Prompt response to request to replace malfunctioning door lock; very courteous and professional.read more

Igor was friendly, punctual, and professional. He was able to provide us with quick service. We…read moregreatly appreciate the help!

We were locked out of our second house by tenants changing deadbolts. I called A-Tri-County Lock's…read moreSolon office(they have 8 so techs are quickly available in the 3 counties covered). I got VM but was called back immediately. I wasn't given an appointment, I was asked when I wanted the tech o arrive. I needed to go to a funeral nearby on the weekend & wanted to go to the house after. I was very surprised to find the price for Saturday the same as the weekday. Their solution to timing the appointment was to give me the tech's cell & told to call as soon as I was ready to start for the house. Jay C. arrived less than 10 min. after I arrived. His truck was really well-equipped, ready for anything. My husband arrived about 10 min. later. Jay was extremely friendly & courteous. He was also really good, opening the house in less than 3 minutes. I also liked he wanted proof of ownership to ensure we were the legal owners, which explains the caveat given about when the tech would arrive. "He may be delayed if we get a call from the police or other emergency." This company's service is so good seems they're who the cops call when they need a locksmith. Plus they're careful about keeping things legal. They hit 5-star status when Jay, finding out we planned to change all the locks didn't try to dissuade us or to use his company. Instead he offered us excellent tips on putting new locks in old doors. We highly recommend this company for it's speed, friendliness, customer service & quality. Oh, and did I mention the low price, too? [FYI no personal checks accepted.]

Jay came late on a Sunday night, price was great. He saved me money with his knowledge of locks…read more Highly recommend!

I was looking for a trusted locksmith and Chagrin Lock and Key, Wiley, came out and changed all my…read morelocks with durability to this day, maybe 10 years later! He was knowledgeable and trustworthy as I said and I would recommend him highly. I appreciate how neat he left the area after drilling a little and he was so enjoyable to talk with as he did the job. Great guy, great service and again, I highly recommend if you are as particular as me. He checks all the boxes!

We just moved to the Chagrin Falls area and needed the locks changed and re-keyed on our newly…read morepurchased home. Wiley responded right away and was able to recommend secure and attractive locks for our home. Even though he needed to order one set, he was able to return a few days later (on time---again) and install them with no problem. He even provided 8 matching keys. He is a true professional and is a fun guy to get to know. Use Chagrin Lock & Key whenever you need it done right the first time.

Amazing service! Super competitive pricing! This is THE ONLY WAY to get a replacement smartkey for…read moreyour car. So glad I found them. I had no idea how convenient and professional and affordable a mobile locksmith could be. I needed a 4button key for my 2016 Subaru Forester. I contacted the dealer and the price was over $340. I saw that Ace hardware store could make a replacement 4 button key but it would be a week before the key would be available. I called Advanced Lock and Key and within minutes the dispatcher connected me to the technician, Jim. At 4pm, just as he promised, Jim drove in our driveway and within 15 minutes I had a perfect 4 button key at a reasonable price. Do not hestitate to call Advanced Lock and Key; I'm so glad I did! (Attached is a photo with the new key in the middle and the valet and original key that Jim reprogrammed for us. They all work perfectly! I'm just blown away with how simple Advanced Lock and Key made this process.) Update: Can I give these guys 7 stars? Jim restored proper function to our valet key!! One key we got from the Subaru dealer a couple years ago was a valet key. It never seemed, to us, to work correctly. If we locked the car with the valet key and then unlocked it with the valet key, the alarm went off until we put the valet key started the car with the valet key. It seemed useless. We took the car and the key to the Subaru dealer, showed them the issue and their chief mechanic told us "It's designed to function that way." Please. Jim needed to reprogram all three of our keys, which he did quickly, and now the valet key makes sense: If you lock the car with the valet key and unlock with the valet key no alarm. If you lock the key with the remote, the alarm system is set and if you open the car with the valet key then the alarm sounds. Perfect. BETTER AND MORE COMPETENT THAN THE DEALER!!! Thanks, Jim and thanks Advanced Lock and Key. The best.

I have no idea what the deal is with this place but I wouldn't waste my time with them. I spoke…read morewith someone and said I would call back in a few minutes to book. When I called back, I got a different person who I guess didn't want to deal with me. So, she took my information and promptly hung up on me. So I called back because... what the heck, right. This time I get a third person who doesn't know what is going on either. So, he puts me on hold for awhile so he can call the woman who hung up on me and then they both come back on the line like a junior high group call. All I can ascertain is that the second person I spoke with got confused or annoyed when I spoke with her and assumed the other dispatcher was working on my call. If anyone would have bothered to have some patience or customer service maybe they would have been able to sort this out. But, drama and hijinks ensued while I am sitting locked out in the cold. But, whatever, the next locksmith I called was friendly, more affordable and at my door in 5 minutes. So, thanks for being shitty I guess.

Couldn't do what I needed but passed me along to someone that could help! I liked that they took…read morethe time to help even though they weren't making a dime on the job! Customer service-----WHAT

These guys are absolute pros! They came, analyzed the issue, opened the lost-code lock to my panic…read moreroom and reprogrammed the lock all in Flash-level time. Very reasonably priced, too! 10 fingers up!

Emir saved my bacon today as I locked myself out of my house. I called him and he gave me a…read moreconcrete estimate for the entire service. Plus he arrived in about 5 minutes! I'm sure that was just lucky timing on my part but it was still greatly appreciated. He was fast and personable. Based on the floating quotes I got from other guys who only gave me a "starting at" quote for the process, this whole process was straightforward and relatively painless for an unexpected expense. So, stress free and moving on with the day was also priceless. I definitely recommend this locksmith.

I locked myself out of my home and needed a lock opened for me. It was around 30 degrees outside…read moreand I had my dog with me. I called E&A and they had a technician out in about 10 minutes. Not sure that this happens always but I was happy it was so quick! The only reason they aren't getting 5 stars is because they didn't confirm my identity (via ID card, etc) before starting the service. I would have thought that was a must-do. It felt a little too easy to have my lock opened. Aside for that potential security miss, the service took less than 5 minutes and I was able to pay with a card. I got an automated reciept immediately to my email. Now, the price..... Since it was an emergency call, the service cost me $102.60 ($95 for the call plus 8% tax). Let's just say I've had my keys attached to me since. I would recommend them and I would use them again in the future!

Austin was very professional. My Challenger had a minor hickup from the prior owner but Austin…read morefigured out the problem and was able to program the key fob and cut the key. Thank you Austin!!

Austin was AMAZING!!! He got two of my houses together. One was a little rough because of the…read moretenant situation but he weathered the storm. Did my lock out, repaired two locks another locksmith said couldn't be fixed and rekeyed four doors. Highly recommend. 10/10. And at a good price. Some of these folks are outrageous. Young guy doing his thing!