Erik at this location offered such great customer service , great attitude and took his job seriously! This guy needs a raise!!! Be like Erik read more

This location is great! Mackenzie and Alex were so much help. I called prior telling them what I was looking for and they had what I needed ready for me at the counter to check out fast! I will definitely be returning :) read more

Worst Autozone customer service. Always purchased from Autozone. Seems like they don't understand their own policies. Night manager tried to deny a return and had to call the customer service line. read more

My daughter needed to get her wipers changed on her Jeep Wrangler. Came with her to this AutoZone. The woman who rang her up was very nice but didn't know how to change out the wipers. Miguel M. help her change out her wipers and the rear wiper of the Wrangler. I've always been really happy with the service that AutoZone gives , and so it's my go to place when it comes to my vehicle. read more

Autozone - Where else can you find toy cars? - Auto Parts & Supplies Near Me - Houston, Texas

Exceptional outstanding service provided at this particular auto zone. My battery died, John a friendly team member assisted me right away and made me feel prioritized in the stressful situation I was in. He assisted me as fast as possible and gave me multiple buying options from the lowest price to the best bargain option and warranty options. I highly recommend this location specifically for the amazing customer service and prompt service. read more

Don't buy parts here. Staff is very nice and accommodating but they have an issue with their inventory. I bought 2 identical parts here and both of them were not only the wrong part but both were different from one another. read more

My car battery died right before work so as soon as I got a jump i went straight to this location for another battery. Prisma assisted me with the battery recommendation and helped install it! Appreciate the great service! read more

Went by autozone due to my Cadillacs battery dying and wasn't expecting that to happen. Mckenzi and her colleague Martin helped me with replacing it and their kindness and patience was very appreciated. Definitely received white glove service here. read more

Went to Autozone yesterday to get my a light bulb for my back light. I was unsure of how to change the old bulb out nor which bulb to pick as the replacement. Alex C helped me out with everything. He was so kind and approachable. I know that I can come again and ask Alex C for help! Thanks Alex! read more

I placed an order online to pick up at this location - a car battery. I showed up later that day and this young man (whose name I wish I remembered) double-checked that the battery was compatible with my car, and then carried it to my trunk so I would not have to lift it myself. That is some serious customer service. I recommend this location 100%! read more

Was about to go on a road trip, and needed new wiper blades. I had heard that if you purchase the blades from Auto Zone, they will install them for you free of charge. So, I head to Auto Zone, and when I walked in, Jacob Guillermo greeted me with a very professional and courteous attitude. I told him what I needed, we walked over to the blades, he showed me the blades he would recommend, I selected a pair from his recommendation, and paid out. I then asked him about the installation, he said, "absolutely". Five minutes later, I am driving home a very happy customer. Thank you, Jacob, and thank you Auto Zone! read more

Last night I went to AutoZone to change both of my headlight bulbs, and I was struggling to take off one of my headlight caps, so a worker who by the name of Gerardo F, who had just finished giving another customer a diagnosis on their engine, stepped up and helped me change both bulbs with no issues whatsoever. His customer service and his work ethic was top tier! read more

Got some break pads and rotors from the place, they were helpful. THis was actually being done for my nephew, but they had all the parts and made the job easier with the few questions I had. Miguel was cool, everyone was friendly. They had great prices and gave us a cool deal. read more

The fastest car service I have ever experienced! I came by after getting my car jump started for a new battery, and the first thing I noticed was that there was hardly any line! I only waited a couple of minutes before someone came by to assist. Within minutes, they were able to test my car's battery, determine that it was a bad battery (it was quite old by this point), and suggested which battery would be best for my car. The representative I had even showed me every battery option and why the one he recommended was the best, despite not being the most expensive. He then replaced the battery and had me pay, and the total time I spent there was under 20 minutes. I am so so glad to have found this Autozone and will absolutely be back for all my car's needs! read more

The people who work here are always really nice and helpful. Will definitely come back to this location.

Not to be confused with Ottozone, which is where Von Bismarck used to come for his Otto parts. This is the AutoZone located right in the middle of Montrose which is an expensive neighbourhood, so it definitely helps that this particular AutoZone has the same prices as all the others, so they can be pretty cheap for some things, especially by Montrose standards. They're friendly and it's a good location and definitely better than most of the ones in Houston I've been to. We had a couple of issues with them but generally this is one of our go to parts stores. read more

Autozone - In the zone - Auto Parts & Supplies Near Me - Houston, Texas

I would like to preface my comments with the fact that my husband, Abhi, has had an overall great experience with AutoZone Auto Parts. However, his most recent experience on 10/30/22 with the AutoZone location at 2301 Montrose Blvd, Houston, TX 77006, was exceptionally terrible. He purchased a new Duralast Gold Battery (Part # 35-DLG), as he uses a Duralast Gold battery in his car. If AutoZone reads this review, you can verify with order # 11122730867 on 10/30/22. My husband asked the representative to check the battery. Once the representative used his scan tool, the device indicated it was time to replace the battery. My husband then proceeded to purchase the Duralast Gold battery, as he has had a good experience with that version in his car. The representative provided him with the battery and did not offer to install it without being asked. The representative seemed disengaged, but still managed to install the new battery. On 11/7/22, my car stalled as I was slowly entering my apartment garage. The car, all of a sudden, stopped and the lights could not turn back on. Worse, my car started drifting backwards and almost hit the car behind me. My car was blocking 5+ cars that were trying to enter my apartment building. My husband ran to my car and identified the negative battery terminal cable was completely off of the negative terminal. He used scotch tape to hold the negative terminal cable to the negative terminal, and the power to the car returned. He and I drove to the AutoZone location at 7729 Westheimer Rd, Houston, TX 77063 to have someone evaluate the car. The representative was courteous and shook his head in disgust that someone could have been so careless with not only loosely tightening the negative terminal cable, but also the positive terminal cable. When my husband said, "the kid working on the car was probably new," trying to give the Montrose Blvd location representative the charitable assumption, the Westheimer Rd representative said, "There is no excuse. What if she was on the highway or in the middle of the road?". I hope if the Montrose Blvd location reviews this posting, they understand the life-threatening circumstances a simple lack of attention to detail could bring. For me, it was only at my apartment. What if this was someone on a busy highway? Food for thought. Anyways, my husband and I will never be doing business at this AutoZone location in the future. read more

Autozone - Auto Parts & Supplies Near Me - Houston, Texas

Emily the Assistant Manager took great care of me. She replaced my battery under warranty. Quick and easy! Top score.

The staff here are super helpful and extremely friendly. They are very knowledgeable and do not mind spending time explaining things. While we waited for our battery to charge for free, the man even recommended a restaurant in walking distance that we could sit and eat at while we waiting for it to charge. I live in the area and i would definitely come back. read more

Jonathan was so great in helping me with my windshield repair! He went above and beyond to get the job done. Thank you!

I was working on a Ford truck, came in and got some rotors and pads. Seeing this was my one car, when I got home I took everything apart only to notice that they gave me the wrong part number. I was pretty upset over that! It was extremely time consuming to do what I aws doing, and already frustrated I had to drive back to get the right part. read more

Fastest and most pleasant experience I've had troubleshooting and purchasing new equipment for my vehicle, along with installation. Jonathan C. was great to work with and had me in and out quickly. will definitely be returning for future needs. read more

I have so pleased with the business. I took my car in because I believed my battery needed to be changed, when speaking to the gentleman, I mentioned that I thought it hadn't been too long. Without knowing, he checked when I purchased it and looked at my battery. He kindly changed the battery and told me that my battery was free because it was still under warranty. I knew absolutely nothing about a warranty and I hadn't complained about anything at all. I am astonished on how professional and kind this young man was by checking everything for me. I applaud the company for the great training and honesty. I am very grateful. read more

Went here to get a new battery but found out i needed a new terminal from Jonathan the manager i believe who also assisted me with installing a battery mount + terminal and the battery as well. Really friendly and rather helpful . read more

Serena and Jonathan excel in excellence and you'd awe at their awesomeness in kindness and knowledge on fuses. Thanks for the help!

I went there to get my battery checked and charged, if needed. I needed a new battery and Christopher helped me out - I believe that was his name. Regardless, he was very helpful and patient, given that it was very busy in there. Thank Christopher, I think!!!! read more

Emily helped me putting my new light bulb in It was easy and quick She was so nice and helpful! Will be coming back again read more

A HUGE Thank You to Johnathan (the new manager) and his staff for the great customer service and assistance that they provide to me 11/1 & 11/3. I walked in, was promptly greeted and assisted. Johnathan personally helped me with a car issue in record time and I was on my way. If you are ever in need of automotive help, stop by the AutoZone on Montrose, you won't be disappointed. Kudos again to the AutoZone Montrose Team!!!!! read more

I was so confused about how to put my license plate on a few weeks ago so I came into this autozone and met the most wonderful man Edwin! He helped me and was the sweetest! Went above n beyond honestly! 10/10 will be coming back read more

Came here to get a new battery after having bad experiences with Autozones in my area. Fortunately I had a very good encounter here. The sales associate I talked to was able to quickly pull up my warranty and get me a new battery. He even told me that the one I was using before wasn't optimal for my vehicle, so he was able to upgrade me to a better one under the warranty. I really appreciate the associates here and will be back in the future. read more

One of the workers, Chris, was SUCH a help with the battery on my Mercedes. He treated my car with the best care and was super attentive to its needs. I didn't even have to ask him he just jumped in and helped. This young man is for sure one of their best workers and I count myself lucky he was put in my path in a tough time. read more

Horrible service that almost cause our car to catch on fire. Told us a battery is still good when it exploded 2 days later. Also told us the battery wasn't sold from them when we found the receipt that clearly showed it was sold by them. Very dangerous to have a store that has bad quality battery and people who work them that didn't care. read more

Johnathan I believe is the store manager, helped me above and beyond with my problem. He read the DTC codes for me and narrowed down I just needed a tune up. Such great customer service and I would recommend this autozone to everybody. This is not the only time the workers in that location went above and beyond. read more

Turned a bad day into a good one! Came in and had my battery replaced under warranty (that I didn't know was still active) Trustworthy business! read more

This little shop of horrors had very slow service tonight. I could not be more disappointed when it came to buying one measly bottle of oil for my car. Several people had to wait in line for over 10 minutes as the guys working there were basically being mechanics to other patrons. The customer to associate ratio was spread thinner than a home style tortilla. I actually was ready to put the oil back on the shelf due to the extended wait, but snapped myself back into the harsh reality that if I did not purchase the car oil than I might not even be able to peel outta there in my car at all! The location is great but time management was lacking in there tonight. read more

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John S. was of great assistance and great customer service!! i came in to buy a new headlight bulb and he took care of the whole install!

I came in to buy a new bulb for my headlight. The service was quick and EMILY even put the bulb in for me. In and out so quickly, will definitely go back when I need anything else. read more

Dog shit employees waving me off like I'm some burden because they only have 1 person behind the desk. Young employee doesn't know how to use the battery gauge, condescending tone throughout the entire ordeal. Can't sell a battery to a person who wanted to buy one. Love autozone... but good god above, this was horrendous. Would rather get shot (again) than deal with these idiots. read more

Came in for head light bulbs and Alex sold and replaced my bulb in less than 3 minutes

Joseph was very helpful, friendly, and engaging when he helped me with changing my car battery!! 100% recommend this location