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    Utility Keystone Trailer Sales

    1.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    2 months ago

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    Pete's RV Center

    Pete's RV Center

    (25 reviews)

    If I could give them a negative 10 that wouldn't even be enough. This place is a circus going on…read morewith nobody in charge, all they care about is making the sale and once the dotted line is sign you are on your own. We bought an RV from them at the RV show in Harrisburg back in February. We picked the RV up from Mountville on 3/25/2026. On the way home my husband noticed the RV pulling to the left (he is a professional drag racing driver) and also an issue with the brakes. Immediately called Pete's and they told us to bring it in. In the meantime, in going through the RV, we found the original alignment which did not pass. Why was this not fixed prior to putting it up for sale. Also there was a noise coming from the dashboard which was noted. We were told that we would be charged @229 per labor hour to fix this....WHAT. Asked to speak to the person in charge who told us she would check into this and call us back on Thursday. Well, you guessed it, no call so I called them the next day and was told they think the alignment would be covered but not the brakes or the noise again WHAT! This is a brand new RV with extended warranties and the Jayco warranty. Told us this would take a few weeks for them to get it fixed. In the meantime the loan payments are due and we have no RV. I called Jayco this same day, they were lovely to deal with and they put me on hold while they called Pete's to see what the heck is going on. Jayco told us this would all be covered but that Pete's had to do the paperwork. Called a week after dropping off the RV spoke to customer service and they hadn't even scheduled this to be taken for the alignment. Again called Jayco who noted this and said they would call. Was told on May 7th that the motorhome was ready for pick up. While it was still there they were to also put levelers on which we paid for back in March and also bug screens which were also paid for in March and dewinterize the RV. Went to pick it up today which is almost 2 months since signing on the dotted line, paid for the dewinterizing (213.00) and went on our way. We got home and looked under the RV there is only 2 levelers not the four that we paid for and no screens. Also, the wheel covers are crimped from not being removed properly during the brake/alignment check and 1 of the covers is missing. Called them again and nobody can explain this incompetence. Finally Shane called and admitted that they screwed up and will pick it up tomorrow to get it fixed so that maybe before the Summer is over we can use it. 2 months, 2 payments and more aggrevation than a little bit. If you are thinking about buying an RV from Pete's RV my advice.... Run Forrest Run and never look back you may add some years to your life not dealing with this business.

    Rick in sales was awesome. The team there as a hole really know what there doing. I would recommend…read morefor any one looks to purchase a camper to go check this place out. they are by far the best place I felt with. thank you Pete Rv

    Utility Keystone Trailer Sales - trailerdealers - Updated October 2026

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