When entering the salon, the windows and door were so dirty, you couldn't see through them. Place over all is cluttered. I wonder if the entry is dirty and unkept, how are the tools they use?Service tech did an ok job. The owner seems a lot more knowledgeable. The biggest thing for me was that there were a lot of people sitting around when they could be cleaning up the place. read more

Top Nails - Nail Salons Near Me - Phenix City, Alabama

This place is awesome really recommend this place everyday if I could I got the best nails I could ever get the nails I got were beautiful love this place definitely worth siting there for a while!!!!!!! read more

Top Nails - Nail Salons Near Me - Phenix City, Alabama

Unprofessional. Rude. Pushy. And they don't listen. My bad for not reading the reviews on this place before I went. Don't make the same mistake...go ANYWHERE else. read more

Top Nails - Nail Salons Near Me - Phenix City, Alabama

I thought this nail shop would be a pleasant place to get a manicure and pedicure, but the service I received on 7/7/2022 was highly disappointing. The staff was very rude, unfriendly, and unprofessional. When you are in the business of touching people's person you might want to focus on being courteous and friendly. Otherwise, tips are off the table and forget about building a solid client base. How you treat your customers and the reputation you build for your business is paramount. The technician who served me on this day was very rude and did not even greet me as a customer. She even seemed annoyed by my presence as if I was inconveniencing her, so I asked her if she was even willing to provide the services today. She said she was, but I was prepared to leave. The service provided was rushed, lacked even an attempt to be professional or compassionate. This nail business failed to meet my expectations in terms of service quality, response time, or overall customer experience. This lack of understanding the customer needs and being able to build meaningful relationships with clients and the community should be addressed. read more

My sparkle nail was supposed to be the ring finger after saying it multiple times the acrylic was put on bubbly lengths are different not all are the same shape just wouldn't go back read more

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They do fast and sloppy work. Excellent at waxing but I wouldn't let them touch my nails again after yesterday. My $50 dip/manicure looks like a sloppy acrylic job the color is great but the job was poor and careless. My pedicure ignored the ridges on my toenails and the calluses on my feet. It's like they soaked, rubbed and painted my nails. Nothing more. Overall I am utterly unsatisfied with everything but my waxing. I will not return. Other than to speak to the owner. Because I doubt the person who answered the phone and claimed to be the owner, in fact is. Because she was my technician and I doubt a business owner would have done such careless work. read more

Went for mani pedi..after pedicure started realized he wasnt trained properly to do job.. Took way to long and my feet still are not right. Took so long i skipped the mani.. Just saying you should ask if i mind someone learning on me ..wont be back read more

They didn't do a good job. Messed up my daughters nails and didn't bother to fix them properly. The manicure was sloppy, with polish on her skin. I won't go back. read more

DO NOT GO HERE!!! Unprofessional!! Untrained and have no clue!! How hard is it to do a mani pedi...for them it takes 2 untrained little girls to do a pedi and the mani was well, ok. Sliced finger and cut toe and then ran my card 3 times!!! STAY AWAY!!! I have already called bank and will dispute all charges and will not be going back to this butcher shop!! read more

They do an ok job on pedicure but twice now I went in just for eyebrows and after over 15 minutes of waiting , decided to leave . I should not have to wait that long for a 5 minute service. The only reason I keep trying them is because it's the closest to my home and sometimes I just need a quick clean up and don't feel like going far. Needless to say I won't be going back . I also forgot the fact that in 2014 I had family down as we decided to get pedicures but after going in, the smell of wet dog from the carpet forced the group of 6 to patronize another salon. After that first impression I should have never went back. read more

I LOVE going to TOP Nails when I can get Katie to do my nails.She is FANTASTIC.she is a professional,perfectionist,so her manicure may take longer than others but it's so worth the wait read more

If you like being charged $5 extra because you're a male. Enjoy. I don't give my business to places like this. Also with my $5 extra dollars they could at least turn the air on. read more

They ripped the skin off the side of my fingers and my nails are not even there not even painted all the way i will not be going back the lady was doing a rush job on me so it seems and gets up in middle of doing my nails to do someone a wax she was rude and ruff and completly acted as if it was a burden that i sat in her chair read more

All my friend wanted was her nails taken off, a 10 minute service that we waited for 30 minutes before anybody acknowledged we were still waiting. Then once he told her to go sit down at a chair, he proceeded to go out and take a 5 minute smoke break. ARE YOU KIDDING ME? Then continued to cough throughout the whole time he was removing her nails. Disgusting and unprofessional. Will never be returning. read more

Went during my lunch break and the girl cut me 2 times getting a pedicure. I let that go and just took the pain. I got the gel nail but the girl painted the wrong color on my left foot and I told her it wasn't the right color but she insisted it just needed another coat. After convincing her no it's not the right color she realized it was wrong and started to soak it off. She apologized and we went from there. Well when I went to check out she had the nerve to charge me $5 for a soak off which was her mistake!!! I didn't realize until I left and had already tipped her. Im so mad and will never return. I work around a lot of women and believe me I will tell everyone to never go to top nails!!! read more