Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

By far the worst and most greedy company I've dealt with. I canceled all services on the 3rd of the…read moremonth, even though my billing cycle ran until the 21st -- yet I was still charged for the entire month. On top of that, they had the nerve to charge me for not returning the equipment, even though the equipment is built into the apartment and cannot be removed. The apartment management even confirmed that it must stay because it's integrated into the unit! It's ridiculous how much money this company tries to squeeze out of people. I avoid AT&T at all costs, but I had no choice because the apartment came with it. I didn't want this service to begin with, and now I'm being charged for things completely outside of my control. Unbelievable.

DO NOT USE AT&T!!!! I had just horrendous problems throughout my whole time with AT&T. From being…read moresold phones that did not work to being charged for an entire month of service after the account was cancelled. The customer service is horrid if you can even get to talk to a real person. DO NOT USE AT&T!!!!! USE TMOBILE!!! I'm much happier now with out my outstanding service from them, especially a billing department that knows what its doing.

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Came in for a screen protector for mine and my husband's phones. Friendly staff and super easy…read moreprocess! Thanks!

Wife and I were in serious need of new phones, still having our iPhone 7s from years ago. They are…read morequality work horses, but was time to retire them and get new ones. Wife did the research and found an unbelievable deal with Verizon. It just so happened we were in Austin that weekend for the holiday, and since the store is just a quarter mile down from us, we figured why not check it out. It was Saturday around 5pm. The place was packed. Parking is difficult, considering the size and location, but there is a parking garage just on the other side. I dropped the wife off to get in line, and was about to enter the garage, and then she called me, and said someone had left the Verizon parking lot, and the Retail Specialist, Anisa, helped hold the spot. Talk about the first positive customer experience. So, Anisa was very nice, and asked us a few questions. Wife discussed with her what we were planning to do. We had a couple iPhones with another carrier, and she had an old Samsung Galaxy with a different carrier. We were looking to trade in and trade up as much as possible. After that, Anisa did an amazing job of showing all the options for plans as well as newest phones, discounts with plans, and the trade in discounts. I must say, I was absolutely amazed at the deals, and considering I already have an iPhone 12 5G with Verizon from work, I know the quality of the cellular service, and why I was happy we were here instead of the other carriers. There were so many deals and so many options, the wife and I had so many questions, especially since they had great deals on watches and tablets. My wife always wanted a watch, and let's just say my old iPad v2 isn't working much anymore. She was excited to finally get a watch and me the new iPad. So, onto the phones. After review of all the values, and the wife and I talking back and forth, and getting nowhere, I notice Anisa listening patiently. I looked at her and asked what she thought. She asked my wife a number of questions about her phones, the Galaxy and the iPhone, and how she used them. She did the same with me. She then recommended options. We went with the latest and greatest iPhone 15 Pro Max, a standard iPhone 15, an iPhone 14, an Apple Watch, and an Apple iPad v9. Once it was all done and decided, Anisa worked her magic and provided the pricing, which was fantastic, especially the discounts they were able to do. The deal was absolutely unbelievable compared to what we were paying for just the three old phones. The set up was a little challenging, to say the least, since I had to contact our previous carriers to transfer the phones. One was easy since it was a larger established one, but one, a smaller low budget monthly service provider, made it so difficult, as has always been the case with their customer service. I had to call multiple times, and still had issues. Anisa was so patient, and even took over and called our service provide while multi tasking with Verizon on the other line. It was finally all transferred, then phones and other items came. It was 7pm and the store was closing but Anisa was focused on not rushing and making sure we walked out happy and satisfied. Some of the other staff had to wait as well, but all were patient and understanding. The best part of this deal was not the $$$$$ savings, but the outstanding customer service. We had to return the follow Monday to iron out some items, and return our old Phones. Unfortunately, Anisa was off for the day, but she still answered my text and connected us with the manager. Gold star service for first time customers... amazing. Elizabeth, the manager, helped us and answered all my wife's questions. She was very patient and helpful. She set up our trade in phones, to make it easy to drop off at UPS, set up my wife's watch, and my iPad, and answered all our billings items. As I've said before, and as many of you know that follow me know, it is not just about the deals, or quality of meals or products, but the service. These days it is hard to find good service, which for me is most important. Anisa, Elizabeth, and the entire Verizon staff were all top notch customer service. I will be back for future needs, and won't feel anxiety like with past carriers when having to deal with horrible service. I now can walk into a Verizon store feeling happy, knowing I will be treated like their best customer, as they do with all their customers. Recommend Verizon for anyone looking to switch from another carrier. Now when someone asks me about my phone, and am happy to start with, "It's my Verizon!"

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

Digital Touch Systems was amazing to work with. We used their product multiple times for a reality…read moreshow we were shooting with all over the country. They were always incredibly prompt and helpful. Anytime we had a crazy request, somehow, they were able to make the right program for us. We used their digital touch tables as well as the 47" digital touch screen TV. Both were amazing products. Don't know what we would've done without them!

Highest quality touch screens. Amazing software development team for interactive software.read more

I purchased a phone from them and everything worked amazing! And I got service from them tooread more

My phone was complete toast--I wasn't able to boot it, the display was damaged, the motherboard was…read morecorroded, and the phone had severe water damage--but they still managed to fix it and restore the data; they even replaced the entire body of the phone, the display, and the battery for a very reasonable price. I'm eternally grateful to them for fixing my phone and restoring my data. They did excellent work and I highly recommend them!

This store is great! The two ladies that helped me were fast…read moreand extremely helpful with my iPhone swap! Thank You!!

No customer service omg. They don't acknowledge you when you walk in. They don't give you lil…read more"we'll be with you in a moment" type of updates. Went in for the tmobile Tuesday item and was waiting about 20 mins until I overheard them talking to the current customer about the promotions in how t mobile don't offer those to third party retailer. I just left. If they are going to lack customer service skills and if they know people are going to be coming in for the items they should just put up a sign or just say it immediately after greeting people. Heck the customer was more apologetic and saying sorry for the wait than the actual employees. They never apologized for the wait or anything. They need some training