I ordered a pair of boots from them and I called them to say don't put oil on them and they did oil…read moreand I told them to order me new ones and they said no

Poor service , if they don't have boots in stock and have to order them they should tell you. Will…read morenot ever order from them again.

I am an 82 year old female looking for an air fryer. I asked Sharon at the checkout where I might…read morefind airfryers. She said they were upstairs. Upstairs I saw Jack and asked if he knew about air fryers. He said yes. I showed him which one I wanted but there was no price. He scanned it and told me the price but said there would be coupons at checkout. Jack carried it down for me where Sharon took off coupons so I saved $45.00!!! Jack then carried it out to my car. I'd call all of that excellent customer service!! 5 stars!

I have always enjoyed Kohl's.They have a nice selection of clothes, home goods, and shoes. This…read morelocation is at Gateway Mall in Springfield. My favorite section of this store is the clearance section, as they are always 50-80% off the retail price. So I've found $40 items for like $5. I've bought a bunch of shirts and sweaters on clearance here. The home section is good too. I've bought some cool kitchen stuff in here, candles, holiday decorations, and more. I'm typically not a huge fan of the shoe section. Just because I never find anything I can't live without there. My husband loves to check out their section of Oregon Duck gear. The store is always clean. That's never a problem. The racks could be spaced apart a little farther, as it seems claustrophobic at times. That's honestly my biggest complaint. Employees are a bit scarce as well. I never see any unless they are at the cash registers. So if you need something, good luck finding someone. They keep the metal pole things to get stuff off high racks stashed around the store, and you're never too far from one. So you just have to look for them. I know this, so I never have a problem with it. But if you're not familiar with where they are, finding someone to help you reach something can be frustrating and annoying. Being short, this is always a problem for me. The cashiers are so-so. They push the credit card thing really hard. I would presume it has something to do with how their performance is evaluated or something big, so they are required to push it. Sometimes they can be downright rude and hostile if you don't want their card. They ask, I give an excuse, they argue. Pull another excuse, another argument, followed by them trying to convince you, bla bla bla. Finally by the time you are agitated enough to snap at them, they back off. But they will harass you until you get pissed enough to yell at them over it. This is the worst part of the experience, and what keeps it at 3 stars. The store and the sales are worth 4 stars, but the cashiers who push the credit cards is what keeps it at 3 stars. I really wish they weren't required to be so pushy about it, and make it a pleasant experience. Unfortunately, it's not. If I could do self checkout, it would totally make 4 stars. Lol. I will definitely keep returning to this store to buy home decorations, clearance items, Duck gear for my husband, and much more.

Clearance sale happening. First time visiting. Back to school items are abundant especially bento…read moreboxes, lunch boxes, backpacks. But the shoe selection was outstanding as was the purse selection for unique and reasonably priced. Kierstyn was helpful with item that was missing a tag. Looking forward to returning.

Hey, color me surprised that I haven't ever reviewed this Nordstrom Rack. I was so excited when…read moreEugene FINALLY got a NR. This is just about the only place I buy shoes and always make a stop here when I'm in town to see if they have anything I can't live without. Most recently I visited to buy a new pilot's bag. The crew was friendly and efficient. It was easy to find what I needed and the store was clean and organized. It doesn't always seem to have as much merchandise as other Nordstrom Rack stores I've been to, but it's worth a stop.

I was excited to find a Talbots in Eugene. I just came from a Talbots in Minnesota and had to do a…read morereturn. Store staff were amazing. Sheryl helped me start the return and Sandy helped finish it. Appreciated that they were women of my generation who knew the clothing, understood the importance of fit, and could make suggestions about styles based on what was in the store. They also gave the all important head's up that this week had started a 50% discount off sale prices. Which of course changes everything. Suddenly a quick trip turned into a bit of a browse. And as with all good treasure hunts: found a beautiful one of a kind feeling piece, as well as an important basic to expand the winter wardrobe... except, because they were also carrying "petites" everything also fit perfectly -- like actually fit my natural frame, no alterations needed. The sleeves were the right length on the jacket. The waist hit the right place. It was an instant "yes!" And the denim skirt was a little stretchy with a little Give and it looked tailored and smart enough to wear for casual work. All on 50% sale. Helpfully there was lots of free lot parking, and the kind of vibe outside, in the shopping center courtyard -- which included tables and chairs -- for comfortable waiting. The holiday decorations were up and it was a really festive vibe. A great place for women of a certain age to find items that actually fit non-model bodies comfortably, styles that are timeless, the price was unbeatable, and the service was attentive and thoughtful.

I have only lived in Eugene a couple of years. The Talbots in Eugene is larger than where I came…read morefrom but that is all I can say good for it. When I come in I have never been greeted. I always was in my prior town. I used to get the catalog I want it all! The last two catalogs have not had a single thing I want. The colors are becoming like Chicos - too loud. I received a check from them for $25 so I went in to the store yesterday. The sales racks were completely empty. The clerk said they send the summer things back. I thought I would use it for socks after that but there was a sign that was not allowed! I walked out, crumpled my check & tossed it in the trash! I guess J Jill is now my favorite store. Their catalog had lots of good items!

I have been to probably 9 or 10 different REI's. They are all well put together, have always had…read morehelpful and friendly staff that would be there for you if you needed them. Great selection of high quality gear, for a large number of different sports and hobbies! Prices are usually competitive, and sometimes you can catch some real bargains here. Highly recommended!

Therma rest sleeping bag sold to us by Christopher he was very knowledgeable and insightful about…read morewhat was best to suit the body type and the inns and outs of why uncomfortable happens when in camping conditions and suited himself best to relate to my needs while I asked about the proper hiking biking gear... The shoe lady at the Eugene R.E.I was expert in helping me pick and fit my foot right for a pair of hoka brand shoes. I now have been using these products for a week and very comfy the sleeping bag. Lightwait and soft material feels nice upon skin in heat or cooler temps. The tent is long enough to stretch out. Hands above and over head and can fit gear comfortably....

Stopped by this place for the first time last year. It was referred to me with a very high…read morerecommendation, so the woman I was seeing at the time and I went in (she had been there several times before). For work I had been forced to wear khaki's as part of the my job attire and I had continued to wear them out of habit for a couple years afterwards. I literally owned one pair of jeans I had purchased at Walmart and decided to see what The Buckle had to offer. The irony of a guy named Jake wearing khakis for years was not lost on me (or any of my customers, apparently). My date and I were immediately greeted as we entered the store. We walked up to the front counter to talk to the woman standing there and one of the guys on the floor walked over to listen to why we were there. It wasn't that busy, so we got the attention of both. We explained that I was in dire need of some jeans and the guy on the floor was quick to offer me some suggestions. They have a neat jeans breakdown near the front counter that explains the differences in the cuts on the jeans (I noticed it the 2nd time I was in there). Instead, the guy grabbed a few choices and ushered me into the changing room. Now, I've got to say something about these jeans. One of them is branded as Jake jeans. That sounds perfect for me, right? Well, those are cut very narrow in the groin area. My junk wouldn't fit into these jeans! I dunno who this "Jake" guy is that these are modeled after, but he is giving Jakes everywhere a bad name and starting rumors that we all have small junk! Okay, side rant over. I ended up finding a style of jeans that both my date and the guy helping agreed looked good on me (I'm a terrible judge of that). I've gotten so many compliments on how my butt looks in these jeans it is almost comical. Every woman I meet seems to love them! That being the case, I went in a while later and spoke to a different woman at the front counter who was kind enough to show me their website so I could choose some different colors of the same kind of jeans. These aren't terribly cheap. Coming from someone who only ever had a pair of Walmart jeans, these were far more expensive (around $80). Still, I can't put a price on how well received these look on me. The guy helping us was spot on! I don't walk by the part of VRC very often, but if he is working again, I will definitely stop in to see what else he can do to help out my wardrobe. Oh, and later on, the wonderful woman I was dating ordered me some of their clothes. We stopped seeing each other before I even got them. I spoke to their customer service and they charged a $5 fee, but agreed to take them back AND send me the return label to do so (so the $5 was a partial freight payment, but these would have Buckle twice that to send back). Great customer service all around from the store to their website ordering customer service. I will be back!

The manager at this store needs to be fired for how she treats here fellow employees.. I would give…read moremore stars, but the manager takes away 4 of them. Besides the manager, everything else is good....

This store had a good selection of products when I was here last. I had ordered a few things online…read moreand needed to bring back the items that didn't work. The associates here were helpful in processing the return and in helping me order something they didn't have in the store. My friend who was with me was also impressed with their inventory, and ended up purchasing some fingerless gloves that are ideal for her to wear while playing piano in the winter.

It's not nearly as large as the flagship on campus, of course, but it has the gear that most folks…read moreare looking for (including a couple of they current collections, the Grateful Ducks and Classic Ducks items). I went in hoping to exchange a sweater I bought at the campus store for a different color. The employee checked inventory at the various locations for me and it was out in the color I wanted, unfortunately, but I appreciated the help.

I walk in and usually the customer service is great, but today I walked in and the guy working the…read morecounter is a complete tool and was more then likely faded. Overall not a great experience.