Terrible customer service. I spoke the manager about my issue and he was rude and did not care. I was overcharged $40 for something I never received. Manager told me it was not his problem. Well then who's problem is it? Never again. I am done. And is this really all the chips you get. So I order Margaritas and never get them plus 1/4 helping of chips. Terrible. read more

Torchy's Tacos - Chips - Tacos Near Me - Cypress, Texas

Ordered take out at the restaurant, waited for food with a good book, and headed home which is 1.7 miles. No delay sitting down to eat, maybe 10 minutes from pick up to table. Tacos were cold, guacamole was warm (not that big of deal). Shredded cheese in tacos weren't even a little melted, don't know what happened but I have doordashed this place before and the food was a good temperature. Probably tacos they already had made, but they could have warmed them up. Meat not bad, little tough. read more

site wasn't working. callled the store for order confirmation. tiffany has a crappy ass attitude. don't hang up the fucking phone with a customer and don't say bye . rude ass read more

We visited this Torchy's for the first time today. Even though it was extremely busy in there and the food took a while to come out, our bartender was great and we didn't feel the long wait. She got our drinks to us swiftly and reassured us that the food was on the way. Once the food was there, it was delicious and we enjoyed our drinks the entire time. read more

Torchy's Tacos - Spring Bock - Tacos Near Me - Cypress, Texas

Order placed online and showed up at the time given for pickup. Waited an additional 20 minutes without an apology or at least a gesture of acknowledgment. These tacos are the same at any location. However, if you expect any sort of decent service, you've been warned. read more

Torchys finally opened in Towne Lake!! Ahh I love this area. The Torchy's was such a great addition to this cute boardwalk. For those of you who aren't familiar with this Cypress town center, Towne Lake is a board walk along a lake surrounded by different restaurants, coffee shops stores. This Torchy's location is pretty spacious, with lots of tables to sit on the inside, and out. Loved my experience here- the employees were so great and accommodating. Would love to sit outside one day with the beautiful view once the Houston weather cools down a bit! read more

This place is perfect for an evening out with the fam! Food never disappoints. It is more pricy than your average taco truck. That being said- they're tacos are nothing like an authentic Mexican style taco, so hopefully that's not what you're looking for! They load them up with meat and peppers and cheese... mmmmmmm! You def gotta try more than one of their sauces because they're all pretty darn good! Also- the kids menu tacos are huge, so you can't go wrong ordering from that menu!! Great ambience as well. read more

Understaffed at all times. I've been a customer since they first opened but their service is extremely slow and frustrating. The food is good when they pay attention but I've had too many frustrating incidents with them and no longer plan to be a customer. read more

I am really not happy with Yelp's pre filled review suggestion with appears every single time when review page is opened. It didn't bother me before because my review would be different than what yelp is suggesting that I say about a restaurant but for this specific restaurant it hit home ! Because several weeks ago I ordered food from Torchy's and All my food arrived cold but there's a microwave so I didn't mind to heat it up but after heating up queso and eating it I end up with awe full stomach discomfort. But I guess I learned my lesson either not to reheat the queso or not order from torchy's. read more

The view is great! But that's all I like. We have visited this location twice. The first time the owner(I think, maybe a manager) was talking to us on the patio and ended up going to go check on our food (only 4 tacos) because even she noticed how long we were waiting. She gave us some card to come back and try them again because of the long delay. Waiting 35 minutes for 4 tacos is ridiculous. Most people know Torchy's takes forever to get your food so they order chips and queso dip to tied themselves over until their food comes. (Great money maker for Torchy's) So the second visit: This time the order had 7 tacos. After waiting 50 minutes for our tacos. We were not impressed. I ordered mine with only brisket and avocado on it- that's all; nothing else. And it was wrong. I had to ask for the avocado. One of husbands tacos was so greasy that the basket paper had a pool of grease sitting in it. Everything was very sub-par. As for returning. I don't see that happening for several reasons. If I'm going to pay $35 for just tacos; I'm going to go to a sit down restaurant and get chips and salsa, have someone wait on me and not have to wait 50 minutes for my food. And get rice, beans and guacamole with my meal. I have noticed that staff who bring out your food look so sad. Not one of them ever smile. I know this is more a trendy kind of place, which I love the atmosphere. But first and foremost you are a restaurant you should get you act together. No one should have to wait that one for basically fast food. read more

Torchy's Tacos - Inside - Tacos Near Me - Cypress, Texas

Hit and miss. Great location to hang. Usually takes a while to get your food. Thing is, I never know how much to order because I never know if my taco will be full of goods or skimpy. It should always be full, considering the prices. Hope the service quality improves because I really do love Torchy's tacos. read more

We placed our order 2/18 @7:03pm. Chips and queso, Baja shrimp, and Tipsy chick with the sauces on the side as stated on the receipt. 30 minutes later we received our food but the tipsy taco had the sauces on top. I immediately returned the taco and requested one with no sauces. My wife went back to the front the second time after 15 minutes, the cashier said "it will be out soon." Another 15 minutes passed, and I was close to finishing my meal, I decided to go up to the front for the third time and ask about the taco. Gabriela, the manager stated that "they are making it now." We never got the taco. After over an hour, we just wanted the refund. I talked to the manager,Gabriela, she said the was made but no one brought it out. I call B.S. read more

i was met with unfriendly service. Then the ice machine was broken and all major sodas were out of order. My food arrived cold and the restrooms were filthy. Normally Torchy's is one of our favorite places. This was a waste of my $40. read more

Try another location. I've had three back to back issues in this location and although I like Torchy's, this location sucks. First event was take out, where the order I picked up was completely wrong. I threw it out and ordered a pizza for the kids. Second event was going with my family. I never got my tacos after asking several time. My family ate their food. I watched. We couldn't get anyone to help us, so we just left. I didn't get a refund or a manager to see to it. Friday was the last time. After waiting for tacos for over 30 minutes (it wasn't busy), mine came out refrigerator cold and hard. It had been sitting for a very long time. My wife and kids were almost done eating, so I took it back and asked for a refund. The cashier took the receipt and went to get a manager and told me to wait. My family finished eating and I was still waiting. After a few minutes, Theresa (the manager, came out with the tacos remade. I wanted to leave and not have them done, I'd been waiting in a refund. I took the tacos and they were done wrong (beef instead of chicken and on the wrong tortillla. I said to just refund it. She printed out a form and said she had to send it into corporate for the $12 refund. What place can't offer a refund to a card? I still haven't gotten the refund. I can only imagine why a manager wouldn't be able to issue a refund... I'll go to another location. Also a point, on weekends, the parking get's very crowded and you can get locked in by people parking behind you to get pickup. Also, I've seen lots of high school age kids fighting and was charged at by a truck in the parking lot. Not Torchy's problem, but wherever there's lots of bars and lots of teenagers with nothing to do, we'll have fights (I've seen 2 at this location). I blame WOB for that environment. read more

Why would you sell breakfast tacos and open so late in the morning..10 am is brunch/lunch time..

When visiting Texas, I was hoping to find some good Mexican food. This was more American fusion, but it was delicious. I got the queso, which was tasty and definitely good to share, as well as the shrimp taco. The standout was the trailer park taco (get it trashy). Fried chicken, cheese, yes please! Would definitely come back to try some other options. read more

Torchy's Tacos - Shrimp and trailer park tacos - Tacos Near Me - Cypress, Texas

Joseph was amazing! I forgot to order a queso && Joseph assisted me getting that quickly! Thanks again and the tacos were amazing!

HORRRRRRIBLE service! Cashier had a terrible attitude. Placed a to-go order inside because no one answered the phone after waiting 13 mins. She gave me a buzzer which they never alerted. After waiting 40 mins I went up to the desk to check on my order and it had been ready since who knows when. To the owner, this is a wonderful location, beautiful view, good tacos but staff needs an upgrade read more

This is for the VIEW! Lol jk So they finally opened a TT on the boardwalk and it is amazing, I love the view on a good sunny day with awesome Texas weather. And the most important thing is.... the service, I've been here a hand full of times and the service is still amazing, still packed and clean kept for always being busy but I have no complaints yet! read more

Torchy's Tacos - Slight view. - Tacos Near Me - Cypress, Texas

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I love torchys! But my most recent order of the trailer park was very undercooked. I didn't eat it in fear of getting sick. read more

Torchy's Tacos - This is the undercooked chicken, slightly pink tuff to bite - Tacos Near Me - Cypress, Texas

This was my first time at Torchys. I had heard mixed reviews and was currious about it. My husband and I ventured out to Towne Lake for a late lunch. There didn't seem to be a long line BUT it was moving very slow. They only had one person working the register, unfortunately. I ended up ordering 2 Democrat tacos with corn tortillas my husband had the Beef Fajita tacos with flour tortillas. Plus we ordered the queso to start and a couple of sangrias. Surprisingly, our drinks came out almost immediately. Shortly after, our queso was brought out. The sangrias were average. The queso was OUTSTANDING, however. Unfortunately, my tacos were subpar. The barbacoa wasn't horrible but it wasn't that great either. And the corn tortillas smelled and tasted odd. My husband really enjoyed his tacos and besides the queso coming with guacamole, he also thought it was outstanding. Overall, I was not overly impressed with this place. It seems to attract a much younger crowd-for some reason. I wouldn't mind going again and trying different tacos. I guess that means I'm willing to give them another shot. read more

The parking is a joke at this location. 3 people inside yet the entire parking lot is packed. It took circling the lot 6 times before a spot FINALY opened up. Why is it a community lot when it's supposed to be for the restaurant ?! Definitely won't be going back until this mess is fixed!!! read more

Well I've eaten at many Torchy's locations, but this location has never made a breakfast taco correctly out of the 3 times I've tried them in 6 months. From not putting items (beans) on tacos as ordered twice, to getting home to find uncooked potatoes in their std menu item at $4 each. I have never had to scrape the potatoes out of a breakfast taco before! The only thing that they have going for them is "all day breakfast tacos" and apparently they can't make these right. Too many other choices for breakfast tacos nearby... I won't be back. read more

Usually we love Torchy's. Tonight, however it was extremely disappointing. Ordered for pickup. Got two BYO breakfast tacos purposely omitting cheese and mentioning a dairy allergy. Both came with cheese on it. The street corn is usually my favorite part but today it was dry and pretty awful. I couldn't eat it. The tacos were much smaller than usual. Just a really bad experience tonight that sadly will make us hesitant to order again. read more

Crappy service!! Waited 20 mins for one Taco and brownie. People coming after me were served on their tables first. Was running late for my meeting so went to my car to eat on the go and there was no brownie in the bag!! Cashier was rude and arrogant. Paid close to $7 and didn't get my brownie either. The taco was also just 'okay'. read more

One of my favorite places in Texas! Their tacos are undefeated. My favorite is the steak taco, brushfire. They also have a steak breakfast taco that is top notch. The portion of the fillings is amazing. There is no skimping. The service is always great. They also have a line of sodas that is true to them. Reasonable prices. Great foo. Can't beat it. read more

Dear Mr. Tacos, Please keep in mind that 'Mike' is a very common dude's name, and you should therefore be very careful when guys named Mike are there to pick up their togo order. You should be very sure that you are giving the right Mike the right order. Today you gave some other Mike my order, making me wait a very long time while you figured out what had happened and remade my order. I can only imagine what the 'other' Mike thought when he got MY order home!! I wonder if Mrs. Mike was pi$$ed, or maybe even amused, or happy that they got a better order! Anyway, please don't give my order away to some strange Mike ever again. Sincerely, Mike read more

I loved Torchy's so much that I decided to start working here. I eat here so often now and it still doesn't get old. I recommend the Wrangler taco with queso on it read more

Love Torchys Tacos food! Don't like the companies devil representation but they didn't ask me. The food is good!!!

Love! Love! Love this Torchy's. Nice clean restaurant in a cool location overlooking the water. The vibe is relaxing and calm. The drinks are nice and strong & the food is excellent. I've had almost every taco on the menu with my personal variation to their original ( no pico, no peppers, etc.) If you enjoy tacos this restaurant in Town Lake is the place to try. read more

Strike Two First off, food and drinks are great! Never had a problem with the food which is why I gave them a second chance. As for service, this is one of the most poorly run restaurants I've been to. Whoever is expo'ing must be sampling too much of the tequila. Others had warned me, they were right. First time we went in November of 2019. At suggestion of manager we (party of four) ordered from the bar. Waited almost 10 minutes for drinks and almost an hour for food. When the food was brought out we were missing several items from the order. Restaurant was 1/3-1/2 full so not a busy time. . Most recently, ordered to go during the Corona Virus. Order came out nearly 30 minutes after it was supposed to be ready. Order was missing chips and queso, rice, beans, pico and gave us chicken instead of the beef we ordered. Seriously?! Wife waits almost another 30 minutes. Manager expresses her apologizes and lets us keep the incorrectly ordered chicken. Wife doesn't check new bag as she is just ready to get home at this point, gets home and CHICKEN again!!! Not the beef that was clearly marked on the receipt. It we'll be some time before we go back, I truly hope they get their act together as the food is tasty. read more

This place consistently has pathetic service. I just don't get it. So frustrating. The food is so good, but it's just not worth it. Really. How hard can it be. Take an order. Make a taco. Serve the taco. Extremely simple. And to top it off the frozen margarita machine has been broken for over a week. We live in the 4th largest city in the country. Surely there is someone to fix a margarita machine within 24 hours. read more

Torchy's Tacos - Tacos Near Me - Cypress, Texas

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It's a pretty new location...so there's not anything really different, or outstanding here. The service is always good and fast, and the staff is pretty friendly. The ambience is super laid back, as most Torchy's are. The few times I've been here...the food was definitely up to par!!! A necessary stop for breakfast taco lovers!!! read more

Torchy's Tacos - Chips n Queso - Tacos Near Me - Cypress, Texas

Torchys gets a five out of five because it is exactly what you expect. The quality is really good the bar service is really good the drinks are really good. The view is exceptional of the lake, and when you're in the mood for tacos this is the place to get it. read more

Jason is a great manager has the best customer service explains well has the best attitude and great at attending every detail

Doesn't matter any day of the week, if you are picking up and order or even DoorDashing you're guaranteed to wait for 30+ minutes for your order read more

I have been to MANY Torchy's and this has literally been the worst one I have ever been to. I usually online order and wait on average 20 minutes past the pick up time to get my order EVERY SINGLE TIME. Don't even think about ordering it for delivery. There have been 6 Door Dash workers waiting at the entrance the same amount, or longer than I've been here. Why even include the option to choose your pick-up time when it's not going to be ready near that time? I don't mind waiting 5 minutes past. Whatever. But, 20 or more minutes?? Absolutely ridiculous. read more

I don't always write reviews, but when I do it's a bad one. This was my first try of Torchy's tacos, however I had their queso and they are good. But tonight the Mr. Orange Salmon fish taco looked very sad and had no flavor. I would not recommend this one unless your one that likes dry and no flavor fish taco. read more

Torchy's Tacos - Mr. Orange taco - Tacos Near Me - Cypress, Texas

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I still love Torchy's but I'm giving a 1 star review for parking. Parking is awful here. Parking is so limited and never any close parking. I have seen people who are parking in handicap that don't have tags. The crazy thing is parking lot is always full but hardly anyone at Torchy's. We have several times left and went some where else to eat because of no parking. read more

Good tacos in restaurant, but take out service is so sloooooooow. You'll wait a long time for your food.