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    Tomball Custom Trucks

    1.0 (1 review)
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    1 year ago

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    Denise M.

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    Wild West Motoplex

    Wild West Motoplex

    (62 reviews)

    Buyers Beware - Terrible Service Experience at WildWest Motoplex…read more I'm writing this review to strongly warn anyone considering buying from WildWest Motoplex, especially if you plan on needing service after your purchase. I bought a 2025 ATV from them, and the experience since then has been nothing short of a nightmare, specifically because of their service department and the unprofessionalism of Ryan. After noticing a part was missing from my unit, something that should have been there from day one, I went back to the dealership in person and even showed them pictures of the issue. Instead of acknowledging their mistake or offering a solution, I was brushed off and told I needed to bring the ATV in, despite already having it fixed once before for the same issue. It's clear they either forgot to install the part, or it was never inspected properly to begin with after service of the original issue. I spoke with multiple people, including Ryan in service, who was extremely rude, dismissive, and completely unhelpful, and escalated the issue to the general manager, Josh. Unfortunately, nothing was done. No accountability. No ownership. Just excuses and a complete lack of customer care. They will give you the runaround, just like they did with me. I've had to take my brand-new ATV to another dealership, one that didn't even sell me the unit, because they actually treat me like a customer and value my time and money. Meanwhile, WildWest Motoplex seems to forget you exist the moment the sale is done. Bottom line: Avoid WildWest Motoplex at all costs. If you care about being respected, getting proper service, and not being misled or ignored, take your business somewhere else. I would never recommend this dealership to anyone.

    I honestly don't understand why some of the reviews here are negative. My experience with Wild West…read morehas been nothing short of excellent. The whole team is incredibly helpful, knowledgeable, and genuinely welcoming. From the moment I walked in, I felt like they actually cared about making sure I was comfortable and well-informed. Everyone I dealt with was patient and went the extra mile to answer questions, explain details, and make the process smooth. It's rare these days to find a dealership where customer service feels authentic instead of just transactional, but Wild West delivers exactly that. I would absolutely recommend them to anyone--whether you're new to motorcycles or an experienced rider. They know their stuff, they treat people right, and they make the whole experience enjoyable.

    Tomball Custom Trucks - autocustomization - Updated May 2026

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