Hugo was very helpful. I had a very easy issue to handle, so he addressed it swiftly on my turn…read more Store is very open and felt calm despite having many customers.  They were adequately staffed, so no one was impatient while waiting.  If you need a phone case, they easily have over 100 to choose from--many on the Wall 'O Covers and some locked behind glass (not sure why). Signage for phones and accessories are very clear, as are signage for promotions. Space between phone tables is great. Families can gather around Apple phones while others are at Samsung, and they won't run into each other. When you walk in there is a lot of unused store space that allows many customers space to wait. Overall, this is a very good T-Mobile location.

They had the best service & range for me. My wife said her…read moreApple phone had issues. I told her it was her phone. So, we changed service. Anyone married knows exactly why this happened. Happy wife, pleasant life. ( it was her phone) and we still changed.

I feel bad for the employee at this store. AT&T needs to give their workers more hours and staff…read moresupport as one employee had to work on many issues and customers by himself on a Friday night. I hope he is being compensated fairly by the company as no single employee should have to deal with this. I want to add when the employee finally got around to helping us he was super helpful and got us out of there in a fraction of the time we waited so this review by no means is indicative of how well the employee helped us as he did the best he could with the help he had.

Pro tip for Manager (Uri, I believe) - if it's iPhone launch day and you show up to work to see a…read moreline of customers waiting to give you money, it might behoove you to TELL THEM YOU HAVE ZERO UNITS. Yes, zero iPhone on launch day, but no sign on window, no "I'm sorry but...." and no hint that you can't help a potential customer. PS: Don't let the AT&T website lead you astray, this location does NOT open at 9am on weekdays. Bonus points for A) starting the day by hiding in the back while your single other employee helps the 4 waiting customers and B) keeping any of the rest of us prospective buyers from visiting the other AT&T retailer just down the street who DID have stock until 5 minutes before I arrived and then sold out. Big thanks on that one.

False advertising their promotion. I saw their Ad on Facebook marketplace about a promotion for…read moreiphone 11 and when I went to store, it was all a lie and she changed what she said and pumped up the price!

Carlos and his team were phenomenal…read more Yoli and Carlos were not only able to help answer all of my questions but were able to get me fixed up and out of there in less than 5 minutes. I'll definitely be coming back after the service I received today. Thanks y'all!

I created a Yelp just to give these guys 5 starts I had a issue with a phone I just bought (water…read moredamage) and they did everything they could to help me out and got me set up with a new one for a great price using some cricket computer magic.i highly recommend

Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

I brought my S5 in last Thursday with a cracked screen, today id Friday and it is not fixed. This…read morewas just a cracked screen, they broke the LCD Display trying to change the screen, since Monday I have been told it will be ready today and they will call when it is ready No phone calls returned. I have been patient, today when I called at the agreed upon 5:00 P.M. deadline for a new phone or the repair completed I just got strung along again. and they were argumentative and uncooperative. There simply is no reason for this type of customer service.

This company is NOT recommended. They have a google voice telephone number and never answer their…read morephone. Go by there and whatever they've advertised isn't any longer available (or they never had it in the first place) Their sales people are very deceiving. BAD BAD place for buying wireless I think,