Miriam,
Just to recap the move, since no one from your office contacted me back to ask "if everything went ok", "how or if, I was pleased with your service", nothing by way of customer service.
However to recap, the gentlemen got lost, they were on a street that I never even mentioned. "Shellbark" sounds nothing like "Quail Run".
When it came to the move itself, originally when the driver pulled up, I had to ask him when does his time start. He wanted to start the time during his going out to turn the truck around, which it would seem that he would have been aware once he followed me into the community, that the truck would have to be backed in.
While technically I did receive 2 "men" and a truck, it was obvious the younger man was a trainee. Wasting time holding a table that could have been leaned against the wall, when he could have been removing boxes - which is what I began to do, since it appeared to become a "foot-dragging". Since I have moved before, I know that it doesn't take 3 hours to move a one bedroom apartment (no appliances, no headboard, no dresser, no chest of drawers) One queen bed, one dining set, one bar set, 9 chairs, and approximately 18 boxes....took 3 hours???
The driving was even worse, the new destination was apx. 12-15 minutes away. It took from 9AM-10:45 to load up. It took from 11:13 - 12:07 to unload, and that was even with the sofa being stuck for about 10 minutes. So how could it take 3 hours to load and 1 hour to unload, when all boxes were packed, no beds to break down or furnishings to disassemble? (rhetorical)
While, I understood my short notice, and your attempts to accommodate that short notice, we both conceded to a next day commitment with a 5% discount, no problem.
Toward the end of the move, I received conflicting dollar amounts as a balance, which was eventually resolved.
So to be fair, as I do report to different blog sites that request reviews on moving services - this is where I felt Tuff n Speedy failed. The star rating given will be a 2/2.5.
It was just not professional for your worker, whose name I didn't even know, to relay communication from a manager to the customer when the manager can speak directly with the customer. I try to support our African American business owner's as much as possible, and will only refer people who can pass the professionalism test, for which there was not even a courtesy call to ensure that everything ended on a good note..
This is the letter I sent to them after my move...needless to say, Miriam, nor Tammy (who did most of the talking) nor the mystery person that called in a different dollar amount have bothered to respond. Therefore, I dropped them down to 1-star... read more