Scam company!! Ordered a tire and never received it. Ask for a refund and they just kept putting me off saying it was on it's way. Ya right checks in the mail. Wish I would of read the reviews before I ordered. Go to the BBB web site and look at other reviews. I don't know why the haven't been shut down by the Texas attorney general and prosecuted. read more

After stringing me along for over a month I had to call my bank. They refused to give my money back and gave me a faulty ups tracking number. Navy fed gave me my money back on the quick and I'm sure Titan customs will have to pay legal fees and fines. Don't order anything from Titan customs read more

They are really a fraud. They took my money and never shipped the item. Finally had to dispute the transaction through my credit card. I have not received my money back yet though. read more

Order placed in October 2021, partial order shipped. End of October followed up on remaining order and was told it was on back order and they offered a different style. I did not want what they offered. Asked them to confirm I was in line to receive the pipes and they said I was. November I was told the vendor was to send out my pipes. Didn't receive. Spoke with them in December and they told me the vendor neglected to fill my order and I was on another waitlist for when they received the pipes in stock which they couldn't give me an estimated timeframe. I then decided to substitute with another set of pipes. Chris Dading is one of the most unprofessional Salesperson! read more

Ordered a helmet online. Never received the helmet. I emailed three different email addresses I found on their website. I never got a single response. They took my money and never shipped my helmet. I messaged their Facebook page and got this response: "Listen closely, you keep sending messages with NO INFO regarding your name or order number. Get you act together and provide this info. We do not have time to assume whom you are." I was totally shocked!! HOW IS THIS A BUSINESS?? Of course I sent all my info when I tried to contact them. This company sucks!!! Bottom line: They took my money and never sent me a helmet. WTF read more

Titan Customs - Motorcycle Parts & Supplies Near Me - Houston, Texas

SCAM COMPANY - I ordered a helmet on August 6th because they claimed it would ship in 2-3 days. The next day I get an email saying it will ship in 1-2 weeks... so I call and cancel the order. On the phone, the man claims it's canceled and there's nothing more to do. THREE (3) months later the helmet shows up on my door step!!! I call to ask for RMA, and they say I'm responsible for return shipping! They claim I never called and that I didn't reply to their cancellation confirmation email (never received or went to spam*). *Can't look for their email to see if it was sent because Gmail deletes spam after 30 days. WORST CUSTOMER EXPERIENCE EVER read more

ZERO STARS. DO NOT BUY FROM THIS COMPANY! They will take your money and then won't send your item if you buy online. Then when you try to contact them, it's straight up impossible. No matter what extension you dial, or if you leave messages, they won't answer or call you back. I tried buying a helmet from them and waited and waited and finally had to dispute my charge and get my money back. I honestly don't even know how these people are still in business. They're horrible. DO NOT BUY FROM THEM OR SUPPORT THEIR BUSINESS, THEY DON'T CARE ABOUT THEIR CUSTOMERS! Oh and go look at the better business bureau reviews, they're rated as F. read more

I don't think they exist. I have tried to contact them by multiple e-mail messages, phone calls and left multiple voicemails without success. I have tried to cancel an order because their website said it would ship within 24 hours. But when I checked my order status it said will ship in 2-3 weeks!! Horrible business practice and absolutely no Customer Service whatsoever. I would stay away from this business - if they actually exist in the first place. read more

SCAM BUSINESS! Do NOT give your money to the company. I ordered a helmet in June 2022 and now in March of 2023 I am still waiting for my refund of the product that never showed up, because they never actually had it in stock. They do not answer their phone, return voicemail or email. read more

Ordered an exhaust that was advertised as in stock. When I found out it was on back order the next day, I asked to cancel the order. All seemed fine. After 12 days and still not refund I was told they were unable to refund my money due to some kind of audit and that I had to file a dispute with my bank. So, I have to go through my bank and wait 90 days for a near $1000 refund on a product that they did not have and was never shipped. read more

Zero stars these people take your money and never send the item claiming back order so it passes the right to get a refund from your bank. They stop returning calls and emails and the town chamber of commerce's says they are crooks. Only option is small claims court in Texas! read more

DONT LISTEN TO THE BAD OLD REVIEWS 2/18/22 I ordered an s&s kit from Titan customs got order number with in mins i then seen many very bad BUT OLD REVIEWS, i was kinda scared lol i reached out to them via email i got a response with in 10 mins letting me know wat was going on i spoke to brandon the sales manager he was very professional, and very concerned about my questions and needs so he told me what was going on and sure enough just like he told me it happend to the exact dates i got my package 3/3/22 ordered 2/18/22 this company and people who run it are willing to do good business make sure customers are happy brandon was excellent DONT BELEIVE THE OLD AND BAD REVIEWS THIS COMPANY IS LEGIT 100% I WILL CONTINUE TO BUY FROM THEM THEY HAVE JUST ABOUT EVERYTHING I NEED OR WANT 10 STARS FROM ME KEEP UP THE GOOD WORK PS. MY LOCATION IS CALIFORNIA! read more

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This business is a scam. Ordered parts over 2 yrs ago and never received them. Chris Dading is rude and obnoxious when asked about getting the refund. read more

I ordered motorcycle rims back in December for my husband as of today 2/20/2023 we still have no rims and we have been dealing with Chris and Elaine. No one can give me an answer and all of a sudden today this is the response I got because they feel that I'm harassing them by calling them to find out about some rims that I ordered and paid over $2300 for. First of all, Elaine can't answer anything all she can tell you is she'll send a message to Chris. She couldn't even tell me if I was being refunded which Chris told me he was not refunding me. I would have to file a dispute which is easy enough, but their customer service sucks, and I can't even tell you how the product is because I never received it over two months later I just kept getting the runaround read more

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I was buying a zipper 468 cam kit for my road glide and I was shopping online and so I was checking out eBay Amazon and then I came across Titan Customs so they beat all the prices I thought I hit the jackpot anyways so I ordered from them and they took my money right away but they didn't give me a confirmation transaction number so I contact them when I got the email saying they acknowledged my order and told him what I didn't get and three days went by and no infoLuckily for me I paid for this using my PayPal account and I launched a dispute PayPal came back and said that they would investigate and contact me later , well two days later PayPal contacted me and said that they had contacted Titan customs and that PayPal would refund the money back to me. Do not do business with this company read more

Ordered a seat that was in stock. It was not. Took my money never shipped item. Lady says it now on back order for 2 months after waiting 2 months. They will not refund. I must dispute claim with my bank which could take 90 days to get money back. Do not order from these turds unless this seems fun to you. read more

It's no surprise these guys don't have google reviews... I ordered a set of shocks three weeks ago, that they said they had in stock. After emailing customer service to confirm the correct part was being ordered, two weeks later I still hadn't received tracking. Someone finally called me completely unaware that I was waiting for tracking, after emailing them several times, to confirm the model year of my Harley so they could order the correct ones from Fox.... I told them to cancel the order, and had a new set of shocks on my doorstep from another vendor before Titan even cancelled my order. I had to call back in and ask them 4 days after the initial cancel request, and they said the order was still being processed, not cancelled... The most disorganized and incompetent retailer I've ever dealt with. Never again.... read more

Wish I would have read the reviews before I shopped at Titan. Ordered grips on Dec 4th and haven't heard from them since. Just an automated response that they'll contact me shortly. Disappointed. First time I've ever had to do a credit card reversal. read more

Amazing customer service!!!! Not sure why all the bad reviews. I have bought from them multiple times and have nothing but great things to say about them. If something is out of stock (which is a often these days), they reply back quickly to give estimated times and will refund you instantly if the item is further out than you're willing to wait. Great communication as well as great prices. read more

Titan Custom is a rip off. We are trying to get our money back but they won't even take our calls. They lied to us and was rude to us. Nobody should order anything from these people read more

I ordered a helmet and never received any tracking and this was they email they sent me back: Listen idiot, you called several times when we were closed for Christmas holiday. Maybe you should move to the middle east where Christmas is not celebrated You did ask a shipping question, you stated we didn't answer called over Christmas We have not even opened up yet for Today. I don't want any part of your "pity party" Go bother someone else. Chris Dading Titan Custom Motorsports read more

This place is a scam. Do not order anything from them. I ordered a wheel back in March of 2022 and still haven't received it and can't get a refund. read more

Ordered a Large helmet they sent me a XS. After leaving several calls and emails I got a live person on the phone. They tried to act like they never got any messages from me. They agreed they made a mistake and sent me a return label. I sent the item back. More then two weeks after they got the item back I noticed I had not received a credit. I called and emailed them. No response. Finely I got hold of the same girl who has answered the phone in the past. She claimed they have a new accounting system and I must contact my credit card company and file a dispute and she will approve it when it comes in. I have done that so am waiting now for the credit card credit to come through. This company is bad. Do not recommend dealing with them. read more

I bought a couple months ago a handlebar for my Sportster 48. First they charged more money which they gave me back after I complained. When i got the handlebar it was not in god quality. So there is where the show startet. After writing email back and forth and sending picture over months, nothing happened. So I returned the handlebar. i never got my money back, I never heard anything. I called the customer hotline and the lady said she will talk to Chris which is the owner. Nothing happened. DON'T BUY from this shop. It's a terrible customer service. read more

I ordered a Samson exhaust system from Titan who said it was in stock for $739.73 and about 4 days later got an email that said the part would ship in 8 days. After the 8 days I got another email saying the part would ship in 6 to 8 weeks so I called them and cancelled the order. I was told it would take 8 days to refund my money to my credit card. Going on ten days and nothing yet - no refund, no parts & no email saying why. I will get my attorney involved if my refund isn't made in a few more days. CAVEAT EMPTOR. If you don't know what that means - google it. read more

Difficult to work with and never did receive the correct product. In the end they wouldn't let me return the incorrect product received. Very disappointing. read more

Titan custom sucks They are very unprofessional especially the owner Chris DADING I placed an order for helmet for one of my friends and I wanted it delivered to his house so the helmet cost about 1200 $1300 and so I called my credit card company because they were not releasing the funds I called to make sure the transaction goes through. My friend called them they said they were going to mail it to him.somebody called me from there to make sure that It was me making the purchase I spoke to somebody and I told him yes it's me it's a present for my friend please mail it to his address. Few days later my friend gets a box full of dirty clothes From Titan and they have the label on it. I emailed the company all I wanted was an apology for their unprofessional behavior. CHRIS DADDING RESPONSE WAS it was fraud and nobody cares about you and in CAPS. I emailed several times wanting apology for my friend at least. But nothing. We purchased the helmet elsewhere you are better dealing with professionals . Buy from RevZilla much better. Check out the pictures. read more

Titan Customs - Box full of dirty clothes how disgusting - Motorcycle Parts & Supplies Near Me - Houston, Texas

WARNING: I ordered an expensive helmet from Titan Customs over 2 months ago, but, when I didn't receive it, I checked online & found it's a bogus company. This company is a hoax & a scam! My credit card was billed minutes after placing the order & I know most orders aren't billed until shipped. This was my 1st red flag. Upon emailing Titan, I received a return email calling me an "idiot" & that they would fight the fraud complaint I placed w/my credit card company. It is imperative that these bogus businesses be shut down immediately. Do not ever order anything from this company. I had to give this review a 1 star rating just to get my review to go through. read more

I ordered a Dirty Air System for my harley threw Titan Customs. I have to admit I only saw the negative reviews after placing my order and I got concerned, I decided to wait patiently and let the process play out. My experience ended up being great, absolutely no complaints from me. I received the system today, about a week later then expected but at no fault of Titan's. I got what I wanted cheaper than anywhere I could find online with no issues at all. I will admit that I probably would have not ordered from them had I seen the reviews prior but my experience was perfect... Thank you again Titan... read more

See if this sounds like many of the other reviews: Ordered something "in stock" that really wasn't, and then the string of future shipping dates began. After the promises, I cancelled and bought locally. Then the refund rigmarole starts. Finally Laurie M, reportedly the General Manager actually writes "we no longer have that processing system in place". A bit of research at the BBB and you'll find 56 complaints in 3 years and 40 in just the last year. One or two episodes and yeah, it is tough running a small business. This kind of crap and you're more likely just criminals intent on scamming folks out of their money. Not criminals? Send me a certified check for my money! read more

Don't order anything from this company. It show in stock and will be shipped in 2 to 3 days. Never shows up so I call them and they say they will contact bad dad about the seat and get back to me. That went on for another 4 time that I contacted them over a 4 week period. Cancel my order with them and now been waiting for a refund. So now I have to go to my bank and fight the charges with them. And by the way I call bad dad about the seat and ordered it from them and it showed up two days later. Titan customs is a scam and I learned the hard way read more

Scam company! Never received order never received a refund! they don't call you back and stop emailing you. Any good reviews must be written by them! Fake! read more

Ordered Mammoth Wheels from this company online with a 6-8 week turnaround so I thought. Called numerous times for order status and they kept leading me on blaming DNA. Few months later, dodged my calls, didn't return messages so I called DNA who said they never received an order from Titan. Requested refund and they said they couldn't cause tgeir pay system changed and I have to call the owner Chris. Order #181-54. tried contacting him numerous times and never return my call just stole my money. read more

Never buy from this company ever. They steal your money and when you call them they say they'll have the owner call you and he never calls you back. And since I ordered a rim that takes 6 to 8 weeks to ship and waiting for the owner to call me back because my order never arrived and I now can't dispute it with my bank because its been to long. The lady on the phone told me to dispute it with my bank after she tells me she knows it hasn't been shipped out and then I ask for a refund and she tells me to talk to my bank. This place is so bad. And stealing thousands of dollars from countless people. I'm going to get my money back some way some how so if small claims court is what I have to do then so be it. Can't wait to show a judge all the people this company robbed maybe the judge will put them all in jail. Don't think for a second that because there's good reviews on here that it's ok to buy from them. It's probably them making fake accounts trying to make themself look better. Trust me there really bad people. read more

Titan Customs - Here's proff of my order and they just took my money - Motorcycle Parts & Supplies Near Me - Houston, Texas

Worst company ever! Ordered lights they showed in stock, after three phone calls and an email threatening to cancel unless my order shipped, 3 weeks later I got my order. Sadly, they don't fit my bike. Followed instructions and got an RA. They never credited me for the return and said they never received it. They said give us a tracking number. i said why? You don't need a tracking number to resolve this. It's a matter of you finding what happened to my return. My bad, I didn''t save the tracking number. Out $200.00. Shit company run by grandma and her grand daughter. LOSERS! read more

SCAM!!!! do not order from this company!! I ordered from them over 8 months ago and still have gotten absolutely nothing from them...no product, no refund! I only gave a star because it's required in order to leave a review. they don't deserve even one star!! read more

If I could give negative stars I would! This place will literally take your money and never send your product. Product ordered in December and never shipped. Countless emails to get an update, no response. Countless emails to get refund, no response. Called and they said they have the product to ship but I had to call my bank to reverse the charges and reorder because of a system change the month I ordered the product. So basically, they took my money without sending the product and quite frankly had no remorse for doing it. Stay away from this company they will take your money and not send you your product...sad excuse for a business. I should have looked at the reviews..less than 2 stars?!?!?! Awful!! read more

Fantastic service. I ordered my Mustang motorcycle seat online, originally I contacted Mustang directly and was told it would be a minimum of 8-12 weeks. Not only did Titan beat the factory direct price by several hundred dollars, but delivered it within days. The customer service is very prompt with any questions. They even phoned me with a follow up. The fitment was perfect for the seat as well as the rear passenger seat as well. The negative reviews I've read are probably a hoax by an individual and his or her friends. I find it very hard to belive this company is anything but 5 star based on my experience. Thank you Titan Customs for such terrific service and an incredible product. I look forward to doing business with you in the future. Mitch I read more

THIS IS A SCAM COMPANY! I have been trying with zero success to get my money back from them. Please, DO NOT order from them.

I placed an order with them and my products were never sent. I called them numerous times and sent emails and Lori could only tell me sorry and not provide me any customer service what so ever. After waiting one month I finally called and cancelled my order. This company does nothing but lie and have false advertisements. Their customer service is the worst I have ever had. I recommend for everyone to spend their money somewhere else instead of getting scammed by this company. read more