This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.

ok, now im sick of this shit, you guys really need to get your shit together..I usually go to…read moreanother local nouria to get my daily coffee rewards..and everyone says Cold Brew's are still ok to get under the rewards, however, when I go to this location..I have had 1 or 2 people tell me cold brew is not covered under that..yet, I was also at this location a couple weeks ago after the first person told me no, this time..I see 2 customers ALONG with one of the employees that day..tell me yes, cold brews are ok too..one couple said they get them everyday..What the fuck is wrong with your staff..ALL you guys..including all the other nouria locations need to be on the same dam page..im tired of going to this location and SOMETIMES I can get a cold brew under the rewards, but sometimes I can't ..I'm sorry, but as a customer..this is very irritating..If I known I was gonna deal with this shit, I would have never even signed up for the rewards..How pathetic! DO BETTER!

Long story made short. Went in for an oil change, was told that the automatic transmission fluid…read morelevel was checked. My transmission has no way to check the fluid level. There is a long list of items that are supposed to be checked like air filters, tire pressure, etc. Did I get what I paid for? Or were the items to be checked really checked? Long story: The attendant gave me a list of what was inspected during the oil change. The list showed that the automatic transmission fluid level had been checked and I asked him how is that check accomplished. He said that he wasn't the person who checked it and didn't know how it was checked. He offered to look under the hood. After checking under the hood he didn't find a dip stick and offered to put it back in the service bay to check for a removable plug. While the vehicle was being checked for the removable plug I checked the Toyota web site for some guidance. The Toyota web site described transmissions with no dip stick have sealed units that don't require that the fluid level to be checked.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

Picture this: My boyfriend and I are driving back home from Bar Harbor to Northern NJ (8 hour…read moredrive) and our car starts overheating! Needle on red. Coolant leaking all over the engine in our poor 1998 Jane Honda Civic. 6 hours away from home and we're starting to think we're SOL. I called Winslow's VIP but mistakenly pulled into Waterville's VIP instead. Tyler and his co-worker from Waterville VIP came to the rescue by topping off our coolant, finding the cause of the leak, and safely leading us in the right direction to get the car fixed by the good men of Winslow's VIP. Johnny (professional as heck manager) and Zachary (the dopest mechanic ever) from Winslow's VIP made time to fix our car, despite being appointment only, at a reasonable price. Also sidenote: the stars somehow aligned where Winslow's VIP just happened to have the parts to replace our radiator. We're ridiculously grateful with how helpful they were especially in the crappiest of situations. Not all heroes wear capes. Thanks VIP!

They have been absolutely amazing with helping me get my Audi back on the road! It has been a long…read moreprocess for me with this car but they have continued to go above and beyond at the Winslow location to get me where I needed to be!

Price is double compared to other places right down the Rd. N elsewhere. Contacted owner n he could…read morecare less.

If an automotive location that takes pride in being a tire store but has no ability to take lug…read morenuts off a rim, not once but twice, and we went elsewhere both times and they had no problems removing them, I can only guess they have no clue what they are doing. If it was just once, I let that go angrily, twice is an abomination. I will never buy anything automotive from Walmart again. I will also tell everyone I know to avoid Waterville tire service there, it is a joke

DO NOT TAKE YOUR CAR HERE . they will create problems with your car that were not there to begin…read morewith . I brought a brand new car here for them to put on snow tires and now my new car has other issues that weren't there to begin with. Whatever you do DO NOT BRING YOUR CAR HERE !!!!

Whatever you do, do NOT take your car there for an inspection sticker! I took my mother-in-law's…read moreLexus SUV there on 11/11/23 for a sticker. Usual wait, then i was told the car failed inspection because "front wiper blades not clearing windshield", and "oil leaking on exhaust." The "advisor" was all ready to make me a service appointment to correct these, oh, and by the way, "we recommend new front brake pads and rotors. We can do those at the same time". Of course you can. I just started laughing, paid my $12.50 to get out of there, went to another, reputable garage, who inspected the car thoroughly, saw none of those issues, put the sticker on, and sent me on my way. Lesson learned. They use inspection appointments to create service $$$$

If I could give Harry J Smith 6 stars, I would. I shipped a 2005 land rover to Maine for my…read moredaughter to use. When it arrived on the truck the air suspension wouldn't work. My daughter knows nothing about cars. My daughter had left school for holiday break. I spoke to Randy at HJS. He couldn't have been nicer and more friendly. They went and got the keys from college security, inspected the car. Identified the problem (a low voltage problem, reset the sensor and re-delivered the car back to school. All in a day. Then I got the bill. $100? Are you kidding me? I love HJS. "Mainers" are wonderful people and really helped me out. Highly reputable and nice people. I highly recommend Harry J Smith. THANK YOU!!!!!

Great experience! They were really friendly and communicative about what they were going to do,…read moremaking sure I was in the loop. They seemed to have lots of time flexibility when I called in, and I was in and out within about 30 minutes! Again, super friendly, and very reasonable cost for the service I needed. Also PS to Colby students, they will come to campus and check your car in the lot/bring it down to their garage themselves if you need work done!

I took my car in for inspection. They said it failed for rear break pads and rotors. I refused to…read morelet them do the work because my husband does all maintenance and repairs to our vehicles. I also knew they were full of crap. I took my car 2 hours later to Midas and it passed with no work needed. This place tried to take advantage of me. If I could select no stars I would have but Yelp doesn't give that as an option.

DO NOT GO HERE. They had good reviews so I thought it might be a good place as I moved from another…read morestate. They didn't do anything on my car, looked at it for 5 minutes, charged me 60 dollars. Quoted me way, wayyyy higher than the guy I used to go to. Literally over 500 dollars higher. They were also kind of rude to me on the phone. If you want to pay double for fixing your car... go here!!!

DO NOT GO HERE. Brought my car here and they had it for a few days, gave it back to me twice. Said…read morethey couldn't find parts anywhere, and I mean simple parts, as simple as a cap for the air pressure valve on a tire. Do they not know what a parts store is? Do they live in another universe? Went and picked my car up, car was in worse shape than when I dropped it off. Took parts off and didn't bother putting them back on, kept said parts. Was extremely rude. I don't know. Mind blown. Called MIDAS on college ave, they got it in next day, had it done within 2 hours. A TWO HOUR FIX, they couldn't achieve within 4 days. I Bad bad bad, wouldn't bring a pedal bike here.