Ok this guy Ian is great. I mean who tries to help you over the phone instead of charging you to…read morecome out for a simple fix? I mean yes he's come out before and done great work too but very much appreciated his save today that didn't even require a house call! And my neighbor loves his work too.

Had the good fortune of working with Ian to resolve my mailbox lock issues. Ian gave me a…read morereasonable price range and mentioned it would depend on the type of lock. After providing a picture of my lock, he told me the price would be the lowest of the amounts quoted....think about that when it comes to honesty....he could have midrange or charged the higher amount. He kept me informed of his arrival time based on GPS and was courteous and professional in his duties. Will use and recommend Ian for all future locksmith needs! Thanks Ian.

Austin was very professional. My Challenger had a minor hickup from the prior owner but Austin…read morefigured out the problem and was able to program the key fob and cut the key. Thank you Austin!!

Austin was AMAZING!!! He got two of my houses together. One was a little rough because of the…read moretenant situation but he weathered the storm. Did my lock out, repaired two locks another locksmith said couldn't be fixed and rekeyed four doors. Highly recommend. 10/10. And at a good price. Some of these folks are outrageous. Young guy doing his thing!

excellent professional service with owner.....have used the service several times. always on time…read moreand service delivered with friendly professional

Dan re-keyed my whole house. his prices are reasonable , he was courteous and on time. it was the…read morebest experience I have ever had with a locksmith.

* This post is updated on day two with pictures. A dispatcher called me today to ask about my…read moreservice. I explained it was terrible. She stated she was sorry to hear that but that's as far as the call went. She asked me how much I paid. No idea where she was calling from and no attempt to resolve the issue. I have now spent a couple additional hours on this second day attempting to resolve the terrible installation. Most important is that the locksmith stated that the deadbolt didn't require the strike plate on the door frame because "it locked just fine without it". The strike plate is one of the most important pieces of the deadbolt system. It's secured by 4 screws, 2 of which are extra long to make it more difficult to forcibly break through the door. When I checked the second door I observed that the wrong strike plate was installed on that door. ---------Original post below------------ I just had the worst experience. I purchased 3 sets of Kwik Key lock sets with deadbolts including an electronic deadbolt from Home Depot and informed the contractor when he called me after receiving my contact info from the 911 or 24/7 locksmith main number. When the installer arrived, I showed him the lock sets and the 3 doors. he promptly began working on the first door. He didn't explain or comment about any door or door frame conditions or possible lock set compatibility issues. He began to attempt to cut the hole for the deadbolt. After about 10 minutes of using a hole saw on the first door, he stopped and said you have a metal door it will be $250 for this door. no price given prior starting work so I was now stuck with having him continue the work. He really struggled cutting the hole into the door. Metal capped doors are very common so this shouldn't have been a surprise or be difficult. He finally "completed" the electronic deadbolt install and then moved to the second door. I checked the first install door was getting stuck on the newly installed deadbolt and wouldn't open. I called him over to check it out and he wiggled the door and it finally opened. He then stated the door strikes were the wrong type and that he didn't have the tools to recess the door strikes which is a common step with changing lock sets. He also didn't secure the door strike on the door with screws so it was loose and it rattled when the door was closed. I ended up having to get my own tools out (Dremel) and recess the strike plate myself from the door frame on this first door and will have to remove the deadbolt to fix the strike plate on the edge of the door. i then checked the second door and he again comments after starting the door that they were the wrong types of locks. He also appeared to have taken metal cutters or a saw to trim the metal ring that goes around the latch and into the door. these are standard doors and frames. the lock sets were fine. Again, sawdust and metal chips and screws everywhere and he threw away the original lockset without asking. At this point with the first door partially completed (lockset hadnt been installed yet) and the second door that requires additional rework, I said stop. I didnt want him touching anything else and to pack up and go. He repeatedly stated I must pay him $500 for what he stated was two complete doors and he wouldn't leave. I offered $300 with the rationale, not the right tools, no review of the conditions prior to starting the work, sawdust and debris everywhere. Voices were raised and shouting back and forth continued and I finally relented and said I would pay $400 out of duress because he was refusing to leave and wanted to start uninstalling what he partially installed. He still wouldn't accept $400 until I told him I was going to call the business. He then said ok but only if I paid with cash app. Not all banks allow the use of cash app and I had never used it before so after trying 4 of my different bank cards, all of which are not acceptable with cash app, and therefore not being able to pay him via cash app I said there had to be another way to pay. He immediately pulled out the "square" for Apple Pay and said it would be a $50 surcharge to use Apple Pay. I finally got him to leave after paying $400 plus the $50 apply pay surcharge under duress. No receipt. I can't locate the business anywhere, the address linked to payment is a residential address and the name of the payee didn't match the name on the address. All info for 911 locksmith or 24/7 locksmith (it appears both names are used by the locksmith) there is no local company website and the parent website is very vague and there is no way to track it get company info other than using this yelp review. it appears that 911 locksmith and 24/7 locksmith is a nationwide shell of a company with a dispatch service that connects callers to local independent contractors. My specific experience was in northeast Ohio with a "locksmith" aligned with the address on this review.

Terrible advertisement claims Triple aaa affiliated. They came out unlocked my car charged then…read moresaid $175.00 for the service. I said it's under Triple aaa and driver said they don't take Triple aaa. VERY misleading and false advertisement.

Fast, fair and honest!!…read more Had a response within minutes. They understood the situation and were onsite in 28 minutes.

Jay came late on a Sunday night, price was great. He saved me money with his knowledge of locks…read more Highly recommend!

These guys are absolute pros! They came, analyzed the issue, opened the lost-code lock to my panic…read moreroom and reprogrammed the lock all in Flash-level time. Very reasonably priced, too! 10 fingers up!

Couldn't do what I needed but passed me along to someone that could help! I liked that they took…read morethe time to help even though they weren't making a dime on the job! Customer service-----WHAT

Jason was an absolute gem to work with today. Nicest guy you'll meet, funny and down to Earth…read morewhile being very professional and his main goal is total customer satisfaction. His price was honest and real and he made sure all the bugs were cleared and that my car worked the way it should. Thanks again Jason

I recently purchased a used car and needed an additional key as it only came with one. Car keys are…read morenot what they used to be: computer chips, transponders, etc. have changed the game. I called around to some other locksmiths who quoted me fairly reasonable prices however, one locksmith recommended Ottinger and sons and said to ask for Jason. I called Jason and got an initial quote, which was very reasonable and called him back the following week to schedule an appointment. as I was talking with him, I realized he was at dinner with friends, but he was still taking time to make sure he got me on his schedule. I was more than willing to call back, but he insisted on making sure we got the appointment on his calendar. Jason called me the morning of our appointment to confirm and called me again that afternoon to tell me he was at one job, wrapping up across town and would be to my location quickly. He called as he was pulling up to tell me that he was there. I don't know how often locksmiths are that good at communication, but Jason was outstanding. Jason made small talk and got to know me as he was cutting the new key for my 2014 Chevy Malibu. The key needed a transponder and also required specialized equipment which Jason had in his truck. I don't even think he was at my house more than 15 minutes, but he felt like a lifelong friend by the time we were done. you can tell Jason is a motivated businessman. I highly recommend Ottinger and sons for mobile locksmith needs. Don't make assumptions about cost for a locksmith who comes to you. Call Jason and you won't be sorry.

So happy to have found Dale and his team for assisting us in a full hardware change on a property…read morein Old Brooklyn. Living in Florida, Dale was great to work with. He took down all the information, was able to go out to the house and get the work done quickly. He texted us the photos of what was done and we could not be more pleased with the work. So thrilled to have found a local and honest Cleveland business that was so responsive and professional. Thank you Dale for the great job, we would love to have your kind of service down here in Jacksonville!

Let me start off by saying that Dale was amazing! I had an issue with A front door lock that has…read morebeen going on for over two years, finally I cracked and decided to call somebody. Dale was out within 24 hours! He had the issue taken care of within under two hours. The price was extremely reasonable. And he was a very friendly and trustworthy!