I'm not one to leave reviews, but I wanted to make sure that this doesn't happen to anyone else. On June 19th 2019, I inquired about a used Corvette for sale on Tom Henry Chevrolet's website. The sales consultant, John Taliani, was working with me on this deal. After confirming the vehicle was available for $30,000 I was told to put a $1000 deposit on the car to hold it. Within the hour I had financing approved and paid for an inspector to go out next day to confirm the condition of the car. After numerous calls back and forth, John concluded the conversation telling me that he wanted to see if the dealership could match or beat my financing. Within two hours, I received a phone call from the used car sales manager, Ross Caruso, only to find out that the dealership ended up selling the car from underneath me. With John not returning my calls, I called Ross back to try and figure out why they sold a car that was on hold for me. Ross told me that "because I was sending an inspector the next day, the car couldn't be marked as sold and deposits on cars were for customers that were serious about buying the car, but just needed to get everything worked out". This didn't make sense to me so I asked if I could speak to the General Manager. I then spoke to the General Manager, Corey Holland ,who immediately informed me that "there was nothing I could do about the situation and that's just how the used car buying process is". I told Corey that I didn't understand why the dealership sold a car that I had a deposit on. Corey stated that they don't accept credit card deposits from out of state due to Pennsylvania state laws (which is non-existent) and then questioned me on if I really gave John my credit card information. Long story short, they sold the car that I had a deposit on from underneath me and poorly handled the situation. I have bought cars from out-of-state my whole life and have never dealt with a salesforce that was so unprofessional and deceiving. Out-of-state buyers should be taken just as seriously as in-state buyers. Tom Henry Chevrolet should be ashamed for operating in the fashion that they do. The process of purchasing a vehicle is weighted heavily on having trust in the dealership and its people that you are working with. Tom Henry Chevrolet completely failed the consumer and proved that their profit is more important than the customer. This dealership has failed on their own mission statement with the intent of "being treated like family". I strongly urge anyone looking to purchase a vehicle from this dealership to consider my experience before putting your trust in them. read more

From sales to service and even the paint shop, everyone is extremely friendly and helpful. The sales people and down to earth and don't force a sale on you. read more

Tom Henry Chevrolet is outstanding. They are really easy to work with, and work hard to provide you with the best deal possible. I worked with Cam Warba on a 2017 z06. He literally drove all over Western PA to find me exactly what I was looking for. I love the car and can't thank Cam enough for going 'above and beyond' to find me the car of my dreams. Best car buying experience I've ever had. read more

We have always had a positive experience at Tom Henry. It's about 35-40 minutes from our home and this is the second car we have gotten there--we never even consider going anywhere else! read more

I had a terrible experience with the Tom Henry service department and unfortunately after 17 years of doing business there I will no longer be be a customer. They failed to diagnose a major mechanical problem with my vehicle then magically after the warranty was up they agreed that was the problem. They threw different parts at it trying to fix and I even had $250 out of my pocket to make an attempt that backfired. In the end it cost me $2200. I calmly escalated to GM, Tom Henry himself and GM corporate where I couldn't obtain a logical explanation as to why it shouldn't be covered under warranty or at a cost to the dealer. read more

Went & ordered a bed liner & truck cover & scheduled an appointment to get them installed. A week later I went to the appointment and after around 1 1/4 hours I find out nobody ordered the parts & they didn't know that I wanted to have the work done even though we had scheduled an appointment to get it done. Will not go back if they can't get simple things done right. read more

The only good thing I can say is I found a car here that I like. It is very hard to contact anyone here, even if you are buying a car. They showed me my car when it was filthy. When I decided to buy it they promised it would be cleaned thoroughly before I picked it up. Very little effort was made to clean it. Now I need to pay someone to do a professional job or do it myself. Would I go there again? Probably not. Would I recommend anyone else to go there? Definitely not. read more

I can't believe nobody has rated this place yet. My sales guy was Adam. I had no idea of what I waned but his patients exceeded excellent. The customer service was top notch that I find driving from Pittsburgh to this Establishment is well worth the drive. Thank you Adam for all your hard work. read more

Service was fast and friendly. The dealership had a nice seating area with hot coffee and TV.

There's a difference between raising the bar and being the figurative bar altogether. Tom Henry's Service Department is a game changer. After Sullivan in Etna closed down (where I got my car in 2005), I jumped around from shop to shop in hopes of finding someone reliable and honest. It was finally in 2010 when I was driving on 279 in a blizzard and my car suddenly stalled that I found Tom Henry. Although my car was 7 years old, it had less than 40,000 miles on it. Tom Henry fought for me and covered the repairs to my engine, which would've far-exceed $1,200, and they instantly made me a customer for life. As someone who has had many awful experiences with car service (being overcharged, poor repairs, poor customer service) and whose vehicular knowledge is limited to Google, it's really important to me to have a service shop I can trust. Ed and Jim have been absolutely spectacular to me and my car, and I'm strongly considering another Chevy as my next car because of them. Today, I only get my state inspection and repairs done through Tom Henry. They're thorough, considerate, and patient. Their repair charges have been extremely reasonable, and I also greatly appreciate that they'll take time to explain to me what's going on. Before I make any car repair decisions, I always check in with my father and they've always been very respectful of that. They even offer to speak with him if I'm at a loss. What happened recently is what made me feel ashamed that I hadn't yet at least written a review for them. Since my state inspection in May 2014, my car has been in and out with a suspicious squeaking sound in my new brakes. The brakes were working well and they tried a number of fixes, none of which they charged me for considering I had only just paid to have them replaced. I didn't usually hear the squeaking over my music, but during a hood latch repair I had scheduled, I asked them to check into it a final time. I also asked Jim to look at my front passenger stereo speaker because it had gone out a few days before. I noticed the hood latch was broken shortly after my state inspection from May of this year. They replaced the hood latch AND my brakes for no charge. Jim called me about the stereo, and, although it was a relatively inexpensive repair, I said I wanted to hold off until August for when I start my new job and have more financial stability. When I went to pick up my car a few days later, Jim noted that he replaced the speaker anyway for no charge because he felt bad that my car had been in and out for the brakes many times. I was blown away. To Jim, Don, Gary, Ed, and everyone else in the service department, thank you for everything you've done and continue to do. I trust no one else with my car, so you're stuck with me! read more