Prompt response to request to replace malfunctioning door lock; very courteous and professional.read more

Igor was friendly, punctual, and professional. He was able to provide us with quick service. We…read moregreatly appreciate the help!

Fast, fair and honest!!…read more Had a response within minutes. They understood the situation and were onsite in 28 minutes.

Jay came late on a Sunday night, price was great. He saved me money with his knowledge of locks…read more Highly recommend!

Great Place. The only place that had my unusual key. Great prices. Fast friendly service.read more

I had a key car fob programmed at this location before. Because of COVID-19 they are telling…read morecertain people that it cannot be fixed. I went to the dealership, paid more money, but was treated with Respect!

I had an A+ experience with Stuart The Lock Guy. I enjoy dealing with smaller local companies, and…read moreStuart was excellent. He was responsive, prompt, reasonably priced and he did excellent work.

I live in Pittsburgh and my daughter lives in Cleveland. I had a key that I needed dupilcated and…read morehad gone to several locksmiths in Pittsburgh including "the best in town." with no luck. On my daughters reccomendation I tried The Lock Guy on one of my visits. Even he will admit it was not easy, but between him and his partner they looked through his inventory of thousands of blanks and found one that was close. This was not a mere business tranaction, he took the search for a duplicate blank personally. After about 25 minutes he found one that was close and cut it. In addition he gave it to me on the "honor system" trusting me to pay him if it worked and not pay him if it did not. I returned to Pittsburgh and tried it a few days later. While not a perfect fit, it worked! This kind of customer service is almost unheard of in this day and age. If you need a strange key cut and you live within three hours of Cleveland go to "The Lock Guy." You will not be disappointed.

Amazing! Professional, Great Value, plus work ethic is unbeatable! He even tested quality of his…read morework before he left and checked on my gate.. Don't waste your time looking around Just Call Titan Locksmith Solutions !!!!

I was looking for a trusted locksmith and Chagrin Lock and Key, Wiley, came out and changed all my…read morelocks with durability to this day, maybe 10 years later! He was knowledgeable and trustworthy as I said and I would recommend him highly. I appreciate how neat he left the area after drilling a little and he was so enjoyable to talk with as he did the job. Great guy, great service and again, I highly recommend if you are as particular as me. He checks all the boxes!

We just moved to the Chagrin Falls area and needed the locks changed and re-keyed on our newly…read morepurchased home. Wiley responded right away and was able to recommend secure and attractive locks for our home. Even though he needed to order one set, he was able to return a few days later (on time---again) and install them with no problem. He even provided 8 matching keys. He is a true professional and is a fun guy to get to know. Use Chagrin Lock & Key whenever you need it done right the first time.

Someone had given me this guys number because I had lost my keys. Although the price was a good…read moredeal, I ended up not using him because he wanted ME to drive 45min to get the key from him. (I lost my car keys, how do you expect me to get there?) After reviewing his info from google, it says he comes to you day or night, through any emergency. That's great, if it would have been the case...but it wasn't. I contacted him at 8 am and he said to call him in a couple hours. Then said he could have it after 6pm. Not very reliable. Would be a one star but if you're willing to drive to him somehow, the price for a simple key is fair, I suppose.

This is an updated review. I originally wrote a bad review for reasons no longer Important. I did…read moresay that if the service provider (Ely) did the right thing, and fixed the issue, that I would change my review. I honestly didn't expect anything to happen, but I was wrong. Ely is an honest man, and did right by me, and my family. He has gone out of his way to help us with a key issue that we have been going crazy trying to solve. He exceeded my expectations, and changed my initial impression of him. This is a first, and left me glad that people actually still do good, honest business in this country. Thank you for your help sir. I apologize we didn't know more about our vehicle, but we're glad you have the knowledge to fix our only family car. Top notch!

Couldn't do what I needed but passed me along to someone that could help! I liked that they took…read morethe time to help even though they weren't making a dime on the job! Customer service-----WHAT

These guys are absolute pros! They came, analyzed the issue, opened the lost-code lock to my panic…read moreroom and reprogrammed the lock all in Flash-level time. Very reasonably priced, too! 10 fingers up!

The lock Alex sold me was not what I told him I wanted. I wanted a lock without a key chamber. I…read morecould only go by what he told me about the lock because it was late at night, very cold and dark. I choose the one that he told me did not have a key chamber. The next day when it was light outside I noticed the key chamber. I called him and asked him why he sold me a lock with a key chamber when you said that the lock only came with a keyfab, fingerprint, or the app entry. He replied that he had disassembled the key chamber and tossed the keys in the trash without my permission. I want to return the lock and get my money back. He agreed at first but later he came up with lies and excuses as to why I can't return the lock and get my money back. Now I have a lock with no keys and don't know where the keys are. I don't feel safe in my home. The lock cost $289.00 plus tax. I can't buy another lock until the money is returned. I feel like I was scammed and taken advantage of.

Locked myself out of my residence and reached out to multiple places within my geographical…read moreproximity and I eventually found 24-7 locksmith who had quoted me at a reasonable price. And despite a delay that was out of his control, Alex came through and helped me get back into my residence. Would recommend.