better employees working for the company. Hope it gets better and a better reputation. read more

I went to the store with my young kids to purchase a bag for my wife and I was assisted by Ash. She was fabulous and vey friendly. As soon as we walked in she had 2 IPads ready to use for my kids so that won't be bored. Then she offered juice for them and a beer for myself. All stores should have employees like her, because she makes the shopping experience so much better. Kudos to her! Btw, I ended purchasing a bag that my wife digs... Will definitely be back. read more

Wow. Just wow. The customer service here is like none I've ever experienced. We were greeted as we walked in and asked if we needed help. I wanted to see some earrings and the salesperson obliged and even asked if I wanted to try them on. Then I looked at some flats and the manager (Scott) came over to me and asked if I needed help. They didn't have the color I wanted in my size and I paused for a second....and he asked, "what? What can I do to help you?" I said "well, can I try them in a different color just to see if the size fits?" He got me the other color to try on and they fit. He then offered to have the color I wanted sent to me free of shipping cost. After offering me water or a soda, he actually offered my husband a beer! After our purchase, he insisted we take a bottle of water with us! This was a 180 experience from the Louis Vuitton store down the street. Not a single salesperson at that store even said hello to us or acknowledged us in any way other than look at us and then look away. read more