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    Top Rank Heating & Cooling

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Unlimited Heating & Cooling, Inc.

    Unlimited Heating & Cooling, Inc.

    (25 reviews)

    I noticed the faint smell of gas in my mechanical room. I had a Nicor professional come out to do…read morean inspection. She said that there was a coupler that was leaking and that the gas would be cut to the furnace until the problem was rectified. I came across Unlimited on Yelp. Mind you, it was a Saturday afternoon, and a nice woman answered my call. She transferred my info to one of their on call specialists. The technician, Tony, was at my door within the hour. I was floored! Tony was respectful, wore indoor shoe covering per my request, and was quick with the service. And, I think the price was reasonable. Especially given that the guy was able to come out immediately! I still can't believe it!

    This is honestly one of the strangest reviews I've ever had to write…read more Let me start by saying I have a 30-year-old furnace and will absolutely be replacing my HVAC system within the next 12 months. I'm the type of customer most companies would want--ready to buy and looking for estimates. My first experience was with their website. I filled out the contact form, but it was clearly broken. No big deal--I found an email address on the site and let them know the form wasn't working. I never received any response. Normally, I would have moved on to another company, but they had good reviews, so I decided to give them another chance. The second time, I called to schedule an estimate for a new system. Before I could even explain what I needed, the woman who answered said, "Can you hold on? I have a customer calling." I was honestly confused and replied, "I am a customer." I was calling because I wanted to buy an entirely new HVAC system. Today, I decided to give them one final opportunity after seeing one of their trucks around town. I was transferred to someone who took my name and phone number but didn't explain what would happen next. When I asked when I should expect a callback, I was told their business hours were 7:30 a.m. to 5:00 p.m., Monday through Friday. I clarified that I wasn't asking for their hours--I was asking how long it typically takes for someone to call back about an estimate. The response was simply, "I don't know." None of these issues are major on their own, but together they paint a picture of a company that doesn't seem interested in earning new business. Three very avoidable experiences were enough for me. I'll gladly take my business elsewhere and spend my money with a company that's more responsive and customer-focused.

    Top Rank Heating & Cooling - hvac - Updated August 2026

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