Whenever there is a problem, they run me around with nonsense and tell me to call this person or that. Very unprofessional. Stop using them altogether. Sick of the run around. read more

Ok, so if you enjoy being limited on vegan, dairy free, gluten-free or seafood you may want to consider going elsewhere. The products are ancient but are still on the shelves collecting dust. It's the fact that things are expired, old and re-frozen or frost bitten and still being sold. I thawed out rotten seafood that was frozen and they just take the return and still won't fix it. The service is long and the store is racially inappropriate. There's limes, onions, cilantro and tomatoes at the entrance so I'm not sure what that's about but a store should just be a store. The vibe is off and needs improvements. read more

We shop this Kroger on w walnut St. Garland TX . Nearly everyday and and have for 10 yrs. We have found in the past few months that the meat dept. Has went down greatly. We've bought bad meat and carne picado that had hair in 2 packages. Chicken that was ruined . roast that were ruined. This is terrible. We spend hundreds of dollars a week an I need to find a cleaner store . or you need to clean it up. read more

This store is always subpar, but today the area outside the store (sidewalk)smells like an open air toilet. It's disgusting. Is Kroger so broke they can't afford a power washer? You've got one rather large employee that walks around wisecracking and saying inappropriate things. Give him the power washer and let him go to town. read more

I rarely shop at this store, instead driving an additional 15 minutes to another Kroger. When the coronavirus pandemic started, the vast majority employees refused to wear masks. When I ask why, I received answers such as "it is too hot". Tonight, the weather is cold and rainy. There is not one available grocery cart in the store - the parking lot is filled with carts. How is a person to shop if there are no carts？ There are other things I have seen. Bottom line: most of the employees should be fired. read more

I had been a Kroger shopper for many years on Walnut but recently noticed so many changes. The new manager is awfulI asked her a question her response was very unprofessional all the cashiers are new and not very helpful the store is not clean as it was before and there are never bags at the self checkout. Not sure what has happened here but it is now the mode ghetto location ever. I will never shop here again. read more

I just can't shop here anymore. I'm not sure if it's an incompetent buyer or what but I'm blown away at how often this store doesn't have something that is basic. Went in there last night to get Veggie Straws... an extremely popular item sold absolutely everywhere. Guess what?!? They don't carry them!!!!! They carry a flat veggie chip by this company sold in Pringles- looking cans. They actually sell the product by that company that no one wants but not the one people actually want. It's baffling. Honestly, it felt as dumb to me as a store not carrying butter or flour in this day and age. read more

Careful with the prices! We almost got overcharged $28 on two items due to the way the items were so confusingly stocked and marked. No, I don't live in Garland; my mother-in-law does. She told me not to go to this store; I should have listened. The store is pretty clean and has a good selection. The employees were friendly and willingly exchanged the items when we noticed the errors. However, they did blame us for picking up the wrong items. Échale ojo read more

Kroger - a pair of scissors on a shelf - Grocery Near Me - Garland, Texas

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This is the second time I've been chastised at this fuel station. This lady with black hair accused me of stealing because I just walked from a smoke shop with a drink in my hand. I told her I was looking at the lottery ticket prices before coming up to the window to purchase and she kept accusing me of stealing and asking where I got my drink and stuff from while I showed her all my items. I started crying because for one I was already having a bad day enough. To make it worse I'm a innocent person trying to get a lottery ticket just to take care of myself. I will not stand to be treated like a criminal. This is upright humiliation. While I tried to get my ticket she responded with a "sorry we are out of them" so I just gave up and walked home. Pretty sure she wouldn't let me buy anything for no reason at all. Kinda hurts me to be treated like that. One star shouldn't even be a option. Thanks for making me day even better lady.. read more

Worst customer service ever in my life. Rude ahh employees. I called to see if they have similac for my baby and instead of actually saying they don't have any they just hung up. So rude. All you had to say was no and I would've said thank you bye but no they wanna give attitude and hang up rudely. Never been here and never going here. read more

Their Customer Service is non-existent!!! And after meeting their GM one day, I can see where it comes from. Horrible!!! If you call the store it takes forever to get someone on the line. If you go to the Store and have a Sale Coupon and they are out of the item they want you to go stand in a line that already has 5-6 people in order to get ONT raincheck; and that is Stupid. They would NOT know what good Customer service was if it bit them in the tail. read more

Ask the sales person for fresh cilantro just like the commercial say that everything is fresh and he told me he doing something else terrible customer service then he wanted to speak Spanish with another customer about me and she told him she didn't speak Spanish. I still can't believe Kroger is a major food retailer. The one in my neighborhood looks awful. read more

My go-to grocery store. I live off Miller & 1st, and I drive here instead of Wal-Mart. It's worth the extra 5 mins on the road. I always find what I need, it's clean, friendly workers, love the deli and the butcher. What more do you need? PS kroger is open til 1 AM for those of you that didn't know it's a late night option! read more

My favorite store. I shop there several times a week. The only complaint that I have is they allow Panhandlers to walk the parking lot and stand by the doors. Today there was a woman Panhandler with her 3 kids sitting by the door as customers come out. Apparently it is ok with the management for them to do so. read more

This store as a former employee and customer, wishes those boss's they have up there are crooked lazy, and when you need to speak with one they are never around, for years I used to go there till I noticed the amount of crime and theft that goes on around there... the employees are always high, you can snell it and the way they work they look high.. now everything im trying to get a manager from the meat and seafood place I think his name is Jacob is always gone, I've never seen him work, he schedules older employees way longer there is a good gentleman who works there who's name I think is James and he should be running thst department he is there more than the boss is... the whole company is very corrupted and unprofessional which is why I left thst place, did not want to give them the time or my money.. corporate NEEDS TO INVESTIGATE THIE STORE!!! I just wish I could give them a negative TEN!!! read more

I live across the street in the neighborhood near this location and I have for 3 years now. I work in the service industry so my hours mean I get off late after working all day as long as 14 hours straight sometimes. When I get off around 11-12am I typically have to run by Kroger's to do my shopping for my young daughter and I and I'll tired when I'm finishing my long day up. They've gone through some different self checkout people lately and for the longest time Phillip was always there and a friendly face that always knew that a kind word and getting in and out and home to my daughter was important to me and he made sure that was always the case. Several other attendants since he changed departments have come and gone and I started to think there wasn't going to be anyone like him again that gave me the personal attention that's meant so much to me at that time of night over the past few years. That was until recently when they hired the blonde haired girl named Brandi. She is amazing and in just a short time has made me feel like I've got my own personal neighborhood Kroger's back again! She learned my name almost right away which means a lot to me. Also she remembered that I work in the service industry and keep late hours and literally asks me how my day was every night I come in. She has learned the things I typically buy and has TWICE reminded me of items I had forgotten to grab and would have been so frustrated had I gotten home and realized it. She did it again tonight and it was medicine for my daughter so It was super important. I told her how thankful I was I I had to stop in the car before leaving the parking lot to leave a review because I kept thinking how special treatment for a customer like she has given me really is. It makes me feel special and she's so thoughtful to remember these things. I'm not sure if she goes that above and beyond for all her customers but I'm guessing she does because I hear her address many of her customers in the evening hours that I shop by name and with personal and thoughtful conversation. You guys did a GREAT thing hiring her for that shift because she is AMAZING. Remembering my daughters medicine tonight that I almost forgot and asking me how my day at work was shows that she isn't just working a job but that she's taking great pride in everything she does and I've got my neighborhood Kroger back again! Thank you guys for always seeking to improve my store. I won't shop anywhere else. read more

Since the manager or whoever had the brilliant idea to change Marlon to another section instead of having him in the kitchen cooking chicken, turkey legs,etc everything the other people cook there is flavorless and nasty. I really miss seeing him there because when he was taking care of the kitchen I already knew that whatever I chose it was going to be yummy. read more

Love Kroger! From the produce to the meat, poultry and fish its pretty awesome. Its usually pretty well maintained and stocked as well. Its my goto grocery store in Garland! Thumbs up! read more

Just your typical Kroger. I give it bonus points for being clean with friendly service. pretty large selection of wine.

This is my favorite grocer in this area. They always have really good deals on meats and produce. They also slash the prices on their items (even floral and non-perishables) more often and sooner than other stores. The Tom Thumb close to us used to do this, but we have not found a Tom Thumb that slashes prices on much since several of them closed. This Kroger has a beer and wine section for those that have to have it in their grocer. The staff here is some of the nicest people you'll meet at a market. My husband's parents went when they were in town this past week and said they have never been to a grocer with all of it's employees so nice. This says a lot since they are used to Air Force Bases and have lived all over the world. My only complaint is that they are at the corner of I-30 and Broadway, so traffic gets heavy sometimes. This does not hold the lines up much. They usually have enough people on staff to deal with the in-store traffic. read more

My go to grocery store. It is the closest full grocery store-but I would travel a little for it. The building itself is a little dated-but I don't need a juice bar or a Starbucks when I am doing my everyday grocery shopping. The selection is more than sufficient and they even have a pretty nice beer and wine section. The staff is courteous and helpful They also seem to know the store fairly well. Prices are in line with other grocers in the area and when they mark things down you can get some great values. I actually stop by almost every day just to see if they have something good marked down- I may not need it then but that is what freezers are for. If you are in the area and want good service and good prices and are not worried about frills that some fancier stores have you should do your self a favor and stop in. read more

I bought five Christian books from here just last week, and when I decided to read just the beginning of just the first few pages from the books to see which of 'em were good, three turned out to be better than the other! The $5 books were a whole lot better than the expensive books b/c they went in and talk about the Lord and how we should live our lives according to the Lord. The expensive books however, talked about pantyhose, and all about the church life of the other person. Each place has a good receptionist, good personality, and good social skills, but when I tried to return the books I didn't like, the woman was rude, and had a bad attitude. Instead of saying, "Can I help the next customer? or Hi, how can I help you?" She just said to me, "Why are you bringing those here? You can't return books here at the store. If you want, I can ask the manager here for you and she can talk to you about it, but we can't return books here to the store." Ha! Rude! She could've told me that in a nice and friendly manner. There are other places that I can go to return books, not just here. I can go and sell these books if I can't get my money back too. read more

I was refused service because I came to the register 5 minutes after the checkout person had left I talk to the people who were left in the store and they told me it was not their problem it was mine I told them I was going to contact the corporate office and I did so the corporate office contacted the manager Consuela this morning her only question was what time did I approached the register well it was 1:05 it took me till 1:10 to find another human being when I talk to her like I said she told me it was not her problem that I couldn't get checked out that they check out girl had to leave so she didn't get overtime wow how petty-ass is that. I do not want to talk to Consuela at this point I feel that she thinks that everyone should be evacuated from the store regardless if they have a cart full of groceries or not which I did. This is bad business on the part of Kroger and I will be forwarding this review to the corporate headquarters just so they know how this store is run the manager Consuela is so concerned that no one gets over time and probably not health insurance that is she is willing to turn customers away read more

Soooo. I'm very disgusted with a lot of these reviews. I have been a customer for over 20 years at this location. I have never ever had an issue with this store. All of the employees there are so very nice and very helpful and very polite. I had an issue with clipping a digital coupon on the app and an employee pulling an order stopped and taught me how to navigate around the app. Now I'm a pro. So hats of to, I feel bad for not knowing her name, but she is a short Mexican girl. Maybe 5ft. I think maybe Pam or pat. I heard someone say Garcia to her. She is usually at the self checkout. That girl is always smiling. She always greets me when I come in. She has stopped me in the store to ask me if I'm finding everything I need. And I can't list all of the things she has helped me with. Then there is Dennis. This guy works so hard there. He is always out getting carts or bagging. Hats off to him for his dedicated service. I never ever see him just standing around. He's always busy. I did buy a brisket once and it turned out bad. I went to customer service about it and they refunded my money and apologized. So I believe if people write something negative here it's because they are already upset with something or they are just one of those people that just want to lie about stuff. Ignore all those people and go check out the store yourself. I can tell you right now you will not be disappointed. read more

This location is nice, clean, and has everything that you need. It also has a gas station if you use fuel points. The produce selection is not bad, and the prices are reasonable. read more

I really need to report what I am seeing at the store. Evidently employees are not required to use gloves. I am no longer going to this location because of that fact. People who order for pick up or delivery are not getting a contactless transaction. Both checkers and baggers are not wearing gloves. Also many employees are not wearing their masks properly. They are pulling them down to their chin. What is the point? I do not feel it is safe to shop at this location thank you and bye-bye. read more

We live in Garland, TX & close to the Kroger at 1406 Walnut St. My sister lives across the street from me. With all this virus scare--abd they are both senior citizens---she placed an order to be delivered to their home. Receipts he has said orderwas picked up at 6:45pm yesterday. My sister lives just a few blocks from the store---so an order picked up at 6:45 should have been delivered before 7pm. She never got her groceries! When she called the store this morning, the Manager told her they were not responsible---pickup orders are contracted out--their was nothing she(manager) would do for my sister. Well--Kroger your high quality customer service is a LIE!! **Whatever you do--do not use the pickup service at Kroger off Walnut in Garland, TX---they suck & have no regard for people (senior citizens) at all!** read more

This location is sketchy and now, on my way home. I was apprehensive but it was a better experience than I'd expected. It wasn't too crowded and lines moved quickly. I will return. read more

Always clean with the same freindly faces each day. I'm lucky to have such a great store so close.

KROGER is the one stop shop you can go for mostly anything. Their prices are decent as well.

This is my go to grocery store. Yes you can find lower prices at wally world but you will never have long lines that don't move and hordes of crowds here. They always open more registers if lines even begin to queue up. I have been told by others that the way the store is laid out is counter to most other stores but in my opinion it's very easy to find what your looking for here and they don't constantly move stuff around just to get you to impulse buy. If you found it on isle 3 six weeks ago it will be there now. The staff has always been helpful and nice to me. The pharmacy is the only place you will ever get any less than perfect service and I really think that is just they don't have enough staff in that one department. read more

Love the pharmacist! Been on a oral med for 4 years, horrible tasting stuff. After talking to the pharmacist about, she went a looked and found a different brand that is tasteless! Made my year! I've talked too many different pharmacist and all told me to live with it, not this one! read more

Don't use their self-checkout unless you like being insulted. They are supposedly very sensitive, but constantly tell you to do whatever you've alredy done, then sometimes tell you to remove the very item they've just told you to bag, then hang you up until store personnel find their way to clear the machine. Today, with items still in my cart, employee reset the machine to make me pay instead of completing my checkout. On top of that, they didn't even have a common item I needed. read more

This store is not the fanciest store, no Starbucks or such..but it does have everything you NEED when grocery shopping. Great selection of products at decent prices. read more

this kroger is close to my house..but its the ppl who make u feel like its a mom & pop, prices are great too

I go to this Kroger location several times a week & it always has what I am looking for. The staff is friendly & helpful.

Very friendly customer service, clean, tidy, fresh produce. Always has to come back. Thanks!

Store is nice and kept clean. The people who work there are nice and mostly helpful. I only have one complaint and that is the birds outside. I feel sometimes when visiting this store that I'm in a production of the movie "Birds" because the blackbirds and crows are so prevalent and such a nuisance! I went in one day to complain because the birds were extremely bad, all over all the cars in the parking lot and flying all around people, scaring them. I spoke to one young woman who told me she was a manager and there was nothing they could do about it because the birds were migrating (these birds do not migrate from here during the winter). I explained to her that Walmart had had this same issue and were able to do something about it but she insisted that there was nothing to be done about it. So, not very helpful on that issue. I have also called to ask a question and have been on hold for a very long time before someone came on the line that could answer my question. read more