Why such a low rating? This location was beyond exceptional!! We did our Thanksgiving grocery haul at this Tom Thumb and were pleasantly surprised at how fully stocked and CLEAN this establishment was. The staff were all incredibly kind and generous and I appreciated the organized aisles. read more

Left out two steaks ($37) but absolutely charged me for them. Then no apologies when I called and confirmed their bagger did indeed leave them out. Only solution offered was you can come back and get them. I will never shop at this location ever again. Customer Service is as bad as there incompetent employees! read more

I always get excellent service in this store, but yesterday was different. I'd had a very difficult day and decided to treat myself to a specialty drink from the Starbucks in there. The young barrista was so sweet and patient with me. She was so nice. She has no idea how she brightened my day. read more

So loud. The noise level will make your jaw ache. I asked Brian if there was a way to turn it down. Brian said that he would turn it down --later. I let him know that if he didn't I would give a bad review and he said he would have me arrested. I spoke to Sergio and he said there was no way to turn down. But he would put in an email. Several employees say that people complain and they never turn it down. It is incredibly loud. Like torture. read more

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I might as well just use Amazon for everything. Don't like having to scan and bag my $250 worth of groceries. If your not going to staff or pay your employees to work then I'm not coming back. read more

Lily Matic in the Floral Dept stopped to help me at 8:30 and I noticed it doesn't open until 9am. She helped me with an orchid for a sick friend and helped me with a get well balloon. She was so kind and I am truly grateful. Thank you! I also love that they support Girl Scouts here ! They also carry the refrigerated Perfect bars! Yummmmmmm! read more

Tom Thumb - Grocery Near Me - Garland, Texas

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They always substitute when you indicate "NO SUBSTITUTIONS", then make it impossible to cancel your order. No more.

Horrible customer service. Do not go here. Sent my son to get a BD cake in Bakery at 5:30 on Friday afternoon, guy said they don't write Happy Birthday on it for you. Stupid I know! I called for a manager and put on hold for 20 min only to be hung up on. Came in store next day to ask, customer service lady said of course they will write what you want but the bakery closes at 8:0 and the lady leaves early, so good luck with that I guess. Then she said " I mean do you want to talk to a manager or something" after telling her that I shouldn't need to go over it all again, just get the manager. No where to be found at 6:45 Saturday. Tom Thumb if you had no customers you'd have no job. Clearly they don't care. read more

Came here late at night and I was not impressed. The store was very dim and looked dingy. The lines were short, staff was friendly, and I found something to eat. read more

Tom Thumb - Taco bell chips - Grocery Near Me - Garland, Texas

Terrible management, bad customer service from the manager Amy. Definitely do not reccomend coming here.

Bri is the BEST!!!! Working on getting two girls who are turning 14 to agree may seem like the most impossible task in the world, but Bri was amazing! Patient, kind, and understanding, she absolutely understood why my girls argued, whined, cried, and finally agreed. FANTASTIC artistry & outstanding customer service! read more

I love Tom found. Their meat, vegetable and fruit selection is far superior to most stores around. However their self checkout is the most infuriating self checkout of any store I've ever been to and it's been this way for years. It's time for them to update it. I will no longer be shopping here when there are so many other stores that make it easy to shop. read more

Experience was not very good today. Not a single express lane was opened and had to go through the self check out. Which slowed me down cause I had a lot of organic produce. I also dont understand why the prices are so high because for organic, it's much cheaper to go to sprouts and buy their organic produce. I gave two stars because it was clean inside. Last time I came at night they had express lanes open which was better and faster. read more

This grocery store is one of my favs jb I work here as an employee as an Overnight Freight Manager/Front End. Here we do have $5.00 every Friday & if you have ur Tom Thumb Rewards Card yiu can get the card price vs the reg price. Also, download Tom Thumb app in ur phone to get free items/limit 1 4 of the same name brand items at a cheaper price. read more

Tom Thumb - Grocery Near Me - Garland, Texas

I visit this location 2-3x a week since it is the only grocery store within 5 miles of my residence. During the day the service is fine, but tonight I arrived 5-6 min before close and as soon as I walked in the door in, one of your store associates followed me and went out of his way to tell me I had 1 minute to checkout despite it being 3-4 min before close. My father was in the ICU all week and was released today. I grabbed paper towels in a hurry and ran to checkout. Out of all checkout lines and self checkouts, there was 1 self check out register open with 2-3 employees just standing around staring at all the customers in line waiting for us to checkout just so they could lock the doors. Disgusting customer service especially with it being the day after thanksgiving. Please consider the fact that your shoppers don't always get the chance to celebrate the holidays on time and are forced to get last minute needs for their family members that spent the holiday in a hospital bed. I work in the customer service industry and have been in this location several times before close, tonight was by far the worst customer service. Doesn't matter if you have callouts or issues with your employees, they should never be allowed to treat people this way. It's not about what you say, but rather the way that you say it. Get it together. read more

When we moved to this area this is where we set up our prescriptions and did our shopping there. After a few trips and finding front managers to be rude (both a man and woman) it was time to move everything to a kinder store. There was no excuse for this, but I could see there was a cultural difference. Hopefully Tom Thumb replaced these folks. read more

I just left tomb thumbs and I never leave reviews but I never felt so insulted in my life I walked up to the self check out and the cashier is standing there black lady with curls in her hair I didn't catch her name I wish I did , I was scanning my items and I guess the help light came on I was looking at my meat before I scanned it and she opened her mouth and assumed I didn't know what I was doing and she starts laughing and says bless your heart !!! Now that may not sound bad but let me tell you that right there is a insult she was basically calling me dumb and slow without saying it !! And I knew exactly what I was doing and even if I did it instead of saying a nasty smart comment she should've tried to help me instead of laughing and insinuating that I'm slow or dumb because that's what it means when you tell someone bless your heart that's like me seeing a ugly person and saying bless your heart anyways I'll never go there again because that was rude disrespectful and un called for there are things you just don't say to people and she screw faced me the whole time I was standing there I never felt so uncomfortable and someone else outside told me she did the same thing to them you guys need to reevaluate who you have working in your stores read more

don't go here!!! you'll get robbed and then they will make it really hard to give you your money back. i had to go to the store 3 times for a refund because customer service is terrible. Lori gave me the worst customer service experience I've ever received. i was trying to get a refund because the codes on some products were wrong. not my fault. I was being overcharged for organic items when they were not organic. The day It happened customer service was already closed so the lady at the register said to come back. I went back a week later and Lori said she couldn't give me my money back because "the coupon was no longer valid since that was last weeks special" and that she needed approval from a manager. And I was like "okay can you call them?" she said "no. I'm not going to call them on their time off." to me it seemed like she didn't want to waste their time, but she was just fine wasting my time because i was going to have to go back there AGAIN. read more

I have repeatedly purchased food from here and taken it home and several items are past their expiration dates. It's so frustrating! The cashiers are far from helpful and the baggers are too busy worrying about gossiping to help bag leaving most to the cashiers to bag and scan at the same time. I have called to complain but nothing is ever done. It's sad because I live directly behind this location and it's convenient. They need to be more detail oriented and focus on customers. read more

I live so close to Tom Thumb that I often walk there. I have gone there for years. No more! I'm driving out of my way to go to Kroger after standing at the deli counter for ten minutes without a glance. Two employees spoke with a young woman or teen for 5-7 minutes. When they finished, they turned their back on me and walked to the back. I left without turkey for my son. Thanks for nothing Tom Thumb! read more

If you're looking for frozen meals, canned goods, beverages, alcohol, dairy, then get prepared to be charged 25% more here at least. They may have better meat and produce, I couldn't say. Go to Walmart. read more

The Tom Thumb store in Rowlett is a great supermarket with a full deli, meat market, bakery, florist, pharmacy, gas station, and in-store Starbucks. I'm sure there are other departments that I am leaving off so if there is something I have not listed and you want to know if they have that department or service here is the main phone number to the store ( (214) 607-0218 ). During football season if you wear Dallas Cowboys apparel you will receive 10% off of your groceries. I am sure there are items that cannot be discounted so check with the store for details. This location has fresh sushi. The store is always clean, super bright and has great selections of fresh, frozen, and canned goods. The end caps and promotional setups are always nicely done. The wine and beer selection is better than most other grocery stores. I have dealt with employees from the meat market, the customer service center, The people at the checkout, the deli, and the bakery. Each time that I've had dealings with each of these different departments the customer service has been great. Lastly, I'm a big believer in shopping local. If you do not shop at your local stores then the tax dollars end up going somewhere else. Without shopping local stores new growth cannot happen. read more

A Tom Thumb representative was walking down the wine aisle vaping and not wearing a mask, he continued walking towards and vaping around customers and entered the back part of the store where other employees greater him. I let the store manager know and she didn't care. read more

This store is really nice however the problem I conistently encounter is the lack of checkers during lunch hours and after 5pm. I just don't understand how they can have one checker at 12:30 during the week and 4-5 customers deep. I saw one customer, he only had a head of lettuce and an onion and I don't blame him for not wanting to wait to be checked out. He left his items on another belt and walked out. I wonder why the manager does not check out people if there's not enough staff to do it? read more

Great delivery service! We are so happy! Every item was filled exactly. Great customer service and great driver. I highly recommend this service!! read more

Great staff at this store! I moved right down the street from this store about a year ago. This is the main store I shop at now. You see the same friendly, helpful staff there all the time! Any time I've needed help finding something the staff has been so helpful in finding it! read more

This review is for the meat department and specifically the butcher there, Perez! He did such a great job and helped us out big time!! We were having a big BBQ and because of a misunderstanding no one brought the meat!! My husband went over to this location and not only did Perez hook us up with some great steaks (this was for 40 people mind you!) but he even went out of his way to chop it up into kabobs for us and gave it to us with a smile and was very happy he could help us!! Everything turned out great thanks to him! read more

Its been such a hard time navigating this time. We are all on edge not knowing whats going to happen and we all need food. Ive been very disappointed in Tom Thumbs you had an opportunity to show some kindness instead your just greedy. You really gouged prices you didnt have to and that just reminds me you cater to people with more money. You had the chance to show you care and you would rather be greedy. Ive always loved your stores but you really messed up for lots of people that needed help needed you to step up and you didnt shame on you. read more

I would give 0 stars if I could. The pharmacy never has there stuff together. I have been extremely sick the past two week. They have managed to not have my prescriptions ready almost every time. They call me ask if I want them filled then, I drive up there and guess what.... THERE STILL NOT FILLED. I am switching to another pharmacy. This place is a JOKE! read more

Best grocery store in Garland. The people are friendly and very helpful.

We absolutely LOVE the bakery here! Melissa takes care of us each and every time we come in! She's amazing!!

This Tom Thumb is decent. I go here a lot since it is close. The deli has a great selection and the prices through out the store are ok. Not as cheap as walmart but still pretty good. The produce is fresh and the pharmacy is clean. I have this 4 stars because I just bought some naan bread and got home realizing it had mold on it and it was expired. They shouldn't of had it on the shelf so I'm returning it. But otherwise a great store. read more

we do a lot of shopping for our family here. I like the new tagging system that helps you find certain types of food such as Low Carb, Low Fat, etc. Keeps us from having to read all the labels and quickly spot the healthy choices we are seeking. Time saver when you are shopping for a whole family. They always have someone at the door to greet you with a smile and to get you help if you need it. Prices are decent and gas discounts with your purchases. Only downside is they don't have a gas station at this location. read more

I like this store (clean store, courteous staff), and I WOULD HAVE GIVEN THEM 4 STARS...BUT...I have downgraded them because my mother needs to ride an electric cart while shopping and they went from three carts to ONE in the last few weeks. I realize this is a courtesy item, but if you are going to pay prices higher than several stores in the immediate area, shouldn't you be able to be comfortable while you shop? One cart is not enough to service a store this size. Three was barely enough. The other day a lady tracked us down to tell us she and her husband were waiting for us to finish shopping so he could use the cart. (No pressure, right?) Needless to say we cut our trip short and TT lost some sales. So to the manager I would ask...in the day of WalMart can you really afford to lose sales for such a fixable reason?? We will stick to Walmart until you get this fixed...even though we hate wallyworld. read more

Love this store. Especially associate named Stacy. Very friendly and always nice to chat with while checking out. Store is always clean and we'll stocked. A++. read more

They need to do something about the hundreds of crickets that are outside BOTH doors at night. It's ridiculous, they are all over the walls & they completely cover the side walk. I refuse to go back to this store. read more

Great grocery store with very friendly/ helpful employees. This is the first place I have been offered assistance putting my groceries in the car. The lines don't take forever to get through either. There is also a Starbucks located inside! read more

Love this store! All the employees are so nice and helpful. The clearance sales are the best, you can get the best deals. I do all my shopping here. Very convenient and has everything I need. read more