Utility Keystone Trailer Sales, Inc…read more
Subject: Official Complaint: Extreme Misrepresentation of Inventory by Sales Representative Tom DonwartI am writing to formally lodge a complaint regarding a highly deceptive sales experience involving your representative, Tom Donwart, and a 48-foot trailer advertised in "excellent condition" with a recent, passed DOT inspection.Based on these explicit assurances, I brought along a professional mechanic and undertook a two-hour drive to your location in Manheim, Pennsylvania. Upon arrival, we discovered that the trailer was nothing more than an severely rusted piece of junk. The vehicle was completely misrepresented; the wooden deck had sections of missing timber, and the tires were in a dangerously degraded and unroadworthy condition. It is impossible that this vehicle legitimately passed a recent DOT inspection.This blatant dishonesty resulted in a completely wasted day for both myself and my mechanic, alongside unnecessary travel expenses. Tom Donwart completely fabricated the condition of this asset to pressure a $15,000 sale. This level of gross misrepresentation is unethical, bordering on fraudulent. I strongly urge management to investigate his conduct and take immediate disciplinary action, up to and including termination, to prevent other buyers from being scammed.Option 2: Public Online ReviewUse this version for platforms like Google Reviews, Yelp, or Facebook to warn other potential buyers. SCAM ALERT: Do Not Trust This Dealership or Salesman Tom Donwart!I drove two hours out to Manheim, PA, with my mechanic after being explicitly assured by salesman Tom Donwart that a 48' trailer was in "excellent condition" and had just passed its DOT inspection. What a complete joke and a total scam.When we arrived, we were shocked to find an absolute rust bucket. This trailer is literal junk. There were chunks of wood completely missing from the deck, and the tires were completely shot and unsafe. It is the absolute worst piece of equipment I have ever seen anyone have the audacity to price at $15,000.Tom Donwart is a total crook who completely lied about the condition of this trailer just to get us out there. He wasted an entire day of my time, plus the money I paid to bring my mechanic along. Avoid this place at all costs, and if you do deal with them, do not trust a single word out of Tom Donwart's mouth.
He should be fired for how he treats customers and misrepresents inventory!Option gross negligent misrepresentation regarding a 48' trailer advertised by your dealership, handled by sales representative Tom Donwart, Mr. Donwart explicitly stated via [verbal/written] communication that the vehicle in question was in excellent operational condition and had successfully passed a Department of Transportation (DOT) safety inspection. I retained a certified mechanic and traveled two hours to your Manheim, PA facility to finalize the $15,000 purchase.Upon physical inspection, the trailer was found to be structurally deficient, suffering from severe rust corrosion, a damaged wood deck with missing sections, and unsafe, degraded tires. The actual state of the trailer completely contradicts the safety and quality claims made by Mr. Donwart's & his deceptive trade practices caused me quantifiable financial injury through wasted operational hours, mechanic fees, and transit costs. I expect a prompt response detailing how your company intends to address this employee's misconduct and rectify the damages caused by this deceptive bait-and-switch tactic. We should receive a least a 250 fee for our wasted time, gas and we could have spent that time looking and finding the useful trailer! "Worst buying experience of my 70 years on planet earth! Fred Barrett Baltimore Maryland fbarrett1@comcast.net!