Dead battery.. but .. Score!! still under warranty and got a brand new one, no charge! Plenty of employees to help so quick service

Jesus was a great help when we changed our windshield wipers. He deserves to be the manager!!

I have been here 2 times now and have had amazing customer service both times. First time the young man(wish I got his name) diagnosed my battery, and installed it for me. Jose helped me the second time when I couldn't get my license plate to stay on. He helped me problem solve and walked me through how to get it to stay on. I will always come here for my car needs. Thanks guys! read more

If you want to get in the Zone, it'll cost you a lot, if you're talking about Barbi's zone. I haven't had much problem at this AutoZone, but the wait times can get pretty annoying. Some of the staff are really friendly, but considering it's a big chain and considering they seem to write a lot of fake reviews for themselves, I think three stars is generous. read more

AutoZone - Get in it - Auto Parts & Supplies Near Me - Houston, Texas

Aversion was a huge help to us, finding oxygen sensors for our 2010 Nissan murano, and then delivering them to our auto repair shop. And he did it on an urgent basis so the repair shop could finish the work. We have never had this level of service from any auto parts store. He's our guy for future purchases read more

This location was my saving grace!! Thank you so much to the competent and kind young woman who helped a fellow woman replace a car battery! You're such a bad ass, don't go to the o'reilly's down the street, they're going to profile you as a dumb girl and dismiss your service needs. Always picking Autozone from now on, especially this location!!! read more

My truck was throwing a code and got here and everyone was super helpful! Ended up having to have a my truck towed to the dealership after a mobil mechanic came by to try and fix it. Jose A was extremely helpful and went over and above for me and grateful he was there! read more

Matthew J was very helpful and showed me how to check my ac level. He gave great customer service!

I am a 60 y.o. woman & I don't work on cars. However, I recently replaced a fan assembly on my VW TDI Jetta after watching a video on YouTube to save $900. After it was installed, it wouldn't work. All of the fuses were good. A neighbor suggested a relay. Anyway, I went to Auto Zone to possibly purchase the wrong part. Vincent took the time to look it up in the computer after I explained the issue. The photo of the location didn't look like my car, so I decided to take it to the dealership. They replaced it for FREE!!! Vincent saved me money on buying an unneeded part & told me why the new assembly wasn't working. My brother, boyfriend, next door neighbor & numerous Facebook friends were unable to offer a solution even though we suspected it was a fuse. They also did an easy return on some torque bits that I didn't need for the installation. Thanks Auto Zone & kudos to Vincent at the Heights/N.Shepherd location!!! read more

Great customer service! My Jeep needed a new battery. They checked it for me, had it in stock and Eddie changed it for me. Everyone in the store was very, very nice and helpful. Store is clean and well stocked. I'm so very grateful how nice the employees were. Car issues can be very stressful. They made the transaction easy and fast. Thank you again! I will always come here for anything my Jeep needs! A must for anything auto! Thank you again!!! read more

Very nice people Help me 24/7 and this place has always been my go to. One of my customers at work even works here!

Stopped by in need of a new battery - was in line after one other person, waited maybe 20 mins and then they got me all set up with a new battery. The people inside and the lady who first checked my battery were super nice, friendly, and efficient. I really wish one of those two would have helped with the battery installation! The guy who installed the battery did it quickly but seemed rushed and when I asked if he could check the alternator and starter he acted very frustrated and said it wouldn't be necessary because it was just a battery issue... I just wanted to be sure and safe :( I insisted he check, and it only took him about 2 minutes. I wanted to leave a 5 star review but that guy just left me feeling like a hassle... Sorry for your time :( read more

I stopped by to have my check engine light code read for free. Juan used the reader and emailed me the report. My issue was beyond my ability to fix so at least I had some info to tell my mechanic when I was making an appointment. Juan didn't act annoyed that I stopped by and having the report in an email was very helpful. I was especially impressed because at a nearby dealership they said I'd have to leave my car for 3-4 days just to get the code read. read more

Cinthia is the manager. She is the bomb! She knows her stuff so well and got us what we needed to fix our generator immediately. She even corrected our repair guy about the battery size we needed. All of this in the middle of Snowmageddon '21. She helped us solve our problem and she did it right!!!!!!! The best. read more

AutoZone - Cinthia. The amazing and extremely knowledgeable manager. She is fantastic. - Auto Parts & Supplies Near Me - Houston, Texas

I had bought a battery here and installed myself but it was too lose and would cut out. Got my car over here and Jonathan and efrain were able to provide me free service and tighten my terminals so it wouldn't keep happening. All this was done within 5 minutes. Very efficient and friendly staff read more

I noticed my car was slow to start so I took it to Autozone to get my battery tested. The manager Johnathan came out to test my battery and it turned out my alternator was failing. He retested my alternator and we were able to confirm that it was the problem. Johnathan helped me look into a getting a replacement for the best price. It wasn't the cheapest part to replace but it was reassuring to know what exactly was wrong. At first I thought it would be a headache to work through it but it ended up being an easier fix than I expected. I really appreciated Johnathan's patience and attention to my situation. read more

Terrible customer service, when I walked in I asked the lady if they had any specials on the oil and she started at her phone for 15 seconds before she replied with "our specials are gonna be in the back next to the oil" The lady wouldn't help me at all, then when I tried to get the filter for my car she wouldn't tell me which one I needed for my car. When her coworker joined the conversation she was more helpful there, but I ain't ever coming back. I rather drive an extra 5 minutes to the next one. read more

My battery died and Mr J was able to get me back on the road quickly! Expert exchange for the battery and great service.

I had a great experience at this autozone. While my battery was out of warranty the store manager, Cinthia D, saw there was a nice rebate I could get for returning my old battery for another Duralast model. Another parts store I went to earlier that day failed to notice or mention that. The staff was also very knowledgeable and kind; overall I had a great experience and ended up saving a nice amount on a new battery. Special shoutout to Cinthia, you rock!!! read more

Staff is always quick to greet me, and quick to help with any questions or help I need. I've purchased several batteries and usually in and out within 20 minutes. read more

The headlights on my car burned out within a week of each other. Luis at this AutoZone helped me replace them both times I went in for help. He was helpful in selecting the correct strength of bulb and correctly installing them. I really appreciated his assistance. He will be my go to light guy at AutoZone. Thank you Luis for helping me out! read more

An employee named Jonathan was super helpful great customer service and helped out with my car issue and helped me get it fixed thank you!!!! read more

Cannot say enough good stuff about Cinthia who came out in the heat to help us figure out what we needed to mount a front license plate on my mother in law's car. We had no idea where to begin and Cinthia was amazing. So nice and knowledgeable. Highly recommend! read more

I don't know a lot about cars but that's OK because every time I've gone to this AutoZone they've been very helpful. I've never had to wait a long time and have received good advice and personal service. I'm glad it's so close to my house. read more

Johnathan and the team were really helpful and proactive in fixing my car battery and terminal. They were knowledgeable on part repairs and on getting me discounts. This location provides high quality customer service and cares about their customers! Thanks again for your help! read more

Great customer service, very helpful. All I needed was a license plate bulb but could not get it out. Enrin knee the number without looking it up pulled the bulbs out and reinstalled the new ones thank you so much Efrim! read more

I had a really great experience here purchasing a new car battery. It took less than 10 minutes to install. Douglas was great and i appreciated the friendly service and promptness to get me back on the road! read more

AMAZING experience in this store this morning ! Yolonda troubleshooted my problem, never gave up and solved it. Huge huge shout out to she and her co worker that said "don't worry we will help you" AMAZING!! read more

Recommend? NO Atmosphere is quiet. Lots of automobile parts. I ordered Battery and installation for $120.00. I hope it's an easy install and I can drive off. UPDATE: It took 40 minutes for the rep to test my 5-year-old battery, say it's ok, try to jumpstart it, retest, say it's bad, get a new battery, put it in, BREAK THE TERMINAL CONNECTION, and literally leave me out in the rain. Pissed me off and lose faith in their reps' auto knowledge. C'mon Autozone! Step it up! Service is too busy to care. The representative helping me seemed to be focused on other things. I came here 05/12/2016, around 08:00 PM. read more

I stopped because I had a faulty brake light message and Rueben helped me right away, found the right bulb and changed it for me in under 10 minutes. I had been to another location a few weeks ago and they didn't even check the bulb for me and said the message was an error. It wasn't because I checked and it was going out. Thank you to this location for being so helpful and quick! read more

The staff was very helpful and trustworthy - he could have gotten me to spend money I didn't need to spend (because I didn't understand the problem) but instead explained the problem to me and helped me get only what I really needed. Would definitely go back! read more

Started off my Friday morning with a dead battery. Had my boyfriend jumpstart my car then I drove to this Autozone where Jesus helped me. He checked my battery which was dead and then installed a new one. Great location and Jesus was so helpful! Definitely recommend. read more

Came into the store a few days ago thinking my battery was dead. Felix confirmed it by testing the battery for me. He helped me buy another and actually installed it for me! A very pleasant experience overall. Felix is a great employee of Autozone. read more

The staff is always so friendly and tries to help. Even when it was raining, one of the employees came outside to check out the car battery. Though I don't think their knowledge does not go very far... As he was replacing the battery he broke the terminal and did not know how to fix it. read more

Great staff and very helpful. Doug, Assistant Manager, has always been very nice and knows how to get you in and out quickly. And as a former GM automotive technician, he knows his stuff. Also, when you buy a battery, they assist you with installing it. This isn't normally a big deal (or any kind of complimentary service to write home about), but mine sits in my trunk and I have several amps and power wires galore running off it. It was nice to have two people doing the job as it was a tight space with lots of wires to keep out of the way and other restrictions to navigate. Doug was unfazed by the extra time the install took, and he helped me with a great attitude about everything. Finally, my $20 in rewards dollars had expired, but a quick call to AutoZone customer service resolved the matter for me immediately. Thanks, AutoZone. read more