We came about 7 pm on a Tuesday night and spent over 100 for 9 tacos + drinks. When I came up to the cashier to ask about our order, she blamed the delay on us (apparently they were looking for us--we were at a table with our buzzer not going off). Anyhow waited 37 minutes for cold tacos. read more

Torchy's Tacos - The democrat ...tastes like abc beef product. - Tacos Near Me - Cypress, Texas

See all

I just had the worst customer experience EVER! I placed an order inside, and let them know I'm going to my car to take business calls and my dog was in there. I'll be back 10-15 minutes. 15 minutes go by and I go inside, there was no one at the counter (no big deal), but I see a bag at the counter that was my order. I'm calm and chill, grab my back. I walk out of the building and almost to my car as 2 employees yelled at me and asked if I got the right order (they already knew I did) continued to lecture me on I can't go behind the counter like that and explaining someone was going to come out. Seriously who cares? The right thing to say would be to "I want to make sure you got the right order, have a nice day". As they continue to shake their head and talk sh!t under their breath I lost my cool. You do not treat people, especially customers that way. I argued with them as the manager came out and she yelled at me to not talk to her employees that way. Fuck that they initiated everything!!!!! I will not be going back read more

It was not crowded. We sat at the bar. Ordered queso and 2 beers. "Diana" according to the receipt was the bartender. Service was terrible. We waited almost 10 minutes to order. Later...She asked if we were ready to close out...another 15 minutes. She was on her phone most of the time we were there. Not happy to be at her job at all. Probably won't return until the service improves. LOVE the food. read more

You'd think by adding fully automated ordering that it would eliminate the need for a team member to actually work. However, what you've done is eliminate the welcoming factor into your business. There is now no face to welcome you, no team member to provide cups for your beverage, no one to help facilitate a custom taco... nada. Just a screen, lack of pulse, and a prompt for a tip at checkout! What am I tipping for? So that I can wait twice as long for my order than I did when there was an actual human present? This is a horrible experience and business model. Just an expectation that we're gonna keep coming and an expectation to tip someone that wasn't there to help us. Just charge $1 more per taco and eliminate the tip screen... read more

Standing in line, waiting to be called up, Diana did not smile, and was not friendly. I ordered two tacos and one margarita. Never received the margarita. When I went back up to the register to let her know, she asked me did I take the receipt to the bar and let them know that I ordered a drink. I never had to ever bring a receipt to the bar. Come to find out, the bar printer was not working and never got my drink ticket. She made my experience at the restaurant more difficult than it had to be. She should not be taking orders if she doesn't want to be there. read more

We live in Houston so there are a bunch of TexMex restaurants, taco joints, etc. Some are pretty good but a good many are just "eh". Anyway--when I am ready for a taco, this little local gem to me hits the spot every time. Folks are polite and helpful. The place is fairly clean most of the time and stays consistently busy. In spite of that, the tacos are great as well as the salsa and wieso. It isn't the cheapest but it hits the taco craving spot every time. Or I should say about every week! read more

Clean establishment is a great start. Customer service upon entry was great. Fresh hot chips does it for me. I wish my taco was a litter hotter otherwise it's a 5star. read more

Torchy's Tacos - 1/2 queso and chips - Tacos Near Me - Cypress, Texas

See all

I'm a taco-holic and I've been to a lot of Torchy locations but this is very convenient in location and unfortunately they still are on the struggle bus when it comes to their service. I give them their stars for their menu, both for food and drinks... also love that their restaurant can be great for friends, date or even family - so that's a huge plus! As well, the location on Towne lake center is very scenic as its on the water, so that's a pro as well. What I dont love is there food always is super slow to come out or the kitchen- I've ordered dine in, to go pick up and delivery - it's a 50/50 shot you may not get exactly how you ordered something. Today my grilled shrimp taco only had 2 shrimp on it and typically its served with between 5-6 shrimp. That was disappointing The space itself has great seating, and I love their bar area as it's very lively and the bartender. I'd always very on top of it! Fill bar menu is great too! Tip: order their frozen margaritas! Verdict: I'll give them another chance/try in the future but I really hope they can improve on their turnaround for dining in customers. read more

See all

The staff refused to make a Sprite for their customer that was waiting on their food. When I went to pick up an order the young lady at the counter handed me the cup. I told her I didn't think it was sanitary and asked if she could make it. She walks off and I'm like "Are you going to make it?". She says yes and walks to the back. She comes back with manager. And I told her the same thing. I didn't think it was sanitary. She said we're supposed to make it. I repeated what I said. She snatched the cup and says we'll cancel the order. Mind you, TWO employees refused to make a Sprite for an order that a customer had already paid for. read more

Food is, as always, delicious! The location overlooking the lake is very peaceful and serene. And possibly the best service of any Torchy's out there! read more

Torchy's Tacos - Chips and Queso - Tacos Near Me - Cypress, Texas

See all

I've always loved Torchy's slightly overpriced tacos. The service has always been a little hit or miss at most locations. This was a nice surprise. The service was fast and very friendly. The restaurant was nice and clean with a great view of the lake. This is one of my favorite locations. read more

See all

If you are looking for breakfast tacos in Texas, Torchy's Tacos is the place to go. Lots of variety from your typical breakfast tacos to their unique taco of the month, the raj. The raj is a masala trailer tender, raita, Parsi salad, fresh mango, chili crunch, and mint & cilantro, all served on a flour tortilla. The raj was probably my favorite, the first bite captured authentic Indian spices. The breakfast tacos we got were the ranch hand and the jalapeño cheddar - nothing unique about it. Really just tasted the cheese and egg if you are looking for that type of taco. Our second favorite from the four was the trailer park - chicken tender was moist and had a crunchy outside layer. 3 salsas were given with this meal. The orange one was spicier than the other two. The light green one was creamy and the salsa verde was your typical salsa verde. Overall place was clean, lots of open seats and parking available. Staff was friendly. read more

See all

This place was recommended by a friend so we gave it a shot. Glad we did. Service at order station was great - recommended a couple choices and different salsas. Unfortunately, their version of "spicy" and mine don't agree. The Diablo sauce was mild and I was really hoping for some zing! It tasted good, but was not 4 chiles "hot". Bar was good. The bartender recommended some tasty beers and was super friendly. It's a good place to go and the view of lake is pretty. read more

First time coming to a Torchys taco and I wondered why we didn't try this before! The outside seating is great. The fried shrimp tacos are so far the best ones we have tried! The waters are all so delicious! Now the customer service is blah. The young girls working there aren't nice but they aren't rude. They're just there. A bit unprofessional because she was eating as she was taking my order and it wasn't busy. But whatever. The tacos are expensive and it's not a Mexican taco. But we didn't come for Mexican tacos. read more

Torchy's Tacos - Tacos Near Me - Cypress, Texas

Back again & Idriss Sidi was at the bar tending again.... I'm glad here was here to were serve. Tonight I had a margarita peach & passionfruit swirl with a sugar rim. It was amazing, I could really taste the mango from passionfruit. Idriss NEVER disappoints. He's the best bartender ever. Bruschfire: the jamaican jerk chicken taco is it taste amazing, but will set your mouth on fire. My eyes couldn't stop crying, and my nose couldn't stop running. I'm glad TT offer milk for purchase. Otherwise, I don't think I would have made it out alive read more

Torchy's Tacos - Tacos Near Me - Cypress, Texas

Tried you for the first time. Sorry won't be coming back. Ordered two tacos and waited a long time. You got the offer wrong, no onions and waited another 15 min just to get to get the taco replaced. Not busy, hardly anyone in the restaurant. Sorry I don't recommend and no one came to apologize or let us none they are sorry. Burned this customer. read more

Horrible service! I waited 20 minutes for a seat, to which then once I arrived at my table, I had to wait another 20 minutes just to order. The food was somewhat exceptional, However, when served to me, the food was quite cold. Even worse, the ice from my drink seemed to have some sort of black specs. Really, the only good part of my experience would be the ambiance. It certainly felt like a trashy ''food'' spot from hell! Overall, would NOT recommend. If you're looking for a decent dining experience, pick somewhere that actually cares about your health. Extremely disappointing! Would give 0 stars, if possible. read more

Ordered for pickup. 1) got rid of the pickup only parking so it took 5min to find somewhere to park (how lame). 2) once I got inside, I was told my food was stolen. I reordered only after being on the phone with Uber eats so of course a rush of people came in so I had to wait half an hour to get my food after not eating all day. 1 star because you can't rate 0. It's a shame. I been coming here for years as I live close by. read more

Been here several times. We got a side of corn, Fried avocado taco, Migas taco (subbed egg with potato) and veggie burrito. Delicious. Love the vibe of this location and the lake views. read more

Torchy's Tacos - Corn, Migas and fried avocado taco, Veggie burrito - Tacos Near Me - Cypress, Texas

Location is amazing and food is good. However, certain staff members are rude - it was not a great experience. Specifically, the bartender who did not like having to remake a drink that I did not order. You have to order a skinny marg to get a regular good drink. Service needs to be improved for sure. read more

This was my first time at a Torchy's. The service from the girl behind the bar was awesome. I loved the food and it was an all around great experience. Try the Paloma as well if you are a drinker. read more

The place is always super busy. We came in and it didn't take long to get to the register. We placed our order and it came out pretty quickly. Our food was nice & hot. I got the crossroads beef brisket & the democrat barbacoa tacos they were really good. I liked how soft & juicy the barbacoa was. My husband got the chicken fajita & beef fajita tacos and said they were really good. Their homemade salas are really good too. read more

So glad to be back home, South Texas disappointed w/o a Torchys. Taco good trucks are nice but it got old fast. I love a good taco with a margarita and Torchys always satisfies. read more

We love Torchy's, but this location is not where it's at. The staff is rude to say the least. Don't waste your time. If you must have Torchy's, drive to a different location. Great food and excellent service at the La Centerra location in Cinco Ranch. read more

The girls are the register were so helpful but the short haired white lady in her 50s was so rude and discriminatory she literally started acting cocky and standing off ish over my order I will never go back to this location because of her read more

Been coming here to the Cypress location since they opened, and today 3/24 is by far the worst experience I have had so far. Sitting at the bar currently, going on 10 minutes and still have not been served. After about 3 minutes, someone finally greeted me and said we will be right with you, and to this moment, I still haven't been helped. read more

Torchy's Tacos - The bar is empty. - Tacos Near Me - Cypress, Texas

The corn tortillas are cold and terrible.. the rest of the food is fine.. but when the tortilla is the base of the tacos it ruins everything else. read more

Great food, service is typically always good but the girl "Diana" working the register was rude, I thought maybe she was mute but I had to ask her if she was understanding my order because she looked like she was confused. I laughed it off but she probably needs customer service training. read more

Seriously how does torchys never come out hot.. when it takes 10 min to make. I mean hot to where it's steaming , hot to wear the cheese is actually melted, hot to where the foil it's wrapped in actually is warm. I've worked in the salon in townelake for 3.5 years. Maybe ordered torcheys less than 10 times. Most definitely not worth the money .... 6.22$ for the 1 taco I got tonight. ** I seriously don't write bad reviews or give stores less than 3 but I'm done ** They don't have a bad salad or a view of the lake , considering you want to pay 12$ ( if you add fajita.. I mean cold fajita) Brings me to tonight..I was hungry after work and wanted to try the Washingtonian .. I asked the girl up front if she could add to the notes to make sure it's all hot ( like cheese melted , tortilla not cold ) Waited 10min for this taco and still came out less than luke warm.. the smoked pulled pork tasted like it was boiled and a bag. Needless to say unless I randomly crave the salad I would much rather go to a taco stand and get my money's worth to be honest. read more

Torchy's Tacos - "Well done" but still came out Luke warm . Cheese barley melted - Tacos Near Me - Cypress, Texas

See all

Good tacos but pricey. First time here to this Torchy's and we should have probably picked a different time. The tacos were good but they were pricey. They had issues with their to go register right as I got there so it really backed up the lines but they were doing all they could. Things happens life goes on but then they left out our queso so I have to 4 star them. I would imagine it runs rather efficiently on a regular night but they are quite expensive for tacos so that's why only 4 stars plus missing queso. We will come in for lunch one day for another try. read more

See all

Pretty disappointed in my experience today. Today was my birthday, and I wanted a really good Mexican martini for cinco de mayo and my birthday. We were ordering our food at the counter when the person taking our order just walked away in the middle of ordering and someone else stepped in mid order which seemed odd. I later walked to the bar and the same girl who was taking our order was now at the bar. I asked for a Mexican martini (it is on the menu as a "Torchy's 'tini" but it is a Mexican martini that is served in a stemless martini glass and the shaker. The drink I got was pink and in a standard tall cocktail glass. I was perplexed, so I asked the bartender if this was the Mexican martini to which she was obviously annoyed and nodded yes. I took it and paid $25.00 for that and a standard frozen margarita. I sat down, and it was a strawberry margarita. read more

The cashier on March 11th at 216 made me wait for my pick order for 30 minutes instead of just handing it too me off to the side by the time I got my food it was cold. i had take out it was just an annoying experience in genera. read more

Very disappointed with the customer service. I was treated with disrespect by two employees about a policy they have. Never once approached by a manager to discuss the issue with me. Have reached out to guest relations by email with no response. I I love Torchy's but I'll choose to patron somewhere else where respect and kindness come first. You can do better, Torchy's. Send a manager and quit hiding behind your underage employees. read more

Atmosphere was solid and their service was extremely friendly! Spot is right by the water so beautiful place to sit and eat all around! The dip has a tad kick to it but it was so good that I was okay with it and that's coming from someone who isn't much of a "spicy" food lover so I'd give it a try if you're already wanting to :) read more

Torchy's Tacos - The Hillbilly Queso + Chips with a House Frozen Passion Fruit - Tacos Near Me - Cypress, Texas

Omg!!! Check your togo orders!!! I went inside and ordered 5 tacos, rice, black beans, and queso. First they ran out of rice so my buzzard was buzzing and i though i has to pick my order but they they will look for me and wanted to ask me if they could replace it for something else. Well, we agreed to more queso. It took 20 minutes to stand in line and 20 minutes to wait for the order. Most of rhe customers were pleasant but the "high boys" behind me were scratching their balls, talking about genital herpies, and girls with butterfaces. Really don't need to hear it before dinner or be anywhere near someone scratching their crotch. - unpleasant wait. Well, i get home and i only have 2 tacos. Where are my other tacos?!?!????? How are we going to eat dinner when over half of the tacos are missing??? I even left a tip. I am so mad. If you must go, wait to go because they do not have their act together. Check your order! read more

Our night was just fabulous! We sat at the bar and the bartender Elliot made us some awesome whiskey sours. We were a group of 5 and took our orders fast and correctly! The food here is always great even the 13 lil nookies! It was so good I forgot to take any pictures. read more

I cannot believe Torchy's only have 3 stars on this app. It's literally the best place to eat at on the Boardwalk. Food is always hot if you eat inside of the restaurant. Quick service. Ambiance is family friendly. read more

We ordered 3 things and they completely messed up the entire order then refused to remake it, so we had to reorder and pay again. the manager and workers were extremely rude about the situation when all we asked for was a remake. really disappointing customer service. read more

Love the tacos here, gluten free options for my son, as well! We sat out on the patio which was super nice. The wait staff (bringing out food) wasn't exactly the friendliest, but we loved the food, it was clean, happy kids and that's harder to accomplish most days ! read more

I ordered in store and ordered 2 tacos. I ended up waiting 30 minutes. This location is at the mall so you can easily walk around but during COVID I decided to wait it out, and 30 mins for 2 tacos was quite long. The size of the tacos are the size of your hand so I'd recommend 2. I got the seasonal Christmas taco and it was good, but not sure if it was worth the wait. read more

Torchy's Tacos - Taco size - Tacos Near Me - Cypress, Texas

See all