Best quality work Friendly service Nice vibe and very clean I've been going here for years and never any issues!!! read more

I ami'm not impressed with the level of customer service at this place and will not be ever going back. I've been a customer for a long time. And today was the worst by far after waiting for over thirty minutes and three people ahead of me.I was completely disregarded at the fact that I was waiting . Two people were standing around talking on their phones and talking to one another and going in the back. And having conversations so they could hear all The Way from the front. In the process of all this, no one ever came out to check to see i any of us, we're able to be assisted with what we were waiting for I was waiting for a pedicure, by the way, and they probably could have assisted with that. But they chose to take a phone call, make an appointment. So after waiting a full forty five minutes and asking them if they could assist with me, doing the pedicure, I was told they have an appointment at ten thirty that would be the appointment that they just took above the four people that were waiting at which point I walked out. This is not the first time I have experienced this, but I have tolerated it in the past. This all happened in front of the manager.Who really could have cared less about any of us. I DO NOT MIND WAITING WHEN THEY ARE BUSY.. I do mind being treated as if I will sit there all day and wait for one of them to have time to assist me that I am paying for a service. They need to realize there are options for customers.And I chose to utilize mine.Today I now have a new favorite nail salon.Thank you for helping me find my path there read more

i've been coming here for 4 years now! Kim is the absolute best, if you are looking for someone who will make your eyebrows look the best they've looked come to her! She is very friendly and fast! read more

I have been going to this nail salon since my 15th birthday in freshman year. even that first time they weren't the best but i was young and my dad knew i wanted my nails done so he took me. i've been going there for damn near 4 years and my nails were always pretty. the last couple times i went my nails started to get more sloppy and lazily completed. this recent time i went, i wanted a simple black stiletto set for my halloween costume. once i looked at my nails i realized the nail was very much crooked. it's my ring finger on my right hand. i go back in there to tell them that my NAIL was crooked and this was TONY'S response , "Your finger goes like that, go to the doctor and get it checked out". i was livid. the customer service were so disrespectful and rude. My nails are not symmetrical at all and they look rushed. I now go to a nail tech who takes care of my nails and who listens to me and she's does amazing work. i recommend not going here. read more

Top Nails II - Nail Salons Near Me - Bear, Delaware

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I recently had the misfortune of visiting this nail salon, and let me tell you, it was an absolute nightmare. From the moment I walked in, the atmosphere was colder than an Antarctic winter. The staff at this place has a reputation for being incredibly rude, and my experience only confirmed this! But the horror doesn't end there; the sanitation practices in this establishment are questionable at best, especially when it comes to their pedicure procedures. I couldn't help but cringe at the lack of cleanliness, and it left me wondering whether I should have brought my hazmat suit. Today's visit was prompted by a broken nail, and let me assure you, it wasn't due to my negligence. The so-called "technician" decided to use a paper-thin layer of acrylic during my last visit, and when I questioned it, I was told it was perfectly fine. Now, I'm no expert, but after decades of getting my nails done, I have a pretty good idea of what's acceptable. Fast forward to today when I informed the person who normally does brows but was at the front desk that my nail broke just four days after the last visit. Instead of empathy, all I got was a dismissive attitude and an offer to fix it for the low, low price of 5 dollars. Never mind that the rest of the set was intact - she couldn't care less. When I mentioned that I was just there four days ago, she accused me of breaking it myself, insisting that I must have hit it on something. I tried to explain that I didn't, but my pleas fell on deaf ears. To add insult to injury, the overall feeling I got was that they simply don't care about their customers, especially if they happen to have a different skin color. YES, I SAID IT! I've heard rumors, but today I experienced it firsthand. I will never again patronize this establishment. If you're looking for a friendly place that cares about its customers, DON'T COME TO this salon. Oh, and did I mention my set cost $75? I'm not complaining about the price, but having to pay for a shoddy job that wasn't my fault is simply unacceptable. Save yourself the trouble and find a salon that values its customers and their hard-earned money. Never should people go where they are not welcomed just tolerated!!! This is a better view of my nails. As you can see no new growth. This is a better view of my nails. As you can see no new growth. My nail broke 4 days later this is a new set. Did not hit on anything! My nail broke 4 days later this is a new set. Did not hit on anything! read more

Top Nails II - My nail broke 4 days later this is a new set. Did not hit on anything! - Nail Salons Near Me - Bear, Delaware

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I had a gel manicure - within 2 days they peeled off. I came to get them fixed, which they agreed to do. They told me," I cannot have gel manicure because my nail beds are too oily, I should have an overlay or tips." I agreed to get an overlay and ombre colored. They only credited me $10 for the paint instead of the 30 that I paid Soooo greedy this place read more

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They charge way too much. $45 for a fill? Since when? The quality wasn't that good. I would never go back. read more

Top Nails II - Nail Salons Near Me - Bear, Delaware

the female owner very rude. they overcharged for everything length and and you want just the tips painted and find the ridiculous. the only took 20 minutes to do my full set and ended up paying 70 I DO NOT RECOMMEND THIS PLACE read more

went for my APPOINTMENT this morning I had set LAST WEEK! got there today for my appointment an they told me an hour an a half wait an was very rude an dismissive about it. mind you I only needed a color change!! read more

WORST NAIL SALON!!!!! The did a horrible job on my nails I asked for almond and they gave me more of an oval shape and rushed through my appointment so quick. Last thing they value is customer service and if you send your teen/kid there please be with them cause they'll do anything to their nails because at the end they're getting payed for the service . Like make it make sense why are my nails chipping off after one day??? CHEAP AND CRAPPY SERVICE read more

Top Nails II - Nail Salons Near Me - Bear, Delaware

Love, Love, Love! She never misses. Always my go to for my mani, pedicure, and eyebrows. Reasonably priced and clean. read more

Top Nails II - She never misses! I'm always a satisfied customer. - Nail Salons Near Me - Bear, Delaware

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not recommended at all!!! workers are very rude! i went in to get my eyebrows cleaned up and tried to answer a call and she yelled and kicked me out the chair by putting her hand on me! very racist & very rude! do not go here! read more

They do not stick to appointment times. EVER! You schedule a time and the operator is doing another client and yet you are expected to WAIT until they are done. I sooo miss going to the salon I used to go to a few years back in North Wilm. I live too far out from them now. However, I'm seriously thinking about making the sacrifice and taking the hike up there because this is ridiculous!!! read more

They are great for eyebrow wax-- mine are always done perfectly. Nails are terrible. They don't file your nails even and my polish chipped less than 24hrs after I left. read more

Would not recommend. They tried to make me pay $35 for this..my nephew who isn't even a toddler could have done better than this. Thankfully, they did redo it. read more

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Don't go here. My nails messed up within 2 hours. My appt was Saturday ! They are closed on Sunday. I called Monday morning to complain and ask can i come in on my day off which is Wednesday. The owner told me he would have to charge me. Bad customer service !!! I spent $80 for peeled gel nails that didn't even last a day. And he couldn't even meet me 50/50 to keep me as a customer. This salon will never get my money again !!! read more

Top Nails II - Nail Salons Near Me - Bear, Delaware

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DO NOT GO HERE. This place sucks. 1. Makes me go out of my way to get cash for the waxing services 2. Get there right at opening for eyebrow waxing and waited 45 minutes before I got up and left bc the lady still has not shown up 3. While I was waiting noticed they used cheese graters to remove dead skin from people getting pedicure. Pretty sure that is ILLEGAL!! *only gave one star so I could post this review* read more

I don,t recommend this salon...please do not go here. Customer service is non existent, they don,t care about their customers, after calling and making an appointment for 7 pm, they had me sit for 45 minutes before telling me the person I made the appointment for could not see me and they were getting ready to close and told me to come back another time. After complaining about the situation they told me not to come back to their salon as though I was wrong for complaining that this was poor customer service. read more

I've been going to this salon for more than 10 years. I've been going here so long that I used to get my nails done by the original owner when they were next to the supermarket. It was a great salon then. The atmosphere was much more relaxed, professional and there were no children allowed in the salon if they weren't being serviced. Which is great because when I am getting a manicure or pedicure I don't want to hear or see children screaming and running around the salon, it's supposed to be a relaxing experience. Once they changed owners I would only allow Tony to do my nails. He always gave me exactly what I wanted and he is very creative. Right before they moved to their current location the clientele changed and so did the employees. I continued to go to Tony but the atmosphere was/is horrible. I changed from acrylics to a gel manicure and that's when I stopped going there. It seemed that the other technicians didn't care about their work. They were rude and very sloppy but the wife of the owner gives an excellent eyebrow wax. I stopped getting my nails done there but continued to go to the "salon" for an eyebrow wax. Recently the owner's wife started treating me rude and refused to do my eyebrows. Why....I don't know. Thank God the original owner is back and she only does eyebrows but she still does a phenomenal job. My new nail salon is in Greenville and it is wonderful. No screaming kids, no nasty employees, the clientele are professionals and the staff treat me like a queen. If you're ever in the area try them out the name of the salon is Zyng nails and they have great reviews on Yelp. read more

Not even a week has gone by. Gel lifting on 4 out of 10 nails, this included in the nails they had to repaint from already being chip. Gel isn't supposed to do this. Skip this poor work of a shop. These people don't care about good customer service and the wife is a ceritfied bum. read more

Top Nails II - Most miserable woman in the place. - Nail Salons Near Me - Bear, Delaware

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I wish I can give them a review in the negative! Funny part is I'm still here while writing this because I was kicked out my seat for an "appointment" after waiting almost 2 hrs to get in the chair! My nails are half way done and I wish I could walk out and go somewhere else for them to finish. The reviews on here are lies because I would NOT recommend this place to my worst enemy read more

Horrible horrible horrible The guy tore up my hands they came out not the best he took a smoke breaks while doing my nails did not know what light blue was bc he gave me green made an appointment and still had to wait read more

If you want you nails to look clean, and like they were just done- don't let the guy w the eye brow piercing do you toes or nails. Especially if u can't tolerate the smell of cigarettes considering he went out twice for a smoke while I got a mani pedi. I had to ask multiple times for him to straighten my nails, fix the polish. This is straight up a mature shit. This is the first /'d hopefully, last time I go to the salon and NOT tip the person doing my nails Fucking furious read more

Horrible I had my nails polished with gel nail polish and they started peeling off the same day. I realized as I got home that Peter never used the uv light on them. I thought maybe that the uv light was coming from the heating unit under the desk that they have you putting your hands in temporarily. Then I remember him looking all around the shop so now I think that he was looking for the uv unit but it was being used so he just let me leave KNOWING that he did not do the job correctly. Like most people I do not have the time to keep coming back when the job is not done correctly and I tip too well for scrappy service. I will not be going back!!!! read more

I have been going to this salon for 4 years. Overall the salon is good, I have a specific person for waxing and another for mani/pedi - they're very good. My recommendation to the salon overall would be to be friendlier with your customers, a smile goes a long way. read more

Walked in, one person in line ahead of me, wait time was only prob 5 to 10 minutes, was happy with that. Girl did a great job, full gel set, oval shape. Took her time to get shape right, make sure they matched length, and helped me pick out a color when I wanted to change what I picked. Place was nice in comparison to past couple places I've been to for nails. A different nail tech did play some video on her phone with yelling/cursing while was there, but will be back. I wasn't aware of the issues mentioned, but didn't notice anything while I was there, other than the guy working next to me taking a smoke break while working on the woman's nails. Thought that was unprofessional (and I'm a former smoker, would have been mad). read more

Tony does a great job and is very nice. My only problem is that they don't have the color I'm looking for.

I cant imagine the miserable people who did not give this salon 5 stars!!!!!! Lets start with Tony who is a total gentleman, and his wife who is very professional!!! Everyone in this salon treats you with respect. The girl I use Lena is totally amazing very professional and makes me feel very comfortable every time I go. Every worker here goes out of the way for everyone!!! Overall experience is amazing!!!!! So the reality is if you don't have something nice to say don't say anything at all!!!! read more

Terrible experience. Tried to add all types of extra charges for a basic nail set. Everything from $5 for coffin shape to $10 for a clear top coat. The nails were lifting on the edges before i even made it home and in general she did a very poor job. Not worth going again. read more

Their getting worse everytime I go.Looking for another place they don't pay attention to what their doing always talking or looking at Asian shows on their phone. read more

Wouldnt even give this place 1 star. I went here to get my nails done for a special event the next day. I got a full set of acrylics and a pedicure. Pedicure was mediocre , looked like my little sister did them and the polish barely showed up. As for the acrylics I had asked for ombre. I'll insert a photo of what I asked for VS what I received. I paid $47 for these acrylics and the shape was so wrong. The shape on both hands didn't even match, they were different lengths. All I asked for was a coffin shape. The ombre didn't look ombré whatsoever. It looked like french tip nails. I went to nail care systems after this place to get them fixed & reshaped. They did a MUCH MUCH better job for $18. I came back the next day to complain after seeing my nails in daylight & saying it wasn't ombre and looked nothing like the photo. The lady said that it was ombre and that she didn't see anything wrong with it. The owner then said that the photo I used for reference was a "clear nail not ombre" and it clearly wasn't. Never again. The pedicure was $20 + the acrylics was 47. In total I paid $67 for a half ass job. DONT COME HERE IF YOU WANT GOOD NAILS! read more

I used to go to Top Nails II all of the time for gel manicures and pedicures but then I moved and it was too out of the way. I was recently in the area and decided to stop by and get a gel manicure. By that night the polish was already coming off one nail so I drove back there the very next day to have it fixed. It has been two days since I went to have them fix it and the polish is peeling off four of my nails. On top of that, the paint job was sloppy and when I asked him to cut my nails he did, but he didn't clean them up with the file so I had sharp edges. I asked for him to fix it and he did one nail. One. Not only is the polish peeling off already but I could stab someone with the edges of my nails. read more

I had a dispute over the total price & instead of trying to resolve it this miserable woman snatched my credit card & just charged whatever she wanted then when I refused to sign she would t give me my card back!!! I had to call the police! Before the police got there my husband arrived who she knew she couldn't bully & he snatched my card back! She needs to be locked up! read more

Horrible wait, rude staff, rushed through my service. Gave this place a second chance and Was highly disappointed

I gave this place another chance! And I'm done giving chances! These people can't help but to be rude! I called ahead... got there 2mins later. I got a pedicure. The ladies that do feet always do a good job but don't know much English. Now it's time for my nails. A lady tells me to sit next to the both as the guy was finishing up, i had an issue here with designs before. The lady is done i sit down and the guy tells me to move back over as they don't do designs "here" ok. The lady before me just had designs and the other lady showed you designs and sat at another nail techs station. So.... Does this particular booth not do designs? Or does the salon not do salons? 1. Ask me how i plan to get my nails done today. 2. Why am i sitting here and not receiving an update. I sat there for 12mins. No one said we would be right with you the guy took someone else and did their nails while i sat and watched. I asked.... Excuse me what am i sitting over here for? He spoke in his language to everyone else. After 3mins no one still answered my question! I paid for my pedi and left! I'm done going back I'm done trying this place is rude and too expensive! $15 for eyebrows read more

I recently went to Top II nails last week, to get my eyebrows done. The technician did a sub-par job on my eyebrows, by making them way to thin. Before she began working on my eyebrows, I told her that I wanted to keep them thick, and I showed her a picture of how I usually wear them. She agreed to keep them thick and proceeded with the waxing. During the wax, I told her that the wax was way too hot and she was burning me, but she ignored my request to cool of the wax before putting it on my skin. After my eyebrows were done, I told the technician that I didn't like them, and I requested a partial or full refund. The technician again ignored my complaints, and another employee told me to talk to Tony. As I was trying to explain to Tony in a professional manner, how I did not like my eyebrows, he continued to tell me that they are fine and they were not thin. After using a more persuasive and assertive tone in attempt to assuage the situation , Tony gave me a full refund, while yelling at me to never to come back again. Having been going here for over three years, I was appalled at their behavior. Top II Nails is the epitome of poor customer service. I have never been to a store where someone had a complaint and their managers solved the issue by telling them not to never come back to their company. Having an academic background in entrepreneurial services, this is up most heinous way to treat your clients. If you are looking for excellent customer and quality services do not go to this salon. read more

I know there was some controversy surrounding this salon, however i received two recommendations to go here for eyebrows. It was pretty nasty out yesterday so it wasn't full at all and I was told to go straight back, thankfully before the lady started I asked if they took cards and she replied cash only. So I had to drive to the ShopRite in the shopping center to get cash. I was a little annoyed, but only bc I didn't see any sign that stated that and had I not asked before hand then it could've been an awkward situation when she was done. Any way I get the cash and come back and there's a lady getting her eyebrows done, (now I must say the older lady who was doing the eyebrows yesterday was very meticulous so it took a little longer than it usually does for an eyebrow wax. ) so I decided to wait. More than halfway through my wait another customer comes over and waits as well. So when the customer who was in the chair was done I got up to go next and the lady actually pointed for he lady behind me and said she's next. I'm not sure if she was sitting up front or getting her nails done whatever the case may be she definitely was not over there waiting with me the whole time. If the other lady had not insisted I go first I would've had to wait almost 30 mins after I already waited a little over 15 mins. I'm not sure if this was an honest mistake or of she knew this lady but it didn't sit well with me, especially since that's one of the issues mentioned in the story that's been circulating. As far as my eyebrows go, the lady did a great job and was very neat. Lastly when I went to pay the $8 with a $10 bill she didn't offer change. Even though I was going to say keep it, it was rude to assume she was entitled. All in all, she did a good job but the atmosphere and my own experience might prevent me from coming again soon. read more

Poorly managed operation with little concern for the customer. They are slow to greet you and actively ignored my needs as a customer. I had to insist someone begin a pedicure after soaking for more than 30 minutes! As customers left the employees spoke to each other in another language and laughed at the customer who'd just finished paying them. Spend your money where you're appreciated and reward good people. read more

I called at the start of the week (Monday) to confirm the days that Jen, the wife of the owner would be in to get my eyebrows done. They said she would be in on Thursday all day, until closing. I come in around 6:00. She is sitting in one of the guest chairs, with her feet up on the manicure table, with her legs wide open, doing nothing. She sees me (I am a regular customer of hers) and I told her I can't to get my eyebrows done. I sit for about 15 minutes with another girl, who was also waiting to get her eyebrows done. After waiting, the other girls asks her if she is working and she says "yes, in 10 minutes" We wait for 10 more minutes and she gets up and says "I have to leave to pick my kids up- come back in an hour." WHY she would say in 10 minutes and then say she's leaving, when she was sitting doing NOTHING when we arrived, beats me. Worst part: I come back in an hour, and I was told she wasn't coming back for the rest of the night. She acts like she is super important and WE need her. Sad, because she just lost a customer who religiously went every 2 weeks. Ladies: find another eyebrow place. read more

I have given this nail salon multiple attempts in the past three years. Aside from the most common problem in nail salons being technicians speaking in their own language in front of customers who do not understand and improper sterilization practices, their service is also subpar. Most of the time the gel polish peels off within days of getting nails done, which I have noticed is technician dependent. My biggest concern and the reason why I will never return to this nail salon is unfair pricing. I am going to a baby shower tomorrow and wanted to get my nails done. I opted for a simple manicure as I was planning to return next week for a longer lasting gel manicure because my birthday is coming up. I decided that I would get my nails painted with 3 different color nail shades of blue. One shade per nail, alternating between nails. The nail technician told me because I'm using 3 colors, even though I am using 1 color per nail, he would charge me $3 more. I insisted it would still use up the same amount of nail polish and barely any more time than usual. I questioned the fairness and validity of this, he told me it's in their policy. I requested to see the policy (since they have many other rules printed out and posted on walls throughout the salon) and he said he doesn't have it on paper but it's a policy. My concern isn't about $3. It's about the fairness of this situation. Interestingly, while I was picking out colors, another customer came who wanted a manicure as well. She wanted a more expensive option. I presume he made up a policy to get me out of the store so he could make a more lucrative sale. Never again. read more