Prompt response to request to replace malfunctioning door lock; very courteous and professional.read more

Igor was friendly, punctual, and professional. He was able to provide us with quick service. We…read moregreatly appreciate the help!

Great Place. The only place that had my unusual key. Great prices. Fast friendly service.read more

I had a key car fob programmed at this location before. Because of COVID-19 they are telling…read morecertain people that it cannot be fixed. I went to the dealership, paid more money, but was treated with Respect!

I was looking for a trusted locksmith and Chagrin Lock and Key, Wiley, came out and changed all my…read morelocks with durability to this day, maybe 10 years later! He was knowledgeable and trustworthy as I said and I would recommend him highly. I appreciate how neat he left the area after drilling a little and he was so enjoyable to talk with as he did the job. Great guy, great service and again, I highly recommend if you are as particular as me. He checks all the boxes!

We just moved to the Chagrin Falls area and needed the locks changed and re-keyed on our newly…read morepurchased home. Wiley responded right away and was able to recommend secure and attractive locks for our home. Even though he needed to order one set, he was able to return a few days later (on time---again) and install them with no problem. He even provided 8 matching keys. He is a true professional and is a fun guy to get to know. Use Chagrin Lock & Key whenever you need it done right the first time.

Amazing service! Super competitive pricing! This is THE ONLY WAY to get a replacement smartkey for…read moreyour car. So glad I found them. I had no idea how convenient and professional and affordable a mobile locksmith could be. I needed a 4button key for my 2016 Subaru Forester. I contacted the dealer and the price was over $340. I saw that Ace hardware store could make a replacement 4 button key but it would be a week before the key would be available. I called Advanced Lock and Key and within minutes the dispatcher connected me to the technician, Jim. At 4pm, just as he promised, Jim drove in our driveway and within 15 minutes I had a perfect 4 button key at a reasonable price. Do not hestitate to call Advanced Lock and Key; I'm so glad I did! (Attached is a photo with the new key in the middle and the valet and original key that Jim reprogrammed for us. They all work perfectly! I'm just blown away with how simple Advanced Lock and Key made this process.) Update: Can I give these guys 7 stars? Jim restored proper function to our valet key!! One key we got from the Subaru dealer a couple years ago was a valet key. It never seemed, to us, to work correctly. If we locked the car with the valet key and then unlocked it with the valet key, the alarm went off until we put the valet key started the car with the valet key. It seemed useless. We took the car and the key to the Subaru dealer, showed them the issue and their chief mechanic told us "It's designed to function that way." Please. Jim needed to reprogram all three of our keys, which he did quickly, and now the valet key makes sense: If you lock the car with the valet key and unlock with the valet key no alarm. If you lock the key with the remote, the alarm system is set and if you open the car with the valet key then the alarm sounds. Perfect. BETTER AND MORE COMPETENT THAN THE DEALER!!! Thanks, Jim and thanks Advanced Lock and Key. The best.

I have no idea what the deal is with this place but I wouldn't waste my time with them. I spoke…read morewith someone and said I would call back in a few minutes to book. When I called back, I got a different person who I guess didn't want to deal with me. So, she took my information and promptly hung up on me. So I called back because... what the heck, right. This time I get a third person who doesn't know what is going on either. So, he puts me on hold for awhile so he can call the woman who hung up on me and then they both come back on the line like a junior high group call. All I can ascertain is that the second person I spoke with got confused or annoyed when I spoke with her and assumed the other dispatcher was working on my call. If anyone would have bothered to have some patience or customer service maybe they would have been able to sort this out. But, drama and hijinks ensued while I am sitting locked out in the cold. But, whatever, the next locksmith I called was friendly, more affordable and at my door in 5 minutes. So, thanks for being shitty I guess.

Fast, fair and honest!!…read more Had a response within minutes. They understood the situation and were onsite in 28 minutes.

Jay came late on a Sunday night, price was great. He saved me money with his knowledge of locks…read more Highly recommend!

These guys are absolute pros! They came, analyzed the issue, opened the lost-code lock to my panic…read moreroom and reprogrammed the lock all in Flash-level time. Very reasonably priced, too! 10 fingers up!

Couldn't do what I needed but passed me along to someone that could help! I liked that they took…read morethe time to help even though they weren't making a dime on the job! Customer service-----WHAT

Emir saved my bacon today as I locked myself out of my house. I called him and he gave me a…read moreconcrete estimate for the entire service. Plus he arrived in about 5 minutes! I'm sure that was just lucky timing on my part but it was still greatly appreciated. He was fast and personable. Based on the floating quotes I got from other guys who only gave me a "starting at" quote for the process, this whole process was straightforward and relatively painless for an unexpected expense. So, stress free and moving on with the day was also priceless. I definitely recommend this locksmith.

I locked myself out of my home and needed a lock opened for me. It was around 30 degrees outside…read moreand I had my dog with me. I called E&A and they had a technician out in about 10 minutes. Not sure that this happens always but I was happy it was so quick! The only reason they aren't getting 5 stars is because they didn't confirm my identity (via ID card, etc) before starting the service. I would have thought that was a must-do. It felt a little too easy to have my lock opened. Aside for that potential security miss, the service took less than 5 minutes and I was able to pay with a card. I got an automated reciept immediately to my email. Now, the price..... Since it was an emergency call, the service cost me $102.60 ($95 for the call plus 8% tax). Let's just say I've had my keys attached to me since. I would recommend them and I would use them again in the future!

Ok this guy Ian is great. I mean who tries to help you over the phone instead of charging you to…read morecome out for a simple fix? I mean yes he's come out before and done great work too but very much appreciated his save today that didn't even require a house call! And my neighbor loves his work too.

Had the good fortune of working with Ian to resolve my mailbox lock issues. Ian gave me a…read morereasonable price range and mentioned it would depend on the type of lock. After providing a picture of my lock, he told me the price would be the lowest of the amounts quoted....think about that when it comes to honesty....he could have midrange or charged the higher amount. He kept me informed of his arrival time based on GPS and was courteous and professional in his duties. Will use and recommend Ian for all future locksmith needs! Thanks Ian.

I am an out of state landlord and my tenants left my house's lock somewhat in shambles. I called…read moreRick at Highland Security through Yelp and he responded right away even though he was on a job. He gave me excellent advice and had me follow up my request for him in an email. my job was not urgent but within two days he was at my place and called me to update me on his findings and what he recommended. He even checked on my furnace while he was there. His price was vey reasonable and his service was top notch. Will certainly use again if the need arises!

I called and they came out same day; re-keyed the whole house and fixed some unexpected issues…read morerelated to that. Professional, quick...couldn't ask for more.