Teresa Leon
10/18/2025…read more
New
Overpriced
I am beyond pissed and my BP is definitely through the roof at this point and if I end up in the ER behind this, guess where that medical bill is going!!
I let my fiance take his GMC Acadia to the East Blvd location on 9/3/25 to have the AC looked at because it was blowing hot air. Braxton came back and told my fiance that the AC Compressor needed to be replaced and that it needed a evac & recharge of system. On top of that, he said the motor mounts needed to be done, the MX Sensor w/rubber valve needed replacing, removed & replaced oil pan and gasket, valve cover gasket set, removed & replaced valve cover oil filter, plus the use of shop supplies! Total: $5,825.67
9/6/25: Returned because AC stopped blowing cold again! Tested TPMS system & Battery. Low & high side valve kit, evacuate & recharge AC plus shop supplies. Total: $38.27
9/7/25: 4 new tires, shocks, tie rods, alignment, warranty by Tread Depth, shop supplies, Mavis tire recycling charge. Total: $2,571.79
10/14/25: AC suction line/hose,remove and replace AC hose, shop supplies. Total: $914.61
Now after dropping a total of $9,350.34, WHY isn't my AC working?? Something has to give! I need someone from the corporate office to contact me and get this corrected and done right and I believe a refund!!! According to the guy I spoke to the manager's name is Marshall and should be back on Monday.
Here are the invoice numbers you can look at:
Inv: 00013127
Inv: 00013177
Inv: 00013189
Inv: 00013862
Signed,
Teresa Leon and Jose Vargas III
Services
Air & cabin filter replacement
****Their Response****
NTB-National Tire & Battery (Owner)
2 days ago
Hi Teresa and Jose, we apologize for the frustration and inconvenience you've experienced with your vehicle's AC and other services. We understand how important it is to have these issues resolved correctly. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.
Consumer Solutions
10/20/2025
I get a call from the store and I'm told that if I take the review down, they'll fix it for free. Ummm, NO, it will come down AFTER you FIX it and I am SATISFIED with the results, not a second before.. I still believe I should be offered a refund do due the repeated unnecessary trips back and forth.