I would not recommend Cochran Volkswagen North Hills to any female seeking warranty service…read more The windshield wipers on my 2024 Taos were malfunctioning and would activate while the switch was OFF, even when there was no rain. At my initial visit, I was told they were "working as designed". At another visit, I was told the problem was caused by my EZPass. It ultimately took six visits, extensive documentation, and considerable persistence before the issue was properly addressed when VW issued Service Bulletin 94-26-01, documenting a "ghost operation," which was my exact problem. What was particularly troubling was how I was treated while trying to have a legitimate warranty concern addressed. During one visit, the technician asked if I was a "girly girl" who applied makeup, brushed her hair, and sprayed products in the car. He stated that "girls do what girls do" and that products will "jack up" the steering column and cause issues. These gender based assumptions further delayed the diagnosis of a legitimate warranty claim. Instead of focusing on the mechanical problem I was reporting, the technician shifted the focus to stereotypical assumptions about my behavior as a woman and suggested that I was potentially responsible for the malfunction. This experience was further compounded when, after the fix was finally applied, I discovered a dent and scratch on the driver's side that had not been present when I dropped off the vehicle. I notified the service director, who stated they would "air" on the side of taking responsibility and did arrange repairs. I am sharing this experience because I believe customers, particularly women bringing legitimate warranty concerns to this dealership, deserve to be taken seriously, treated professionally, and have their concerns evaluated without gender-based assumptions. The problem with my car was real. Volkswagen ultimately documented the exact defect. The way I was treated while trying to get it addressed was the part I should not have had to experience.

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

what a dealership! Conveniently located on PA 376, a longtime dealer in Beaver County. Locally…read moreowned, they offer top notch auto service, including body work too! As a woman I never worry about the service dept taking advantage of me. They are very honest and do good work and keep your car neat and clean as they do the work!igave bought 4 vehicles over the years from them all new. our salesman Don Ehrenberg is always knowledgeable and patient too! they have always had a nice selection of vehicles and once had a car delivered from Ohio for me! if you are looking for a new or used vehicle, Millers is the place!

I bought a vehicle here about nine months before Rub A Dub Trump was elected. The coupe was quite…read morefine to say the least, but the power lock actuator on the passenger side always froze, and the mechanical lock on the driver's door was jammed. Anytime I'd give a buddy of mine a lift to high school, I'd have to make him crawl across from the driver side to make his way to the passenger seat -- that's if both doors decided to work! My situation during the wintertime was so tight that even my current wedgie seems to be less of a problem. The coffee in the waiting area wasn't bitter like the Mitsubishi dealer's, so that's a plus. However, my car had a mind of its own and often drove off on me while I was on the clock. Like where did it always go?? My Chrysler now is brilliant, because wherever I park it, I can always find it right where I parked it! That's loyalty right there. I can't go back to having a Bowtie on my grille. I'll stick to the wings of glory. Sales people are nice there.

Never used them went with another company but they are very good reliable quick to answer a…read morequestion show the problem then do the job

Tom's auto service is outstanding, I have had 4 trips to…read moreTom's with 3 different vehicles and was treated most excellent One trip my father in law car had a check engine light came. We called and they got us in right away and ran the codes and reset them Mark the mechanic told us what the problem was and we needed to get it checked out further back at the family service facility in Cumberland MD Mark did not charge for the service. Thanks Mark

Trudeau's is the best! Honest and straightforward with what service needs done. Costs are fair and…read moreaffordable. Fred is great and will take the time to explain things that I don't understand. I recommend them to friends all the time!

I took my Ford Fusion to these guys due to my steering wheel locking up and the car nearly…read moreimpossible to turn. I check with Ford who say there was a recall for a sensor / part buy my VIN was not part of the recall. Ford also said it would be like 1500 to fix due to where sensor was. I took my car to Trudeau and told them what happened. I get a phone call later saying the issue was actually tied to something else (I dont remember what) really simple and I could come get it no charge as there really was no issue. My car was fine afterward. They could have easily said I needed the sensor and I would have paid for it. I've had nothing but great experiences with them. Nothing better in the area, period.

1-star review. Nick…read moreChevrolet charged me $150 for a service that did NOT fix the problem. I picked up my truck and the issue was still there. I contacted the service department the next day, and after explaining the situation, I was told a manager would call me back. Nobody ever did. I asked for my $150 back since the problem was not fixed, and they refused. Very disappointed with the service and the way I was treated. I would not recommend this dealership.

These people are terrible. My 95 year old mother bought two cars from these ripoff artists and she…read morehas me take the car back for maintenance. No matter what you go in for they charge $1,000. No matter what they do these ripoff artists jack up the maintenance to charge you $1,000. They put 4 new tires on and the junk tires leaked from the first day they put them on. Took the car back yesterday and they told me they weren't leaking. I went out this morning and two of the tires had gone from 35 psi to 14 psi overnight. Complete ripoff. They continue to deny the tires are leaking. Total ripoff artists. DO NOT GO HERE TO BUY A CAR OR FOR MAINTENANCE. Ripoff artists

Called for quotes on tire install, state inspection & emissions. I made note of the total price…read moregiven on the phone prior to bringing my vehicle in. Upon pickup, total price changed & my vehicle "failed" inspection for front brakes & rotors. Unfortunately for me, 3 months later I find out my brakes & rotors were within legal limits & should've passed during a routine oil change/ tire rotation. This business does not conduct themselves professionally or legally & doesn't take accountability when need be.

They are crooks. Friendly but will find anything upon inspection to charge you for. Unnecessary…read morecharges but will smile while they cheat you.

Great repair work on car rust. Very clear estimate and fair price. Best customer service. Thank…read moreyou Eazor's!

Took my car on Sunday nite to be there Monday morning to have rust repair done! I was quoted by…read moreTiffany a week or less to complete the work! They had my car two weeks!!! They rushed the work the second week, and scratched my roof in a few places and told me it was like that. Angie stated they Did the scratch, she saw it somehow in a picture they took?? They fixed it. The one in the middle of the roof was not repaired. I found paint smudge prints and dust on my back door panel, and dust in the interior door panels as well. They Armor All the tires, and had it all over the freshly painted wheel wells! They did a nice job on the rust, but that was it! Absolutely no communication the first week they had my car. I had to call to get a update on Friday... I asked for them to buff my car, $225, they did not even do the whole car, so I feel I should have been reimbursed some, but they did not. So this is why I am giving a 2 star review. For spending $2075 for work they provided, I think they should have treated me and my car more professional than they did!

Update to my original review- I was able to work with the General Manager who listened to my…read moreconcerns and resolved my issue. I appreciated his professionalism and commitment to customer satisfaction.

We had very high hopes for our experience with CarShop, especially because everything started off…read moreso well when we purchased our vehicle. Unfortunately, about three weeks after purchasing it, everything seemed to go downhill. We started noticing that the car wasn't running smoothly and eventually got to the point where we genuinely did not feel safe driving it. It was also failing to do basic things properly, which led us to contact CarShop and bring the vehicle back on Monday, July 13th. When we dropped it off, we were told, "You probably won't hear anything until Wednesday, July 15th." However, the following day we received a call from a woman telling us that our car needed to be sent to Chevy because there was a recall on it. This was extremely frustrating because NOT ONCE during the purchasing process were we informed that there was a recall involving the transmission. To our knowledge, the vehicle was sent to Chevy on either Tuesday the 14th or Wednesday the 15th. From that point forward, communication was extremely disappointing. We were never told which Chevy dealership our car was sent to, we received little to no updates unless we called ourselves, and we were given very little information about what was actually happening with our vehicle or when we could expect it back. About a week later, we called asking for an update and again received very little information. We also made sure to let them know that we would be leaving to go out of town on July 31st. We were told, "Oh, it shouldn't take any longer than two weeks." Throughout the following weeks, we called multiple times trying to get updates and continued reminding everyone we spoke with that we were leaving town. Then, on July 30th, we received a phone call saying that the rental car we had been given had been sold and needed to be replaced. They did come to us and exchange the rental, which we appreciated, but the overall situation was already frustrating considering we had been without the vehicle we had JUST purchased for over two weeks with very little communication. On the morning of July 31st, I called around 8 a.m. because I needed to get something out of our car before leaving town. Instead of simply telling us where our vehicle was located, someone was sent to go get the EZ pass for us. Again, while we appreciated them doing that, it was frustrating that we still weren't being told where our own vehicle was or what was happening with it. I specifically explained that we would not be home after 12 noon that day and that if the vehicle was finished after that point, it would have to sit there for over a week until we returned. After weeks of waiting and calling for updates, we received a call around 4 p.m. THAT SAME DAY saying the vehicle was finally finished. We also later found out that additional issues occurred while the vehicle was being repaired, which we were not informed about until after the fact when WE OURSELVES read the maintenance reports. Overall, this was an extremely frustrating and disappointing experience. We understand that recalls and repairs happen, and some things may be outside of CarShop's control. However, communication and transparency are absolutely within their control. We should have been informed about the recall from the beginning, told where our vehicle was being sent, updated throughout the repair process, and notified about additional issues as they happened. After having such a positive experience initially, we are extremely disappointed with how everything was handled once problems arose with the vehicle.