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Tokyo Grill

2.4 (46 reviews)
ModerateFast Food, Japanese
Closed 11:00 am - 9:00 pm

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TOKYO GRILL ATMOSPHERE

What's the vibe?
Good for groups
Good for kids

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Tokyo Grill on Maine Street in Suffolk is finally open for indoor dining. My wife and I were excited about going back. Prior to COVID we really liked the food and service there. The Chicken and Broccoli and the Shrimp and Broccoli were favorites. This afternoon we went back and had Chicken and Broccoli and Shrimp and Broccoli. The Broccoli was over cooked, the chicken didn't taste good and it was way too salty. Miso soup wasn't as good as before, avocado salad was drowned in dressing, sushi was good. Although not all great we ate everything except for the chicken and shrimp broccoli dishes. When the server asked how we liked the food my wife told her that the broccoli was over cooked and I told her it was too salty. The server laughed and said "so sorry". My wife said we aren't paying for something that isn't good and we didn't eat. The server said we had to pay. We told her to call the police which she did. Two Suffolk police officers showed up and very professionally negotiated between the parties. We offered to pay for the food that we ate, but the restaurant wanted to press charges for petty theft. We said go ahead, we hadn't stolen anything. After the police talked with them they agreed not to press charges, we paid the $30 for the food we ate and they still tried to get their 18% "service fee". Didn't pay it. Other restaurants would have not changed for the food we didn't like or eat and some would even give a discount coupon to return and give them another try.

Take out | Dinner | $20-30 DO NOT WASTE YOUR MONEY OR YOUR TIME! Ordered the sushi shrimp roll for my daughter and instead got SUSHIT! Placed an order for shrimp fried rice and the sushi roll. I had to wait approximately 45 mins for it and when my order was ready, I noticed that she had the sushi (a cold dish with mayo based garnish) in the SAME BAG as the hot food. I requested a separate bag and was then able to see my sushi order and it looked like squished playdoe, like a child made it. The inside looks dry and overall thrown together by someone who clearly does a substandard work. The ginger and wasabi was mashed into the corner... I immediately voiced my concerns to the manager about the now HOT MAYO on the sushi, clearly covering the insides to mask the poor presentation is a potential health hazard, asked for my money back and was rudely refused after being told that even if the customer is dissatisfied, read the sign, NO REFUNDS. I wont be back. EVER! Shitty service, shitty pol icies, shitty sushi. Food : 1/5 | Service : 1/5 | Atmosphere : 1/5

Brown avacodo

Food is good most days.... However, I just spent over $100 on dinner to get home and realize that multiple items are not there and the only thing that was ordered for my kids was not prepared properly. Other items were stale and inedible. They had only been closed for a few minutes when I realized this I've called over and over and over again with no answer and I'm now on my way up there hoping to salvage my family's dinner. Hopefully someone will still be there that can help. Edit: So I went back the same night.but the only guy there was the gentleman who paid for the meat filled lol main we received but received my kids veggie instead. I called the next morning as soon as they opened and was told to bring it back the next day(today) and speak with manager for refund. I get there today and the lady completely refuses to help and brushes it off on doordash. I also took pictures of how dirty it is today. I will never go back.

Spicy Dumpling soup
Lorie F.

Service was most certainly friendly. The place was clean, spacious, and dim. For the price, the food & portions could be better. The menu was a combo of Japanese and Chinese options. I started with the Dumpling Soup & requested it spicy. I was either in the mood for soup or it was just good. The flavor of the broth was delicious. There were 4 dumplings & tasted really good. Not sure if they were homemade or frozen but, yummy in the soup. I would've been happy with just the soup. But no.....had to be greedy & ordered the Shrimp & Garlic lunch special. The shrimp were indeed shrimps. My co-worker also ordered a shrimp dish and agreed they were tiny. I believe my plate of food was $6.99. No roll, no soup, no salad. I will say the flavors of the sauce were really good in my dish and my co-workers' Hibachi shrimp. Not bad, I tried..but, would prefer a good Chinese take out.

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12 years ago

Food was very good. Owners were very friendly. Cousin eats there all the time for lunch. I had dinner and was very happy with service.

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11 years ago

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7 years ago

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Review Highlights - Tokyo Grill

Best chicken teriyaki over noodle in town!

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