I have had a genuinely mixed and ultimately frustrating experience with Bob Tomes Ford's body shop and service department on my 2025 Ford Bronco Sport. For context, I bought my car from this dealership in August 2025, and that is the only reason I went to them for these repairs. I wanted to keep the work with the dealer I purchased from. The first repair (November 2025) to my bumper and hatch, due to being rearended, was good and quality work. But even then, that visit took roughly 59 days. So, while yes, I was happy with the final result, the process itself was slow and hard to stay informed on. From there it just went downhill. I took my car in for a broken windshield, which resulted in needing the A-pillar on my driver's side and the windshield replaced. This windshield replacement took about 16 days...not too long. But when I picked up my car on April 24th 2026, I immediately found that my center console was broken and would not close/latch. I reached out to Andrew, the service advisor, and he took responsibility, telling me to come back and he would fix it...once they got the part in. Then the same day, I realized that all of my personal belongings were not in my car. I reached BACK out to Andrew, and he told me to come back in, again to see what was missing and if they could find it. I did right before they closed, he made a list of what I was missing and told me he would reach out if they found it. He reached out that evening right before they closed to let me know they found it in a different customer's vehicle. Eventually, my belongings were returned to me, but it was one more thing to deal with. From there, about mid-May 2026, I noticed that my front passenger floor well was pooling with liquid. My carpet was ruined and reeked of Mildew. As I park my car in a parking garage overnight and weekends, I knew it was not weather related. After doing some research, we figured that it was related to the AC drain so we took it to the Bob Tomes Service Center. The service advisor, Lance, took my car in but was very dismissive and had a negative attitude towards us. Days later he updated me that my car had been sent over to the collision center, because they assumed that the flooding was due to the windshield replacement that was completed there a month or so in advance. Both the service center and the collision center were going back and forth on who held responsibility for a day or so. Once my car was over at the collision center again, I struggled to get any updates out of the advisor. It took me multiple times to finally get an acknowledgment that the flooding was due to the previous work that the collision shop had done. Even then, I was told the car would be "put back together" and did not receive a full reason for WHY the flooding was happening or what they were going to do to prevent it in the future. Luckily while they had my car for this, they DID fix the center console. Once I picked up my car (7/13/2026) from the flooding repair/drainage issue, the car was returned to me, yet again, with another piece broken. An interior trim came loose and fell off while I was driving. It was an easy pop back on, but the service advisor noted that it may be compromised, and I should come back (AGAIN) for them to put a new piece on. To their credit, both the AC drainage repair and center console were fixed at NO cost to me. But the pattern is the real problem. The slow turnaround, poor communication, dismissive service experience and a car REPEATEDLY coming back with something new that was wrong with it. A customer should be able to leave content, with a completely fixed car and not have to worry about something going wrong or be broken upon pickup... Ultimately, I would urge customers to truly inspect their vehicle thoroughly at EVERY pickup and to get ANY findings about the cause of a problem IN WRITING. read more

If I could give 10 stars, I would. Texas Collision Center of McKinney is truly in a league of their own. We brought in our Rolls-Royce Wraith Aris Edition--one of only 10 in existence--and they performed a miracle. Other high-end shops told us the only option was replacing the entire front end just to fix the bumper, with 6-8 week timelines and no guarantee the aftermarket parts would even fit. But not Texas Collision Center. They matched the custom paint perfectly and restored the bumper to factory-new condition--in just one week. They saved a rare luxury vehicle that no one else could confidently touch. Their professionalism, precision, and turnaround time were absolutely unmatched. We are eternally grateful and won't trust anyone else with our vehicles again. Five stars isn't enough. read more

Tomes Collision Center - Rolls-Royce wraith Aris edition 1 of 10 custom saved by Texas collision center McKinney - Body Shops Near Me - Mckinney, Texas

Service was great they were always on time and delivered great service and advise. They fixed my wifes Beetle great

A year later, and the collision center never fixed my windshield correctly. Despite repeated attempts. I even had to pay additional $$ for a new windshield. the 'service' manager then ghosted me, and blamed the UAW strike. luckily, my car was totaled and I now don't have to worry about trading in a car with an incorrectly installed windshield GEICO doesn't consider them an approved collision center, now I know why. read more

Had a collision on our Ford car. Took several months to get our car returned to us. Picked up the car then had to return it to them because they put on the wipers backwards. Still waiting in the lobby for them to fix it. Also, if you're dropping off your car make sure they have the parts before you drop your car off otherwise your insurance company will not cover your rental. Had to go through many calls to get an answer. Lots of turnover is an issue here as well. Lastly, the front desk usually doesn't know what is actually going on. read more

They don't do hail estimates which is pretty inconvenient. They want to make sure that you come in and fix your car at their shop if they do a hail estimate. You should have a choice! read more

Ugh. The pain and agony of rocks and other debris striking our vehicles is THE WORST! And not to mention the frustration of driving around town with the tiny damage spots. In comes Tomes Collision Center to the rescue! After getting service next door at Bob Tomes Ford, I came over here (literally to the side of the Bob Tomes Service Center) to ask for an estimate on a few paint chip spots and one daughter ding. Well, lucky me because my extended coverage took take care of all costs: labor, paint, etc. And not only that, it only took them 20 minutes!!!! Amazing. read more

Tomes Collision Center - Body Shops Near Me - Mckinney, Texas

Awesome experience! Kabrin is the man to see. They have handled two vehicles and the results, attention to details and willingness to please and work with you and your insurance company, for all needs & questions, any issues was just outstanding. I truly appreciated Kabrin's work, from beginning to end. Even after everything was all said and done, any follow up, questions or work not even pertaining to the original fix, not a problem at all for these guys! Highly recommend this Body Shop. Very satisfied with the workmanship. Thanks again to everyone! Truly appreciated. read more

Great service! Helpful staff! My car looks amazing! Very professional! Received daily text updates through the whole process. I highly recommend this place. read more

Company rep tried to extort me $350 for a written estimate after telling me the estimate verbally after a 5 minute inspection of my vehicle. You think I would get my vehicle repaired with your company after that scumbag behavior? Might want to try another sales tactic. Maybe he was just lazy and didn't want the work? Edit: Brandon T. - I won't hold my breath waiting for you guys to contact me. I notice you don't refute or take exception to anything I said, which leads me to believe that the $350 charge for estimates is your standard company policy. Your potential customers should be aware of this before they spend time traveling to your business for an estimate. My requests from the website to make contact with a company rep. to book an appointment for repair estimate went unreturned, leading me to believe the site is non-functional or not monitored by anyone. The website has multiple instances of text saying you should make an appointment for best service. There was no mention of this $350 charge from the receptionist who also would not allow me to book an appointment for an estimate, instead telling me to just stop by and the estimate would be done in 10-15 minutes. Wasted my time and gas for this treatment and I want to help make sure no one else does the same. read more

My car was damaged in the wind storm in early June and I needed to get it fixed. It wasn't anything major, but it was something that needed to be fixed. As a Subaru owner, I went looking for a Subaru certified collision center and Bob Tomes is the only one in North Texas. I didn't do much research after that because my concern was finding somewhere that I knew my Subaru would be fixed correctly (parts, paint, etc). I was blown away from start to finish with their process. That was probably the easiest process I've ever been through and I never had to worry. Regardless of what kind of car you have, I would highly recommend them. I drove 30 miles one way to them and don't regret it. They keep you in the loop the whole time via email/text updates (my favorite), everyone I spoke with was very friendly and helpful, and they do awesome work! read more

Needed to replace large rear window on my truck and they had the part in next day and replaced in no time! Kabrin was friendly and professional and made me feel confident they were going to do a good job taking care of my truck. Added bonus was that my truck had been washed before I picked it up! read more

My 2021 Subaru Outback has substantial damage - the team at Tomes took very good care of me - it took several months because of insurance complications to get the repairs - this team was patient with us - always answered my husband's questions and never seemed annoyed by us (and my husband can be very annoying) - their work was amazing - my car looks new again - I can't thank them enough - read more

Big thanks to Karen and Matt for taking care of our Avalanche! Since we moved to Texas this spring, our poor truck was pelted with hail twice and rear ended once. (Now I understand why my auto insurance is double down here). We picked up our truck yesterday and it looks like it just came off the showroom floor! Hopefully we won't have to use the collision center again, but in case we do, we would definitely see Matt and Karen again! read more

Tomes Collision Center - Body Shops Near Me - Mckinney, Texas

Gave me the worst headache after getting my car back. Took 3-4 weeks to get my car back. When I got my car back my HID headlights were not working and they person who was looking over my vehicle said he couldn't do anything to help me. So I had to hassle with them to bring my car back to fix my headlights. Wasted another 1-2hrs to fix something that should've be already fixed. Then month later found out my fan that kept my radiator cool from the summer was unplugged. Had to take it to my Hyundai dealership to find out the problem with my car. Shitty service after getting my car back. Not coming back. Can't believe they took $10,000 from the insurance and still can't fix my car. read more

Good repair, but don't expect warm, caring customer service or a welcoming, friendly staff. I did not feel like they cared about getting my service at all. It was almost as if they were doing me a favor by fixing the car I was paying them to fix. Junky, uncomfortable lobby. read more

Dry good service Fixed 2 of my cars and kept me updated via text messages and calls. Would have my car fixed here again!! RH read more

My son bought a new Mustang that had warranty problems with the bumper clips. While we initially had communication problems with one of the technicians, eventually Matt became involved. He was honest and accommodating and his involvement turned a potentially frustrating situation into one that was extremely satisfying. I will trust Matt with all of three of my Fords and recommend that others do the same. read more

Thought my truck was totaled, but from the looks of the repair you would never know. Great work from a great staff.

These guys are really good. My advisor was Trent. My teenage son had a small accident where he rear ended another vehicle. My insurance suggested a couple of body shops, which were chain style shops. I'd asked the insurance company if I could use Bob Tomes collision instead, and they said yes, but they couldn't guarantee their limited life time parts. Not sure what that meant, but wanted to give my business back to the place I bought my truck. These guys were amazing! The installation was perfect. I really like these guys, and they even honored my military service and gave me a discount of $100. How nice!! Hopefully I don't have to see these guys again, but if for some reason I have another mishap, my I'll be going back to them. read more

My Subaru was hit with Hail in 2016 and I came here because they were next door to the Subaru dealership. My car was in and out in less than a week. The paint finish was beautiful like it never even happened. Two years later it's still as good as new. read more

Dry good service Fixed 2 of my cars and kept me updated via text messages and calls. Would have my car fixed here again!! Rh read more

Talk about exceptional customer service Trent was my service repair advisor , he guided me through the whole repair process giving me phone updates and any question I had he was there to answer. I just picked up my vehicle and I can definitely say I'm highly satisfied on the repair work done by Tom's collision center hopefully I don't get to visit them again for any accident but if I do I know where I can come back to! read more

The entire staff at Bob Tomes is amazing!!!! I could not have asked for an easier experience all the way around. Seriously class act!! I will recommend them to everyone I know and will take all of my car work to them in the future. Thank you all for making my mess a breeze to deal with. read more

My TLX was rear ended and the Bob Tomes Collision Center was recommended to me for repairs. Great recommendation! The service was awesome. My service advisor. Kabrin, kept me informed along the way with emails. When i picked up my car it looked like new! And it was finished on time. I will recommend Bob Tomes Collision Center to anyone looking for a quality trustworthy place. read more

This review is not for sales - that went fairly smoothly when I went in to purchase my 2018 Shelby GT350. However; the hood did not line up and I took my car over to the Collision Center and that is where everything went downhill. I had to deal with an extremely rude guy by the name of Matt Burkley - Collision Center Director. All I can say to Bob Tomes is if he is the best you can do for a Collision Center Director then you all need to rethink your Customer Service. Matt acted like he didn't want to deal with me when I brought my car to see if they could fix the hood issue. Had an attitude but I thought maybe he was having a bad day. Found a dent on my fender that needed to be repaired. He said he didn't know if Ford would approve the fix - even though it either happened at the dealership or in transit to the dealership. He got it approved and set me up to "repair" it - said they would need to repair and repaint and blend with the hood (Lead Foot Grey) - after telling him that I wanted it fixed right to where you could not tell it had been repainted - his reply was "we will do the best we can with the tools we have" - what sort of "Director" would tell a customer that and set the repair up to the customer to already be a failure. The perfect response for good customer service would have been "we will take care of you - no problem - you will be proud when you get it back". To make the matter even worse was he wanted to give me a dirty Focus to drive until they got my $70,000.00 car repaired that I bought from them 3 weeks ago. I had family members and neighbors tell me not to buy from Bob Tomes because of bad experiences that they have had there and I can tell you all that no matter what I WILL NEVER PURCHASE ANOTHER CAR FROM BOB TOMES. The customer service is extremely poor and they don't seem to care about the customer at all. Beware folks - and please ask to speak to anyone but Matt if you have a repair to be made. You will definitely leave there with a really bad taste in your mouth after having to deal with an employee who treats customers they way he does. read more

I have been very disappointed in my experience so far. The "collision advisor", in my opinion, is slow walking the claim. I have called to check on progress only to be told that he is not in the office. On EVERY interaction he is out of the office, outside somewhere. My claim cannot proceed until he submits a request for additional authorization from my insurance. Thinking it over, no wonder the claim is not progressing because he is never in his office to work on submitting "paperwork". The car is sitting out in their repair lot with numerous other cars blocking access to it. I receive NO information. When I called today the admin could not find me in their system and could not find the advisor. I had to drive there and go in to get an update which was "I am really busy, you are one of 20 cars I am working on, I will get to you, your car could be ready in 4 days or several weeks." read more