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    Torrid

    4.5 (2 reviews)
    Open 10:00 am - 9:00 pm

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    6 years ago

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    6 years ago

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    Kohl's - Front

    Kohl's

    (13 reviews)

    $$

    I typically come here for my Amazon returns however I always end up shopping at their location. The…read moreservice has always been great. Today the cashier, Vasantai, was so pleasant and helpful and surprisingly the other customers that were shopping were very talkative. I think we were all amazed at the 50% off already reduced prices with an additional 25% off coupon. The selections of clothing varied. They had all seasonal clothing available and on sale. I was bummed because I had a gift card at home and didn't expect to shop the way I did.

    Next door to a well run CVS in Target is a poorly run Kohl's. On occassion when in need of socks or…read moresweat pants, I have made a few purchases from Kohl's, usually when returning an item from Amazon (this Kohl's has a dedicated return counter for Amazon returns). Once the Amazon item is returned, Koh's provides a $5 coupon good for a week. When combined with other coupons, such as a 30% off coupon, and then again combined with a sale (buy one package of socks, get the second package for 50% off), a shopper can receive a much better value than purchasing the same items from Amazon, etc. In this case, my items cost $3.50 each, whereas they were selling on Amazon for more than twice that amount. However, if I wasn't already in the store, I would not have bothered. The customer service line was at least 10 people deep, the checkout line was about 20 people with only two registers open, the merchandise displays were a disorganized mess and their wifi went down for a short time (so they couldn't take returns or process purchases). For those focused on price over service, this may be your place!

    LOFT - Millbury LOFT -- Shoppes @ Blackstone Valley : 70 Worcester Providence Turnpike / Route 146, Millbury                  Storefront

    LOFT

    (2 reviews)

    I am a loyal Loft customer - a majority of my wardrobe is from the Loft. Which is why this is…read moredisappointing to me. I was at the Loft yesterday afternoon and purchased several items. They were having a good sale on tops and what wasn't on sale was eligible for my 15% teacher discount. So I spent a decent portion of my paycheck. Then I got home to find an email that says EVERYTHING in the store is 50% off - better than the sale I was able to take advantage of yesterday! I called this morning to see if I could bring just my receipt in for a price adjustment, since all of my purchases have already been de-tagged and hung in my closet. I was told I need to have the items with me - just the receipt isn't good enough. I can't think of another store where I have asked for a price adjustment due to a sale that pops up after I've made my purchases, that has insisted that I bring in the purchases. The receipt has always been good enough. In my opinion, forcing customers to pull purchases out of their drawers and closets in order to get a price adjustment is bad policy and not customer friendly at all. I'm very disappointed. By the way, I initially called main office cust. svc. To ask about the price adjustment - I was told the policy of just receipt vs. Receipt and purchases is handled at the store level. So this my not be the case at other Loft stores.

    One of the worst Ann Taylor Loft stores out there. It doesn't matter if you spend thousands upon…read morethousands of dollars at their store, they still insist on treating you like a criminal the moment you walk through their door. Sarah, one of the managers, told one of her associates to follow around a customer. The associate did what she was told to do and she followed the customer around in the store, like a lost puppy dog. When the customer went into the fitting room to try on two cardigans, the associate informed the associate in the fitting room to not leave the fitting room. Also, they will scan your driver's license more than three times (for only ONE item returned) through their idiotic tracking device because they don't want you returning anything, even though you have your receipt. Just a downright awful store that does NOT know how to treat their customers. Corporate, if you are reading this, I strongly urge you to send Sarah and her associates to business charm school because accusing perfectly innocent customers of no good is not only disrespectful and offensive, but it is also exceptionally poor business practice and against the law (innocent until proven guilty). I think I will take my hard-earned money to Nordstrom and Macy's because I will be treated with respect, thoughtfulness, and dignity. Nobody deserves to be disrespected in this form and I would not be the least bit surprised if you found better customer service at Walmart or McDonalds. Ann Taylor Loft, shame on you for letting your employees fall through the cracks. Buyer beware!

    Torrid - womenscloth - Updated May 2026

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