Both the wife and I left our keys in the house thinking that the other had a set, and went out to…read moredinner. When we returned home, we realized that we were completely locked out. Called the company, and they had someone at our home within 20 minutes. The gentleman who showed up had issues with a couple of our doors, and finally got one of them open. He was extremely nice, and even answered my questions on how to make that door more secure. I would not hesitate to call them if we ever have any lock issues in the future!

My wife and I were locked out of a house that we just purchased, with contractors on the way to…read morestart work on the floors. Dan was able to come over within 15 minutes and managed to get us into the house! Excellent service. Highly recommended.

The lock Alex sold me was not what I told him I wanted. I wanted a lock without a key chamber. I…read morecould only go by what he told me about the lock because it was late at night, very cold and dark. I choose the one that he told me did not have a key chamber. The next day when it was light outside I noticed the key chamber. I called him and asked him why he sold me a lock with a key chamber when you said that the lock only came with a keyfab, fingerprint, or the app entry. He replied that he had disassembled the key chamber and tossed the keys in the trash without my permission. I want to return the lock and get my money back. He agreed at first but later he came up with lies and excuses as to why I can't return the lock and get my money back. Now I have a lock with no keys and don't know where the keys are. I don't feel safe in my home. The lock cost $289.00 plus tax. I can't buy another lock until the money is returned. I feel like I was scammed and taken advantage of.

Locked myself out of my residence and reached out to multiple places within my geographical…read moreproximity and I eventually found 24-7 locksmith who had quoted me at a reasonable price. And despite a delay that was out of his control, Alex came through and helped me get back into my residence. Would recommend.

Igor of RBChome Locksmith is incredible!! My fiance and I just moved to Cleveland and purchased our…read morefirst home together. I messaged Igor on Yelp a few days before we closed on our house to see if he would be able to come out to our house the day we got our keys so he could rekey our doors. He was super accommodating and told me to let him know when we were finally allowed in our house and he would come over. Fast forward to the day we closed, he stopped by at 4:30 pm and was extremely friendly and attentive to our needs. He had to rekey 5 doors in total in an almost 100-year old house. Not an easy thing to do! He was at our home for about 3 hours working away and we were grateful for his service and for allowing us to feel safe in our new home right away. As new homeowners who just dropped a lot of money during closing, we were a little sticker shocked at the total cost, but he was well worth it and he put in a LOT of time and effort re-keying our doors...so we expected to pay a little over $300 anyways. If you are a new homeowner and need to get your doors re-keyed OR if you just are looking for a friendly, reliable locksmith in the area, look no further than Igor. We will definitely hire him again should we need to! Thanks Igor!

Prompt response to request to replace malfunctioning door lock; very courteous and professional.read more

I was looking for a trusted locksmith and Chagrin Lock and Key, Wiley, came out and changed all my…read morelocks with durability to this day, maybe 10 years later! He was knowledgeable and trustworthy as I said and I would recommend him highly. I appreciate how neat he left the area after drilling a little and he was so enjoyable to talk with as he did the job. Great guy, great service and again, I highly recommend if you are as particular as me. He checks all the boxes!

We just moved to the Chagrin Falls area and needed the locks changed and re-keyed on our newly…read morepurchased home. Wiley responded right away and was able to recommend secure and attractive locks for our home. Even though he needed to order one set, he was able to return a few days later (on time---again) and install them with no problem. He even provided 8 matching keys. He is a true professional and is a fun guy to get to know. Use Chagrin Lock & Key whenever you need it done right the first time.

Great service at a great price. When my only car key broke, I figured I was in for a few hundred…read moredollars at the dealer. Results from a google suggested any locksmith could handle it. Lowe's told me only the dealer could do it. An automotive locksmith quoted me nearly what I expected the dealer to charge. Then Ely was recommended by a locksmith that could not make my "high security" key. He immediately provided a reasonable quote that was a third of what I expected to pay. We arranged to meet. He had the key in stock, cut it within minutes, programmed it, and I was good to go. Couldn't be happier.

Someone had given me this guys number because I had lost my keys. Although the price was a good…read moredeal, I ended up not using him because he wanted ME to drive 45min to get the key from him. (I lost my car keys, how do you expect me to get there?) After reviewing his info from google, it says he comes to you day or night, through any emergency. That's great, if it would have been the case...but it wasn't. I contacted him at 8 am and he said to call him in a couple hours. Then said he could have it after 6pm. Not very reliable. Would be a one star but if you're willing to drive to him somehow, the price for a simple key is fair, I suppose.

He had the part I needed for my 50 year old lock. Nicest guy…read morein the world. I will definitely use him again.

The old man owner was rude and nasty. I needed a part for a lock. He had the part but refused to…read moresell it to me because he wanted to do the labor and make the money. He said that I asked too many questions. I bought the part at Lowe's and replaced the lock part. I should have filed a "fair business" discrimination suit against the old man owner. The rating should be a negative 5.

Hat's off to Joe for calling back even though he was out of town. We were in need of a locksmith,…read moreit was a Saturday afternoon and had been striking out calling other companies, one of which had an answering service overseas! I found Joe's site, noticed he was former military, and made the call. He called back, though he couldn't help, referred three locksmith's. Voila - within 20 minutes, we were "rescued". Joe - thank you.

Joe installed two keyless locks in my new home. He was prompt, courteous and reasonably priced. I…read morewill use him again! Thanks Joe.

I had an A+ experience with Stuart The Lock Guy. I enjoy dealing with smaller local companies, and…read moreStuart was excellent. He was responsive, prompt, reasonably priced and he did excellent work.

I live in Pittsburgh and my daughter lives in Cleveland. I had a key that I needed dupilcated and…read morehad gone to several locksmiths in Pittsburgh including "the best in town." with no luck. On my daughters reccomendation I tried The Lock Guy on one of my visits. Even he will admit it was not easy, but between him and his partner they looked through his inventory of thousands of blanks and found one that was close. This was not a mere business tranaction, he took the search for a duplicate blank personally. After about 25 minutes he found one that was close and cut it. In addition he gave it to me on the "honor system" trusting me to pay him if it worked and not pay him if it did not. I returned to Pittsburgh and tried it a few days later. While not a perfect fit, it worked! This kind of customer service is almost unheard of in this day and age. If you need a strange key cut and you live within three hours of Cleveland go to "The Lock Guy." You will not be disappointed.