Customer since 2000, and I think I'm done…read more Sales staff is useless (at best) and rude (at worst). They'll watch you struggle to find sizes and colors among the stacks and offer no assistance. When you ask a question, they do the minimum possible to check the box. You feel their annoyance; it's palpable. While last shopping there, I overheard a male staff member taking customers' phone calls. Abrasive and curt on every single one ...mental note to never call this store. I like to support local, brick and mortar shops, but when the inventory is lacking and the service is nonexistent-to-rude, what's the point? Beyond that, the physical space is 50% the size needed to support the amount of inventory they have. Perhaps the cramped quarters contribute to the simmering hostility. Overall, just a very unpleasant place to shop. 2 stars for the well curated selection of brands/styles.

When it comes to selection and quality of shoes, you cannot beat The Barn. I like to try on shoes…read morebefore I purchase because my size is different depending on the shoe brand, and I always find the size that fits. Thanks to the staff for always helping me figure out what shoe I should wear helping me with sizes. Always great to check the sales selection that they have in the back as well!

I NEVER take the time to write reviews, but the crew at Sneakerama is well worth the effort! I left…read moreabsolutely blown away with the exceptional customer service I received - something that has become a true rarity in 2026! Two years ago, I was diagnosed with a debilitating nervous system condition that has completely changed how I engage in fitness. But being the stubborn "gym rat" that I am, I have refused to give up lifting and sprinting. My condition has caused major changes in my gait, proprioception, and running mechanics, which have been causing me a lot of silly injuries. A close friend recommended Sneakerama, theorizing that maybe "the right" shoes could help. I was skeptical, but decided to pop in to see what all of the hype among my avid runner friends was all about! When I walked in, I was welcomed with a friendly greeting and immediately jumped into a conversation about what my goals were. When I explained my wild healthy history, Alex listened empathetically and almost immediately knew what I needed - a minimalist shoe with a wide toe box to help correct my over-pronation and balance issues. He came back with four different styles, each with unique features which he explained thoroughly and allowed me to take for a "test stroll"! I ended up choosing a very cool pair of Altras - a brand I had never even heard of before! The next morning, I tried out my new shoes at the gym and I was THRILLED! I felt much more stable and was able to better engage targeted muscles while lifting. These Altras are a GAME CHANGER! Not only do they have me feeling better supported, they've also given me my confidence back! :) Sneakerama is a hidden gem! I grew up in Worcester and had never. been inside... I wish I had discovered this place earlier! They are so much more than an athletic shoe retailer - as a family-owned business, they take pride in what they do and foster a special sense of community to all of their customers!

I absolutely should have come here sooner in life…read more I came here to retire a pair of New Balance so old they could be consider OG, and walked out with a brand new pair of Hoka. I would not have found these without a staff recommendation, and I am still amazed. I got the right shoe at a decent price. I also wanted to support a small local business who is involved with the local running scene. I would be surprised if I buy running shoes from anywhere else after this experience.

I came in to Alec's today looking for a new pair of brooks. When I walked in, I was greeted by…read moreseveral staff who seemed to love their jobs. When I was ready to start trying on shoes, I was assisted by Kaitlyn. (sorry if I'm spelling your name wrong!) Kaitlyn was extremely knowledgeable about every shoe on the market. She was able to go into detail when answering all of my questions. She was also extremely patient and kind. I knew what I was looking for and ended up going back over to the clearance section because the shoe I wanted had sold out and I did not want to order anything. I ended up walking back over to Kaitlyn because she knew what I was looking for. Kaitlyn was so incredibly kind and patient that I did not feel rushed or pressured. She had the best attitude and the best costumer service I've ever seen. I would rather spend more money and shop at this store, than order anything online or go to any other store because the customer service is phenomenal. Thank you so much for your help today!

As a longtime customer of Alec's Shoes in Nashua, the experience I had today was incredibly…read moredisappointing. Over the years, I've spent thousands of dollars there and referred numerous family members and friends because I believed they stood behind the products they sold. Unfortunately, that trust is gone. I purchased a pair of Clarks on May 9th specifically for an upcoming vacation. After wearing them ONCE to dinner, I realized they were too snug and needed a wider size. I returned to the store June 9th with the original box and receipt, fully intending to exchange them for the exact same shoe in a wider width. The only issue? The soles showed the slightest amount of wear from being worn once. Despite the fact that I was requesting an exchange--not a refund--and despite what I believed was compliance with their stated return policy, I was told the shoes were no longer in "new condition" and could not be exchanged. How exactly are customers supposed to determine whether a shoe is truly comfortable and fits properly without wearing it beyond a few steps in a store? Shoes often feel different after an actual outing. Refusing to exchange a pair that was worn once for a few hours is an unreasonable policy, especially for a retailer that charges premium prices. I have never minded paying more for quality footwear and good customer service, but this experience demonstrated a complete lack of flexibility and customer appreciation. They clearly don't value their customers and don't care about anything other than making that initial sale. There are plenty of other shoe retailers offering the same quality products with much more customer-friendly return and exchange policies. After years of loyalty and thousands of dollars spent, I can no longer recommend Alec's Shoes and would caution others to carefully consider their return policy before making a purchase. If you wear the shoes even once to determine whether they actually fit comfortably, don't expect any accommodation if they don't work out. **I was so surprised by the way they handled the situation that I took photos of the exchange to share with this review**

Outstanding service, wide selection of great products and great prices. Can't go wrong!read more

The WORST, and we mean WORST experience we've ever had in a store. Do not go here. Not much else to…read moresay besides the staff are insufferable and ignorant. They speak in gibberish. Fire everyone that works there. Including the owner.. lol. Horrific business.

Nice local sporting goods store. It's great having a local store to go to. I have had several last…read moreminute runs there for things we need, they haven't let me down yet.

My husband absolutely loves this place! He had t been in years and wanted to see it again! He loves…read morethat they have so many outdoors items and that they are able to be an independent retailer during these days! He loves talking to the manager and we looked around the whole store - the sale items, the non sale items and more! Stop by if you can! You never know what you can find and support local!

I like DSW, this location is a big store and carries a large variety of comfortable men's sneakers…read moreand walking shoes. Many come in wide widths, and they have some of my preferred brands including Sketchers, Asics, Adidas, New Balance and Hey Dude. They also carry dress shoes, boots, sandals, socks, etc. Their prices are very competitive, especially when they have sales or coupons. They don't necessarily carry all sizes with every shoe offered, and can be hit or miss if you're looking for a specific shoe. That said, I leave with a purchase more often than not.

The two "C's" is key - clearance and coupons. This locations has a really good clearance…read moresection-which seems to be stacked most of the time. They'll even honor expired coupons. This is a great location.

Tried to return defective shoes, and the partial owner gave me a huge hassle and turned it into a…read morenightmare. He sounded very unprofessional and incompetent for a partial owner so it looks like they lost 2 customers, and proud to leave.

I just came on to say how terrific the customer service is at Hyman's Pennyworth's. They took…read moretheir time and patience to fit my difficult daughter's foot with Hoka Sneakers. They literally brought out 8 different pairs for her to compare and contrast and nothing was a problem. While we were there for 40 minutes or so, I witnessed 2 other women getting fitted with equally experienced and excellent salespeople. We all checked out at the same time and were all raving about our experiences. While many people find it easy to post a negative review, I wanted to share something that makes me want to go back and shop in the store.

Good customer service, great clearance prices. Nice variety for the whole family. Good selection of…read moreUggs, Vionics and Dansko

Family run business that I've been visiting for 20 years. Also plenty of staff to help, always…read morewilling to measure for the correct sizes of shoes or athletic footwear. This family has been in the business for decades and is extremely knowledgeable about footwear, different brands and styles. Support local businesses and stop in St. Pierre's