i came in a couple days ago and asked a dude with a horrible beard if they would price match a tire I found from a different website and first he told me they don't price match then told me the website I was trying to price match was on a "list" of places they don't price match, i felt like he was being weird so I submitted a price match request through the cycle gear website and they responded saying they would happily price match. I have never left a bad review but like bro you didn't want to help that bad ?? I ended up buying from the other website. read more

Out of all the Cycle Gears, these guys are the nicest and most eager to get you taken care of in my experience. Thanks to Gus for helping me get tires and a riders preferred membership set up. read more

Updating my review from a 2 start to a 1 star because apparently someone reached out in regards to helping me find / purchase a helmet during Black Friday sales for the promotion because the manager failed to do so. But they were unable to help me too and just wasted more of my time. Better off ordering everything online now days. In store services and online emailing back and forth are pointless and a waste of everyone's time. Thanks for nothing Cycle Gear read more

This chain has some great gear for a nice price! I'm not going to lie, some of the stuff fits the "you get what you pay for" phrase, but a lot of it is bonafide and the selection is pretty good. The staff is usually attentive and speak whenever I walk in, unless they're busy. If you haven't done a Cycle Gear Bike Night, you should check it out. read more

Went in today to buy my first motorcycle helmet and other gear, Angela was reached out to me and was really helpful by helping me find exactly what I was looking for and in my size. Thank you so much Angela I will be back again soon read more

Got a tire mounted here about two years ago. I wrote on the rotor with sharpie which side it was on. Come to find out, these people mounted the directional tire backwards. This was noticed by my Indy shop and they fixed the issue. My bike had wobbles over 75 which I never had before, and that's why I had brought the bike to them in the first place. Now my tire that should have lasted me much longer has to be replaced because of the incompetence of the tech here that mounted my tire. I even called the store to ask what could be done, and the manager I spoke with was rude and told me I was out of luck. He said there's no way to pull a receipt from that long ago, but I'm not even sure if that was true. I called corporate too and they said they would have the district manager contact me and a week and a half later and no word. $200 for a tire down the drain. I'll make sure none of my many friends come to you guys ever again. In the attached photo, you can literally see where the rotor says "left" and they still mounted the tire backwards. Luckily I had this picture because I took it of my dog and this was in the background. This is a safety concern and it is really concerning they literally did not care in the slightest. read more

Cycle Gear - The rotor says "left" - Motorcycle Gear Near Me - Houston, Texas

My husband sent me to buy my first helmet for his bike... I had no idea what I was even looking for. So thankful Gus was working because he was so patient, helpful and kind to me while teaching me all about helmets and jackets. Thank you Gus for helping a new rider like me find a helmet that is not just in my price range, but safe too! read more

The staff here is knowledgeable, helpful, courteous and professional. I buy my tires and gear here and they mount and balance the tires. Do a great job. Also good selection of gear and helmets. I recommend them highly. read more

I bought a helmet here and then returned it because it did not fit in the cubby under my seat. I used the new helmet less than one day and ended up HATING it. The only good thing was that it did fit in the cubby under my seat. So I took it back and Tab was more than helpful, allowing me to exchange it back for my original helmet. Tab is cool and I really like the fact that he doesn't treat me like I'm stupid just because I'm a girl. I got a few other things here and will definitely be back. read more

What's there to say about a cycle shop? The staff is always attentive and polite. The prices are good and they have frequent sales (n.b., if you can wait a month or so, that item will likely go on sale!) They have "the basics" in the store, concentrating mostly on helmets and clothing. It's nice that you can order online and have it delivered to the store (I did this with a helmet... and it took a LONG time to arrive; however, had it not fit, I could have returned in on the spot. Meh -- YMMV). Be safe out there -- there are a LOT of @ssholes with cell phones and cars... read more

Hello there my husband and I had just bought our trikes and we were needing our jackets and gloves and helmets the store manager was very helpful and showed us where to find our sizes. read more

Southwest Freeway location - Came in looking for an Arai helmet. Got excellent customer service & advice from Gus. He's super knowledgeable & patient. Great place to do business. Thanks. read more

I just came from this store and I am looking forward to coming back. I was greeted as soon as I walked in, told the staff what I was looking for and they were extremely helpful. Being new to the riding world they gave me tips and advice on what I was looking for. They weren't trying to pile on crap that I didn't need and seemed stoked that I was getting my hands dirty with fixing my own bike. I have tons of other stuff I want to do to my new/old bike and I'll definitely be back. read more

Lots of quality products... extremely friendly service and staff... knowledgeable people and never fail to greet you when you enter their store read more

Excellent experience. Good selection, friendly and knowledgeable staff. Gus was very helpful and spent time with me to get what I needed. Would definitely recommend. read more

Went by today looking for helmets and received the best customer service and the pricing was great! 5 stars!

Worst customer Service ever we walked in not even a hello we were in the store for 20 minutes none of them came to help they were just watching videos on there cellphones which by the way there were an inappropriate because we keep hearing the noise coming from there phones my wife and i decided to leave after not getting no help .they were worried about their business and not our business i hope the owner knows his paying those employees to watch inappropriate movies and to help first time customers buy a helmet and motorcycle gear. read more

Cycle Gear - Worst service ever - Motorcycle Gear Near Me - Houston, Texas

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Went to Cycle Gear in about a week ago to get my first set of gear. A gentleman by the name of Deandre was there to help me sort out beginner difficulties. He taught me how to properly size a helmet, the shape of my head and why I should be buying the type of helmet that I was going to eventually purchase. I was going to by some cool looking expensive boots but Deandre cautioned me that I would be upgrading my gear at some point, so I was steered to a pair of comfy boots that were on sale. The same goes for my gloves. For my jacket I was left alone but he gave me info for how to find a good fit. Overall I found the experience to be extremely pleasurable and information filled. I would(and will) be headed back to Cycle Gear(in Sharpstown) to purchase more items. While there I also discovered that tires are sold on the premises. When you go ask for Deandre. It'll be a good day. read more

Searched through helmets for 15 minutes with no help at all. Had to go to the register to ask for assistance. Asked if they had any other sizes in a particular helmet and he asked "Did you see it? If not then we don't have it." I was the only customer in the store...... No greeting or anything. South Houston store was the polar opposite. Take notes read more

Excellent team, really nice people. Deep product knowledge, went above and beyond to educate us. It's now the only place we shop for our motocross equipment and needs. read more

Stopped in to buy a new set of tires. The guy at the door wanted nothing to do with me. Very rude and unhelpful. I will not go back to this store when Amazon and Revzilla sell the same products for less. read more

David and Andre have made me a believer in Cyclegear again. Although I had a return, not a major purchase, I got a good read from these guys. Respectful, professional, and passionate. They took the time to give a handshake, a real handshake! I felt like my time was valuable and that these guys actually loved what they do. You need to make the extra effort and come to this location. They'll take care of you and treat you like human being and not a burden. read more

The friendly team at Cycle Gear helped get me back on the road with a lube product that I couldn't find next door at the BMW shop. Thank you! read more

Very very impressed with the service and knowledge of the sale. Gus was extremely helpful, very kind and explained everything. Gus you Rock. Thank you for all your help today. read more

Employees are always nice and helpful. One of the few places left where I can see the product before i purchase. Great standby for oils, grips, and stuff i need today! read more

Have been going to this store since 2013 and customer service was always perfect with Gus and Dre. But lately it hasn't been the best. Called today to get a price on a tire and spoke to Robert who informed me they didn't have the tire I needed which was ok but they could order it. I asked him how much the tire was and he says we'll go look on the website for the prices I'm not in the right system in the store right now. Nope not gonna look something up when I called the store for the information and half the time the prices don't match up anyways. He gave me a bs quote of 140 just to shut me up but it just shows he didn't care about helping the customer. Oh well there are plenty of other businesses that will help and will get my business. read more

Employees are always friendly and nice !! Very helpful and answer any questions ..awesome team .they often have great sales and great helmet selection and price read more

Gus is awesome! My friend and I had struggled to change my front tire in his garage, and couldn't get the beads to seat and take air. Gus saved the day. He did his magic and aired up the tire, balanced it, and then refused to charge me anything! Stop in and see Gus if you want the best customer service in town. read more

I went into the shop to buy a helmet and some shorty gloves. Thanks to the helpfull staff. I got what I wanted and also been helped choosing the right size of the helmet. Very friendly and straight to the point read more

I referred so many friends to cycle gear through the years. No hassle return and exchange policies are what kept me going back. Battery I bought was exchanged with no issues. Arai helmet I bought was exchanged for a different one because it didn't fit right. Dainese leather jacket I purchased was exchanged because of stitching that came apart on the side seem. All in all great customer service and friendly staff at all stores not just this one. read more