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Eugene, OR

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Torrid

4.7 (10 reviews)
Open • 10:00 am - 9:00 pm

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Recommended Reviews - Torrid

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6 months ago

Helpful 1
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7 years ago

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Torrid Customer Service

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7 years ago

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Torrid Customer Service

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9 years ago

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Torrid Customer Service

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10 years ago

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9 years ago

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10 years ago

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11 years ago

it's big for a torrid. And the staff are really sweet and helpful. Stephanie, the manager, rocks. She even has awesome fashion tips.

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8 years ago

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14 years ago

Cute fun clothes, good music and a fun and helpful staff. My favorite place to shop when I need a new outfit.

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Review Highlights - Torrid

“Specifically today, I called Steph to check and see if she had a dress I found online in my size.”

Mentioned in 2 reviews

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Maurices - Retro style Tshirt

Maurices

4.0(2 reviews)
0.1 mi

I have been to this store once before and got the cutest little T-shirt. I was hoping I could…read morereplicate my last visit. I was looking for a retro type of shirt featuring musicians. I did find two T-shirts that I was interested in, but they were on the highest rack and I needed help getting them down so I could try them on. I was trying to get the attention of a staff member that was walking around re-folding T-shirts in certain areas. No luck with her but the staff member in the sales area asked if she could help me. I tried on both shirts. one was too large and the other one was just right. On my first visit, all of the staff members were very aware of all the customers in the store, but I did not have that kind of luck this second time I went. Apparently, the service in this store is inconsistent, but I will take my chances the next time I'm looking for an unusual shirt. This store also has Jewelry, shoes, and pants.

I stumbled onto Maurice's by accident last week and was shocked at the incredibly personalized…read morecustomer service by associate Karly, the quality of the clothes, and the amazing selection and price points! I brought my daughter back this week when I was able to spend more time and we were blown away by the fantastic deals, as well as a repeat performance of incredible customer service by store manager, Courtney, and the rest of her crew. I've found my new favorite store for jeans, sweaters, super soft tees, AND adorable clothes for my business casual and business professional needs.

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Nordstrom Rack

Nordstrom Rack

4.1(30 reviews)
1.5 mi
•$$

I come in here a lot. On days when I need escape from work life, I like to come in to Nordstrom…read moreRack and look around. If you come here frequently, that's how you can get the best deals, because you never know what new product they will be getting in! Nordstrom Rack has pretty much everything clothing and accessory-wise that you could need: pajamas, exercise apparel, outerwear, jewelry, bags, shoes, and more. And oh, the shoes. I've gotten Tory Burch, Jack Rogers, and Marc Jacobs shoes here before. If there's something I've bought here more than anywhere else, it would be shoes. They have a good selection, and if you don't see what you like at this particular location, you can always order something on Nordstromrack.com, which has a wider selection. Say that pair of shoes you ordered from the website doesn't fit? No big deal; you can bring them here to return, and there's a 90 day return policy. My latest trip here was unplanned. I was out doing errands and grocery shopping, and my umbrella broke. And of course since it's Eugene, a torrential downpour started. Rather than risk the chance of my purse getting ruined from the rain, I stopped in here before I headed over to Trader Joe's to look for an umbrella. And sure enough, they had a variety of umbrellas to choose from! I ended up getting a good quality umbrella here for $12.99, whereas the cheapest umbrellas across the way at Bed, Bath and Beyond were $18.99. Not to mention, my new green chevron print umbrella is far cuter than the plain black ones at BBB. In a city with a sad excuse for a mall (the Valley River Center, that is), this is one of the few places where you can get good quality clothes, shoes, accessories, and more.

Clearance sale happening. First time visiting. Back to school items are abundant especially bento…read moreboxes, lunch boxes, backpacks. But the shoe selection was outstanding as was the purse selection for unique and reasonably priced. Kierstyn was helpful with item that was missing a tag. Looking forward to returning.

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Maurices

Maurices

3.0(2 reviews)
3.1 mi

The staff and manager were very helpful helping put outfits together. They had a lot of things that…read moremix and match and store was very clean.

So sad about today's visit. I used to go to Maurices ALL the time when I lived in Columbus, GA. So…read moreI was so excited to come across one during my travel through Eugene, OR. But first, I was not greeted at the door. Then I spent almost 25 minutes looking through the entire store. We are all used to being greeted and then asked if we need help by every salesperson in these smaller clothing stores. So it felt really weird when time went on and on with no word but yet both ladies buzzed around me. One lady spent most of her time at the register desk...she seemed like the manager on duty. We made eye contact twice, and still not a word. The other gal was working at putting back stock on the floor from the dressing room. When I was at the clearance section, she stepped in front of me two different times to put stuff back instead of waiting for me to finish looking through the items. But at least she did say excuse me both times and I moved back. Finally when I was walking back towards the front of the store to leave (by then over 20 minutes from entering) the gal working from the back asked if she could help me. This experience was so awkward that I felt I should leave this review in hopes that they will see this and make an effort in the future (BTW, I was the only customer in the store). I wondered if this might just be a local thing since this is my first time to Oregon. But nope...went to the Kohl's right next door and was treated with all smiles and kindness.

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American Eagle Outfitters - Love them

American Eagle Outfitters

2.4(8 reviews)
0.0 mi
•$$

I have come to really like this store. Unlike many of the other stores that have gone the way of…read morethe cheap $*(&, this store offers although at affordable prices, nice quality and current clothes and styles. Unlike many of the pretentious no one would really wear that especially at that price type clothing, this store offers both male and female great clothes. Although this particular location is smaller than others that I have been to, you still have a great selection to choose from. As with all stores they will hit you up hard to become part of the shop till you drop club, but they are not overly pushy about it. A great addition to this mall, AEO will be a place that I frequent often.

My experience at this American Eagle Outfitters location was frustrating and disappointing. The…read morestore seems disorganized, and the process for picking up an online order was unnecessarily slow and poorly managed. I ordered my items online because they weren't available in the store. Having them shipped to the store for pickup was the only option offered. When I received an email today confirming that my order was ready, I stopped by after work to pick it up. When I walked in, the associate was on the other side of the store looking at me, yet I had to say twice that I was there to pick up an online order before getting any acknowledgment. I eventually walked over to her, and only then did she greet me and ask how she could help. She had to call another associate for assistance, which I understand. Everyone needs training and support at times. However, what happened next was ridiculous. The second associate came from the back and asked for my pickup code and last name. After I provided the information, both associates wandered into the back of the store and disappeared for approximately 5-10 minutes. They eventually returned to the front to look for my order. They found it at the front of the store, but instead of simply handing it to me, they picked it up and took it back into the stockroom. I then waited another 10-15 minutes with absolutely no communication or explanation about what was taking so long. I was left standing there wondering what on earth was happening. Eventually, they brought my order out. Why send customers an email saying their order is ready for pickup if the store isn't prepared to hand it over? An order marked ready should actually be ready to go, not turn into a 20-minute ordeal with employees wandering around, taking the order back and forth, and leaving the customer completely in the dark. I understand that employees may need assistance or additional training, and I'm not blaming anyone for needing help. However, management needs to establish a more organized, efficient pickup process and ensure employees communicate with customers while they wait. I like American Eagle's products, but this experience was a poor reflection of the brand. Please get your online order pickup process together. Customers shouldn't have to waste their time waiting for an order they were already told was ready.

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Torrid - womenscloth - Updated November 2026

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