Walk in & place your own order at the kiosk, pick up a tracker/order number, enter your own order number on kiosk, pay by yourself, then kiosk asks you for a tip. If I ordered a margarita or a cocktail I would tip. The food runner was very nice. I had to try the nachos. $10.99 and I did not add protein (chicken was $3.75). They were okay. Queso got coldfast. Glad I tried them. Next time, I might just order chips and queso. The only extra on these nachos was sour cream drizzle and pico de gallo. Join the rewards program for a free queso. read more

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Customer service was great from the moment you walk in. I personally love the Torchy's locations that have kiosks to order from--this one didn't, but that's just a personal preference, not a dealbreaker. I popped in for a margarita and some queso, and as always, they hit the spot. The margarita was perfectly balanced with just the right amount of alcohol, and the queso... always a win. Parking wasn't an issue for me since I came around lunchtime, but I can definitely see how it could get tight since they share the lot with H-E-B and a bunch of other stores in the shopping center. Overall, solid 10/10 experience. read more

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Yeah, the food is always good here.The place has really nice to core.The music was really calm.The service is very quick, actually DoorDash.Three minutes read more

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Another day, another 5 star Torchys review. I love Torchys down! This was my first time at this location in a few years, the service was great, the food was great. I tried the passion fruit margarita for the first time and it was bomb. read more

Torchy's Tacos - Tex-Mex Near Me - Houston, Texas

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Love coming to Torchys when you want some quick tacos that are reliable. Not as authentic but they sure are tasty. Can't go wrong. If you want authentic you gotta go to a taco truck but this ain't bad at all. Service is quick. Plenty of seating, both indoor and outdoor. Casual ambience. read more

Torchy's Tacos - Baja shrimp taco - Tex-Mex Near Me - Houston, Texas

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Food is ok not sure why people act like it's so great and very expensive plus you have to buy chips and salsa you can go to escalentes and pay a little more for better food and service and not have to wait in line to Order read more

Vivacious was so nice and friendly. Great place for eating out on the weekend. Best place ever to gather with friends and family. read more

I don't care what anyone says. I love torchy's tacos. I always get the crossroads and a half order of the hillbilly queso Muy Rico.

I have special place in my heart...er tummy for Torchys. That being said, not all Torchys are made alike. When frequenting this area, this is my local Torchys. If you're new to Torchys: *always order the queso *expect non-traditional Texified tacos and cuisine. Trust me, you'll get it once you walk in through door If you're new to this location know: *they do have a bar *they have a patio where you can play peeping Tom to La Madeline patrons *In my experience I've received just as many incorrect or ill prepared orders as correct ones. Don't get me wrong, I've never received a fully incorrect order, but I have ordered online only to find Nookies are not offered yet again, arrived to pick up food that had been sitting far too long (#cold queso), have received overly fatty fajita meat in my taco, received an order without diablo sauce or guac in my queso, requested a taco without one ingredient to find the ingredient was never removed once I bite in (this has happened 2x now), received mislabeled to go tacos, and more times than not, have picked up orders missing my sauce (most tacos come with a salsa or sauce)). All of that being said, I'd assume consistency is a priority amongst the franchise. While Torchys remains a spot I secretly crave regularly, this particular location may have a bit of work to do on the consistency front. Wish them all the best! read more

I don't work at Torchys bring back the counter person to take the order. Someone has the audacity to add a tip screen after I have to enter my own order and get my own drink and bus my own table when I'm done, are you kidding me? Not to mention the staff scoffs if you ask for anything. WTF? This is self service all the way. A move in the wrong direction! read more

My friend and I come here a lot just for the queso! It's so spicy and creamy and yummy!! We like to sit at the bar for quick service, but sometimes the bartender is also working the counter service, like on my last visit. There was a long line of people ordering and it made it hard to ask for anything. It kinda defeats the purpose of sitting at the bar. I do understand that sometimes places can be short staffed, but when we came a few days ago, it looked like there was only person working in the front, I felt bad for the bartender. I tried something new this time. I got the Mofaux taco. It had beyond beef and corn! It was pretty good to my surprise. But there was just SO MUCH meat that I could've asked for a side of tortilla and made myself another taco. read more

Torchy's Tacos - mofaux - Tex-Mex Near Me - Houston, Texas

Bad service. No customers in the establishment and was not offered the opportunity to order with a human being. Waited ten minutes for my order, only to get home with the wrong tacos. They refunded my payment when I called to complain, but was told that Torchy's corporate was in charge of the ordering process. I realize I am a picky B when it comes to customer service, but seriously, get your act together. One out of five at best. read more

This place sucks ordered online they charged me then said the order didn't go through would be 3 to 5 days before my bank refunded me , so I figure while I'm on the phone why not just make the to go order well the guy who works there said we can't take orders over the phone. Well what type of establishment will know their website is bugging and not try to compromise for the customer to spend their money this place sucks and won't see another dollar from me read more

no the tortillas are not homemade and I can tell. I don't think they even heated up the tortilla but if they did, they need to do it longer and the chips and salsa was not again. They were store-bought chips. They need to make fresh chips not store-bought chips I won't be back read more

Wow! Torchy's finally ran me off. Loved their menu for years but walked in tonight to find 2 kiosk order boards in place of a friendly employee. Not user friendly but no one appeared at the one remaining register to help or take my order and the kiosk still wanted a 20% tip (don't think so) I searched for my sauce I like on my taco and used the button but it came out dry anyway. The only person around to ask for help was the bartender and she slowly finished pouring a beer and cut up a lime before stomping over to the kitchen to help me, imagine me bothering her as a customer in a kiosk run restaurant now. I was still expected to bus my own table at the end. If you want to be a food truck again, close the doors to the storefronts. read more

Came here for a quick bite for my birthday with my son. The staff was super sweet Kevin was kind to us the food came out fast overall a good experience read more

Took way too long and gave me barely any meat. The first bite on each taco were just avocado and tortilla. read more

Torchy's Tacos - Rationing the brisket? - Tex-Mex Near Me - Houston, Texas

Lots of parking space. Seating capacity for more than 120. Ordered fried avocado and chicken tacos. Service was slow but the food was delicious. Overall a good experience. read more

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The worst Torchy's location I've ever been to! The manager (Adrian) and one of the female waiters are so rude. I ordered three items and spent over $25 and I can only get 4 tiny salsa sauces per Adrian's instruction. And the rude female waiter told me I cannot get more chips and salsa. I will definitely never come back to this Torchy's Location. Awful experience. read more

I consistently have the WORST experience at any "fast casual" restaurant here at this location. Every time I order for pick up, it's a wait of at least 10 mins PAST the time they say it will be ready. Once I took my mom here and I swear we waited almost an hour for our tacos. Absolutely ridiculous, and there's never any kind of apology made for the poor service and long wait times either. Food is fine but the experience is so bad I can't rate it anything other than 1 star. read more

Food is good... The wait to get the food is another story. Very slow!! Speed up that process and it would be 5 stars read more

(Quarantine review) We had a great curbside experience with Torchy's today. They are open with a limited menu but still plenty of the favorites you're craving. Beyond the typical tacos, chips and queso, etc. they're also offering curbside beer, wine, bloodies, and margaritas to-go either by the single serving size or big kits. All around great service and great to be back at a restaurant, even if it's through my window sitting in the car. read more

Torchy's Tacos - Curbside - Tex-Mex Near Me - Houston, Texas

I was headed to the grocery store in the same shopping strip but saw a long line. I then saw that Torchy's had a pick-up set-up on the sidewalk. I had been wanting to have a margarita and they have individual ones to go. The order took a long time. You have to order food with an alcoholic beverage purchase. I ordered chips. The salsa tastes burnt. It's not my type. Mind you the waitress was working really hard with all the food orders. Her mask wasn't on. I called her on it. It falls off, she added. The service workers are supposed to protect us. Torchy's needs to get her a mask. I had one on but that protects her. About my $6.50 margarita? I got half a cup of limeade with ice and a small bottle of tequila. I wish they were more generous with the limeade. I was not about to pour the whole small bottle of tequila into the tiny limeade. That's not the margarita I had envisioned. I'll stick to tacos next time. read more

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I drove out of my way 15 minutes to get to torchy's I had a five dollar off card I walked up to the register told the employee that I would like a hillbilly queso To Go and that I had the five dollar card he immediately walked away and came back with a manager the manager said "how can I help you" I said well I was telling him that I would like a large hillbilly queso To Go and that I had this five dollar card. The lady manager was very condescending and with weird smirk said we no longer take those cards to which I said OK "how was I supposed to know that"? She then said with a very awkward smirk on her face that she wasn't saying that I didn't know but that but now I do know because she is telling me. I work at a nice steakhouse and her customer service was very bizarre and unprofessional she was not apologetic in any kind of way And gave no explanation as to why the card that I had they no longer took. It was so awkward like she was so proud of herself to be able to tell me she wasn't going to accept the card. I wont be going back. read more

Spicy! I've been to other Torchy's and didn't recall that their tacos are spicy. I'm personally not a fan of anything spicy. I'm not sure if I missed that on the menu when I ordered them. The cops are really good though. I got the chicken tacos which have pick in them. One of the staff there told me that anything with pico there would be spicy when I asked her what was making my tacos hot. I also bought a brownie. It was pretty good although a tiny bit chalky. I do like that they're always trying new things with their menu. I will be back but ask which tacos can be made without jalapeños. read more

Torchy's Tacos - The guac has an unexpected kick. - Tex-Mex Near Me - Houston, Texas

Good food that comes out quickly. The breakfast tacos are my favorite and the green chile queso is amazing . The place is more of a quick grab and go place perfect for a quick lunch read more

I loved the trailer park taco, i go literally every day for lunch and now i have gone after work for happy hour to enjoy the cocktails with it, i definitely think this a go to spot and i would highly recommend to anyone in the area read more

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After leaving the Galleria, a friend mentioned a great toco place was near by. The cashier recommended her favorites for us. My friend tried the fried chicken, jerk chicken and shrimp tacos and stated they all were great. I had the jerk chicken taco which was really good. And the salmon was seasoned well in the salmon taco, my only problem was the corn tortilla the taco was in. It did not taste good to me so I would suggest asking for the flour tortilla. Also the queso dip is a must, unfortunately I forgot to take a picture of it! This location does offer dine in seating too. read more

Torchy's Tacos - Tex-Mex Near Me - Houston, Texas

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Just spent 32.00 for two beef burritos without beans and nachos. Why did i have to wait for almost 30 mins to get a cold burrito? Think were mad because i told him no beans and after five minutes waiting I looked on the receipt and saw beans on it so politely asked the guy to take it off. This is why im going back to cooking my own food.... read more

Oh yum! A store opened on my way to work. Or is that a bad thing for my girly figure? Feeling a bit peckish I stopped by on my way to work. First time so I was staring at the board & everything looked delicious. I opted for the Dirty Sanchez. After a bit of a wait, I got my taco & headed in to work. This little baby was still hot when I arrived so I dived in to the goodness of scrambled eggs with pickled carrots, cheese, guac & my new favorite fried poblano chile. The flavor was out of this world & one taco was more than enough to fill this girl up. Will definitely have to go back & go through the menu one taco at a time. Service was nice & prompt. The place clean & shiny. read more

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The tacos are good their service is horrible Parents don't teach children social skills anymore because they are stuck to their phones They act bothered when you go up to them in the EMPTY place To order. Because I interrupted their scrolling ,, there was trouble with ordering online .. so I called and said she couldn't take order ? Not a foul in the place Lazy!!!! read more

The Tacos are delicious. The prices are competitive. However, the Manager needs to tidy up the place. The persons responsible for cleaning up after the diners depart should be replaced. This restaurant location is filthy! From top to bottom. Most likely will not return and if I do, eating outside or in my automobile. Makes me not want to return ongoing they can fix that issue. read more

Newest Torchy's in town! Went for a work lunch and it was busy; but no wait (to our surprise). Food came out quickly and as always, delicious. Fun, quirky place to take work folks when they visit from out of town. read more

Torchy's Tacos - Neat Ceiling. - Tex-Mex Near Me - Houston, Texas

Good food! Good service! I would recommend this place to any one! Me and my father both enjoy! Thank you read more

This is a pretty normal Torchy's - I've never had a bad experience at Torchy's (except the one in Odessa when they first opened, and restaurants in West Texas are all hit or miss anyway). Went on a Saturday morning, had never tried their breakfast tacos before. Tried the taco of the month - the Roscoe (chicken, bacon, waffle, egg in a flour tortilla). Chicken was under seasoned, the bacon and the syrup were the only real flavor in the taco. A far cry from the last couple of tacos of the month, which were both excellent. Service was fast, location was clean. All in all a good experience, I just can't recommend the Roscoe taco. read more

New Torchy's alert! Conveniently located next to the San Felipe HEB, this one is gonna be a frequent lunch spot! They're still in their opening first couple of weeks so it's still pretty busy, but the lines move fast. It can be a little hard to find parking because of all the restaurants/stores around it but it's not impossible. I had no issues with my usual take out order. Food quality was the same (if not better) than other Torchy's. read more

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Maira the cashier was so rude, 2 people was in line in front of me she took their order, left me standing there. Didn't say one second or I'll be with you in a moment. She went serve the bar, made a drink, went to talk to someone at a table, went to the back and the whole time I'm just standing there in disbelief. 8min later when she came back to the front, I ask why did she do that? She gave me attitude and asked if I wanted to speak to her manager. I replied I'll write a review. So as I started to place a order, in the mist of me asking a question. She yelled the answer at me before I was able to finish my question. So I ask her, " are you ok?" She replied, yes. I asked her, " did I disrespect you in any way?" She replied, No So I asked her please don't disrespect me. read more

I love it here! I normally get to go and it's just as good. But tonight I decided to go dine in. I was very impressed with the bartender Maria she was friendly, delightful, and accommodating! I was sitting by self and even though she was busy she still made time to chat. Highly recommend coming here 100%. read more

Torchy's Tacos - Tex-Mex Near Me - Houston, Texas

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All the reviews about the poor customer service are absolutely true. The female cashier was very unapproachable. We ordered a chicken grande burrito (which was cold) and after several bites we unraveled it to discover that there was no chicken inside. Once we brought it to the attention of the female cashier, she examined it VERY closely and took it to the back to be "re-made." No apology. It took several minutes for a new one to be brought out for it to only two pathetic pieces of chicken inside. How does that even happen in the first place did someone prior to us order a plain burrito and never picked up and it was given to us?? It wasn't even busy at the time we dined in (6ish) for them to justify that. We won't be returning to this location. read more

Torchy's Tacos - A "Grande" chicken burrito with only two pieces of chicken inside. - Tex-Mex Near Me - Houston, Texas

Ordered to go food and it was not prepared to go. The First Lady didn't offer to even bag the food up for me to go so I became an employee and bagged my own food. I didn't even get a tip. read more