Just one more reason to love Prescott, AZ. Every time I think it can't get any better or the people can't get any nicer - it does get better and they do get nicer.
This past Thursday was our second visit to Torme Restaurant. I will come back to the food and restaurant itself later, I have to start with customer service. I was completely blown away by the exceptional service I received from John.
My husband and I had recommended the restaurant to our friends who joined us on Thursday evening. We were getting together for dinner at Torme prior to going to the Josh Turner concert at the Yavapai College Performing Arts Center. I had the Chicken Roulade, which was excellent. It comes with a nice side salad, so by the time I got to the chicken I was only able to eat about a quarter of it. They nicely boxed up the remainder for me to take home. Unfortunately, I left the restaurant without it and called them as we arrived at YCPAC. They agreed to put my name on it and put it in their refrigerator until the next day when I could pick it up.
I arrived on Friday morning at 11 AM, when they opened for lunch. They were unable to find it. They looked through all of their refrigerators and it just was not there. I understood and expected that would be the end of it. But John, a wonderful member of their exceptional staff, said that he was sorry and that they all felt bad they could not find it. He offered to make me something to go. I was stunned for a moment. He asked me what I would like and I said I really enjoyed the Chicken Roulade which I had the night before. He said please give us a little time and we will prepare one for you to take with you. He then insisted I sit at the bar, have a glass of water and make myself comfortable instead of standing in the entry. It took about 10 minutes or so to make the meal, they boxed it up and I was on my way. The entire staff could not have been more kind. A truly exceptional level of customer service.
The restaurant is small and nicely redesigned from the previous owners The Rustic Pie. It is small but not crowded with a decent sized outside eating area. The bar is sufficient for the size of the restaurant and you can eat at the bar as well.
Our first visit to Torme was the week prior. Our friends had heard about it and asked us to join them and their son. I had the Primo Ravioli, an Ode (an appetizer - which is one oversized ravioli with crostini) and a side caesar salad. My husband had the Pasta Pizzaioli. Our friends' son had Fettuccine De Spinach Con Salmon. Our friends had Shells Fumo con Gombero and Sherried Mushroom Ravioli. Everyone enjoyed their meals - absolutely no complaints and every morsel eaten.
We all shared the Sage Brown Butter Scallops appetizers. They were absolutely outstanding. I think you could easily have them as your dinner entree and maybe add a side salad.
On our second visit my husband had the Pasta Pizzaioli again (he really likes it) as did one of our friends. Of course, I had the Chicken Roulade (as mentioned above) and our other friend had the Basil Tortellini Rosa. Once again no complaints, everyone enjoyed their meals and I was the only one that did not finish my meal.
On both visits the service was extremely cordial, pleasant and timely without being intrusive - very enjoyable evenings. We definitely plan on having return visits.
So, all and all Torme is a great addition to "Everybody's Hometown." I have included the menus below. read more