A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

Came here despite the single 1 star review and I'm glad I did…read more I had a very specific job: move over an old HDD PCB along with a BIOS chip that requires some soldering. They did it in about an hour and charged me less than what the "more reputable" shop downtown quoted. Best part is, the HDD now powers on and I can rescue the files that I thought were lost!

Quick cheap real technician out in 30 minutes This business…read moredoes technical repair & service. No frills.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

I was told to go here by Samsung simply to be told that cosmetic scratches voided MY 3 months old…read moreSamsung Z Fold 6. Instead I have to pay $250 to get a refurbished $2000.00 phone. The customer service sucked, he didn't even tell me what was wrong with the phone or offer any type of diagnostic. He seen the scratches and shut down giving any advice or suggestions.. I will call Samsung and give them a earfull. I'm a customer experience manager and if I were to ever hear of one of my associates giving this type of half hearted effort to ANY CUSTOMER, they would be reintroduced to a training class.. Whoever replies to these comments, please miss me with the copy & paste response. Tell how your associate could have made this experience much better. IF you can't do that, don't embarrass yourself with a copy and paste reply.

TWO THUMBS DOWN!! WAY DOWN!! MISERABLE EXPERIENCE!! WORST…read more"NON-CUSTOMER SERVICE" POSSIBLE... I called the anderson location with a concern with a "Swolen-dangerous" battery on my Samsung Galaxy A14 phone. I spoke with a Really Rude/Bossy employee named Myra that was so hurried/rushed and inconsiderate that I was reluctant to drop off my phone. I am handicapped and had trouble finding the battery so since she said they had only One left in stock, I decided to drop it off that day. When I showed up at the store, she was even More Rude and inconsiderate and whenever I tried to ask a question about turn around time, ie she cut me off and derogatively called me "Boss"!!?! She quoted me a price and I asked her if she needed my pin # and she rudely cut me off again and replied "Boss, I'll get to that". They made me feel miserable and like I felt like I should feel honored that they got to work on my phone. There are dozens of these types of business out there, they aren't special...if my caregiver who dropped me off had more time I would have found a different store to give my business to. She was in such a Hurry that she didn't bother to get Anything but my last name and cell phone number. No address/email or physical/no first name/when I asked if I were in the system, she just kept bullying me thru the sale. When I asked for a physical receipt or even an emailed receipt, she replied, "You don't need one, we have cameras everywhere!!??!". HUH!!?! that makes Zero sense. Expecting someone to leave a phone with a complete stranger-for all I know, she's a convicted felon and now has my pin # and access to All my banks, private stuff, ie. THAT'S ABSURD. My caregiver was in a hurry, so I left the phone, but then decided after about 30 minutes that this was Not a good idea, at all. So I called the store back and asked to speak to a manager. I got Jimmy on the phone and he was equally Unhelpful. When I told him I was just going to come pick up the phone,he gave me a text message that looked like a kindergardener wrote. I emailed "Support@ubreakifix.com" Three days later I still had not received ANY reply so I called their customer service phone number. I spoke with Eric from Asurion/LG premium care plan and he just made countless excuses saying that was not his department!!?! I filed Another FORMAL COMPLAINT but was told they would not get back to me till around Tuesday. HUH!!?! I called the store when my phone was ready to be picked up to make sure I could get a receipt after I Paid for the phone and Jimmy said yes. So I went by to pick it up and asked for Jimmy after All this aggravation to make sure I was in fact going to receive a receipt after payment. He was Very Rude, and unhelpful and told me the counter clerk could help!!?! ZERO/WORST/MISERABLE CUSTOMER SERVICE AND EXPERIENCE POSSIBLE!! God bless All and Happy Memorial day weekend

Totally in awe of the service & price I received from John & Kelby. I have a system file hogging my…read morehard drive that I could not access to clear. They had it fixed up in less than 45 minutes. I highly recommend the services here!

Once again, Frankenstein Computers has done an excellent job for our church! I took a 3-year-old…read moreDell OptiPlex 5000 SFF desktop computer in for repairs on March 2. John Cloud diagnosed a failed memory stick (oh no! they cost so much now!). I supplied an "extra" memory stick from one of the other computers at our church and John continued the repair diagnosing and fixing some particularly nasty software errors that had resulted from the initial hardware failure. All of our installed software now works reliably again! Great job! The machine was back in service on March 5 for a very reasonable repair cost! We will continue to use Frankenstein Computers for all of the repairs that are too complicated for us locally. Neil Howard Cedar Park First United Methodist church

I was totally at a loss to set up new Apple devises, so went to Austin MacWorks. Albert…read moreSolved everything!!! He was ever calm and patient and entirely successful!! He accomplished everything I needed and was truly a paragon of patience!!! Couldn't be more grateful!! 5 star service all the way!!!

Keagan was very knowledgeable and quick when I needed help removing duplicates and backing up…read morecontacts from my company owned and managed iphone. I will be back and report 5 star service!

We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

They are clowns. They didn't keep their commitment on when my computer was going to be ready. The…read moreowner called me entitled. Not a good way to speak to customers and I didn't get my computer done. DO NOT USE THEM. THEY ARE HORRIBLE. Juan, I see your comments below. You all said you would have it ready and did not keep your comment and then treated me poorly by yelling I was entitled. You all lied to me and then called me names. NOT OKAY. PS potential customers - they give a discount for good reviews that is why they have good reviews. Don't be fooled this owner and his team lie and dont do good work. PLEASE DON'T WASTE YOUR MONEY. Go anywhere else.

In take and assessment was quick & easy. Went in to have front and back glass replaced on an…read moreiPhone. I was advised it would take about 90 minutes but the completed in about 60 min. Only downside was the condensation of the parking lot. Huge pot holes that were nearly impossible to avoid.

No crack on my screen, yet touch screen refused to function. They fixed it like brand new in less…read morethen a hour! Friendly and fast. Give these college hunks a fat tip.