I totally agree with Amy K., the previous reviewer. Ben was wonderful to work with. He responded…read morequickly and kept us updated as the evening progressed as to how long it would be for service. He was courteous, knowledgeable and gave us options as to the best way to get into our locked apartment. Once Ben was able to work with the front door lock, he also examined the side door locks and made great recommendations as to which locks work correctly and which need to be replaced. Ben made the whole experience positive.

* This post is updated on day two with pictures. A dispatcher called me today to ask about my…read moreservice. I explained it was terrible. She stated she was sorry to hear that but that's as far as the call went. She asked me how much I paid. No idea where she was calling from and no attempt to resolve the issue. I have now spent a couple additional hours on this second day attempting to resolve the terrible installation. Most important is that the locksmith stated that the deadbolt didn't require the strike plate on the door frame because "it locked just fine without it". The strike plate is one of the most important pieces of the deadbolt system. It's secured by 4 screws, 2 of which are extra long to make it more difficult to forcibly break through the door. When I checked the second door I observed that the wrong strike plate was installed on that door. ---------Original post below------------ I just had the worst experience. I purchased 3 sets of Kwik Key lock sets with deadbolts including an electronic deadbolt from Home Depot and informed the contractor when he called me after receiving my contact info from the 911 or 24/7 locksmith main number. When the installer arrived, I showed him the lock sets and the 3 doors. he promptly began working on the first door. He didn't explain or comment about any door or door frame conditions or possible lock set compatibility issues. He began to attempt to cut the hole for the deadbolt. After about 10 minutes of using a hole saw on the first door, he stopped and said you have a metal door it will be $250 for this door. no price given prior starting work so I was now stuck with having him continue the work. He really struggled cutting the hole into the door. Metal capped doors are very common so this shouldn't have been a surprise or be difficult. He finally "completed" the electronic deadbolt install and then moved to the second door. I checked the first install door was getting stuck on the newly installed deadbolt and wouldn't open. I called him over to check it out and he wiggled the door and it finally opened. He then stated the door strikes were the wrong type and that he didn't have the tools to recess the door strikes which is a common step with changing lock sets. He also didn't secure the door strike on the door with screws so it was loose and it rattled when the door was closed. I ended up having to get my own tools out (Dremel) and recess the strike plate myself from the door frame on this first door and will have to remove the deadbolt to fix the strike plate on the edge of the door. i then checked the second door and he again comments after starting the door that they were the wrong types of locks. He also appeared to have taken metal cutters or a saw to trim the metal ring that goes around the latch and into the door. these are standard doors and frames. the lock sets were fine. Again, sawdust and metal chips and screws everywhere and he threw away the original lockset without asking. At this point with the first door partially completed (lockset hadnt been installed yet) and the second door that requires additional rework, I said stop. I didnt want him touching anything else and to pack up and go. He repeatedly stated I must pay him $500 for what he stated was two complete doors and he wouldn't leave. I offered $300 with the rationale, not the right tools, no review of the conditions prior to starting the work, sawdust and debris everywhere. Voices were raised and shouting back and forth continued and I finally relented and said I would pay $400 out of duress because he was refusing to leave and wanted to start uninstalling what he partially installed. He still wouldn't accept $400 until I told him I was going to call the business. He then said ok but only if I paid with cash app. Not all banks allow the use of cash app and I had never used it before so after trying 4 of my different bank cards, all of which are not acceptable with cash app, and therefore not being able to pay him via cash app I said there had to be another way to pay. He immediately pulled out the "square" for Apple Pay and said it would be a $50 surcharge to use Apple Pay. I finally got him to leave after paying $400 plus the $50 apply pay surcharge under duress. No receipt. I can't locate the business anywhere, the address linked to payment is a residential address and the name of the payee didn't match the name on the address. All info for 911 locksmith or 24/7 locksmith (it appears both names are used by the locksmith) there is no local company website and the parent website is very vague and there is no way to track it get company info other than using this yelp review. it appears that 911 locksmith and 24/7 locksmith is a nationwide shell of a company with a dispatch service that connects callers to local independent contractors. My specific experience was in northeast Ohio with a "locksmith" aligned with the address on this review.

#1 Locksmith in Cleveland. I had a car key that was cracked and about to break into two. My usual…read morelocksmith was unable to help me but sent me to E&A. Emir was amazing. Professional and helpful, a true Cleveland gem! He was able to make a new copy and I was back on the road. Cleveland Magazine should put Emir on a list of top Clevelanders. He's the real deal.

Emir saved my bacon today as I locked myself out of my house. I called him and he gave me a…read moreconcrete estimate for the entire service. Plus he arrived in about 5 minutes! I'm sure that was just lucky timing on my part but it was still greatly appreciated. He was fast and personable. Based on the floating quotes I got from other guys who only gave me a "starting at" quote for the process, this whole process was straightforward and relatively painless for an unexpected expense. So, stress free and moving on with the day was also priceless. I definitely recommend this locksmith.

what an amazing person! helped me out with a problem with my locks before enjoying lunch WOW…read more that's customer service, the best ever! bless you

Great service all around. I will recommend to everyone! Fast…read morefriendly and professional

Fast, fair and honest!!…read more Had a response within minutes. They understood the situation and were onsite in 28 minutes.

Jay came late on a Sunday night, price was great. He saved me money with his knowledge of locks…read more Highly recommend!

My experience with a reliable was great from start to finish! To start, Mark was helpful via…read moremessaging in the Yelp! App. I was looking for an additional key for a used auto I just purchased. When I arrived to their nicely appointed location, Scott took good, polite and professional care of me! Price was fair and I ordered an additional auto key just in case. Thanks Reliable!

Hired to rekey locks. Did a great job for a fair price. About $150 to have them rekey a handful of…read moredoors. Would hire again!

Prompt responses and good information…read more Prompt responses and good information I had a key duplicated for an F 150. It was quick and reasonably priced

Rekeyed lock in 15 minutes, repaired and avoided replacing cylinder which would have more expensive…read more Prompt and courteous

excellent professional service with owner.....have used the service several times. always on time…read moreand service delivered with friendly professional

Dan re-keyed my whole house. his prices are reasonable , he was courteous and on time. it was the…read morebest experience I have ever had with a locksmith.

Had a great experience with Dan the Locksmith Man. Super easy to communicate with. He responded…read morequickly and was clear on pricing upfront. He showed up exactly when he said he would (which is rare these days) and knocked out multiple keypad lock installs without any issues. Everything works perfectly. I also had him install a couple of security cameras, and he handled that no problem as well. Overall, really solid, reliable guy. I'd definitely use him again.

Dan is really the locksmith MAN! He gave us a fixed cost quote, showed up the same day,…read morecommunicated before he began that we would have more expenses because of the old non standard locks we had to replace and one we even had to drill out of a door, replaced eight locks, gave us a discount because of the volume, and was polite, professional, and awesome. Thanks Dan!