I give two stars because the wait time is ridiculous especially when busy.I think this is due to…read moreinexperience or something.

This is the closest auto parts store to my work, so I will probably start coming here more often. I…read moreneed to pick up some carburetor cleaner and a funnel and found both items with no problem. They were even having a sell on the carb cleaner so that was good. There were plenty of employees behind the counter and I was able to check right out once I had my items. No issues with finding what I needed or getting out quickly.

Horrible. Needed assistance to change the battery, told me they could not assist because they…read moredidn't want to be held liable for anything.. excuse me? I see a few customers out front who is getting assistance with the same issue. Be consistent. Any other AutoZone locations would have assisted.

I've came here for multiple times for my car and everytime I've had good service and great prices I…read morewill definitely recommend and be coming back to this auto zone for more items to do due with my car

I went to this location to buy a Motorcraft coolant and sparkplug…read more I waited 45 min to get the coolant and sparkplug bad bad service

The worse customer service I have experienced. They expect mechanic shops and collision centers to…read moredo business with them yet they are highly rude over the phone.

This O'Reilly's is great. The people here are…read moreknowledgeable. And usually have 99% of the parts I'm looking for or can get them quickly. I highly recommend recommend this Auto Parts for any of your projects.

I bought a battery and it's under warranty and they won't honor it. Originally I bought the battery…read moreand they put the wrong battery on so I had to go back and they swapped it out and put an old battery in my car that wasn't what was on the receipt. I remember the guy laughing at me. My battery was bad so I went back to see if it could be replaced cause I got the warranty and they couldn't do it because what they had in their system did not add up . I paid cash and they found the receipt, but they're looking for their original receipt that was never on their computer. How is that my fault? I called and they said they would call me back the next day and they left a voicemail. I called them back and the manager was not there... they have yet to reach back to me... had to end up buying another battery and I should be reimbursed for it!!!

Dirty store. Manager always trying to upsell you on purchases…read more What is worse is the pricing on the shelving which doesn't match what their price is in their computer. This is a very common thing there. I don't know if they are too lazy to update the shelves or just don't care what people think.

Came into today to get supplies for my oil change, greeted immediately by Brandon, he was super…read morehelpful, helped me get my oil supplies and he checked out my moms car, quick and efficient, and plus he was cute !

We've been doing business with this Rush Peterbilt location since it opened in north Houston. Josh…read moreNeeley is the front counter person you need to see. He's a knowledgeable parts guy and even better: actually has a great, helpful attitude. And their service department is probably the only dealership service we haven't had an issue with. We send a truck over, they send us an estimate, they fix the truck. No issues, no delays, no take backs. Not one. Hope it continues.

Currently working with this company. Wish I would have read the reviews first. I was told my truck…read morewould be done after one day. It has now been 6 days. And today when I call, they want to add another part that they missed in the beginning. I am now trying to pick up my truck and I am being told to wait til after their lunch break. I have lost three days of loads and I had to cancel due to them not giving me accurate time frames. When my driver called on Monday, the tech flat out told him they put two trucks in front of mine. Although my truck has been there since last Wednesday and I approved the quote on Thursday. I honestly feel they are taking advantage of me because I am a woman. This is disgusting. Don't lie to get business and ruin small businesses.

What could improve? The return of customers service. It seems to be a long-dead art form. The…read moremanager was incredibly dismissive and unwilling to even acknowledge the discrepancy in time. We were told our service would take 45 min. Two and a half hours later we were finally finished. It's not even the time delay that gets my goat, it's the dismissiveness. The unapologetic nature of any "service" industry. So, if you're feeling like being treated like crap, come on down to Walmart and speak with their auto manager. He's a gem.

Installing two tires will take you over two hours here. They take their sweet time milking the…read moreclock not caring about your time. Discount tires down the street will literally get you in and out within 30 mins. Save yourself the trouble and go to discount tires.

They had the part that I needed it went out within a few months they replaced it. But the lady that…read moreanswers the phone is RUDE very snappy and short with you. She do NOT believe in going above and beyond for her job. You better have your stuff together when calling or you might be in some trouble. The first time this happen I thought maybe she was having a bad day but even the people that I referred to them says the same exact thing, that she is RUDE. I try calling very upbeat i guess because I call a lot she answered the phone dry, I was like hello how are you doing she said fine what you need in the driest voice possible like I was irritating her. Yes I understand I call a lot but it's because people buy things and have me calling for the different things. If we didn't call she wouldn't be needed, right? I understand some people try to do as least as possible and still get paid. BRING BACK CUSTOMER SERVICE!!!!!!! This is the number I called (713) 895-1700. And let me say one of the ladies that answered the phone in there past was very polite but I've only gotten her two or three times

This company will rip you off !! I have seen several bad reviews, but I didn't see them until after…read moreshe ripped us off. I am still trying to get my money back on a junk engine she sent us. I had to call her several times to get a tracking number after she charged my card. She charged me and then a week later she finally sent the motor after I told her I wanted a refund and after several calls to her to try and find out where my motor was after being promised a 3 day delivery. They also told me free shipping and when it got here the shipping company wanted me to pay $185.00. I am happy there was visible damage to the packaging other wise we might of accepted it and it sounds like the majority of people buying stuff from here are saying it is junk. Now I am waiting for a refund, it has been more than two weeks, in the meantime I had to spend another $1600.00 to purchase another motor so I could get this customers car out of the shop. The owner is rude she will hang up on you if she doesn't like what you have to say, I have had to involve the Houston Police Dept. and also our local police department. I will definately do my homework from now on any company that I do business with online. I hope that this helps though for the next person that wants to use AAA Japanese Imports. DON"T USE THEM YOU WILL REGRET IT.

Very knowledgeable and friendly. The store is clean and well organized with clean restroom…read more Always helpful with diagnostics and finding parts for my old car . Keep up the great work.

Very unfortunate. The store is located on Clay Road, but the address is on Steffani Lane. Where the…read morehell is that? No wonder it's been hard for me find this place around Gessner Road and Clay Road. But it's very convenient from Beltway. Advanced Auto Parts is smaller than what I used to for an auto parts store. The parking lot is huge. In fact, there is additional parking across Steffani Lane. I often see people repair cars in the large parking lot (that's why you only see half of storefront photo). I like to browse for ideas on my car. However, I believe they could do better with the customer service, consider they already suffer with the location.