Walked into this place for the first time and was excited. I waited for about 20 minutes and no employee came to talk to me about anything. There were only 2 other customers in the store and multiple employees and not a single worker even acknowledged me. If you want good customer service don't come here. One of the worst experiences I've had. First and last time I'll ever walk into this place. The inside was clean and I can't complain about that. Wish I knew their prices but I guess I'll never know and never want to know. read more

i love this store always stocked and decent prices only thing that i hate about this shop is the greasy haired asian guy always mad when you ask for prices... i wouldn't be asking if yall had prices on them! lose the attitude it's your job. i've dealt with him last 2 times with his attitude won't be as patient next time. could of had 5 stars read more

Usually experience great customer service from this shop, however Nicole was very rude. Hoping it was an off day for her, but it was not a good experience at all. read more

My main shop for all my Magic needs.. I've been going to TDK for many years and the staff always provides great customer service.. They buy cards and give you good value for store credit.. Don't bring in bulk because they most likely won't take it.. I use Facebook messenger for my lists and the list is usually complete within 24 hours but I know they get a lot of lists and host events so sometimes it takes longer but they always let me know the total and what they had and didn't have. Also if they had other versions and if they were ok.. Also if you leave a list they have minimums for bulk card prices.. Also have an idea of how much it's gonna cost so you don't get surprised at the price when you go to pick up the list.. Having proper shop etiquette and knowing how the shop works leads to great interactions.. read more

Found a great shop right by where I was working. I got off a little early from a job when I was in the area about a month ago. The shop has all the staple TCGs. MTG, Pokémon, Yugioh, Etc. I went in for some MTG singles and maybe some boosters. I found they had a great selection and ended up getting a bunch of stuff that wasn't on my list because the shelf had a lot of stuff I wanted. They were very helpful as was helped by two people. Both ladies were very nice and grabbed everything I asked and were apologetic when they didn't have something in stock(which I totally understand, I'm just happy to get whatever is there). I came back again since I happened to get another job in the area. My experience was the exact same. This time I was helped by a gentleman who grabbed all my singles and again apologized when they didn't have something(which was only one on my long list). I will definitely be returning anytime I'm around the area. It's a great shop and from what Yelp says it's Veteran owned. As a grandson of someone who served I loved supporting veteran owned businesses. read more

Hi! We love Top Deck Keep. The staff are super friendly and knowledge, and their inventory is amazing. A special thank you to Aria. Aria is always helpful and takes the time to chat with us and offer guidance. Thank you! read more

Great shop with lots of products for many different card games such as Magic the Gathering, Pokemon, Yu-Gi-Oh, Lorcana, Digimon, and One Piece. Very nice staff with great service. read more

I came Here with my 11 year old looking for Pokémon cards. The customer service was horrible and on top of that they are way over priced. Far above TCG player prices that didn't add up. Greedy establishment. We won't ve coming back. read more

They are an amazing staff and store, they have a great selection of card games, miniature games, RPGs and everything else you'll need to play them at a great value. If you have any questions there's always regulars and staff that can teach you play and most are always friendly and happy to help. Support your FLGS! read more

Went in for a digimon booster box employees were rude asf go to GMI games they're better and nicer. The atmosphere was not it. I get it you're the only card store in the area and it gets packed, but just cause you're stressed out doesn't mean you have to take it out on everyone else. :/ read more

This card shop is one of my favorite places to go to. They always have the best selection for the best price. There is no store like it. The staff and service are amazing. Auriea and Mike are just a couple examples of our favorite staff. They are so helpful and kind. We always leave with amazing deals and smiles :) read more

Great prices, knowledgeable staff, George always takes care of me! Their staff specializes in most TCG and they have a freaking Magic the Gathering content creator and Mythic Invitational competitor working there!!! http://www.twitch.tv/nessameowmow read more

Top Deck Keep - Nessameowmeow - Hobby Shops Near Me - Riverside, California

I'm not sure if the employees just entirely lack social skills or if they're just incompetent as hell but it's wild to be able to walk around the entire store and not get acknowledged i felt like knocking stuff over just to make sure i wasn't invisible. I intended to buy a precon commander deck and they had a good selection but i was so uncomfortable i just left. I hope to come back and catch them on a day where they're interested in selling to customers but if i turn out to be invisible next time im there i'll more than likely just start helping myself to things read more

My boyfriend and I got into TCGs about 2 years ago and have been going to Top Deck Keep since they were at their old location. Everytime we walk in, the staff is always willing to answer our questions, which makes it a great experience. The prices are always good, especially if you're pre-ordering new sets. They have a great selection of Pokemon, One Piece, Magic, Yugioh and some smaller games. If you're in the Riverside area, this is the LGS to go to read more

The selection here is great and I used to enjoy coming here but honestly, the customer service is absolutely terrible. I was walked past several times by different employees and was treated like I wasn't even there. Maybe it's because I just look like a normal human being and not like the "normal lot" they're used to. To top it off, I was looking at some of the cards they have behind the glass and a couple of the people over in the "tournament" area I assume said out loud "what are they even looking at?" and I looked over and they were just staring at me. The feeling here is so amazingly welcoming. /s After today, I definitely won't be back. Sad because their selection is so good. Guess I'll just have to be bad and stick to Amazon :( read more

Came in for some Pokémon singles and was greeted and helped right away(believe his name was Erik?). Came out of my way to come to this place since I remembered all the help they provided at their old location when I was trying to get into PTCG League. Great selection and priced right. Highly recommend to anyone looking for collectibles. read more

Top Deck Keep - Picked up Donphan, Zekrom, Mewtwo, Xerneas, and MRayquaza. Thanks for helping me complete the set! - Hobby Shops Near Me - Riverside, California

I visited the store with my 4 year old daughter to sell some Lorcana singles after a recommendation from a friend. I was quickly greeted by a member of the staff who was eager to help me out. While he was appraising the cards I browsed the store with my daughter who was excited by all the Pokémon stuff and the couple of Squishmellows. One of the other employees was kind enough to give her some large Pokémon cards with her favorite Pokémon Pikachu on them and she was over the moon. All of the staff that I interacted with were welcoming, the store was very clean and well kept, and they took the opportunity to give a kid a special moment. This place rules. read more

Finally a card shop with employees and owners who actually smile and talk and Acknowledge their customers who spend a lot of money and also very real and fair pricing weather selling to or buying cards from customers. Also they were kind enough to give me free top loaders for spending my hard earned money with them! Thank you please keep it this way! Also clean store and nice shelving and retail design not old and sloppy! read more

I've been going here for a little over a year now and this store is great. I've waited years for a card shop to open in riverside and when I found out about this one I was excited. Over the time I've been bringing my business here they have improved the store more every time I go. They have employees for every tcg or item in stock and they are very knowledgeable on said products. They also have weekly tournaments for Pokémon, Yu-Gi-Oh and Magic. I highly recommend you bring your business here, they won't disappoint! read more

Is ok customer service a thing here? notice how i said ok and not good or great. it's ridiculous how long it's takes to get some help , better yet acknowledged here . Never have i felt more uncomfortably rushed and unwelcome , was my first time walking in and the last . you would think the people who share the same interests as you let alone WORK at this place would treat you a little better . 0/10 do not recommend! read more

TDK has been the best gameshop around with the largest selection of cards for a lgs with the friendliest and most helpful staff of all time! They have truly made myself and others feel well at home, becoming a welcoming home to unwind at even after a long day. Frank is by and far the the biggest smile and friendliest one of the bunch, infecting the other staff to not help but smile urging them to do all they can! Eric is the most efficient and quick to give advice for those looking help in a pinch, and great community leader for the games he is also directly involved in! Spencer one of the big brains of the store, knows all or at least can tell you the exact person or resource to turn to that will help you out the most, with a lighthearted jovial attitude to go with! There's Noelle who will go out of her way to teach how to play Pokémon, sit down and play a game or 2 with you so you get it, introduce you to the community, and go out of her way to research and show how to make a deck! And the many others who all deserve to be mentioned and praised. TDK is the family you want to keep coming back to see and a business that's as invested in you as a guest as it is its games! read more

Overall, Top Deck Keep is a good collectable shop. The prices are fair and the various different items allows for a lot of different collectors to come in. The workers there are friendly and offer a sense of familiarity and comfort. There has just been a couple times where I've been standing at the cases and minutes will pass by before a worker approaches me. read more

This place is clean, always great customer service from all of the staff. Would highly recommend this place to anyone looking for game supplies, cards, or a community place to hang out and play. read more

Such an awesome Store I went in yesterday to buy some Pokémon Cards and I have been so impressed but the staff and the inventory that they have I had to make a review Every time I go in the Staff always goes above and beyond with helping especially Jim. Jim was so patient with us when we looking at all the cards and answered any questions we had, he had such amazing customer service and was so polite it's rare to find that now a days I was very satisfied with my purchase and you should go check out and support the store. read more

Ordered the pokemon tcg classic from them, very fair priced and product was in perfect shape

Top Deck Keep is by far the best card shop I have ever been to. The staff are very polite and ready to help out any way they can. If you have questions regarding a deck your building or what the current meta's are, they are happy to help. I am primarily a MTG player, but they have a huge variety of different TCG's and warhammer selections along with DnD campaigns. They even have Funko pops if your into that. They have a huge selection of MTG, Pokemon, FnB, One Piece, Lorcana, DBZ singles to choose from. Their price is fair and based on TCGPlayer median prices. They even give a discount for veterans and healthcare workers. The shop is extremely clean and smells great despite the amount of stinky nerds hanging out playing all day (me included). Top Deck has a ton of daily events so if you are looking for a new home to play your favorite games, this is your shop. I have no complaints or bad comments to make. What makes this shop so great is the owner. Jeff truly loves TCGs and thrives to make this a home for all nerds out there. He was the one who got me into playing MTG. Walked into the shop one day after work and was looking for a new hobby to sink my teeth into. When I walked into the shop I was greeted by Jeff (Who at the time I didn't know was the owner at the time) who began talking to me and asked me what I liked played. He broke out some starter decks and proceeded to teach me how to play. He spent about 2 hours hanging out with me and teaching me how to play MTG. You don't get this type of service anywhere else, trust me I've tried. Give this place a shot, don't listen to the few negative reviews. I have never seen a bad interaction with any of the staff. This place is amazing. read more

I came in on a busy day with my girlfriend looking for Pokemon singles to complete a few deck lists. Being new to TCG in general the atmosphere was a bit intimidating but we were quickly helped by an associate named George. He took our massive list of cards and did his best to find everything we were looking for, all while answering questions from other people in the store. He was very kind and showed no annoyance to our mistake of not writing down the set name for the cards we were looking for. We are very appreciative of this display of amazing customer service and will definitely return to Top Deck Keep to be part of the community. read more

Top Deck Keep - Fat stack of cards... Thanks George! - Hobby Shops Near Me - Riverside, California

Let me get to it straight 1. Prices are very reasonable. Some items not. 2. They buy cards very low balled took a 220$ card got offered 150$. 3. Some people are really nice makes you feel welcomed for the most part there is a lot of ass holes. I like coming here due to the fact I know I will find what I'm looking for but I would definitely rate a 5star if they were just better staffed I avoid this place if I'm not ready to deal with someone rudeness. read more

Amazing place for all your TCG needs! Friendly service, good prices, and a great place to sell your cards and get some in store credit for any sealed product. read more

I took my son there as he was getting interested in Magic the gathering and we were looking for certain cards to make his current decks better. After asking a few questions regarding what would be Best for a certain deck he was making, the person helping us basically brushed us off and recommended a box with two decks in it. Based on his recommendation we bought it but when we got home and opened it my son realized that he gave us a very basic starter deck. We explained to him we already had decks built and it seemed like he just basically pawned off the cheapest least helpful product he could to get us out of there. I will no longer bring my business there as it took away some of the excitement my son had as a 10 year old looking to learn to play.. read more

What happened to this place? Pandemic aside, there has been a clear change in the direction of the business. The customer is no longer valued and the intimacy of a small business that is family friendly is gone. The prices have become obscene and set to opportunist values. If you are a parent or an enthusiast I encourage shopping at Target or even Frank and Sons. At least there you'll pay a fair price. Most recently one of the young adults representing Top Deck Keep attempted to poorly explain to me how demand and supply work... I feel slightly obligated to drop off one of my old college books to help him grow as a business leader. On a positive note, the Pokémon gym leader at Top Deck Keep is a genuinely amazing guy and is super knowledgeable. As well as the older heavy set guy that used to work there(?). Both of them are wonderful and have amiable personalities. read more

Top Deck Keep - Ash Ketchum. - Hobby Shops Near Me - Riverside, California

Great overall place. Great cards and funko pops. Good prices . Employees are knowledgeable and friendly.

This is hands down the best card shop in the IE. Bold statement, I know, but this shop lives up to and deserves that title. I've never come into this shop and not been greeted or felt welcome. I've done events here such as FNM and 2HG as well as play Commander. Top Deck Keep has an amazing atmosphere and a knowledgeable and friendly staff. I've read some reviews on other card shops about inappropriate behavior whenever a female is present is in the store and I can confidently say Top Deck Keep is not one of those stores. Everyone is treated with the same respect and common courtesy regardless if you're new to the store or a long time patron. I'll continue to come back to Top Deck Keep and I'd highly recommend everyone to come and check them out as well. read more

We got to organize our @pokemon cards at @topdeckkeep Ian was so helpful!!! He showed us how to find the value of our cards and how to keep them safe. He also showed us The Rare Rainbow cards!!! Thank you so much for being so nice to younger players read more

Top Deck Keep - Top Deck Keep customer service - Hobby Shops Near Me - Riverside, California

My brother is home from college for the summer, and he has gotten me completely obsessed with Magic The Gathering. We are frequent visitors of Top Deck Keep. Everyone here is friendly and helpful. As a newbie, I easily get self conscious going into a store like this, but every single person here has ALWAYS been so welcoming. They're also very speedy with all our deck list requests! Can't recommend this place enough. read more

Do not trade mtg cards here. Came with a foil jeweled lotus worth $75 trade in value, estimated worth of $122 and a stack of rare cards all worth something and offered me less then $71 for all. I understand its a business but id rather go to my fav lgs in Moreno Valley and actually get the trade in value of those cards. Not lowered because I dont want store credit. Good for buying but absolutely terrible for trade ins read more

Great Card shop with great prices. They carry MTG, Pokémon, flesh and Blood, and they are starting to carry a bigger variety of sports cards. With no other existing LGS's around this really makes it the place to be in the Inland Empire to get your fix for TCG cards. read more

This place was incredibly clean and well stocked. The staff was amazingly informed and super pleasant. I had never been here before so I wandered around cluelessly until someone asked me if I needed help and I explained what I needed. Their system is organized and you can order cards through their Facebook to speed up the process. I had to come in twice because I had forgotten things and they were wonderful about it, even letting me have a card I was looking for for free! They have many cards sold out other places and are well stocked on accessories. read more

Very good Pokémon cards pulled a rainbow nessa! I'm actually going back tomorrow lol! thank you

Awesome spot for CCGs they have most of them like Dragonball Magic Pokémon etc they also buy cards for a fair price. Come here to sell my magic cards. read more