I don't like taking my car into the mechanic any better than the next person, but I really do like the guys (and Sharon) over at Tom Hatem. Not only do I have a foreign car, I have a solid affection for MINI Coopers and all of the quirks that come with owning a German made British roller skate with a motor. I had come here for routine oil changes prior to the pandemic, but the shop got a little full during shut down and it was hard to get a time that worked for me. Anyway.... when my panoramic sunroof got stuck, open, naturally, this week, I called the dealer and they couldn't offer a loaner car until May (!!) and couldn't make any guarantees as to when they could even get the car into the garage after I dropped it off. So, next option - Tom Hatem. RIck also said I'd have to drop the car off, but it was "because I've got a couple of cars in the shop and I don't want you to have to wait around all day," plus, he was confident that if they couldn't fix the sunroof, they could at least render my vehicle water tight before the rain, so off we went. His best guess was 30 minutes of work, but they ended up needing an hour. Rick did the usual great job of explaining what the problem was and how they fixed it. He had the car ready by the following morning, by disconnecting the motor to the sunroof after he had to take the roof off to reset it manually. Either way, I was pleased not to be rained on. Paid for the labor and he gave me a nice write up on what they did, in case I want to have the roof repaired in the future. and off we went. I will head back over there first the next time I need something. read more

Well let's be a story teller for a few moments and speak about a time when owning a German enthusiasts car was fun, exhilarating, cool, and gave a great sense of the ultimate driving experience. So over the years I've found myself here upon a few occasions. While some of the experience with my 'beloved car' has been a hate relationship it has also came with love too. Anyways I found this place after a few recommendations came to go to them after some problems a few others couldn't manage or weren't willing too. Tom Hatem has always been good to me. As bad as this will sound I know the gentlemen at the counter quite well. I have been a long time customer since the inception of owning my 'Ultimate Driving Machine'. Some of that has been love and hate, but Tom Hatem has always had me back on the road. They also back their work! That is something that brings me back as some will not offer such a warranty or piece of mind to their customers. If you ever find yourself needing an automotive shop for German cars (more so BMW experts) I recommend them highly. They also work on Audi, Porsche, VW, although BMW is their specialty! read more

Worst experience I've had in a while. Would not recommend their service to anyone. I spoke with them over the phone and received a quote in person. However, when I came to pick up my car, the total somehow doubled. These guys were very condescending and rude when I inquired about this. read more

Ah. The joys of German car ownership. The driving exhilaration. The refined comfort. The cool Bavarian styling. The repair bills that dwarf the national debt of Paraguay. My Krautwagon needed new tires. The cheapest route was to order the tires on line, and have them shipped to an installer. The tires for my car (rears anyway) are 19/295 (that's technical tire speak for 'freaking huge'). They can be difficult to get on/off, and stories of less than skilled installers damaging peoples rims are not uncommon. Hatem's shop was at the top of the installers list on the tire vendors website. They had good reviews, so I had them shipped there. It was a good experience. I also had them change the oil, and it was done correctly and for a fair price. When they were doing the work, they spotted a problem that needed repair (a bad water pump), and gave me an estimate to repair the issue that was on target. I did confirm what they reported with my own eyes. I will take my car to Hatem again. Please note that they only work on German cars. read more

I just had my car fixed, and I just want to say Excellent Service. I'm very skeptical of mechanics trying to tell me about work my car needs, but these guys explained everything in earth language. They told me what could wait and what needed done now. Did you know they have special wrenches that are digital that beep when your lug nuts are perfectly tight? These guys are professionals! read more

I believe this is the best German car mechanic in the city and I wouldn't take my BMW wagon anywhere else, but they don't come cheap. Amazing (like they are) and less expensive (like they are not) would have yielded 5 stars. But, hey, good German car work always seems to come at a premium... The good: My '99 is still running like a top, thanks to regular service at Hatem Automotive. I have no excuse to buy a new car. The bad: My '99 is still running like a top, thanks to regular service at Hatem Automotive. I have no excuse to buy a new car. read more

I've had two routine things done at Hatem over the past year and have always had a good experience. While they're definitely not cheap, I have found them to be quick and straightforward with what needs to be done to the car and why. The reason I am writing this review is because of the following incident. My BMW's coolant light had been going on/off for a week or two, so I called Hatem. They said it could be one of two things, but to just stop by whenever and they would peak at it quickly in the parking lot. I showed up right when they opened at 7:30am (which I'm sure all business owners love). I soon found out that the coolant had been a little low, but nothing serious. They topped the coolant off quickly and the light was off. It was great because I was in and out in 10 minutes. The best part however, was that they didn't charge me. It wasn't a big deal, and they didn't try to make it one or take advantage of me. That's the great thing about most local businesses, they're flexible and friendly. Wouldn't go to a different garage after that experience! read more

Dishonest and deceitful. Blagois recommended that I take my 335d to Hatem for an alignment, calling it the best quality (at a big price) in town for my particular car. I called and scheduled the appointment a week ahead of time, and arranged for my wife to follow me to the shop on the morning of the alignment. The service writer, a bearded gentleman likely in his mid-60s, asked when I would like to have the car done. I asked if it was possible by 1pm, and I was told that would not be a problem, plenty of time to include the oil change and DEF top-off. At 12:30, I receive a call informing me that they're just getting around to it, and I'm due for a brake fluid flush and am close on the rear brakes. I okayed the brake fluid, said no to brakes, and asked when it would be done. "As quickly as possible." At 3:00 I called and asked for a status update, as I had already canceled an appointment and was nearing doing so for another. He said I could come in now, they weren't far from wrapping up. When I arrive, the car is not done, but this was expected. I paid my invoice and waited at the counter. While waiting, a separate gentleman comes out of the back and tells my service writer that "the fluid has finally arrived." My mouth dropped as I listened to the service writer hush this other man and quietly explain that he "got it taken care of." I intruded on the conversation explaining that I felt rude for eavesdropping, but what fluid was he speaking about? The service writer said it was nothing. So I opened my $600 invoice and said, "It looks like I paid full price here, and it sounds like you're cutting me short on something and being dishonest about it. This is very disheartening, and I'll tell you right now that I'll never come back here again." He then explained that it was "just the diesel exhaust fluid, and he knew that I was already running late." I said that I appreciated his sudden concern with my timeline, but one of two things should happen; either I'm not charged for a service not rendered, or the situation is explained to me and I'm asked to swing back by for the DEF later. Either way, you sure as heck don't lie to me about it, and let me leave none the wiser. I waited for them to pull my car back in and fill the fluid, and told them they would never have me as a customer again. Even if I didn't catch this at the shop, it would have been a short time before my car informed me that limp mode was impending. read more

Hatem's has been around for a long time, which is in itself a recommendation. But in addition, I'd like to say that they are fair and honest, and go the extra mile for you. I have had my 2012 Mercedes in for regular service appointments several times, and everything went well. Last Monday, my car died. Tried to jump it; no go. Towed it to Hatem's. After two days of diagnostics, it turned out to be something that had to be fixed by a Mercedes dealer. When I called to arrange to have my car towed to Crown, I asked them to send me the bill for their time, only to be told that they would not be charging me. I told them that was ridiculous, that they had spent time and diagnostic services on my car, so I owed them something. Nope. This is a place you can trust, and as long as I have a foreign car, I will take it to Hatem Automotive. read more

I will never go to another mechanic so long as Tom Hatem is in business. I've known these guys from the neighborhood for a few years and took my 03 Volkswagen in with a plethora of issues and A very tight budget. They worked to resolve all of the issues while staying within my means, doing some of the work pro bono for me. These are Seriously some of the best, most honest guys I have ever had the pleasure of working with, and will recommend them to everyone I know who has a European vehicle. read more

So I had to replace my battery myself just to get my car running. I learned that the battery needs to be relearned to the computer system in order to clear off the service lights. Hattem told me that they had the proper equipment to do the relearning and quoted me 30min labor or $56. They finally call me stating that they weren't able to clear the codes and that further diagnostics would need to be done. This after charging me for a full hour of service $115. Bottom line is, I bit the bullet and took it to the dealership were it was fixed without haggle. read more

I have taken three cars here over the last 8 or so years and have always felt they've done a great job resolving a wide range of issues from preventative maintenance to track day preparation. In my dealings they have always been fair, honest, diligent and they have followed through with what they have said they'd do. That goes a long way with me and I highly recommend them. read more

The Hatem family has always done a superb job of taking care of my family's cars over the last 20+ years. They have always clearly explained what needs to be done and what I can expect to have to be done in the near future. Their technicians are incredibly knowledgeable and passionate about German cars and do all they can to have my car in top condition. I feel Tom Hatem always does what is best for the customer. I have never heard anyone there speak poorly about dealers or competition which impressed me with their professionalism. There is always a mix of cars there; classic to current, well-worn and loved, to top end $100,000+ cars. Many in the race community use Hatem for their tuning and this gives me comfort knowing that they have the tools and expertise to get the most out of my car. Even when I just take my car in for an oil change, they inspect things and give me the heads up on what else to take care of soon. There is no other car repair place that I trust as much as Tom and Pat Hatem and their team. So much so, that my two most recent car purchases were German brands so that I knew Hatem would be able to take care of them. My two children drive BMWs that are serviced by Hatem. I have also bought parts over the counter from them and often at considerable savings over the dealer that offers with a car club discount. Hatem should advertise they are a great place to get parts too! read more

I can't say enough good things about Hatem Automotive! Everyone is professional, polite, very knowledgable, and down to earth. Great diagnosis, communication, and honest feedback about work on the car. I have taken my BMW here for years and have never had to go back because something wasn't right. Very happy with the parts they use and the quality of service. read more

Tom Hatem is the only place I will bring my BMW for service. Their prices are lower compared to going to the BMW dealership service centers in the area and they do good work. I've found they always listen to the problem described with the car and they genuinely want to help fix the problem (vs. trying to sell you things you don't need.) They've also been helpful when it comes to prioritizing what has to be fixed now vs. what can wait until later and Aaron is super friendly! These guys are great! read more

My 2005 Mini Cooper's service engine soon light was on so i took it to MAG. They diagnosed the upstream O2 sensor and $600 later I was out the door. Only to have the service engine light on when I started my car. An hour later MAG said it looks like I need my head replaced because of worn valves..... for $3300. Being skeptical I took it in to Tom Hatem for a second opinion. They called later in the day and said they cleared the codes and reset the fuel ratio mixture. Problem solved. For $129. I'll never set foot in MAG again. read more